This document discusses various aspects of corporate etiquette and communication etiquette. It covers topics like what corporate etiquette is, the benefits of etiquette, email etiquette, phone etiquette, meeting etiquette, business card etiquette, dining etiquette, handshake etiquette, dressing etiquette, common courtesy expressions, phrases for greetings, steps for introductions, the role of body language in etiquette, and behaviors to follow and avoid regarding etiquette. It also provides guidance on communication etiquette including paying attention, showing you are listening, providing feedback, deferring judgment, and responding appropriately. It outlines do's and don'ts of non-verbal etiquette and components of body language that affect etiquette like posture

1. Corporate Etiquette
Communication Etiquette

2. 1. What is corporate etiquette
2. Benefits of corporate etiquette
3. Communication etiquette
4. Email etiquette
5. Phone etiquette
6. Meeting etiquette
7. Business cards etiquette
8. Dining etiquette
8. Handshake etiquette
9. Dressing etiquette
8. Common courtesy expressions
9. Phrases for greeting
10. Steps to make introductions
11. Role of body language in etiquette
12. Hofstede model to analyse cultures
13. Characteristics for good corporate etiquette
14. Behaviours driving corporate etiquette
15. Behaviours to avoid in etiquette

3. Communication Etiquette
› The following are a few methods through which you can adhere to the norms of
corporate etiquette while communicating with others. They are:

4. Cont. …
Pay attention:
› Pay your complete attention to the speaker and
acknowledge the message.
› Look at the speaker directly.
› Do not get distracted from listening by environmental
factors.
› "Listen" to the speaker's body language.
› Refrain from side conversations when listening in a group
setting.
Show that you
are listening
2
Provide feedback3
Defer judgment4
Respond Appropriately5
Pay attention1

5. Cont. …
Show that you are listening:
› Show the speaker that you are listening by using your own
body language and gestures.
› Nod occasionally.
› Smile and use other facial expressions.
› Keep your posture open and inviting.
› Use small verbal comments like “yes”, and “uh huh” to
encourage the speaker to continue.
Show that you
are listening
2
Provide feedback3
Defer judgment4
Respond Appropriately5
Pay attention1

6. Cont. …
Provide feedback:
› Paraphrase what is being said to reflect your
understanding of what is being spoken.
› Ask questions to clarify certain points.
› Summarize the speaker's comments periodically.
Show that you
are listening
2
Provide feedback3
Defer judgment4
Respond Appropriately5
Pay attention1

7. Cont. …
Defer judgment:
› Allow the speaker to finish.
› Do not interrupt the speaker with counter arguments.
Show that you
are listening
2
Provide feedback3
Defer judgment4
Respond Appropriately5
Pay attention1

8. Cont. …
Respond Appropriately:
› Be frank, open, and honest in your response.
› Put forth your opinions respectfully.
› Treat the other person as you would like yourself to be
treated by others.
Show that you
are listening
2
Provide feedback3
Defer judgment4
Respond Appropriately5
Pay attention1

9. Common Courtesy Expressions
› The way you speak reflects much about you, hence is vital that you learn to be polite
and courteous while speaking to anyone.
› There are a few commonly-used courtesy statements that you should learn to use
freely and generously while speaking.
› Remember that you should be polite and courteous, not to your seniors, but also to
your peers, friends, family, relatives, and subordinates as well as to everyone you
speak.

10. Cont. …
› How are you?
› How do you do?
› Did you have a good trip?
› May I help you?
› Do you need anything?
› Let me help you with that.
› Is there anything I can do for you?
› I beg your pardon.
› Could I please come in?
› May I come in?
› This way please.
› Sorry, I don't understand you. Could you
please explain again?
› I hope you get well soon!
› I really appreciate your care and concern!
› I really appreciate all your help!
› Take Care!
› Have a good day!
› Goodbye!
› Have a great day!
› Thanks for your help!
› Thank you!

11. Phrases for Greeting
› The following are some of the common phrases that can be used for greeting when
meeting someone for the first time, in meetings, discussions to display good
corporate etiquette:

12. Cont. …
› How do you do?
› Good morning / afternoon / evening
› It's good to see you.
› How are you?
› Hello, how have you been?
› Hello!
› Hello, it is nice to meet you.
› Hi, it's a pleasure to meet you.

13. Role of Body Language in Corporate Etiquette
› Non-verbal communication also known as "body language” forms the difference between the
words people speak and our understanding of what they are saying.
› We can understand people better if we develop an understanding of the signs and signals of
body language.
› Additionally, the tone of voice, the rate of speech and the pitch of the voice all add to the
words that are being used.
› An important point to keep in mind is that body language may vary from individual to
individual and between different cultures and nationalities.
› Body language includes body movements and gestures (legs, arms, hands, head and torso),
posture, muscle tension, eye contact, skin coloring (flushed red), even people's breathing
rate and perspiration.

14. 1- Having minimal facial
expressions
2- Hand gestures are small and close
to his or her body
3- Body is physically turned away from other
person
4- Eyes maintain little contact, or no contact
5- Arms are crossed in front of body
The following are some of the common signs that you should
avoid in keeping with the norms of corporate etiquette:

15. 1 Posture
2 Speech
3
Eye contact
4
Tone of voice
5 Gestures with
hands and arms
Components of Body Language affecting Etiquette

16. Posture:
A person should always stand tall with shoulders
back to show etiquette as well as confidence.
1 Posture
2 Speech
3
Eye contact
4
Tone of voice
5 Gestures with hands
and arms
Cont. …

17. Speech:
Person should speak in a slow and clear manner to show
politeness and manners.
1 Posture
2 Speech
3
Eye contact
4
Tone of voice
5 Gestures with hands
and arms
Cont. …

18. Eye contact:
Keep a solid eye contact with a "smiling" face to show
etiquette and respect towards the other person.
1 Posture
2 Speech
3
Eye contact
4
Tone of voice
5 Gestures with hands
and arms
Cont. …

19. Tone of voice:
Keep the tone of voice from moderate to low to sound
polite and mannered. Do not shout or speak loudly which
may show aggressiveness, panic etc.
1 Posture
2 Speech
3
Eye contact
4
Tone of voice
5 Gestures with hands
and arms
Cont. …

20. Gestures with hands and arms:
Keep your hand and arm gestures purposeful and
deliberate.
1 Posture
2 Speech
3
Eye contact
4
Tone of voice
5 Gestures with hands
and arms
Cont. …

21. Maintain a consistent eye
contact, but don’t stare
Lean forward a little, but not too
much
Show your agreement by nodding
Do not cross your arms or legs
Do and Don’ts of Non-verbal Etiquette

22. Always maintain some space
between you and the other
person
Sit up straight and upright
and do not slouch
Avoid touching your face again
and again
Relax your shoulders
Cont. …

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