The brochure describing the ecosystem and the tools created for the CITADEL project purposes. The brochure has been presented to general public during the workshop in Bari on 12th April 2019
The future of digital government services in the era of smart citiesSaeed Al Dhaheri
This presentation was made for the 21st GCC smart government and smart cities conference that was held in Dubai from 16-19 May 2015. It covers the new trends in digital government service delivery and impact on CIO's. the move towards digital government in the GCC was also highlighted.
This presentation was made for the UAE CIOs round table discussion event in Dubai and sponsored by CNME, HUAWEI and Smartworld. It presents overview of digital government and drivers and trends that are shaping the future government services and implications to the public service managers and CIOs.
This document outlines the organization chart, roles, and members of the Asia PKI Consortium (APKIC) in 2018. It lists the chairperson, vice chairpersons, secretariat office, and working groups. It also provides the principal member organizations from various economies that participate in APKIC, including Bangladesh, Hong Kong, India, Iran, Korea, Macao, Chinese Taipei, and Thailand. The overall purpose of APKIC is to promote the adoption of public key infrastructure and interoperability among countries in the Asia/Oceania regions.
Etna hitech lipari 2014 - achieving open government transparency, participa...Etna Hitech
Achieving Open Government Transparency, Participation and Collaboration through Business Process Management
In order to operate efficiently and participatively, ICT platforms for smart cities must support Open Government Data publishing. We are surrounded by data and information which often is only accessible to the administrations and institutions that collected and stored them, although they belong to everybody.
A key step in the path to enable Open Government Data publishing is the proper reengineering of processes where Government Data is created, modified and shared among administrations and institutions. Government Data should not just be shared across multiple systems: it should also be possible for everybody to process and analyze it. The availability of such Government Data access services, in addition to increasing Government transparency by increasing accountability to citizens, it helps businesses and civil society innovate and grow, (e.g. by building new applications based on Open Government Data), and engages citizens in improving public services.
In the first part of this session we will show how Open Government Transparency, Participation and Collaboration can be achieved through Business Process Management, and we will present the Smart Urbs e-Government Platform, built as part of PRISMA project (funded by the Italian Ministry of Education and Research through the “PON Smart Cities and Social Innovation” call) and currently being tested in the city of Catania for services related to mobility, social services and public spaces issues reporting.
In the second part of this session, we will give a practical demonstration of the Smart Urbs e-Government Platform through a business game where the course participants will have the opportunity to try the different tools of the Smart Urbs e-Government Platform.
The document discusses the Smart City Index, which measures the level of smart innovation in Italian cities. It presents an overview of the index, including its graphical representation as a diamond. The index analyzes cities across various thematic areas and indicators to evaluate their progress on issues like broadband, healthcare, education, culture and more. New thematic areas and over 400 indicators have been added for the 2014 analysis. The summary highlights that metropolitan cities in northern and central Italy typically rank highest, while smaller cities and those in southern Italy generally show slower innovation and rank lower. Average sized cities are advancing more, but gaps remain compared to larger metropolitan areas.
Smart Governance: Adopting global best practices to advocate changes in India...IET India
Key objective of this paper is to throw light on some of the key challenges faced by selected few global smart cities that led to changes in the ICT infrastructure policy framework in these city government(s) and best practices that can be adopted in Indian environment to trigger successful implementation of smart cities for all stakeholders.
PwC CEE Transport & Logistics Trend Book 2019PwC Polska
Software-driven process changes are one of the five major forces transforming the transport and logistics industry over the coming years. These changes involve the implementation and use of new digital technologies like artificial intelligence, blockchain, and predictive analytics to optimize core operational processes. While such software-driven solutions are expected to grow and generate significant benefits, their adoption is still in the early stages within the industry. Key opportunities include cost reductions through automation of routine tasks, improved asset maintenance through predictive technologies, and enhanced process control.
Find out how digital security and surveillance solutions could help cities with reducing urban road accident fatalities, crime prevention and resolution, effective incident monitoring, predictive analytics, and emergency response management.
The future of digital government services in the era of smart citiesSaeed Al Dhaheri
This presentation was made for the 21st GCC smart government and smart cities conference that was held in Dubai from 16-19 May 2015. It covers the new trends in digital government service delivery and impact on CIO's. the move towards digital government in the GCC was also highlighted.
This presentation was made for the UAE CIOs round table discussion event in Dubai and sponsored by CNME, HUAWEI and Smartworld. It presents overview of digital government and drivers and trends that are shaping the future government services and implications to the public service managers and CIOs.
This document outlines the organization chart, roles, and members of the Asia PKI Consortium (APKIC) in 2018. It lists the chairperson, vice chairpersons, secretariat office, and working groups. It also provides the principal member organizations from various economies that participate in APKIC, including Bangladesh, Hong Kong, India, Iran, Korea, Macao, Chinese Taipei, and Thailand. The overall purpose of APKIC is to promote the adoption of public key infrastructure and interoperability among countries in the Asia/Oceania regions.
