The document discusses communication and conflict mediation techniques used in Sudan in June 2005. It defines conflicts as disagreements between individuals that create tension. Conflicts can be structural, involving unequal control of resources, or values-based, such as democracy vs oligarchy. Gandhi and Niels Christie are cited regarding transforming rather than suppressing conflicts by involving local people. The circle of conflict model and mediation paradigms such as focusing on satisfying needs for all parties rather than having winners and losers are presented. Empathetic communication techniques like nonviolent communication are also discussed.