Alkisha Porter is seeking a Case Management position and has over 5 years of experience in various roles including customer service, administrative assistance, case management, and information technology. She has strong skills in Microsoft Office, customer service, administrative tasks, and working with diverse populations. Her objective is to obtain a Case Management role at a growing company where she can utilize her qualifications and experience.

1. Alkisha Porter
San Francisco, CA (415)573-8573 a.porter0711@gmail.com
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OBJECTIVE: To obtain a Case Management position at a great and growing company.
SUMMARY OF QUALIFICATIONS
• Five year of experience in Software: Microsoft Office, Windows XP/Vista, Internet Explorer, Instillation
• Five year of experience in Hardware: Identify External Ports, Add/Remove Software, CPU, Drivers
• Four year of experience in Customer Service
• Two year of experience in Administrative Assistant
• Six months of experience in Case Manager/Outreach
AREAS OF PROFESSIONAL EXPERTISE
• Excellent Customer Service
• Team Leader
• Administrative Support
• Multi-Tasking
• Work with diverse populations
• Resolve client requests
• Answer Multi-phone lines
• Cross-trained teammates in office
support and procedures
• Detail-oriented
• Valid CA Driver’s License
• Ability to adapt to any atmosphere
• Reliable
• Honesty
• Capable of lifting 50lbs
• Ordered Medical/Office Supplies
• Extremely Outgoing /Approachable
SIGNIFICANT ACCOMPLISHMENTS
• Certificate in Information Technology and Business Communication 2011
• Certificate of completion Year Up Bay Area 2011
RELEVANT PROFESSIONAL EXPERIENCE
Case Manager/Outreach/Training
• Created /design PowerPoints Orientations for the trainer for prenatal programs
• Completed case notes for case managers
• Assisted clients with employment opportunity’s (Applications/Referrals/Mock Interviews)
• Help build resumes for clients
• Assisted 10-15 clients with intake assessments
• Referred and set up meetings/orientations for clients to the following organizations for assistance (WIC, Medical,
Shelters, Housing 10-15)
• Arranged 10-15 clients confidential folders for case managers
• Instructed senior citizens on computer software and applications
• Monitored children while parents met with case managers
• Provided families with resources and referrals/ emergency food as needed
Customer Service
• Answer 20-30 phone calls, fax/copy for clients
• Greeted 20-30 clients daily entering the building
• Assisted 10 clients with preparation and distribution of meals
• Answered 15-20 calls and troubleshot 5 computers remotely, moved equipment from building to building
• Set up computer for co-workers in the office, if they have new hires are in need of a temp computer.
Administrative Assistant
• Greeted 20-30 customers and directed to appropriate staff for services
• Track and add reported data
• Assisted with intake case notes

2. Alkisha Porter
San Francisco, CA (415)573-8573 a.porter0711@gmail.com
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• Answered telephones, took messages and routed calls
• Performed general clerical duties to support positive outcomes
• Assured that clients signed in and out of daily log
• Analyzed data to determine answers to questions from customers or members of the public.
• Scheduled weekly meetings by sending calendars to managers and workers
• Resolve customers' service or billing complaints by performing activities such as exchanging
merchandise, refunding money, or adjusting bills.
WORK HISTORY
2016- Present PST Trainee Southeast Workforce Development Center San Francisco, CA
2012- Present Customer Service (Seasonal) AT&T Ball Park San Francisco, CA
2014-2014 Case Manager (Internship) Black Infant Health San Francisco, CA
2011-2016 Provider IHSS San Francisco, CA
2012-2016 Front Desk (On Call) Renaissance San Francisco, CA
2012-2012 Instructor IT Bookmen San Francisco, CA
2011-2011 Technical Service (Intern) Wells Fargo Insurance San Francisco, CA
TECHNICAL SKILLS
PCs, Mac/Apple, Windows, MS Office Suite (Outlook, Word, PowerPoint, Excel),
Software: Microsoft Office, Windows XP/Vista, Internet Explorer, Instillation
Hardware: Identify External Ports, Add/Remove Software, CPU, Drivers
EDUCATION
High School Diploma 2010
Year Up Bay Area, San Francisco Graduated July, 2011
City College of San Francisco Candidate in the Fundamentals of Technology
VOLUNTEER
• San Francisco Foodbank
• Year Up Bay Area
• Women in technology
• Providence Foundation Of San Francisco