Etna hitech lipari 2014 - achieving open government transparency, participa...Etna Hitech
Achieving Open Government Transparency, Participation and Collaboration through Business Process Management
In order to operate efficiently and participatively, ICT platforms for smart cities must support Open Government Data publishing. We are surrounded by data and information which often is only accessible to the administrations and institutions that collected and stored them, although they belong to everybody.
A key step in the path to enable Open Government Data publishing is the proper reengineering of processes where Government Data is created, modified and shared among administrations and institutions. Government Data should not just be shared across multiple systems: it should also be possible for everybody to process and analyze it. The availability of such Government Data access services, in addition to increasing Government transparency by increasing accountability to citizens, it helps businesses and civil society innovate and grow, (e.g. by building new applications based on Open Government Data), and engages citizens in improving public services.
In the first part of this session we will show how Open Government Transparency, Participation and Collaboration can be achieved through Business Process Management, and we will present the Smart Urbs e-Government Platform, built as part of PRISMA project (funded by the Italian Ministry of Education and Research through the “PON Smart Cities and Social Innovation” call) and currently being tested in the city of Catania for services related to mobility, social services and public spaces issues reporting.
In the second part of this session, we will give a practical demonstration of the Smart Urbs e-Government Platform through a business game where the course participants will have the opportunity to try the different tools of the Smart Urbs e-Government Platform.
The document discusses the Smart City Index, which measures the level of smart innovation in Italian cities. It presents an overview of the index, including its graphical representation as a diamond. The index analyzes cities across various thematic areas and indicators to evaluate their progress on issues like broadband, healthcare, education, culture and more. New thematic areas and over 400 indicators have been added for the 2014 analysis. The summary highlights that metropolitan cities in northern and central Italy typically rank highest, while smaller cities and those in southern Italy generally show slower innovation and rank lower. Average sized cities are advancing more, but gaps remain compared to larger metropolitan areas.
Smart Governance: Adopting global best practices to advocate changes in India...IET India
Key objective of this paper is to throw light on some of the key challenges faced by selected few global smart cities that led to changes in the ICT infrastructure policy framework in these city government(s) and best practices that can be adopted in Indian environment to trigger successful implementation of smart cities for all stakeholders.
PwC CEE Transport & Logistics Trend Book 2019PwC Polska
Software-driven process changes are one of the five major forces transforming the transport and logistics industry over the coming years. These changes involve the implementation and use of new digital technologies like artificial intelligence, blockchain, and predictive analytics to optimize core operational processes. While such software-driven solutions are expected to grow and generate significant benefits, their adoption is still in the early stages within the industry. Key opportunities include cost reductions through automation of routine tasks, improved asset maintenance through predictive technologies, and enhanced process control.
Find out how digital security and surveillance solutions could help cities with reducing urban road accident fatalities, crime prevention and resolution, effective incident monitoring, predictive analytics, and emergency response management.
Managing Complexities of Smart Cities TOGAF wayUday K Bhatt
This document discusses managing the complexities of smart cities using TOGAF. It outlines the key characteristics, responsibilities, enablers, and principles of smart cities. These include areas like smart economy, environment, mobility, and living. It describes the many data producers and consumers involved and the scope of smart cities. The document also discusses organizing bodies for smart cities and presents examples of reference architectures. It covers compliance standards, components from example architectures, and references further reading.
Smart Cities and ICT - An assessment framework for Smart City ICT architectureHakan Demirel
There are many definitions of a <Smart City>, and almost all identify ICT as the key enabler. But, what are the characteristics of a smart city, and what is the role of ICT in enabling those characteristics? Moreover, how ICT maturity can be assessed in a smart city context?
The slides give a brief on smart city concepts, elaborate on the role of ICT in smart city enablement and also introduce an EA framework to assess ICT maturity of smart cities.
Exploration of a conceptual framework that might be adopted by any municipality or community and enables them to deploy the physical and logical infrastructure required to support all SMART functional technology going forward.
This document discusses opportunities for governments to utilize cognitive business robotics and AI technologies. It suggests that governments build a strategic framework focused on data and improving citizen services. Automating administrative processes using AI and robotics could save governments significant time and money based on estimates from the US. The document proposes that governments work with AI solution providers to configure "country wide coworkers" to automate processes while keeping data and safety controls within their own country.
TechPlace Capacity Building Needs Assessment - summaryAlisa Aliti Vlasic
This document summarizes the findings of a capacity building needs assessment conducted with URBACT cities regarding urban digital transitions. The assessment identified several key needs: a lack of knowledge and experience with digital solutions in many cities; a need to benchmark progress against peer cities; and a need to better understand the ingredients for successful digital transitions. Cities expressed needs for support in areas such as understanding the potential of technology, accessing resources, changing mindsets, education for staff, and learning from other cities. The document recommends a framework for URBACT to provide capacity building in four areas: leadership, demystifying technology, knowledge exchange, and peer learning exchanges. It suggests a focus on non-technical city teams and all policy areas.
