The document outlines key components for enhancing positive relationships, effective communication, and presentation skills. It includes the ten commandments of positive relationships, barriers to communication, and essential listening and body language techniques. Additionally, it covers the Johari window concept and details on how to structure effective presentations and emails.

2. Agenda
• 1-ten commandments of positive relationships.
• 2-Communication barriers.
• 3-body language.
• 3- Listening skills
• 4-Johari window .
• 5-presentation skills.
• 6-email-writing-skills

3. The ten commandments of positive
relationships
• 1-speak to people.
• 2-smile at people.
• 3-call people by name.
• 4-be friendly and helpful.
• 5-be cordial.
• 6-be interested.
• 7-be generous .
• 8-be considerate.
• 9-be alert to give service.
• 10-add to this good sense of humor

4. Confidence builders
• 1-eye contact.
• 2-listening more than speaking
• 3-answering question in a a short
• 4-offerning firm
• 5-presenting your professionally
• 6-being sensitive

5. Main Barriers to Communication
•Noise
•Culture
•Role
•Bias
•Misinterpretation

6. Listening skills
•1. BE FULLY INTHE MOMENT.
•2- PUTYOURSELF INTHEIR SHOES.
•3- PICK UP KEY POINTS AND LETTHE SPEAKER
KNOWYOU DID.
•4. PRACTICE ACTIVE LISTENING.
•5. DEVELOP CURIOSITY, AN OPEN MIND, AND A
DESIRE FOR CONTINUOUS GROWTH.

7. Body language
•1-face
•2-physical

8. Johari window
Open Area
Blind Area
Hidden Area
Unknown Area

9. six thing people determine fram your
appearance
•Education level
•Social position
•Success
•Moral character
•Trust worthiness

10. presentation skills
•Introduce yourself.
•Background information.
•Objectives.
•Agenda.
•Time.

11. Target letter
•1- the situation .
•2-the idea.
•3-how it works.
•4-the key benefits.
•5-the nexrt step.

12. Linked in :-Muhamed reda
Slideshare:-Mohamed reda
Facebok :-Muhamed reda
Email :- m.reda2035@gmail.com
Website :-www.elpop.com
Mob :-01003855363
Contact me