Cma Food & Bev Qld 2010 Paul Lyons
•
0 likes•495 views
1. The document discusses how to create an effective food and beverage team by focusing on selecting candidates with the right competencies and using behavioral interview techniques. 2. It emphasizes developing clear selection criteria focused on essential technical skills and behaviors, and assessing candidates based on real examples from their past work experiences and behaviors rather than just what they say. 3. Behavioral interviewing involves asking candidates to describe specific situations they were in, their actions, and the outcomes, in order to evaluate if they have demonstrated the needed competencies through their past performance.
Report
Share
Report
Share
![03/24/10 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
Recommended
Interview techniques
The document discusses different types of interviews and techniques for handling them. It describes telephonic, face-to-face, group, video, lunch/dinner, and portfolio interviews. For each type, it provides tips such as dressing professionally, researching the company, practicing answers to common questions, maintaining eye contact and a positive attitude, and being prepared with an up-to-date portfolio for the relevant interview types. The overall document aims to educate candidates on preparing for and making the most of various interview formats.
Interviewing
This document provides tips for successful interviews. It discusses preparing for an interview by researching the company and position, practicing interview skills, and presenting yourself professionally. The document outlines common interview questions, how to answer difficult questions, and what to do during the interview, such as asking questions of the interviewer.
Interviewing Techniques
The document provides tips for conducting effective interviews. It recommends being well-prepared with clear objectives and research. Interviewers should ask brief, precise questions and listen carefully to answers before asking follow-up questions. They should avoid loaded, double, or overly broad questions and maintain control of the discussion. The goal is to get detailed responses from the interviewee and allow the audience to draw their own conclusions.
Hiring and Firing Employees
Bernie Erven, The Ohio State University, 2009 Pork Management Conference, May 6-8, 2009, Fort Myers, Florida.
Bc 4
The document provides steps and tips for conducting successful job interviews. It outlines preparing for the interview by learning about the position and company, anticipating questions, developing your own questions, and preparing references. It also discusses common interview questions, how to answer questions about salary, and why you want the specific job and company. The document then describes how to conduct the interview, including preparing the setting, explaining the format, and types of interview questions to ask about behaviors, opinions, feelings, knowledge, and background. It concludes with tips for wording questions clearly and remaining neutral during the interview.
The art of Interview
The document provides guidance for interviewers on how to conduct effective interviews. It emphasizes that interviewing is an art that requires preparation from the interviewer. It outlines best practices for various stages of the interview including preparing for the interview, using behavioral and situational questions, conducting technical assessments, and closing the interview professionally. The goal is to evaluate candidates comprehensively while representing the company in a positive light.
Art of interviewing
The document provides guidelines for effective interviewing. It discusses preparing for an interview by determining the aim and researching main points. During the interview, questions should be asked directly in a logical sequence without giving opinions or multiple questions. Common mistakes include interrupting answers, deadwood questions, and not listening attentively. The goal is to get facts and opinions to help the listener form their own conclusions.
Effective interviewing techniques
This document provides tips and guidelines for effective interviewing techniques. It discusses preparing for an interview by researching the employer and position, knowing your own qualifications, and practicing common interview questions. The interview process typically involves an icebreaker, discussion of qualifications, questions about the employer and position, candidate questions, and closing the interview. Behavioral and situational questions are common, and the STAR technique can help structure answers. Proper preparation, a positive attitude, asking questions, and following up are emphasized.
Recommended
Interview techniques
The document discusses different types of interviews and techniques for handling them. It describes telephonic, face-to-face, group, video, lunch/dinner, and portfolio interviews. For each type, it provides tips such as dressing professionally, researching the company, practicing answers to common questions, maintaining eye contact and a positive attitude, and being prepared with an up-to-date portfolio for the relevant interview types. The overall document aims to educate candidates on preparing for and making the most of various interview formats.
Interviewing
This document provides tips for successful interviews. It discusses preparing for an interview by researching the company and position, practicing interview skills, and presenting yourself professionally. The document outlines common interview questions, how to answer difficult questions, and what to do during the interview, such as asking questions of the interviewer.
Interviewing Techniques
The document provides tips for conducting effective interviews. It recommends being well-prepared with clear objectives and research. Interviewers should ask brief, precise questions and listen carefully to answers before asking follow-up questions. They should avoid loaded, double, or overly broad questions and maintain control of the discussion. The goal is to get detailed responses from the interviewee and allow the audience to draw their own conclusions.
Hiring and Firing Employees
Bernie Erven, The Ohio State University, 2009 Pork Management Conference, May 6-8, 2009, Fort Myers, Florida.
Bc 4
The document provides steps and tips for conducting successful job interviews. It outlines preparing for the interview by learning about the position and company, anticipating questions, developing your own questions, and preparing references. It also discusses common interview questions, how to answer questions about salary, and why you want the specific job and company. The document then describes how to conduct the interview, including preparing the setting, explaining the format, and types of interview questions to ask about behaviors, opinions, feelings, knowledge, and background. It concludes with tips for wording questions clearly and remaining neutral during the interview.
The art of Interview
The document provides guidance for interviewers on how to conduct effective interviews. It emphasizes that interviewing is an art that requires preparation from the interviewer. It outlines best practices for various stages of the interview including preparing for the interview, using behavioral and situational questions, conducting technical assessments, and closing the interview professionally. The goal is to evaluate candidates comprehensively while representing the company in a positive light.
Art of interviewing
The document provides guidelines for effective interviewing. It discusses preparing for an interview by determining the aim and researching main points. During the interview, questions should be asked directly in a logical sequence without giving opinions or multiple questions. Common mistakes include interrupting answers, deadwood questions, and not listening attentively. The goal is to get facts and opinions to help the listener form their own conclusions.
Effective interviewing techniques
This document provides tips and guidelines for effective interviewing techniques. It discusses preparing for an interview by researching the employer and position, knowing your own qualifications, and practicing common interview questions. The interview process typically involves an icebreaker, discussion of qualifications, questions about the employer and position, candidate questions, and closing the interview. Behavioral and situational questions are common, and the STAR technique can help structure answers. Proper preparation, a positive attitude, asking questions, and following up are emphasized.
Interview
The document discusses different types of interviews and factors that affect their usefulness. It describes selection, appraisal, exit, and data collection interviews. Structured interviews follow a set sequence of questions, while unstructured interviews are more conversational. Situational, behavioral, and job-related interviews focus on how candidates would or have handled certain situations. The document also lists factors like first impressions, misunderstanding the job, and personal characteristics that can influence interviews. It provides guidelines for effective interviews, such as preparing questions based on job duties and using the same questions for all candidates.
Interviewing skills - Part1 - Basics
The document provides guidance on conducting effective interviews. It defines an interview as a meeting between an expert and a candidate to assess skills, knowledge, and ability. The document outlines the different types of interviews and recommends using a one-to-one format. It also provides tips for how to structure an interview, including preparing questions in different styles, establishing criteria, and dealing with difficult candidates. Key steps include practicing interviews, being prepared, maintaining control of the discussion, and providing feedback after evaluating responses.
