Linda Kooper has over 20 years of experience in executive support, office management, and customer service roles. She is proficient in Microsoft Office, has strong communication and organizational skills, and excels at handling multiple priorities and meeting tight deadlines. Currently she serves as the primary point of contact for customer service and handles various administrative responsibilities for her company, helping to grow the customer base by over 50%. Previously she held management roles in jewelry sales and IT consulting.

1. Linda Kooper 615 Pheasant Trail
St. Charles, IL 60174
630.673.6100
LindaKooper@hotmail.com
Professional Summary
Polished executive support administrator with experience planning and directing business and personal
affairs for company executives. Display superior business acumen and exhibit poise in high pressure, fast
paced business situations. A power administrator that can juggle multiple priorities and meet tight
deadlines without compromising quality.
Skills
Executive Support Office Management Customer Service Team Lead
Travel Coordination Calendar Management Client Communications
Meeting and Event Planning Documents Management Networking
Multi-Line Phone System Typing 60 – 70 wpm Office Suite Proficient
Just In Time Direction
Executive Assistant
Office Manager
Customer Team Lead
09/2011 – Present
Primary person in charge of making sure office operates effectively. Currently handle countless
responsibilities which include but are not limited to: Customer Service Team Lead; Calendar
Management for in house as well as clients; Reception Service; Event Planning; Meeting Planning;
Networking to promote and acquire new business; Onboarding of new clients; New Employee Training;
Setting, documenting, maintaining SOP; Social Media, including Facebook, Twitter, LinkedIn; Website
Development and Maintenance; Maintain PBX system, 1st Line Technical problem solving.
Highlights:
 Having been with the company since their beginning stages, I have done everything from
invoicing clients, paying vendors and employees, to paying bills and have basic QuickBooks
knowledge.
 Saved the company substantial money each month by handling many technical issues, without
having to outsource to an IT company.
 Saved the company money by evaluating and suggesting better ways to purchase supplies.
 Grew customer base by over 50% by networking and demonstrating strong enthusiasm for our
company and by having an attitude that we could handle and customize any project requested by
new clients.
 Frequently complimented by clients for my excellent customer service skills, and when a client
has a concern I am always the preferred contact for every client that we service.
 Created PowerPoint presentations used for business development and for clients.
 Managed daily office operations and maintenance of equipment.
 Maintained kitchen and office space to keep it well supplied and looking neat.

2.  Managed several client’s calendars and emails. Checked throughout the day and notified client
when an urgent situation occurred.
 Created quarterly newsletters for several different clients.
 Maintained the calendar for two different conference rooms.
 Set up and maintained phone service for up to 8 clients simultaneously.
 Researched and recommended software for clients, for example which CRM to use.
 Lead training sessions with other staff members on Outlook.
 Designed, developed and maintained electronic file systems.
 Managed the reception area, including greeting visitors and responding to telephone and in-person
requests for information.
Lia Sophia Jewelry
Unit Manager
10/2007 – 05/2011
Advisor
9/2004 – 10/2007
Managed a team of independent jewelry advisors selling Lia Sophia jewelry. Planned team meetings,
created incentive programs, provided motivation and recognition for down line. Tracked weekly and
monthly team sales numbers using Excel based spread sheets. Created monthly marketing flyers using
Microsoft Publisher.
Highlights:
 Presented regularly at Team and Zone meetings.
 Helped coordinate numerous recruitment and sales events (average of 14 gatherings per year) that
contributed to individual and team recruiting and sales numbers.
 Developed individual and team growth plans.
Genisys Consulting
IT Consultant
6/1997 – 1/1999
Worked independently in a small team environment as a Systems Analyst at the Chicago Board of Trade.
Gathered requirements from stakeholders and wrote custom software to support their trade clearing
operations.
Highlights:
 Worked independently on a system conversion at the Chicago Board of Trade.
 Was the client liaison between the CBOT and Genisys Consulting.
 Planned social company team building events and parties.
Cincinnati Bell Information Systems
Systems Analyst/Business Analyst
February 1993 – June 1997
Assistant Customer Service Representative
September 1990 - February 1993

3. Highlights:
 Verified monthly billing cycles for clients maintaining 98.9% accuracy.
 Handled customer issues and tracked necessary changes as a Customer Service Representative.
 Programmed in Cobol and was the main developer on a million dollar upgrade for one of the
largest cellular providers; finished the project early and under budget.
 Gathered requirement changes and maintained client relations on-site as a business analyst for a
Philadelphia based client.
.
Education
Knox College, Galesburg, Il
B. A. Psychology
DePaul University, Chicago, Il
CCP Certification