The Sovereign Digital Platform - A Strategic Option for Societal DevelopmentFrancis D'Silva
Altinn is a digital platform in Norway that began in 2003 as a portal for mandatory business reporting. It has since expanded to support collaboration across government agencies and the private sector. Key events in Altinn's development include the addition of automated tax returns, open APIs, and programs to stimulate innovation. Altinn now handles millions of daily requests, supports collaboration across 40+ agencies, and is used by 70% of Norwegians. The experience of Altinn provides insights into creating a "Sovereign Digital Platform" that improves services, encourages participation, and stimulates innovation.
The document describes a prototype called DsNA, which stands for Database for Strategic Network Analysis. DsNA aims to provide an online database for key performance indicator monitoring, benchmarking, and statistical analysis of networks and firms. It seeks to address the lack of tools to quantitatively evaluate the effects of business alliances. The system would allow firms and networks to monitor important metrics, compare performance to similar organizations, and analyze trends over time. Initial testing of the DsNA prototype showed it could integrate data from hundreds of firms and networks within an acceptable time frame and support tens of concurrent users without performance issues.
Smart City Strategy Platform innovation, data-driven applications and partici...Robin Effing
Presentation at the 2nd International Workshop SISC-DISES in Nice (france). Cities increasingly face challenges regarding participation and collaboration in order to become a “smart city”. The world’s best cities to live in are not the ones with the most advanced technological layers but cities that create an atmosphere where citizens, companies and government together build a vital and sustainable innovation platform. A platform strategy enables cities to engage the most important stakeholders. As a result, quadruple helix innovation contributes to a smarter city. Furthermore, we believe that an open technological infrastructure such as FIWARE is a key enabler for sharing big data from IoT services. In this presentation we present smart city cases from Enschede, Hamburg and Berlin. Furthermore, we show results from our own research projects comprising urban platforms, data visualizations and real-time city dashboards.
Presentation deck from the Socitm Supplier Briefing that took place on the 9th June.
Socitm's New Agenda
Data the Key to Digital
Sponsor Address: A Digital Transformation Approach
Why isn't Digital Catching Fire… and what can suppliers do
Current Priorities for Local Government
The Supplier Partnership Program
Portugal telocom technology and innovationCMR WORLD TECH
Portugal Telecom is transitioning from a telecom operator to an ICT and cloud player in Portugal. They have successfully transformed their business over the past decades from voice to data, IT, and now cloud services. Their ICT portfolio includes core connectivity services, IT services, cloud computing, security, video, M2M solutions, unified communications, outsourcing, BPO, and customized vertical solutions. Portugal Telecom partners with best of breed technology companies to offer a unique hybrid cloud solution to customers while ensuring high service quality, security, and local support. They aim to capture new growth opportunities in cloud computing and managed services.
Identiverse 2019 - Mark Perry - Open Banking Around The WorldMark Perry
A summary of Open Banking status around the world, with emphasis on Digital Identity Security standards used and some of the issues uncovered while the author has been involved int he Australian Open Banking (CDR) process.
This document discusses the concept of smart cities and reviews smart city development. It begins by defining smart cities and their relationship to concepts like digital cities and sustainable cities. It then discusses key components of smart cities like internet of things technologies, sensor networks, and cloud computing. The document outlines a generic smart city architecture and identifies six main dimensions that characterize smart cities: smart economy, people, governance, mobility, environment, and living. It also discusses challenges in applying smart city strategies to existing cities and how data now plays a central role in urban governance and economic development in smart cities.
From eGovernment to Smart Government, United Arab EmiratesUNDP India
Dubai has transformed its government through e-government and smart government initiatives. It launched an e-government program in 2000 to digitize government services. In 2009 it established the Dubai Smart Government Department to lead the next phase, adopting a hybrid centralization/decentralization model. This involved implementing over 50 shared electronic services across 40 government entities. The initiatives have improved customer satisfaction, increased operational efficiencies through cost savings and automated processes, and achieved economies of scale. Dubai now aims to become a fully connected smart government and smart city through continued digitization of services and use of smart technologies.
Horizon2020 Project “CITADEL” and the relevance for eGovernment Action Plan 2...Redazione InnovaPuglia
The CITADEL project aims to understand and transform European public administrations through an open platform. The 3-year, €3.6 million project involves 11 partners across 4 countries. The project seeks to (1) analyze information to improve public agency effectiveness; (2) incentivize co-creation of digital services; and (3) increase citizen participation and experience with services. The CITADEL platform includes tools for service discovery, user assessment, key performance indicator generation, co-creation support, and digital maturity assessment to transform agencies based on citizen feedback. The project is validating its approach with use cases in cities and regions across Europe.