Behavioural Interviewing Skills, 2012-2013
This document summarizes key points from a training workshop on effective interviewing techniques. It discusses behavioural event interviewing and targeted selection as effective methods. Specifically, it recommends focusing interviews on evaluating candidates based on the job requirements, using past behaviour as a predictor of future performance, and asking questions that generate concrete examples from a candidate's experience. Poor interviewing can result in hiring mistakes and higher costs, while effective interviewing using behavioural techniques can help identify the best-fit candidates.
Interview as a qualitative method
The document provides guidance on conducting qualitative interviews for research purposes. It discusses preparing for an interview by developing an interview guide and questions, conducting the interview, and following up after the interview. The key steps outlined are:
1) Preparing for the interview by developing an interview guide and list of open-ended questions to get factual information and meanings.
2) Conducting the interview by asking one question at a time, remaining neutral, encouraging responses, and being flexible.
3) Following up after the interview by thanking the interviewee and getting their feedback on the results.
Interviewing Skills 2
The document provides guidance on conducting successful interviews. It outlines three key steps: preparation, execution, and review. Preparation involves creating an interview schedule and guides. Execution is conducting the interviews. Review is writing up interview notes. Tips are provided for each step, such as developing focused questions and building rapport. Guidelines are also given for different interview styles and behaviors to employ or avoid.
Interview Process
The document outlines the three phases of DePaul University's interview process: pre-interview, the in-person interview, and making an offer. Phase 1 includes picking top candidates, conducting phone screens, creating interview questions and criteria. Phase 2 covers preparing for and conducting interviews, including dos and don'ts. Phase 3 involves reference checks and making a formal offer. The overall process aims to thoroughly and systematically evaluate candidates based on job requirements to identify the best fit.
Slide share phases of an interview
Most people learn to interview by watching others or constant practicing. Learning the basic concepts and practicing is. Before scheduling interviews, you should make sure you are prepared.
Interviewing
This document provides guidance on conducting effective interviews. It discusses preparing for interviews by creating an interview schedule and guide. The schedule identifies who and when to interview. The guide structures the interview with questions aligned to objectives. When conducting interviews, building rapport is important. Asking open, closed, and probing questions can elicit quality responses. Taking thorough notes in a standard format allows for comparing and summarizing interviews. Factors like the interviewee's personality and behavior may influence the interview and require adapting the approach.
Behavioral Interviewing
Getting the Right People in the Right Seats on the Bus:Behavioral Interviewing discusses behavioral interviewing as a more effective interviewing technique than traditional interviewing. Behavioral interviewing is based on the assumption that past performance predicts future performance, and involves asking candidates about specific past experiences that demonstrate the key behaviors needed for the job. It has a 70% validity rate for predicting job success, compared to only 19% for traditional interviewing. The document provides guidance on developing behavioral interview questions focused on competencies required for the role.
Conducting an Interview - Part 1
The interview process is one of the ways that we collect data for analysis. Here is Part 1 of the overview.
Interviewing techniques
This document discusses various interview techniques used in psychiatry. It describes facilitating techniques like reinforcement, reflection and summarizing that enable patients to share openly. Expanding techniques like clarifying, probing and redirecting help expand the focus of the interview. Obstructive techniques like judgmental questions or premature advice can inhibit the interview process. The document also discusses stress interviews used in employee selection and counseling approaches and principles.
Interview Tips
This document provides guidance on conducting effective interviews for journalism. It discusses the importance of preparation, using open and closed questions, establishing rapport, active listening, taking accurate notes, and expressing gratitude. The interview formula involves 9 steps: preparation, open/closed questions, manners, rapport, body language, listening, note-taking, recap, and thanks. Students are then assigned a task to interview a classmate and write a three paragraph article using quotes and paraphrases from the interview notes. They must submit their questions, notes, and article by a deadline.
EN2120 How to conduct an Interview
This document provides guidance on how to conduct effective interviews for journalistic purposes. It discusses preparing for interviews through research, establishing rapport with interview subjects, asking open-ended questions, and taking thorough notes. The document also outlines different types of interviews and important aspects to consider like body language and unspoken responses. Effective interviewing is presented as a fundamental skill for journalism careers.
Lectures On Interviewing
This document provides guidance on conducting an effective interview for field research. It outlines the key steps which include making initial contact with the interviewee, preparing questions in advance, meeting with the interviewee and taking thorough notes while being flexible, and following up after by thanking the interviewee and allowing them to review your notes for accuracy. Conducting successful interviews requires attention to each step of making contact, preparing, meeting, and following up. Additional resources for help with field research are provided.
Interview process
- The document provides guidance on preparing for and participating in a group discussion interview, including researching topics, communicating effectively, and making a good impression.
- It offers tips for both the individual, such as having relevant questions prepared and exhibiting positive body language, and for participating constructively in the discussion as a group.
- The document concludes by emphasizing the importance of courtesy, respect, and avoiding aggression while contributing to and summarizing the discussion.
Client interviewing (1)
The document discusses techniques for interviewing clients as a lawyer. It begins by outlining the key stages of client interviewing: preliminarily identifying the problem, getting a chronological overview of events from the client, and developing and verifying legal theories based on the client's account. It then discusses types of questioning that can be used, including open-ended questions to allow the client to provide information freely, and closed or leading questions to obtain specific details. The document emphasizes the importance of active listening skills like reflecting back what the client says to confirm understanding. The goal of the interview is to fully understand the client's legal problem and potential claims or defenses.
Facing an interview
The document provides guidance on how to prepare for and face an interview. It discusses that an interview is a two-way process for the employer to evaluate the candidate and the candidate to evaluate the employer. Proper preparation and presentation are essential. Candidates should research the company, prepare for common questions, and practice good body language during the interview like maintaining eye contact. The interviewer will evaluate the candidate's attitude, appearance, personality, knowledge and suitability for the role. After the interview, candidates should follow up politely if not contacted within the specified timeframe. Overall preparation, a positive attitude and good communication skills are important to make a strong impression.
Interviewing PowerPoint
The document provides information on different types of interviews including studio interviews, mobile interviews, remote interviews, and vox pops. It discusses preparing for an interview by contacting the interviewee, choosing a location, preparing equipment, and doing technical checks. An interview is a conversation with the interviewer guiding the discussion and the guest doing most talking. Different types of questions are discussed including open-ended questions and leading questions. Tips are provided such as staying neutral, minimizing your own input, keeping the focus on the interviewee, and asking if any topics were missed after the interview.
