F&B Service

1. Chapter 10
Food and Beverage
Service
Food and Beverage Operations
Wednesday, May 20, 2009 1

2. Chapter Outline
 Four types of table service
 Two other food services
 Preopening concerns and activities
 A sample service sequence
Wednesday, May 20, 2009 2
What factors do you decide when you have a choice in dining out?
The Front of the House compared to Back of the House.
Most people gravitate to either: Guest Service or Food Preparation (Serving OR Cooking) What category do you fit into to?
Most students here at SHNU will probably choose Service...I teach in Maui mostly Cooking!
Decisions: Casual, Celebration, Adventurous?

3. Chapter Outline (cont.)
 Computers used in the service process
 Revenue control procedures for food &
beverage servers
 Suggestive selling and beverage selling
Wednesday, May 20, 2009 3
Software and Hardware are necessary, In my day(!) Servers used to write guest checks and calculators.

4. Types of Service
 Table  Other Types
1. Plate (American) Quick (fast food)
2. Family-style Deli
(English)
3. Cart (French) Counter
4. Platter (Russian) Tray
 Buffet Take-out
 Cafeteria Room
Wednesday, May 20, 2009 4

5. Preopening Concerns &
Activities
 Inspecting facilities
 Following reservation procedures
 Assigning food server stations
 Performing sidework
 Holding food server meetings
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6. Factors Affecting
Table Assignment
 Number of seats
 Type of service style used
 Expected guest turnover
 Experience of the server
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7. Wednesday, May 20, 2009 7

8. Factors Affecting
Table Assignment (cont.)
 Whether any servers are being trained
during the shift
 Distance to the kitchen and bar
 Variety of menu items
 Number of food servers scheduled for
a specific meal period
Wednesday, May 20, 2009 8

9. Providing Guest Service
 Best available table
 Service sequence
 Special situations
Wednesday, May 20, 2009 9

10. Serving Alcohol Beverages
 Take beverage orders
− Sample job breakdown
− Follow guest's exact order
 Guidelines for serving wine
− Bring the unopened bottle to the table
resting on a white napkin or towel
− a video demo
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11. 11
Wednesday, May 20, 2009 11
Opening and Pouring Wine

12. Serving Alcohol Beverages
 Serving alcohol with care
 Warning signs of intoxication
 BAC: blood alcohol concentration
 Traffic light rating system
Wednesday, May 20, 2009 12

13. Liquor Liability and the Law
 The bar is liable if:
They serve a minor
They serve a person who
is intoxicated
 Dram shop law:
Made owners and
operators of drinking
establishments liable for
injuries caused by
intoxicated customers
Wednesday, May 20, 2009 13
In Maui County there are strict laws governing selling and serving
alcohol

14. Liquor Liability and the Law
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Servers are responsible for overserving
customers

15. Wednesday, May 20, 2009 15
Legal Blood alcohol levels
Legally intoxicated at 0.08

16. Computers and the
Service Process
 Hardware
− Order entry devices
 Keyboards, touch-screen terminals,
magnetic strip readers, wireless
hand-held terminals
− Display units
Wednesday, May 20, 2009 16

17. Computers and the
Service Process
− Output devices
 Guest check printers, work station
printers, receipt printers
 Software
− Menu item file, open check file, labor
master file, ECR/POS reports
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18. 18
Wednesday, May 20, 2009 18
Sample Touch Screen Point of Sale computer system

19. Server Revenue Control
Precheck register
Income collection system
Cash bank system
Guest check system
Shopper Services for bartender
control
Wednesday, May 20, 2009 19

20. Suggestive Selling
Techniques used to encourage
guests to buy certain menu items
with the objectives of increasing
sales of the most profitable items
and increasing the check average
Works in all service operations:
table, buffet, cafeteria
Wednesday, May 20, 2009 20
These are techniques for the seasoned
server

21. Service Review
 Four types of table service
 Two other food services
 Preopening concerns and activities
 A sample service sequence
 Computers used in the service process
 Revenue control procedures for food &
beverage servers
 Suggestive selling and beverage selling
21
Wednesday, May 20, 2009 21