Digital Business Innovation: Roadmaps and Attitudes - by G.Viscusi - DiFenSE ...FutureEnterprise
Presentation on Digital Business Innovation: Roadmaps and Attitudes by Gianluigi Viscusi on DiFenSE 2015, CAISE 2015 – Stockholm, Sweden, 8-12 June 2015
The Ministry of Urban Development has approved the Smart National Common Mobility Card project to facilitate travel across metros and other transport systems as well as retail purchases. The project identifies 305 cities and towns across 9 states for housing construction under the Housing for All program. Dharamshala was selected over Shimla to be the first smart city in Himachal Pradesh due to stronger implementation of prior projects. 20 cities will be selected in the first round of funding for the Smart Cities program.
Presented by Jane King, Deputy Commissioner, Customer Service & Solutions, Australian Taxation Office, at the Serve You Right Conference, Melbourne, September 15-16, 2011. Customers increasingly prefer to deal with government via self-help services provided online and/or over the telephone.
This document discusses the relationship between traditional financial services (finserv) and financial technology (fintech) companies. It argues that finserv companies must adopt technology-driven business models to remain competitive. While fintech startups currently have advantages in areas like user experience and costs, collaborations between fintech and finserv will allow each to leverage the other's strengths for mutual benefit. The document outlines opportunities for systems integrators and service providers like NTT DATA Italia to partner with fintechs and finservs on proof of concepts, use cases, and innovation projects in emerging areas like blockchain and open banking APIs.
This document outlines a proposal for an event management platform called Coteria. It was created by students at the National University of Computer & Emerging Sciences in Islamabad. Coteria aims to streamline the event planning process and address inefficiencies by providing a single online platform for organizers to source facilities, catering, decorations, and other services. The platform has the potential to benefit both event organizers and service vendors. It also aligns with certain UN Sustainable Development Goals related to economic growth, innovation, and infrastructure. The proposal covers objectives, scope, limitations, significance, literature review, methodology, and references.
ICTS ENABLE THE UNDERSTANDING AND TRANSFORMATION OF THE EUROPEAN PUBLIC ADMIN...Citadelh2020
The CITADEL project aims to empower citizens to transform European public administrations through three main approaches: understanding citizen needs to provide recommendations, co-creating digital public services, and using ICT enablers. The project will develop tools and services to analyze citizen data and feedback, facilitate co-creation, and implement recommendations. This is expected to result in more effective, efficient, and personalized digital public services while increasing citizen participation. The CITADEL ecosystem will be validated in three use cases across different levels of public administration.
Managing Complexities of Smart Cities TOGAF wayUday K Bhatt
This document discusses managing the complexities of smart cities using TOGAF. It outlines the key characteristics, responsibilities, enablers, and principles of smart cities. These include areas like smart economy, environment, mobility, and living. It describes the many data producers and consumers involved and the scope of smart cities. The document also discusses organizing bodies for smart cities and presents examples of reference architectures. It covers compliance standards, components from example architectures, and references further reading.
Smart Cities and ICT - An assessment framework for Smart City ICT architectureHakan Demirel
There are many definitions of a <Smart City>, and almost all identify ICT as the key enabler. But, what are the characteristics of a smart city, and what is the role of ICT in enabling those characteristics? Moreover, how ICT maturity can be assessed in a smart city context?
The slides give a brief on smart city concepts, elaborate on the role of ICT in smart city enablement and also introduce an EA framework to assess ICT maturity of smart cities.
Exploration of a conceptual framework that might be adopted by any municipality or community and enables them to deploy the physical and logical infrastructure required to support all SMART functional technology going forward.
This document discusses opportunities for governments to utilize cognitive business robotics and AI technologies. It suggests that governments build a strategic framework focused on data and improving citizen services. Automating administrative processes using AI and robotics could save governments significant time and money based on estimates from the US. The document proposes that governments work with AI solution providers to configure "country wide coworkers" to automate processes while keeping data and safety controls within their own country.
TechPlace Capacity Building Needs Assessment - summaryAlisa Aliti Vlasic
This document summarizes the findings of a capacity building needs assessment conducted with URBACT cities regarding urban digital transitions. The assessment identified several key needs: a lack of knowledge and experience with digital solutions in many cities; a need to benchmark progress against peer cities; and a need to better understand the ingredients for successful digital transitions. Cities expressed needs for support in areas such as understanding the potential of technology, accessing resources, changing mindsets, education for staff, and learning from other cities. The document recommends a framework for URBACT to provide capacity building in four areas: leadership, demystifying technology, knowledge exchange, and peer learning exchanges. It suggests a focus on non-technical city teams and all policy areas.
The Sovereign Digital Platform - A Strategic Option for Societal DevelopmentFrancis D'Silva
Altinn is a digital platform in Norway that began in 2003 as a portal for mandatory business reporting. It has since expanded to support collaboration across government agencies and the private sector. Key events in Altinn's development include the addition of automated tax returns, open APIs, and programs to stimulate innovation. Altinn now handles millions of daily requests, supports collaboration across 40+ agencies, and is used by 70% of Norwegians. The experience of Altinn provides insights into creating a "Sovereign Digital Platform" that improves services, encourages participation, and stimulates innovation.