Interview Techniques
This document provides guidance on effective interview techniques. It begins with definitions of an interview and discusses the main purposes, which are to evaluate suitability, gain additional information, and assess attributes like attitude and communication skills. It outlines different types of interviews such as screening, video conferencing, one-on-one, group, and panel. The document provides tips for both what to do, such as dressing appropriately and researching the organization, and what not to do, like arriving late or being unprepared. Finally, it lists some commonly asked interview questions.
Mastering the interview process
Using his experience on hiring and promotional interview boards, the instructor will break down the interview process into easily digestible bites and straight forward guidelines to help navigate you through basic hiring interviews and promotional interviews. This presentation contains the information that you need to excel including how to prepare a top-notch résumé and curriculum vitae.
Teaching Formats:
-Lecture
-Interactive Role Play
-Question and Answer
-Handouts
Learning Objectives: Students will learn:
-The importance of both mental and physical preparation for the interview.
-The broad categories into which virtually all interview questions fall.
-How to make a great opening statement and an even better closing statement.
-How to handle those questions that you didn’t read about in any book (or even this lecture).
Find more at www.romduckworth.com
New maturity-model-can-fire-up-restaurant-operations
With rapid decline in cost of sensors and meters, restaurant automation business cases have become attractive. This document introduces the CIIA model for multi-year transformation journey and a mechanism to deal with the electrical, temperature, mechanical and operational data.
Cha10 Service
This document outlines topics related to food and beverage service. It discusses four types of table service, two other food service styles, pre-opening concerns and activities for servers. It also covers factors that affect table assignment, providing guest service, serving alcohol beverages appropriately, liquor liability and laws, how computers are used in the service process, revenue control procedures, and techniques for suggestive selling. The goal is to provide an overview of key aspects of ensuring efficient and compliant food and beverage service.
More Related Content
What's hot
Interview
The document discusses different types of interviews and factors that affect their usefulness. It describes selection, appraisal, exit, and data collection interviews. Structured interviews follow a set sequence of questions, while unstructured interviews are more conversational. Situational, behavioral, and job-related interviews focus on how candidates would or have handled certain situations. The document also lists factors like first impressions, misunderstanding the job, and personal characteristics that can influence interviews. It provides guidelines for effective interviews, such as preparing questions based on job duties and using the same questions for all candidates.
Interviewing skills - Part1 - Basics
The document provides guidance on conducting effective interviews. It defines an interview as a meeting between an expert and a candidate to assess skills, knowledge, and ability. The document outlines the different types of interviews and recommends using a one-to-one format. It also provides tips for how to structure an interview, including preparing questions in different styles, establishing criteria, and dealing with difficult candidates. Key steps include practicing interviews, being prepared, maintaining control of the discussion, and providing feedback after evaluating responses.
Behavioural Interviewing Skills, 2012-2013
This document summarizes key points from a training workshop on effective interviewing techniques. It discusses behavioural event interviewing and targeted selection as effective methods. Specifically, it recommends focusing interviews on evaluating candidates based on the job requirements, using past behaviour as a predictor of future performance, and asking questions that generate concrete examples from a candidate's experience. Poor interviewing can result in hiring mistakes and higher costs, while effective interviewing using behavioural techniques can help identify the best-fit candidates.
Interview as a qualitative method
The document provides guidance on conducting qualitative interviews for research purposes. It discusses preparing for an interview by developing an interview guide and questions, conducting the interview, and following up after the interview. The key steps outlined are:
1) Preparing for the interview by developing an interview guide and list of open-ended questions to get factual information and meanings.
2) Conducting the interview by asking one question at a time, remaining neutral, encouraging responses, and being flexible.
3) Following up after the interview by thanking the interviewee and getting their feedback on the results.
Interviewing Skills 2
The document provides guidance on conducting successful interviews. It outlines three key steps: preparation, execution, and review. Preparation involves creating an interview schedule and guides. Execution is conducting the interviews. Review is writing up interview notes. Tips are provided for each step, such as developing focused questions and building rapport. Guidelines are also given for different interview styles and behaviors to employ or avoid.
Interview Process
The document outlines the three phases of DePaul University's interview process: pre-interview, the in-person interview, and making an offer. Phase 1 includes picking top candidates, conducting phone screens, creating interview questions and criteria. Phase 2 covers preparing for and conducting interviews, including dos and don'ts. Phase 3 involves reference checks and making a formal offer. The overall process aims to thoroughly and systematically evaluate candidates based on job requirements to identify the best fit.
Slide share phases of an interview
Most people learn to interview by watching others or constant practicing. Learning the basic concepts and practicing is. Before scheduling interviews, you should make sure you are prepared.
Interviewing
This document provides guidance on conducting effective interviews. It discusses preparing for interviews by creating an interview schedule and guide. The schedule identifies who and when to interview. The guide structures the interview with questions aligned to objectives. When conducting interviews, building rapport is important. Asking open, closed, and probing questions can elicit quality responses. Taking thorough notes in a standard format allows for comparing and summarizing interviews. Factors like the interviewee's personality and behavior may influence the interview and require adapting the approach.
Behavioral Interviewing
Getting the Right People in the Right Seats on the Bus:Behavioral Interviewing discusses behavioral interviewing as a more effective interviewing technique than traditional interviewing. Behavioral interviewing is based on the assumption that past performance predicts future performance, and involves asking candidates about specific past experiences that demonstrate the key behaviors needed for the job. It has a 70% validity rate for predicting job success, compared to only 19% for traditional interviewing. The document provides guidance on developing behavioral interview questions focused on competencies required for the role.
Conducting an Interview - Part 1
The interview process is one of the ways that we collect data for analysis. Here is Part 1 of the overview.
Interviewing techniques
This document discusses various interview techniques used in psychiatry. It describes facilitating techniques like reinforcement, reflection and summarizing that enable patients to share openly. Expanding techniques like clarifying, probing and redirecting help expand the focus of the interview. Obstructive techniques like judgmental questions or premature advice can inhibit the interview process. The document also discusses stress interviews used in employee selection and counseling approaches and principles.
Interview Tips
This document provides guidance on conducting effective interviews for journalism. It discusses the importance of preparation, using open and closed questions, establishing rapport, active listening, taking accurate notes, and expressing gratitude. The interview formula involves 9 steps: preparation, open/closed questions, manners, rapport, body language, listening, note-taking, recap, and thanks. Students are then assigned a task to interview a classmate and write a three paragraph article using quotes and paraphrases from the interview notes. They must submit their questions, notes, and article by a deadline.
EN2120 How to conduct an Interview
This document provides guidance on how to conduct effective interviews for journalistic purposes. It discusses preparing for interviews through research, establishing rapport with interview subjects, asking open-ended questions, and taking thorough notes. The document also outlines different types of interviews and important aspects to consider like body language and unspoken responses. Effective interviewing is presented as a fundamental skill for journalism careers.
