Communication is the exchange of meanings, facts, ideas, opinions or emotions between people using verbal and non-verbal means. Non-verbal communication, which accounts for over 90% of total communication, includes body language conveyed through gestures, postures, eye contact, and facial expressions, as well as vocal tones and visual signs. Effective communication requires clarity of purpose, understanding context and backgrounds, managing emotions, using feedback, and properly interpreting verbal and non-verbal language.

1. Communication Insights of . . .

2. Definition Communication is the process by which we exchange meanings, facts, ideas, opinions or emotions with other people.

3. Verbal Communication Non-Verbal Communication Oral Written Sign Language Body Language Audio Signs Visual signs Means of Communication

4. Body language Verbal communication - 07% Bodily moments, Gestures – 55% Voice tone - 38%

5. Face

6. Eyes

7. Gestures Postures Head

8. Other forms of Non-Verbal language Space Surroundings Time

9. Space Intimate :Physical contact-18 inch Personal :18 inch- 4 feet Social :4 feet- 12 feet Public :12 f- As far as we can see or hear

10. Surrounding

11. Time

12. Tips for effective Communication Clarity of purpose Sharing of activity Use of symbols Understanding Socio- Psychological background Use of feedback

13. Controlling of emotions Politeness of manner Elimination of noise Clarifying assumptions Proper use of body language

14. Discriminative Evaluative Appreciative Emphatic Listening. . .