The document describes a prototype called DsNA, which stands for Database for Strategic Network Analysis. DsNA aims to provide an online database for key performance indicator monitoring, benchmarking, and statistical analysis of networks and firms. It seeks to address the lack of tools to quantitatively evaluate the effects of business alliances. The system would allow firms and networks to monitor important metrics, compare performance to similar organizations, and analyze trends over time. Initial testing of the DsNA prototype showed it could integrate data from hundreds of firms and networks within an acceptable time frame and support tens of concurrent users without performance issues.
Smart City Strategy Platform innovation, data-driven applications and partici...Robin Effing
Presentation at the 2nd International Workshop SISC-DISES in Nice (france). Cities increasingly face challenges regarding participation and collaboration in order to become a “smart city”. The world’s best cities to live in are not the ones with the most advanced technological layers but cities that create an atmosphere where citizens, companies and government together build a vital and sustainable innovation platform. A platform strategy enables cities to engage the most important stakeholders. As a result, quadruple helix innovation contributes to a smarter city. Furthermore, we believe that an open technological infrastructure such as FIWARE is a key enabler for sharing big data from IoT services. In this presentation we present smart city cases from Enschede, Hamburg and Berlin. Furthermore, we show results from our own research projects comprising urban platforms, data visualizations and real-time city dashboards.
Presentation deck from the Socitm Supplier Briefing that took place on the 9th June.
Socitm's New Agenda
Data the Key to Digital
Sponsor Address: A Digital Transformation Approach
Why isn't Digital Catching Fire… and what can suppliers do
Current Priorities for Local Government
The Supplier Partnership Program
Portugal telocom technology and innovationCMR WORLD TECH
Portugal Telecom is transitioning from a telecom operator to an ICT and cloud player in Portugal. They have successfully transformed their business over the past decades from voice to data, IT, and now cloud services. Their ICT portfolio includes core connectivity services, IT services, cloud computing, security, video, M2M solutions, unified communications, outsourcing, BPO, and customized vertical solutions. Portugal Telecom partners with best of breed technology companies to offer a unique hybrid cloud solution to customers while ensuring high service quality, security, and local support. They aim to capture new growth opportunities in cloud computing and managed services.
Identiverse 2019 - Mark Perry - Open Banking Around The WorldMark Perry
A summary of Open Banking status around the world, with emphasis on Digital Identity Security standards used and some of the issues uncovered while the author has been involved int he Australian Open Banking (CDR) process.
This document discusses the concept of smart cities and reviews smart city development. It begins by defining smart cities and their relationship to concepts like digital cities and sustainable cities. It then discusses key components of smart cities like internet of things technologies, sensor networks, and cloud computing. The document outlines a generic smart city architecture and identifies six main dimensions that characterize smart cities: smart economy, people, governance, mobility, environment, and living. It also discusses challenges in applying smart city strategies to existing cities and how data now plays a central role in urban governance and economic development in smart cities.
From eGovernment to Smart Government, United Arab EmiratesUNDP India
Dubai has transformed its government through e-government and smart government initiatives. It launched an e-government program in 2000 to digitize government services. In 2009 it established the Dubai Smart Government Department to lead the next phase, adopting a hybrid centralization/decentralization model. This involved implementing over 50 shared electronic services across 40 government entities. The initiatives have improved customer satisfaction, increased operational efficiencies through cost savings and automated processes, and achieved economies of scale. Dubai now aims to become a fully connected smart government and smart city through continued digitization of services and use of smart technologies.
Horizon2020 Project “CITADEL” and the relevance for eGovernment Action Plan 2...Redazione InnovaPuglia
The CITADEL project aims to understand and transform European public administrations through an open platform. The 3-year, €3.6 million project involves 11 partners across 4 countries. The project seeks to (1) analyze information to improve public agency effectiveness; (2) incentivize co-creation of digital services; and (3) increase citizen participation and experience with services. The CITADEL platform includes tools for service discovery, user assessment, key performance indicator generation, co-creation support, and digital maturity assessment to transform agencies based on citizen feedback. The project is validating its approach with use cases in cities and regions across Europe.
Digital Business Innovation: Roadmaps and Attitudes - by G.Viscusi - DiFenSE ...FutureEnterprise
Presentation on Digital Business Innovation: Roadmaps and Attitudes by Gianluigi Viscusi on DiFenSE 2015, CAISE 2015 – Stockholm, Sweden, 8-12 June 2015
The Ministry of Urban Development has approved the Smart National Common Mobility Card project to facilitate travel across metros and other transport systems as well as retail purchases. The project identifies 305 cities and towns across 9 states for housing construction under the Housing for All program. Dharamshala was selected over Shimla to be the first smart city in Himachal Pradesh due to stronger implementation of prior projects. 20 cities will be selected in the first round of funding for the Smart Cities program.
Presented by Jane King, Deputy Commissioner, Customer Service & Solutions, Australian Taxation Office, at the Serve You Right Conference, Melbourne, September 15-16, 2011. Customers increasingly prefer to deal with government via self-help services provided online and/or over the telephone.