Lectures On Interviewing
This document provides guidance on conducting an effective interview for field research. It outlines the key steps which include making initial contact with the interviewee, preparing questions in advance, meeting with the interviewee and taking thorough notes while being flexible, and following up after by thanking the interviewee and allowing them to review your notes for accuracy. Conducting successful interviews requires attention to each step of making contact, preparing, meeting, and following up. Additional resources for help with field research are provided.
Interview process
- The document provides guidance on preparing for and participating in a group discussion interview, including researching topics, communicating effectively, and making a good impression.
- It offers tips for both the individual, such as having relevant questions prepared and exhibiting positive body language, and for participating constructively in the discussion as a group.
- The document concludes by emphasizing the importance of courtesy, respect, and avoiding aggression while contributing to and summarizing the discussion.
Client interviewing (1)
The document discusses techniques for interviewing clients as a lawyer. It begins by outlining the key stages of client interviewing: preliminarily identifying the problem, getting a chronological overview of events from the client, and developing and verifying legal theories based on the client's account. It then discusses types of questioning that can be used, including open-ended questions to allow the client to provide information freely, and closed or leading questions to obtain specific details. The document emphasizes the importance of active listening skills like reflecting back what the client says to confirm understanding. The goal of the interview is to fully understand the client's legal problem and potential claims or defenses.
Facing an interview
The document provides guidance on how to prepare for and face an interview. It discusses that an interview is a two-way process for the employer to evaluate the candidate and the candidate to evaluate the employer. Proper preparation and presentation are essential. Candidates should research the company, prepare for common questions, and practice good body language during the interview like maintaining eye contact. The interviewer will evaluate the candidate's attitude, appearance, personality, knowledge and suitability for the role. After the interview, candidates should follow up politely if not contacted within the specified timeframe. Overall preparation, a positive attitude and good communication skills are important to make a strong impression.
Interviewing PowerPoint
The document provides information on different types of interviews including studio interviews, mobile interviews, remote interviews, and vox pops. It discusses preparing for an interview by contacting the interviewee, choosing a location, preparing equipment, and doing technical checks. An interview is a conversation with the interviewer guiding the discussion and the guest doing most talking. Different types of questions are discussed including open-ended questions and leading questions. Tips are provided such as staying neutral, minimizing your own input, keeping the focus on the interviewee, and asking if any topics were missed after the interview.
Interview Techniques
This document provides guidance on effective interview techniques. It begins with definitions of an interview and discusses the main purposes, which are to evaluate suitability, gain additional information, and assess attributes like attitude and communication skills. It outlines different types of interviews such as screening, video conferencing, one-on-one, group, and panel. The document provides tips for both what to do, such as dressing appropriately and researching the organization, and what not to do, like arriving late or being unprepared. Finally, it lists some commonly asked interview questions.
Mastering the interview process
Using his experience on hiring and promotional interview boards, the instructor will break down the interview process into easily digestible bites and straight forward guidelines to help navigate you through basic hiring interviews and promotional interviews. This presentation contains the information that you need to excel including how to prepare a top-notch résumé and curriculum vitae.
Teaching Formats:
-Lecture
-Interactive Role Play
-Question and Answer
-Handouts
Learning Objectives: Students will learn:
-The importance of both mental and physical preparation for the interview.
-The broad categories into which virtually all interview questions fall.
-How to make a great opening statement and an even better closing statement.
-How to handle those questions that you didn’t read about in any book (or even this lecture).
Find more at www.romduckworth.com
What's hot (20)
Viewers also liked
New maturity-model-can-fire-up-restaurant-operations
With rapid decline in cost of sensors and meters, restaurant automation business cases have become attractive. This document introduces the CIIA model for multi-year transformation journey and a mechanism to deal with the electrical, temperature, mechanical and operational data.
Cha10 Service
This document outlines topics related to food and beverage service. It discusses four types of table service, two other food service styles, pre-opening concerns and activities for servers. It also covers factors that affect table assignment, providing guest service, serving alcohol beverages appropriately, liquor liability and laws, how computers are used in the service process, revenue control procedures, and techniques for suggestive selling. The goal is to provide an overview of key aspects of ensuring efficient and compliant food and beverage service.
Duty of Care in Food & Beverage
This document discusses managing duty of care in the food and beverage industry from a legal perspective. It provides an overview of the relevant legislation framework in Australia including food safety and occupational health and safety laws. It also discusses the concept of duty of care and negligence. Key issues that can arise in the food and beverage environment are identified and principles for managing food and beverage risks are outlined.
Eating at resturant
1. The document discusses ordering food at a restaurant, including reviewing the menu, placing an order with the waitress, and paying the bill.
2. It describes common menu items like pizza, sandwiches, and drinks, as well as asking the waitress questions about orders, sides, and beverages.
3. The passage ends with the customers receiving their bill, selecting a payment method of either cash or credit, and saying goodbye to the waitress.
Monitoring beverage operations
This document discusses various methods for monitoring beverage operations in the food and beverage industry. It outlines calculating monthly beverage costs through inventory values and comparing actual costs to standards. It also describes calculating the value of liquor issued to bars and the cost of liquor consumed using inventory differentials. Finally, it summarizes several techniques for cost appropriation, including the standard cost method, ounce control method, and actual sales record method.
Quality management on resturant
The document discusses quality management in restaurants. It outlines key aspects of quality like reliability, responsiveness, competence and more. It emphasizes the importance of training staff, leading by example, and initiating a food safety certification program. Additional topics covered include ensuring food quality by following proper storage and handling procedures, creating the right atmosphere through lighting, music and cleanliness, properly interacting with and serving customers, and using customer comment cards for feedback.
HRM 111 Chapter 3 FOOD AND BEV
The document discusses food and beverage operations in hotels. It describes the various units within a hotel's food and beverage department, including restaurants, bars, catering, room service, and more. It also outlines the duties of a food and beverage director to manage these departments effectively. Additionally, it provides details on kitchen brigade systems and different types of food service establishments and styles of service.
Handling guest special request
this ppt deal with the special requests of guests in hotel industry. It involves various details on what the different requests are
Food and beverage service methods
This document discusses different types of food and beverage service methods. It describes table service, assisted service, self-service, single point service, and specialized services. For table service, it outlines styles like English, French, silver, American, Russian, and gueridon. Assisted service includes buffet service. Self-service involves cafeteria-style service. Single point includes takeaway, vending, and food courts. Specialized services comprise services like room service, trolley service, and lounge service.
F&b service operation(week2)
This document outlines various food and beverage service methods. It discusses 15 different service methods, grouping them into 5 categories: table service, assisted service, self-service, single point service, and specialized or in situ service. For each method, it provides a brief description and examples. The methods range from traditional table service to more modern options like takeaway, fast food, and delivery. Factors that influence the choice of service method include the type of establishment, time available, menu, customer type, and expected turnover.
