This document discusses various aspects of business etiquette including dining etiquette, telephone etiquette, inter-organizational etiquette, and interacting with foreign visitors. It provides guidelines for proper etiquette during business meals such as waiting for all to be served before eating, passing food to the right, and placing a napkin in your lap. Telephone etiquette tips include identifying yourself, keeping calls brief, and returning missed calls promptly. Inter-organizational etiquette emphasizes treating all employees with respect, following dress codes, and being on time for meetings. When interacting with foreign visitors, it is important to be aware of cultural norms around accepting drinks, declining requests, and discussing business.

1. Business Etiquette

2. What is ‘Business Etiquette’.

3. Elements of Business Etiquette.

4. Principles underpinning all Etiquette
• Golden:
“Treat others as you would like to
be treated”.
• Platinum:
“Treat others as they would like
to be treated”.

5. Dining etiquette

6. Business Dining etiquette
• Be on time
• Wait to sit until host/hostess indicated the seating
arrangement
• Stand on the right side of your chair and enter from your left
• Put your napkin in your lap
• Decide on your menu selections quickly
• Wait for all people to be served before beginning
• Wait until everyone has been served before you begin to eat
• Generally pass food to the right

7. Manners in dinning etiquette
• Don’t eat with your mouth full
• Keep one hand in your lap unless you are eating
European style
• Eat at a moderate speed
• Try to maintain some polite dinner conversation
• Never medicate yourself at the table
• If you must leave the table, place your napkin in
your chair
• Never order the most expensive item

8. Telephone etiquette

9. Telephone etiquette
• Identify yourself when making a call
• Address the caller by his name
• Keep conversation brief
• Never be impatient
• Listen carefully
• Do not interrupt
• Do not eat or chew something while speaking
on phone

10. Telephone etiquette
• If you wish to put the caller on hold, request his
permission to do so
• Close your conversation with an appropriate
salutation
• Let the caller hang up first
• In case of missed calls, return the call within a
reasonable period of time
• If some one calls you by mistake, inform the caller
politely that he reached a wrong number

11. Inter organizational etiquettes

12. Inter organizational etiquettes
Those who follow good office etiquette are
promoted and given choice assignments.
• Use common sense
• Mind your own business
• Obey your company’s business dress code
• Treat every employee with the same respect
• Leave your personal life at the front door

13. Inter organizational etiquettes
• Never attend meetings or seminars without a
notepad and pen
• Reach office on time
• While having lunch together, do not start till
the others have received their food on time
• Park you car at the space allocated to you

14. Interaction with foreign visitors
• Accepting a Drink
• Saying No!
• Talking Business
• Timing is Everything
• Tagging Along