The document discusses conflict resolution. It defines conflict as a disagreement that makes people feel bad. Resolution is solving a problem in a way that everyone agrees on. Therefore, conflict resolution is finding a solution to a disagreement that makes everyone feel better and ends the conflict. Causes of conflict include differences in wants, needs, goals and values as well as shortage of resources or competition. The document then discusses benefits of conflict and strategies for conflict resolution, including communication, managing emotions, and finding compromises. It describes six conflict resolution styles: turtle, teddy bear, shark, fox and owl, noting the strengths and weaknesses of each approach.

1. BANG!
A conflict is a fight, argument or
disagreement. A conflict is a problem
because it makes people feel bad.

2. Resolution means how to solve a
problem. It is a solution to a problem
that everyone agrees on

3. Therefore conflict
resolution is a
solution to a
disagreement that
makes everyone feel
better and ends the
faith.

4.  WANT: Something we desire.
 NEED: Something necessary.
 VALUE: What we will pay for something.
 GOAL: Something we work towards.

5. WANT NEED
GOALVALUE

6. 1. Differences in wants, needs, goals and
values.
2. Shortage of money or power.
3. Competition.

7.  Conflicts identify problems
 Conflicts can make life more interesting
 Conflicts allow you to see different sides
 Conflicts create new ideas (solutions)
 You to learn more about others
 You to learn more about yourself

8.  You feel better about each other
 You are happy with the results of the
conflict
 You have learned how to solve future
problems
 You feel your point of view has been heard
 You have learned something about; a
topic, another person and/or yourself

9.  Ask Questions-Communicate Want & Needs
 Think about what you are hoping will happen
 Become aware of different ideas
 Watch your emotions
 Don’t let anger increase
 Commit to working it out
 Stay calm
 Learn from mistakes

10.  Most of us use a variety of styles depending
on the person and the situation.
 How we deal with our family at home is likely
different than how we deal with our friends.
 There are six styles………Turtle, Teddy Bear,
Shark, Fox or Owl

11.  The strength of this style is that this person
can easily look past conflicts and realizes
most conflicts will solve themselves. They
are calm on the outside and help de-escalate
emotions in conflict.
 The problem with this style is that turtle
people tend to deny and avoid conflict
altogether. A conflict can get worse if it isn’t
addressed.

13.  The strength of this style is how likeable and
lovable this person is in most situations. How
could you be mad at a teddy bear? They
want and need harmony. They will accept
blame just to bring peace to angry situations.
 The problem is that a teddy bear may be
taken advantage of. They just want to be
loved by everyone.

15.  The strength of this style is the ability to be
strong, courageous and bring a conflict out in
the open quickly. A shark is a leader that can
confront bullies.
 The problem is that a shark person can be
too pushy and can hurt peoples’ feelings.
Sharks can cause people to cry or yell.

17.  The strength of the fox is communication and
a willingness to find compromises and
agreements. Often the fox can find intelligent
solutions.
 However, a fox may try to deceive people by
making them believe things that are not true.
People may feel “outfoxed” and cheated by
foxes.

19.  The strength of this style is honesty. Owls
can build trust and strong relationships. They
have an open mind for realistic solutions so
that everyone wins.
 The problem is that owls must have two
willing people in order to work together.
Some conflicts require quick solutions and
this style may take too long.