Conflict Resolution For Teams

CHARACTERISTICS OF HIGH PERFORMING TEAMS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright 2009 SilverQuest Consulting Group

PERSONAL RESPONSES TO CONFLICT Copyright 2009 SilverQuest Consulting Group METHOD MY WAY Coerce NO WAY Evade YOUR WAY Acquiesce HALFWAY Compromise OUR WAY Collaborate ATTITUDE I’ll get him/her I’ll get out I’ll give in I’ll meet you halfway I care and I will work with you BASIS I Win You Lose I always avoid conflict I’ll yield to keep your friendship I will make a deal I respect you & will resolve conflict VALUE Goal over People Safety & No Risk People over Goal Partial value for Goal & People High Value for Goal & People

SYMPTOMS AND SOURCES OF CONFLICT ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright 2009 SilverQuest Consulting Group

DEVELOP A POWERFUL Team Mission Statement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright 2009 SilverQuest Consulting Group

CREATE ROLE WORKSHEETS ,[object Object],[object Object],Copyright 2009 SilverQuest Consulting Group POSITION WORKSHEET For Quality Manager WORK ELEMENT Quality Manager Sales Rep Product Manager Identify Objectives R C C Collect Data R S C Present Results R I I PROCESS WORKSHEET For Customer Relationship Mgt. WORK ELEMENT Quality Manager Sales Rep Product Manager Develop Team S R I Design Product C I R Evaluate Results R C C

IMPROVE COMMUNICATION for Conflict Resolution ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright 2009 SilverQuest Consulting Group

MEYERS BRIGGS PERSONALITY TYPES Copyright 2009 SilverQuest Consulting Group EXTRAVERT People Energy INTROVERT Project Energy SENSOR Concrete and Specific INTUITIVE Patterns and Meaning THINKER Logic and Analysis FEELER Harmony and Values JUDGER Structure and Control PERCEIVER Flexibility and Options

PERSONALITY IN CONFLICT RESOLUTION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright 2009 SilverQuest Consulting Group

THE FINISH LINE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright 2009 SilverQuest Consulting Group

Conflict Resolution For Teams

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