Week 11 - 12 Food And Beverage Service Method 3-2552
This document discusses food and beverage service methods. It covers the importance of service from the customer's perspective, the role of servers, and different types of service. Good service is key to ensuring a positive dining experience for customers. Servers must be friendly, knowledgeable, and attentive to customer needs and expectations. Their role requires teamwork to deliver meals efficiently and address any issues that arise.
Waiter's Etiquette
This document lists 40 etiquette guidelines for waiters, including maintaining a smiling face, avoiding close contact with guests, giving preference to young people and ladies, not chewing or smoking in the restaurant, standing erect and avoiding unnecessary gestures, speaking respectfully of others, and always apologizing if a guest is unhappy. Waiters should also avoid lengthy conversations or familiarity with guests, interruptions, eavesdropping, and giving an impression of being hurried.
Etiquette and manners of a true hoteliar
The document provides etiquette and manners guidelines for hotel staff when interacting with guests. Some key points include: opening doors for guests as they approach; holding elevators and assisting those with disabilities or heavy items; allowing guests to proceed on stairs and not rushing past them; maintaining eye contact and personalizing conversations with guests by using their name; keeping a straight posture and not leaning or having unnecessary movements when speaking to guests; giving guests the right of way and opening doors when walking with or near them. The overall focus is on polite, respectful and helpful interactions that prioritize guest service.
Food And Beverage
This is the presentation of Food & beverage for Pass, Merit and Distinction Criteria. Hope You will like it.
How to Handle Guest with Complaints in Hotel
The key to running a successful hotel is customer service. A big part of this is addressing customer complaints and ensuring that these complaints are resolved to the customer’s satisfaction. Successful resolution will have a positive effect on the customer, who will be more conducive to returning to the hotel in the future, as the way the complaint was handled and resolved makes the customer feel special and shows him that the hotel is genuinely interested in keeping its customers happy and satisfied.
Basic table setting
Setting the table properly involves arranging plates, flatware, and glassware according to established rules. There should be 20-24 inches between place settings with the plate in the center, flatware arranged from the outside in, and glassware placed to the right of the water goblet. Table manners are also important to make meals pleasant and show consideration for others by sitting properly, using flatware correctly, and avoiding distractions while eating. Overall, setting the table well and observing good etiquette can enhance relationships and create a pleasant atmosphere for meals.
Receiving and welcoming of guest
The document discusses different methods for registering hotel guests upon arrival. It describes the importance of making a positive first impression through courteous greeting. It then outlines the basic registration process of collecting guest information and assigning appropriate rooms. Three common registration methods are described: bound book, loose leaf register, and individual registration cards, with the advantages and disadvantages of each method discussed. Individual registration cards are noted as the most prevalent current system.
Staff etiquette & manners in hospitality
This document provides etiquette and manners guidelines for interacting with guests. It discusses maintaining a smile and eye contact, keeping a distance of 2 feet while speaking softly, and avoiding unnecessary gestures. It also addresses posture, hand positioning, and not congregating in groups when guests are not present. When walking, guidelines include pacing evenly, giving right of way, and opening doors. Speech should be soft and polite in all areas. Anticipating guest needs, maintaining professionalism, and refraining from offensive habits are also covered.
F&B Budgeting
This document discusses budgeting and budgetary control. It begins by listing the objectives and terms to be defined. It then provides definitions of a budget and the budgetary process. It discusses preparing budgets for items like cash, sales, labor costs, and profit and loss. It also covers budgetary control and assigning responsibility to managers. Types of budgets like capital, operating, master, and departmental budgets are outlined. The document gives examples of sales budget development and importance. It also discusses labor cost budgets and factors to consider in their preparation.
Food and Beverage Cost Control
This document discusses concepts related to food and beverage cost control. It begins by explaining that successful restaurant managers understand the importance of carefully monitoring costs like food, beverage, and labor costs, which typically represent 60-70% of total costs. The document then outlines learning objectives and defines various cost concepts like fixed, variable, and controllable costs. It also discusses sales concepts such as monetary terms like total sales and average check, and non-monetary terms like covers and seat turnover. Finally, the document introduces the cost control process and techniques like establishing standards and procedures.
Viewers also liked (20)
New maturity-model-can-fire-up-restaurant-operations
New maturity-model-can-fire-up-restaurant-operations
Week 11 - 12 Food And Beverage Service Method 3-2552
Week 11 - 12 Food And Beverage Service Method 3-2552
Similar to Cma Food & Bev Qld 2010 Paul Lyons
Hiringdeptinterviewguide
This document provides guidance for conducting job interviews at the University of Florida. It discusses preparing for the interview by developing hiring criteria and questions. During the interview, the introduction should explain the agenda and take notes. Questions should be job-related, nondiscriminatory, and the same for all applicants. At the end, summarize the discussion and next steps before thanking the candidate.
Effective interview skills
This document provides an overview of the interview process, including:
- The bases of selection including job descriptions, specifications, and HR planning.
- Types of recruitment like internal and external recruiting.
- The steps of the selection process such as application, testing, interviews, references.
- Types of interviews including structured, unstructured, behavioral, and situational.
- Tips for successful interviews such as preparing questions, conducting the interview, and evaluating performance.
- Common problems that can occur like unqualified interviewers and biases.
- Key communication and interviewing skills needed like active listening, questioning, and establishing rapport.
DHS Interview Guide 2019.pdf
This document provides guidance for conducting interviews for supervisory and managerial positions. It discusses preparing for interviews, including reviewing job requirements and developing job-related questions. It recommends a five-step interview process: introduction, obtaining information, discussing the position, responding to questions, and concluding the interview. The document lists do's and don'ts for questions, potential interview pitfalls, and provides examples of different types of interview questions for various positions.
Interview & Recruiting Skills.pptx
The powerpoint presentation is on process involved in interviewing and recruitment and also the skills required for a human resources person involved in interview process.
Conducting Effective interview
The document provides guidance on conducting effective interviews. It discusses what an interview is, different types of interviews, tips for planning and controlling interviews, dos and don'ts for interviewers, potential problems in interviews, and sample interview questions. The high-level topics covered include objectives of interviews, interview types and purposes, interviewing basics, tips, potential biases to avoid, and examples of good and poor interview questions.
Interviewing Skills
The document provides guidance on how to conduct effective interviews using the "Platinum Rule" technique. It discusses preparing for an interview by understanding your objectives, knowing the other person's communication style, and modifying your approach accordingly. The anatomy of an interview is broken down into building rapport, gathering information, and concluding the interview. Building rapport at the beginning is critical to make the process comfortable and efficient. Using open-ended questions, active listening, and positively phrasing questions can help gather useful information. The interview should conclude by recapping next steps and gaining commitment.
Interview skills 1
1. The document provides an overview of the interview process, including types of interviews, preparation steps, common questions, and best practices for making a good impression.
2. Key parts of preparation include learning about the position, company, and industry, assessing your strengths and weaknesses, and having required materials organized.
3. During the interview, important behaviors include arriving on time, dressing appropriately, maintaining eye contact, having a firm handshake, and sending positive body language signals.