This document discusses the relationship between traditional financial services (finserv) and financial technology (fintech) companies. It argues that finserv companies must adopt technology-driven business models to remain competitive. While fintech startups currently have advantages in areas like user experience and costs, collaborations between fintech and finserv will allow each to leverage the other's strengths for mutual benefit. The document outlines opportunities for systems integrators and service providers like NTT DATA Italia to partner with fintechs and finservs on proof of concepts, use cases, and innovation projects in emerging areas like blockchain and open banking APIs.
This document outlines a proposal for an event management platform called Coteria. It was created by students at the National University of Computer & Emerging Sciences in Islamabad. Coteria aims to streamline the event planning process and address inefficiencies by providing a single online platform for organizers to source facilities, catering, decorations, and other services. The platform has the potential to benefit both event organizers and service vendors. It also aligns with certain UN Sustainable Development Goals related to economic growth, innovation, and infrastructure. The proposal covers objectives, scope, limitations, significance, literature review, methodology, and references.
ICTS ENABLE THE UNDERSTANDING AND TRANSFORMATION OF THE EUROPEAN PUBLIC ADMIN...Citadelh2020
The CITADEL project aims to empower citizens to transform European public administrations through three main approaches: understanding citizen needs to provide recommendations, co-creating digital public services, and using ICT enablers. The project will develop tools and services to analyze citizen data and feedback, facilitate co-creation, and implement recommendations. This is expected to result in more effective, efficient, and personalized digital public services while increasing citizen participation. The CITADEL ecosystem will be validated in three use cases across different levels of public administration.
Our Digital Innovation Academy allows individuals and organization teams to fully understand the potential of new Digital technologies, develop management and strategic skills, and have direct access to our teaching staff and research papers from anywhere in the world.
Business intelligence on the chinese greentech marketEC2i
EC2i objective is to support the internationalisation of European Cleantech SMEs in China and the United States by conducting cluster missions and facilitating cross-cluster partnerships. In this sense, attention is paid to developing tools to guide SMEs through the process of forming consortia and developing projects with clients.
Business intelligence for relevant US and Chinese markets have been collected in reports and are here disseminated to SMEs.
The tools presented here address general barrieres to internationalisation as well as more specific problems SMEs face when integrating themselves into complex, international value chains.
Realising Digital’s Full Potential in the Value ChainCognizant
When we spoke with executives across Europe who lead digitising efforts, they described a diverse range of deployments, but digital can, and must, deliver far more than it has so far. In this ebook, we explore how businesses can explore digital's full potential across their value chain.
The document discusses key factors for designing and delivering public services digitally. It outlines the OECD's Digital Government Policy Framework, which includes 6 characteristics: 1) digital by design, 2) data-driven, 3) government as a platform, 4) open by default, 5) user-driven, and 6) proactive. It also presents a framework for analyzing service design and delivery, identifying elements like leadership, understanding user needs, multi-disciplinary teams, best practices, data strategies, and digital skills. The document argues that designing digitally-enabled public services requires considering users, technologies, organizational structures, and governance.
The document discusses definitions and perspectives on smart cities from different sectors such as technology, research, environment, and government. It defines a smart city as one that uses technology and data to enhance quality of life, save money, and improve decision making. The document also examines challenges facing cities like aging infrastructure, economic changes, and budget cuts. It identifies technology, infrastructure, governance, collaboration, and engaged citizens as key success factors for smart cities. People are seen as central to driving and sustaining changes enabled by smart city initiatives.
The document discusses the challenges cities face with rapid urbanization and overburdened infrastructure. It introduces the 360 Smart City Framework developed by Deloitte to help cities define goals and priorities through a discovery process before implementing smart city solutions. The framework addresses domains like transportation, environment, health, and public safety. The document also describes CitySynergy, a platform developed by Deloitte to integrate siloed city systems and data to improve decision-making and services through a centralized command center. Case studies show how the framework and platform have helped cities like Cascais improve functions like mobility, waste management, and service request resolution.
The document summarizes five technology trends shaping the future of revenue agencies according to Accenture's Technology Vision 2015 report:
1) Internet of Me - Using data to provide personalized taxpayer services.
2) Outcome Economy - Linking physical devices and digital systems to reduce taxpayer compliance burden.
3) Platform Revolution - Developing shared digital platforms to improve collaboration and reduce taxpayer information burden.
4) Intelligent Enterprise - Leveraging big data and advanced analytics to optimize agency processes and improve revenue collection.
5) Workforce Reimagined - Empowering agency workforces through technologies like AI, wearables, and human-machine collaboration.
From FINTECH to PATECH - FINTECH MASTER THESISGiorgia Zunino
Is it possible to apply, the same tech solution adopted by Bank Industry, to Public Administration (aka PA)?
How to accelerate the innovation in this strategic sector in the Italian Country?
How to escape from the quicksand of Digital Transformation of Public Offices Management and Services.
