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   Teddy Bear
    –   What it is & When to use it
   Shark
    – What it is & When to use it
   Owl
    – What it is & When to use it
   Fox
    – What it is & When to use it
   Turtle
    – What it is & When to use it
   Uncooperative
   Unassertive
   Accommodating
   When the issue is not so important to you but
    it is to the other person
   When you discover that you are wrong
   When continued competition would be
    detrimental
   When preserving harmony without disruption
    is the most important
   Uncooperative
   Assertive
   Competing
   When you know you are right
   When you need a quick decision
   When you meet a steamroller type of person
    and you need to stand up for your own rights
   When other's lives are involved
   When you don't want to have full
    responsibility
   When there is a high level of trust
   When you want to gain commitment from
    others
   When you need to work through hard
    feelings, animosity, etc.
   Cooperative
   Assertive
   Collaborating
   Intermediate Cooperative
   Intermediate Assertive
   Compromising
   When the goals are moderately important
    and not worth the use of more assertive
    modes
   When people of equal status are equally
    committed
   To reach temporary settlement on complex
    issues
   To reach expedient solutions on important
    issues
   As a back-up mode when competition or
    collaboration don't work
   Cooperative
   Unassertive
   Avoiding
   1. When the stakes aren't that high and you don't
    have anything to lose
   2. When you don't have time to deal with it
    3. When the context isn't suitable
   4. When more important issues are pressing
   5. When you see no chance of getting your concerns
    met
   6. When you would have to deal with an angry, hot
    headed person
   7. When you are totally unprepared, taken by
    surprise, and you need time to think and collect
    information
   8. When you are too emotionally involved and the
    others around you can solve the conflict more
    successfully
   (T/F) The teddy bear is not cooperative, and
    looks out only for himself
   Pick a situation when you should use the
    shark conflict management style
   (T/F) The owl type is not very collaborative
   Pick a situation when you should use the fox
    conflict management style
   (T/F) The turtle type likes to avoid conflict
When you know you are right
When you meet a steamroller type of person
and you need to stand up for your own rights
When you discover that you are wrong
As a back up mode when competition and
collaboration do not work
To reach temporary settlement on complex
issues
When you do not want to have full
responsibility
Conflict Management Styles

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Conflict Management Styles

  • 1.
  • 2. Teddy Bear – What it is & When to use it  Shark – What it is & When to use it  Owl – What it is & When to use it  Fox – What it is & When to use it  Turtle – What it is & When to use it
  • 3. Uncooperative  Unassertive  Accommodating
  • 4. When the issue is not so important to you but it is to the other person  When you discover that you are wrong  When continued competition would be detrimental  When preserving harmony without disruption is the most important
  • 5. Uncooperative  Assertive  Competing
  • 6. When you know you are right  When you need a quick decision  When you meet a steamroller type of person and you need to stand up for your own rights
  • 7. When other's lives are involved  When you don't want to have full responsibility  When there is a high level of trust  When you want to gain commitment from others  When you need to work through hard feelings, animosity, etc.
  • 8. Cooperative  Assertive  Collaborating
  • 9. Intermediate Cooperative  Intermediate Assertive  Compromising
  • 10. When the goals are moderately important and not worth the use of more assertive modes  When people of equal status are equally committed  To reach temporary settlement on complex issues  To reach expedient solutions on important issues  As a back-up mode when competition or collaboration don't work
  • 11. Cooperative  Unassertive  Avoiding
  • 12. 1. When the stakes aren't that high and you don't have anything to lose  2. When you don't have time to deal with it  3. When the context isn't suitable  4. When more important issues are pressing  5. When you see no chance of getting your concerns met  6. When you would have to deal with an angry, hot headed person  7. When you are totally unprepared, taken by surprise, and you need time to think and collect information  8. When you are too emotionally involved and the others around you can solve the conflict more successfully
  • 13. (T/F) The teddy bear is not cooperative, and looks out only for himself
  • 14. Pick a situation when you should use the shark conflict management style
  • 15. (T/F) The owl type is not very collaborative
  • 16. Pick a situation when you should use the fox conflict management style
  • 17. (T/F) The turtle type likes to avoid conflict
  • 18.
  • 19. When you know you are right When you meet a steamroller type of person and you need to stand up for your own rights When you discover that you are wrong
  • 20.
  • 21. As a back up mode when competition and collaboration do not work To reach temporary settlement on complex issues When you do not want to have full responsibility

Editor's Notes

  1. Individual neglects his/her own concerns to satisfy the concerns of the other person
  2. Individual pursues his or her own concerns at the other person's expense
  3. Individual attempts to work with the other person to find some solution which fully satisfies the concerns of both persons
  4. Individual finds some expedient, mutually acceptable solution which partially satisfies both parties
  5. He/she does not address the conflict, but rather sidesteps, postpones or simply withdraws
  6. Correct Answer: False The TB IS cooperative and looks out for other people
  7. Correct Answer: 1 or 2 3 is a Teddy Bear
  8. Correct Answer: False The owl is collaborative
  9. Correct Answer: 1 or 2 3 is an Owl
  10. Correct Answer: True