4. Follow up after the interview is also important, such as sending a thank you note within 24 hours. Overall preparation, practice, and confidence are emphasized for interview success.
Selecting The Best Rev 3 09
The document provides guidance for managers on conducting effective interviews to select the best candidates for jobs. It emphasizes that past behaviors best predict future performance and that interviews should use open-ended, competency-based questions. Managers should prepare well, ask questions to understand skills and experiences, and avoid any biases or illegal inquiries. The goal is to fairly evaluate candidates and choose the person who is the best fit for the role.
Chapter 4 recruitment
The recruitment process begins with human resource planning which is linked to the organization's strategic planning. HR planning involves forecasting future staffing needs based on strategic plans and current resources. The recruitment process then involves job analysis to understand job requirements, developing a sourcing strategy, publishing open positions and screening applications. Selection methods may include application reviews, interviews, tests and reference checks. It is important for interviews to be structured, ask relevant questions and avoid biases to select the best candidates.
Job Interview
This document provides tips for preparing for and conducting a successful job interview. It recommends researching common interview questions, the company, and your own background to feel prepared. During the interview, establishing rapport, controlling the flow, and parting on good terms are important. Details like spelling should also be double checked. Preparing thoroughly and following basic steps can help make interviews go well.
Hiring the best staff for your tourism businessbusiness
The document outlines a 7-step hiring process that includes defining the job requirements, attracting applicants, screening candidates, conducting reference checks, initial phone interviews, psychometric testing, main interviews, and selecting high-performing candidates. Key aspects of the process include using structured interviews with behavioral, situational, and knowledge-based questions, active listening skills, asking all candidates the same questions, and beginning performance management from day one of employment.
Effective interview
The document discusses various types of job interviews, including structured interviews, behavioral interviews, and situational interviews. It also discusses potential biases and errors that can occur during interviews, such as first impressions bias, misunderstanding the job, and candidate order errors. The document provides tips for both interviewers and interviewees, such as asking job-related questions, preparing for the interview, making a good first impression, and following up after the interview.
Week 4B: Interview Skills for New Teachers - 2014
The document provides guidance for job seekers on preparing for and participating in teaching interviews. It discusses what interviewers look for in candidates and what candidates want to know. Success depends on candidates' knowledge of themselves, the position, and interview skills. Candidates should research the school board, prepare questions, and practice interviews. The interview has three stages - opening, information exchange, and closing. Candidates should make a good first impression, provide examples to questions, and follow up with a thank you note. Negative factors that could lead to rejection include poor communication skills and lack of preparation.
Interviewing skills for talent acquisition
The document provides guidance on effective interviewing skills for talent acquisition. It discusses defining the job, assessing candidates, and documenting decisions. Key points include understanding interviewing as an opportunity to project an organization's image, reviewing common mistakes made in interviews, and using a three-step process of defining the job, assessing the candidate, and documenting decisions. It emphasizes appraising a candidate's past performance and actions over time to determine if they are a good fit.
Successful Interviewing Strategies for Nurses
The person who gets the job is not always the most qualified, but the one who interviews the best. And in a tough economy, the interview plays an even greater role in landing the position you want. In this session, learn tips on preparing for an interview so that you present as a confident, interested, skilled professional who is right for the position. Brought to you by ADVANCE for Nurses. Merion Publications Inc. is an approved provider of continuing nursing education by the Pennsylvania State Nurses Association (No. 221-3-O-09), an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.
Interview Success
This document provides tips for interview success, including how to prepare for different types of interviews and what to expect during the interview process. It outlines how to research the company and position, develop responses to common interview questions, and make a positive first impression with appropriate attire, body language and communication skills. Key recommendations include practicing answers to potential questions, having a list of accomplishments and skills ready, following up with a thank you note, and focusing responses on how your qualifications are a strong fit for the role.
Interview Success
This document provides tips for interview success, including how to prepare for different types of interviews, common questions that may be asked, questions to ask the interviewer, tips for phone and in-person interviews, and closing the interview positively. It highlights preparing answers to common questions, researching the company, practicing responses, maintaining a professional appearance and positive body language during interviews.
Interview Success
This document provides tips for interview success, including how to prepare for different types of interviews and what to expect during the interview process. It outlines how to research the company and position, develop responses to common interview questions, and suggestions for a positive impression through body language, attire, and follow up. Key points covered include preparing 3-5 questions for the interviewer, knowing your skills and how they fit the role, and following up with a thank you note after the interview.
Online Assmnt Wrkshp
This document provides tips for answering online job application assessments. It discusses the most common fields of work in Binghamton, NY and how to identify jobs that suit one's personality and abilities. It explains that personality and skills assessments test traits associated with job performance. Different jobs require different types of tests, such as personality tests for customer service roles and skills tests for analytical positions. The document advises being honest, reading questions carefully, thinking like an ideal employee, and using practice tests to improve assessment scores. Numerical and skills-based tests are generally better predictors of future job performance than personality or interpersonal perception tests.
Interview techniques workshop
This document summarizes an interview techniques workshop that provides tips for successful interviews. The workshop covers preparing for interviews, what employers look for, common interview questions, and best practices. Participants learn about researching the organization and job, demonstrating skills through examples, asking questions of the interviewer, and practicing responses using the STAR model to provide evidence-based answers. The workshop emphasizes the importance of preparation, researching thoroughly, and rehearsing responses to help gain confidence and make a strong impression.
Similar to Cma Food & Bev Qld 2010 Paul Lyons (20)
Hiring the best staff for your tourism businessbusiness
Hiring the best staff for your tourism businessbusiness
More from Profitable Hospitality
Profitable Functions Workshop - Opening
Staff are crucial to hospitality success as they directly impact the guest experience. Modern conferences and meetings have evolving needs that require flexibility from event planners and staff. Profitable Functions Workshop aims to provide hospitality professionals strategies and best practices for optimizing operations and ensuring positive experiences.
Cafe Menu Ideas
This document provides ideas for clubs to run a profitable cafe, including suggestions for coffee and drink offerings, cafe food items, and signage and menu design. It focuses on modern cafe concepts to generate revenue through a self-sustaining cafe operation.
Cafe Design Ideas 2015
The document discusses a workshop for clubs about designing a profitable café. The workshop will provide tips on how to start a café and ensure it is financially successful. Attendees will learn strategies for menu planning, marketing, hiring staff, and managing costs to maximize profits from a café.
Local beauty in Sydney
A selection of photos taken on my morning walk (with iPhone) in the local area and travelling. There's so much to share on your Facebook business page or blog - it doesn't all have to be products, events and success. Share the beauty that's all around you... take a photo.
Staff Wanted Signs
Seen in cafe, restaurant and food shop windows - it's a common way of recruiting but I'm not sure these will get the results desired. Plus a few more signs that reveal the life of the business!
