The document describes different styles for managing conflict: teddy bear, shark, owl, fox, and turtle. It provides descriptions of each style and examples of when each would be appropriate to use. The teddy bear style is uncooperative and accommodating. The shark style is uncooperative and competing. The owl style is cooperative and collaborating. The fox style involves compromise. The turtle style avoids conflict. It also includes questions to test the reader's understanding.

2.  Teddy Bear
– What it is & When to use it
 Shark
– What it is & When to use it
 Owl
– What it is & When to use it
 Fox
– What it is & When to use it
 Turtle
– What it is & When to use it

3.  Uncooperative
 Unassertive
 Accommodating

4.  When the issue is not so important to you but
it is to the other person
 When you discover that you are wrong
 When continued competition would be
detrimental
 When preserving harmony without disruption
is the most important

5.  Uncooperative
 Assertive
 Competing

6.  When you know you are right
 When you need a quick decision
 When you meet a steamroller type of person
and you need to stand up for your own rights

7.  When other's lives are involved
 When you don't want to have full
responsibility
 When there is a high level of trust
 When you want to gain commitment from
others
 When you need to work through hard
feelings, animosity, etc.

8.  Cooperative
 Assertive
 Collaborating

9.  Intermediate Cooperative
 Intermediate Assertive
 Compromising

10.  When the goals are moderately important
and not worth the use of more assertive
modes
 When people of equal status are equally
committed
 To reach temporary settlement on complex
issues
 To reach expedient solutions on important
issues
 As a back-up mode when competition or
collaboration don't work

11.  Cooperative
 Unassertive
 Avoiding

12.  1. When the stakes aren't that high and you don't
have anything to lose
 2. When you don't have time to deal with it
 3. When the context isn't suitable
 4. When more important issues are pressing
 5. When you see no chance of getting your concerns
met
 6. When you would have to deal with an angry, hot
headed person
 7. When you are totally unprepared, taken by
surprise, and you need time to think and collect
information
 8. When you are too emotionally involved and the
others around you can solve the conflict more
successfully

13.  (T/F) The teddy bear is not cooperative, and
looks out only for himself

14.  Pick a situation when you should use the
shark conflict management style

15.  (T/F) The owl type is not very collaborative

16.  Pick a situation when you should use the fox
conflict management style

17.  (T/F) The turtle type likes to avoid conflict

19. When you know you are right
When you meet a steamroller type of person
and you need to stand up for your own rights
When you discover that you are wrong

21. As a back up mode when competition and
collaboration do not work
To reach temporary settlement on complex
issues
When you do not want to have full
responsibility