This document discusses various technologies used for business communication, including email, voicemail, groupware, CD-ROM databases, teleconferences, and faxes. It provides details on how email works, how to obtain an email account, email privacy and terms of use, the different email folders, email address formats, and additional email capabilities like address books and distribution lists. It also gives brief descriptions of voicemail, groupware, CD-ROM databases, teleconferences, and faxes.

1. BUSINESS COMMUNICATION
AND THE TECHNOLOGY
CONTEXT
Rahila Khan
Lecturer English
GGPC Quetta Cantt

2. Introduction to E-mail

3. E-Mail - (Electronic Mail)
 Send mail electronically via the Internet
 Requires an account on a mail server and
supporting software on your PC
 The username and password will allow you
to access your account
 All e-mail programs allow you to Send,
Compose, Reply, and Forward mail

4. Obtaining an E-mail Account
 You will need an e-mail server (post office) in
order to send and receive e-mail.
 You can obtain an account in school
 You can pay for an account through an ISP
such as AOL
 You can get free accounts:
 www.hotmail.com
 www.yahoo.com
 www.gmail.com

5. Privacy and Terms of Agreemen
t
 E-mail is less private than US mail
 If you need privacy, send a letter
 Every mail server has terms that you
must agree to
 No copyright infringements
 No harassing or stalking
 No junk mail or spamming
 No intentional sending of viruses

6. The Mail Folders
 Inbox – new messages as well as messages
that have been read
 Outbox – messages not yet sent
 Sent items – messages that have been sent
(moved here from outbox)
 Deleted items – messages deleted from any
folder
 Custom folders – additional folders created
by the user

7. An E-mail Address
 Every e-mail address is unique and cons
ists of two parts, a user name and a host
computer
 The @ sign is required
 The host computer can be omitted if you
are logged onto the same network or hos
t computer

8. Additional E-mail Capabilities
 Address Book
 Contains the e-mail addresses of frequent contacts
 Enables you to enter an alias; e.g., “Bob” instead
of the complete address
 Distribution List
 A set of e-mail addresses stored under one name
 Ideal for your professor to e-mail the class

9. Other Communication
Technologies

10. Other Communication Techn
olohies
 Voice Mail
 Groupware
 CD-DROM databases
 Teleconferences
 Faxes

11. Voicemail is a voice message that a
caller leaves when the person called is
absent or is taken up with another
conversation. The voicemail feature
acts in a way similar to the old
answering machine, but with the main
difference that instead of the voice
message being stored on your
answering machine, it is stored on the
service provider's server, in a space
reserved for the user called a mailbox.
VOICE MAIL

12. GROUPWARE
Groupware is a class of
computer programs that
enables individuals to
collaborate on projects
with a common goal from
geographically dispersed
locations through shared
Internet interfaces as a mea
ns to communicate within
the group.

13. CDROM DATABASES
CD-ROM (Compact Disc,
read-only-memory) is an a
daptation of the CD that is
designed to store computer
data in the form of text and
graphics, as well as hi-fi
stereo sound. The original
data format standard was
defined by Philips and
Sony in the 1983 Yellow
Book.

14. TELECONFERENCES
A teleconference or the live
exchange and mass articulatio
n of information among sever
al persons and machines rem
ote from one another but link
ed by a telecommunications s
ystem. Terms such as audio c
onferencing, telephone confer
encing and phone conferencin
g are also sometimes used to
refer to teleconferencing.

15. FAXES
Fax (short for facsimile), som
etimes called telecopying or t
elefax (the latter short for tele
facsimile), is the telephonic tr
ansmission of scanned printe
d material (both text and ima
ges), normally to a telephone
number connected to a printer
or other output device.