Mobile Adelaide 2014
This document discusses the importance of mobile marketing for businesses. Some key points made include:
- Mobile usage is widespread, with many people only accessing the internet via mobile. Mobile messages and notifications are engaged with very quickly.
- Having a mobile-optimized website, easy contact options like click-to-call, and mobile payments can help attract more customers, increase engagement, and boost conversions.
- Social media platforms like Facebook, Instagram and Twitter should be managed across desktop and mobile to maintain presence and engagement.
- Tools like email newsletters, online reviews, and claiming business listings can be optimized for mobile to improve discoverability and outreach.
- Mobile applications and remote access to tools/documents allow businesses to
Restaurant Tip Bowl Signs
Ken collects tip bowl signs that he displays in his home. He has amassed a large collection of signs over the years from restaurants that have closed or remodeled. Ken enjoys sharing photos of his collection online and hearing stories from others about the restaurants and signs.
Using Phone images, photo sharing, Instagram and Pinterest
Photos are the new 'social currency', and there are many ways they can promote events and club activity.
Social Media, Your Business and the Law
The document discusses the legal issues surrounding the use of social media by businesses and employees, providing examples of cases where businesses and employees have faced legal issues for their social media use, such as misleading conduct, defamation, and discrimination. It also recommends that businesses implement social media policies to regulate employee social media use and avoid potential legal liability.
Google and Google+
This document provides an overview and information about optimizing websites for search engines like Google. It discusses how Google's search algorithm works and what factors like titles, headings, and social media signals influence rankings. It also covers the importance of Google+ for businesses and optimizing content for mobile searches, which are growing. Finally, it leaves time for questions and discussion.
Kitchen Design Workshop - Brian Lennox
Presented at the Clubs+ Chefs Management Summit Sept 2013, presented by Brian Lennox of Universal Foodservice Designs.
Spreading the Net to Catch More Seafood Sales
Creative ways to increase seafood sales, boost profits and broaden the popularity of your bistro menu -- the menu doesn't need to be stock on fish & chips or salmon!
Menu Costs & Pricing - How the Experts Work
Compare your methods with an expert chef on the costing for bistro, café and function meals. You'll receive a standard costing template to use and costs will include food, labour and utilites.
Make or Buy? Serving Great Products at an Affordable Price
Hear first-hand how a successful club does more of its food production in- house, including butchery and baking. They use rigorous costing and create a product that customers love…including the meat trays!
How to Cut Costs without Reducing Quality
Success methods you can put to use immediately for power and water use, better purchasing and product specifications, more accurate recipes, labour saving and waste control.
Who are Your Customers and How to Reach Them
Kate Tribe of Tribe Research compares club database information with relevant local Australian Bureau of Statistics information.
Your Event Management Toolbox
This document outlines a 10 step process for event success. It begins with establishing a target market and strategy and planning. It then discusses advertising, initial client contact, client meetings and site inspections. The process continues with event confirmation and development, event sheets meetings, final appointments and testing. It concludes with discussing the event itself and obtaining feedback from both operations and customers. The presentation provides a framework to successfully plan and execute events from start to finish.
More Success with Bridal Fairs
Bridal Fairs is planning a wedding expo to achieve strategic objectives like networking within the industry, offering current brides a one-stop shop, and overcoming the stigma around their facilities. Their advertising and communication plan includes partnering with media outlets and key suppliers, above and below the line advertising, social media promotion, a wedding registration form on their website, and analyzing website traffic. The expo will be held at Sydney's 5 Star Club.
Event Costings Up Close
Rob Morrison, General Manager of the Frankston RSL, discusses plans to build a new function room to drive revenue. Sample functions held in 2012 included conferences, dinners, and weddings. Costs and profits are shown for a wedding with 90 guests, a sports presentation night for 200 guests, a 21st birthday for 80 guests, and a dinner/show package for 265 guests. The wedding and sports night made profits of over $4,000 and $5,700 respectively, while the birthday and show made smaller profits of around $1,300-3,400.
ABC of Sales & Marketing Plans
This document provides guidance on developing a marketing strategy. It suggests researching the best return on investment and target audience. The strategy should include building a database, setting goals, differentiating yourself, and understanding customers' real problems and needs rather than wants. The focus should be on delivering an excellent customer experience rather than just customer service. When communicating the strategy, consider the best way to communicate, what message to send, and how to engage customers through a clear call to action such as affiliate marketing.
More from Profitable Hospitality (20)
Using Phone images, photo sharing, Instagram and Pinterest
Using Phone images, photo sharing, Instagram and Pinterest
Make or Buy? Serving Great Products at an Affordable Price
Make or Buy? Serving Great Products at an Affordable Price
Recently uploaded
CACJapan - GROUP Presentation 1- Wk 4.pdf
Macroeconomics- Movie Location
This will be used as part of your Personal Professional Portfolio once graded.
Objective:
Prepare a presentation or a paper using research, basic comparative analysis, data organization and application of economic information. You will make an informed assessment of an economic climate outside of the United States to accomplish an entertainment industry objective.
DRUGS AND ITS classification slide share
Any substance (other than food) that is used to prevent, diagnose, treat, or relieve symptoms of a
disease or abnormal condition
The History of Stoke Newington Street Names
Presented at the Stoke Newington Literary Festival on 9th June 2024
www.StokeNewingtonHistory.com
Executive Directors Chat Leveraging AI for Diversity, Equity, and Inclusion
Let’s explore the intersection of technology and equity in the final session of our DEI series. Discover how AI tools, like ChatGPT, can be used to support and enhance your nonprofit's DEI initiatives. Participants will gain insights into practical AI applications and get tips for leveraging technology to advance their DEI goals.
ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...
Denis is a dynamic and results-driven Chief Information Officer (CIO) with a distinguished career spanning information systems analysis and technical project management. With a proven track record of spearheading the design and delivery of cutting-edge Information Management solutions, he has consistently elevated business operations, streamlined reporting functions, and maximized process efficiency.
Certified as an ISO/IEC 27001: Information Security Management Systems (ISMS) Lead Implementer, Data Protection Officer, and Cyber Risks Analyst, Denis brings a heightened focus on data security, privacy, and cyber resilience to every endeavor.
His expertise extends across a diverse spectrum of reporting, database, and web development applications, underpinned by an exceptional grasp of data storage and virtualization technologies. His proficiency in application testing, database administration, and data cleansing ensures seamless execution of complex projects.
What sets Denis apart is his comprehensive understanding of Business and Systems Analysis technologies, honed through involvement in all phases of the Software Development Lifecycle (SDLC). From meticulous requirements gathering to precise analysis, innovative design, rigorous development, thorough testing, and successful implementation, he has consistently delivered exceptional results.
Throughout his career, he has taken on multifaceted roles, from leading technical project management teams to owning solutions that drive operational excellence. His conscientious and proactive approach is unwavering, whether he is working independently or collaboratively within a team. His ability to connect with colleagues on a personal level underscores his commitment to fostering a harmonious and productive workplace environment.