The document discusses the UK government's agenda for information and communication technology and how it will impact the voluntary sector. The key focus is on putting more power in people's hands and opening up government through more interoperable ICT between departments and local communities. Success will be achieved by empowering communities, opening up public services to more providers, and encouraging social action through technology like social media to engage citizens and make policy development more transparent.
The document discusses the UK government's agenda for information and communication technology and how it will impact the voluntary sector. The key focus is on putting more power in people's hands and opening up government through more interoperable ICT between departments and local communities. Success will be achieved by empowering communities, opening up public services to more providers, and encouraging social action through technology like social media to engage citizens.
This document summarizes the history and services of Crowdpolicy, a company that develops digital systems for civic engagement. It notes that Crowdpolicy was founded in 2012 and has since developed methodologies and platforms to engage citizens in organizational operations through civictech, fintech, open innovation and crowdengagement solutions. The document outlines Crowdpolicy's role in various Greek crowdfunding laws and initiatives from 2010 to 2017. It also lists services Crowdpolicy provides, including open data/government consulting, civic apps, and smart city apps.
Economic and social activity facilitated by digital platforms that are typically online matchmakers or technology frameworks. Beyond examples like Amazon, Airbnb, Uber or Baidu, we dive into innovation & startup platforms, which provides a common technology framework upon which others can build, such as the many independent developers.
Topics:
- A fundamental change in business logic
- Basics of platform economy
- Value of data
- Connecting themes
- Platform economy business models
- Case: Startup Commons
- Designing platform economy business models
M8 CSR - CSR Adaptation to Digital Tools and Technologies.pptxcaniceconsulting
This document discusses how businesses can adapt their corporate social responsibility (CSR) efforts to integrate digital tools and technologies. It argues that integrating risk management and CSR can benefit businesses in two key ways: 1) CSR becomes more embedded in management processes as it directly informs strategic decision making, and 2) it can encourage investment analysts to recognize and reward CSR efforts. The document provides an overview of Module 8 which explains how sustainability and circular economy innovations can be adapted for CSR using digital technologies. It maintains that such approaches benefit businesses, economies, communities, and the environment.
The Business Case for Smart Cities
• What is a Smart City?
• Where are the Smart Cities?
• Does Smart = Sustainable?
• How can the investment be justified?
• How can success be measured?
The document summarizes the progress of the R2CITIES project, which is currently at its mid-point. It discusses outreach efforts including establishing the MySmartCityDistrict network with other projects and hosting an open house event. It also highlights ongoing work developing local language websites and monitoring platforms for the demonstration sites. Interviews provide insights into using data collection and life cycle assessment to evaluate the financial impact and environmental benefits of retrofitting projects.
FuturePMO 2018 - Michael Cooch PwC - The Future of Work - A Closer Look at Ar...Wellingtone
PwC research shows that global GDP could be up to 14% higher in 2030 as a result of Artificial Intelligence (AI) – the equivalent of an additional $15.7 trillion. This makes AI the biggest commercial opportunity in today’s fast changing economy. Businesses will have to re-think the way they deliver products and services to ensure that they remain innovative and competitive in the market, maintaining their market share.
Michael Cooch, a Partner from PwC’s Portfolio and Programme Management consulting team, presented on the topic of AI and how it is impacting the way organisations and individuals operate. The session particularly focused on how AI will shape the future of Programme and Project Management – including case study examples from PwC’s work with clients.
This document provides an executive summary of a World Economic Forum white paper on digital transformation of industries and becoming a digital enterprise. The summary includes:
1) The white paper focuses on digital business models, digital operating models, digital talent and skills, and digital traction metrics that are important for companies to consider when undergoing a digital transformation.
2) It provides recommendations for companies, such as identifying and launching new digital business models, examining all aspects of operations, understanding and leveraging data, and establishing the right digital metrics.
3) It also includes questions for companies to consider in relation to these recommendations, such as evaluating strategic options, agility of approval processes, leveraging analytics, and ensuring cultural transformation.
Key findings and challanges in co-creationCitadelh2020
The document summarizes key findings and challenges from a study on empowering citizens to transform European public administrations. Some of the key findings include that co-creation processes can significantly impact a public administration's organization, digital public services require more than just websites and can be more complex than banking sites, and public service and citizen data is currently scattered across databases. Challenges include translating academic research into applicable solutions that can scale within public administrations and integrating social science and technological results.
1) The document summarizes the results of using co-creation methods to improve public services in Latvia. Surveys were conducted and co-creation sessions held to better understand citizen needs and challenges with the portal latvija.lv.
2) Workshops and interviews were also held with the Ministry of Environmental Protection and Regional Development to help shift processes and mindsets towards citizen-centered approaches.
3) A conference was organized to improve knowledge of co-creation across other government institutions in Latvia. Meetings were also held with different ministries to discuss expectations for public service delivery.