Date: May 29, 2024
Tags: Information Security, ISO/IEC 27001, ISO/IEC 42001, Artificial Intelligence, GDPR
-------------------------------------------------------------------------------
Find out more about ISO training and certification services
Training: ISO/IEC 27001 Information Security Management System - EN | PECB
ISO/IEC 42001 Artificial Intelligence Management System - EN | PECB
General Data Protection Regulation (GDPR) - Training Courses - EN | PECB
Webinars: https://pecb.com/webinars
Article: https://pecb.com/article
-------------------------------------------------------------------------------
For more information about PECB:
Website: https://pecb.com/
LinkedIn: https://www.linkedin.com/company/pecb/
Facebook: https://www.facebook.com/PECBInternational/
Slideshare: http://www.slideshare.net/PECBCERTIFICATION
Your Skill Boost Masterclass: Strategies for Effective Upskilling
Your Skill Boost Masterclass: Strategies for Effective UpskillingExcellence Foundation for South Sudan
Strategies for Effective Upskilling is a presentation by Chinwendu Peace in a Your Skill Boost Masterclass organisation by the Excellence Foundation for South Sudan on 08th and 09th June 2024 from 1 PM to 3 PM on each day.RPMS TEMPLATE FOR SCHOOL YEAR 2023-2024 FOR TEACHER 1 TO TEACHER 3
RPMS Template 2023-2024 by: Irene S. Rueco
How to Fix the Import Error in the Odoo 17
An import error occurs when a program fails to import a module or library, disrupting its execution. In languages like Python, this issue arises when the specified module cannot be found or accessed, hindering the program's functionality. Resolving import errors is crucial for maintaining smooth software operation and uninterrupted development processes.
Top five deadliest dog breeds in America
Thinking of getting a dog? Be aware that breeds like Pit Bulls, Rottweilers, and German Shepherds can be loyal and dangerous. Proper training and socialization are crucial to preventing aggressive behaviors. Ensure safety by understanding their needs and always supervising interactions. Stay safe, and enjoy your furry friends!
A Survey of Techniques for Maximizing LLM Performance.pptx
A Survey of Techniques for Maximizing LLM Performance
clinical examination of hip joint (1).pdf
described clinical examination all orthopeadic conditions .
How to Build a Module in Odoo 17 Using the Scaffold Method
Odoo provides an option for creating a module by using a single line command. By using this command the user can make a whole structure of a module. It is very easy for a beginner to make a module. There is no need to make each file manually. This slide will show how to create a module using the scaffold method.
Recently uploaded (20)
Executive Directors Chat Leveraging AI for Diversity, Equity, and Inclusion
Executive Directors Chat Leveraging AI for Diversity, Equity, and Inclusion
ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...
ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...
Your Skill Boost Masterclass: Strategies for Effective Upskilling
Your Skill Boost Masterclass: Strategies for Effective Upskilling
RPMS TEMPLATE FOR SCHOOL YEAR 2023-2024 FOR TEACHER 1 TO TEACHER 3
RPMS TEMPLATE FOR SCHOOL YEAR 2023-2024 FOR TEACHER 1 TO TEACHER 3
Digital Artefact 1 - Tiny Home Environmental Design
Digital Artefact 1 - Tiny Home Environmental Design
Liberal Approach to the Study of Indian Politics.pdf
Liberal Approach to the Study of Indian Politics.pdf
A Survey of Techniques for Maximizing LLM Performance.pptx
A Survey of Techniques for Maximizing LLM Performance.pptx
How to Build a Module in Odoo 17 Using the Scaffold Method
How to Build a Module in Odoo 17 Using the Scaffold Method
Film vocab for eal 3 students: Australia the movie
Film vocab for eal 3 students: Australia the movie
Pride Month Slides 2024 David Douglas School District
Pride Month Slides 2024 David Douglas School District
Cma Food & Bev Qld 2010 Paul Lyons
- 1. Service Wake Up Call! How to create a Food & Beverage Team that rocks! Food & Beverage Alive in Queensland 2010 Paul Lyons - Effective Training 2010
- 3. 03/24/10 Competency Knowledge Skills Behaviours
- 8. 03/24/10 Job replica / Work simulations Interviewing is not the only way In tray exercise Analysis exercise Psychometric testing Cognitive ability tests Assessment Centres Other tools in Recruitment & Selection
- 13. 03/24/10 “ I am highly motivated and really care about the standard of my work. I always ensure that the customer comes first. I am very customer focused.”
- 14. 03/24/10 “ I remember one customer incident where the customer was given the wrong tickets to a show. He was most distressed as he was celebrating a wedding anniversary.” Situation
- 15. 03/24/10 “ I waited until he had finished speaking, then calmed him down and told him that I would do everything to ensure that he got the right tickets for the show. I provided he and his wife with complimentary drinks while I sorted out the confusion . I was also just finishing my shift so I decided to take him personally to the show and asked the staff to look after him.” Behaviour Behaviour
- 16. 03/24/10 “ He was so grateful I took the time to help him. I received positive feedback from the customer and an award for my service” Outcome
- 17. 03/24/10 Are broad and basically unstructured They indicate a topic and allow the interviewee considerable freedom to structure the answer as they see fit Generally begin with How, What, Where, When & Why Open Questions
- 18. 03/24/10 Closed Questions Are direct Ask for factual data rather than opinion Generally begin with Do you, Did you, Have you Closed Questions
- 19. 03/24/10 Probing Questions Are follow up questions to stimulate discussion to obtain further information Are mainly open-ended questions Examples of probing questions are: How did you do that What process did you take What was the outcome Probing Questions
- 20. 03/24/10 Good Questions Start with: Tell us about a time when….? Have you ever experienced...? What was it like? Everybody faces (eg) time pressures, describe an event that challenged your time management. What did you do? Can you describe to me….? Can you recall and explain…? Are you able to….? The reason I’m asking is…. How did you….? Its relevant because…. Opening Phrases
- 21. 03/24/10 Appropriate Questions Only focus on legal, job-related issues Help the applicant understand the reasoning behind any questions that might be sensitive. Only focus on the “inherent requirements of the position”. What types of questions?
- 22. 03/24/10 EEO- How is it relevant? Equal Employment Opportunity (EEO) means that all employment and promotion decisions are made on the basis of merit. Deciding on the basis of merit means assessing people’s skills and abilities, and not discriminating against anyone because of a personal characteristic which is irrelevant to the job. EEO
- 23. 03/24/10 EEO ensures that: That everyone is treated equitably and fairly regardless of their: Gender Age Disability Race (colour, nationality, religion) Sexual preference Marital status Transgender Pregnancy Carers responsibilities HIV/AIDS Political belief / activity Physical features Why EEO?
- 35. 03/24/10 Thank You and Good Luck!!