The CITADEL INNOVATION PLATFORM presentation presented by InnovaPuglia to the municipalities of Capurso, Acquaviva and Conversano and the Regione Puglia citizens participation office
Comune di Bari – Sperimentazione Lavoro Agile su DLT (blockchain)Citadelh2020
A dedicated workshop on smart working in collaboration with Municipality of Bari. CITADEL methodologies and the CIP tool have been showed as a possible support. the presentation is in Italian language
Futur gov -cc11-ws-objectives and agendaCitadelh2020
The agenda of the meeting and the workshop promoted by a FuturGov2030 initiative with other Cultural-Cooperation-11 projects. The meeting is oriented to all that are interested, now or in the future, to exchange information, share knowledge and develop synergies among involved projects.
Presentation of CITADEL at the ENLARGE [1] Final Event. This presentation aims to introduce the CITADEL project and how CITADEL relates to the ENLARGE Manifesto [2]
[1] http://www.enlarge-project.eu/
[2] http://www.enlarge-project.eu/manifesto-for-collaborative-processes/
Agile development and operation of complex systems in multitechnology and mul...Citadelh2020
Big innovation and research projects usually require merging contributions form organizations with expertise in different domains. Managing and participating in multi-company projects that use multiple state-of-the-art technologies constitute a challenging activity due to many factors such as integration inexperience, evolv-ing components, tentative requirements, independent teams or independent man-agement centers. In the late nineties and in the early years of 2000, several meth-odologies arose with the focus on fast releases of working software, commonly known as agile, that aimed to address many of the challenges that this kind of projects face. However, in most cases, these methodologies were not fully adoptable as the automation investment was too high and it was not recoverable during the duration of the project. The global servitization trend and the appear-ance of approaches, such as DevOps, to support the continuous and fast adjust-ment of those services to stay in business has also impacted innovation and re-search projects. On one hand, matured technologies that reduce the automation investment have arisen. On the other hand, whenever it makes sense, services which benefit from the application of DevOps approaches are required to be im-plemented. This paper explains the implementation of DevOps approaches to support the agile development in the context of innovation and research projects. It also describes two practical implementation cases where such approaches were implemented and how they evolved in the course of the time.
This work has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreements No 653704 (OPERANDO), 726755 (CITADEL), and 731533 (DECIDE)
The document outlines a methodology for empowering citizens to transform public administrations through co-creation. It describes the methodology as holistic and process-driven. The methodology consists of four phases: 1) Ideation and research to understand citizen needs, 2) Concept and design to further develop solutions, 3) Development and implementation to create solutions, and 4) Production and maintenance for long-term support. Each phase includes several activities to move the process forward, such as identifying needs, prioritizing needs, and recruiting participants for co-creation.
Quality of public administration in europeCitadelh2020
This document discusses the quality of public administration in Europe. It notes that as the EU has increased integration, public administration has emerged as an important issue across policy areas, though the EU has no direct competence. Quality of public administration is linked to economic growth and competitiveness. However, gaps remain across Europe, with only a few countries showing substantial improvement in executive capacity recently. Better public administration is key to addressing societal challenges like aging populations and digitalization. The document outlines various initiatives the European Commission is taking to support better public administration in member states, including funding, research, guidance, and networking opportunities. Country-specific recommendations also aim to prioritize reforms like efficiency and health management.
Factors influencing citizens co-production of environmental servicesCitadelh2020
This presentation showcases the results obtained in the paper titled ‘Factors influencing citizens co-production of environmental services’, which explores the role that local government-level factors play in shaping pro-environmental behavior in citizen involvement in the production of public services. To do so, this study analyzes the enablers and barriers of public services’ coproduction, both at the individual and institutional levels. To understand the salience of individual and organizational influences on citizens’ coproduction, the authors analyze the pro-environmental behaviours of a sample of citizens in Wales. Environmental sustainability is seen as perhaps the paradigmatic societal challenge requiring citizens’ coproductive efforts.
This research constitutes one of the results of the research project ‘CITADEL: Empowering Citizens to Transform European Public Administrations’, funded by the European Commission within the program H2020 Horizon, under GA 726755.
Data Harvesting, Curation and Fusion Model to Support Public Service Recommen...Citadelh2020
CITADEL is a H2020 European project that is creating an ecosystem of best practices, tools, and recommendations to transform Public Administrations (PAs) via an inclusive approach in order to provide stakeholders with more efficient, inclusive and citizen-centric services. The CITADEL ecosystem will allow PAs to use what they already know plus new data to implement what really matters to citizens in order to shape and co-create more efficient and inclusive public services. CITADEL innovates by using ICTs to find out why citizens stop using public services, and use this information to re-adjust provision to bring them back in. Also, it identifies why citizens are not using a given public service (due to affordability, accessibility, lack of knowledge, embarrassment, lack of interest, etc.) and, where appropriate, use this information to make public services more attractive, so they start using the services.
The DataTank, a tool designed and developed by IMEC’s IDLab, will be extended to provide the Data Harvesting/Curation/Fusion (DHCF) component of the platform. The DataTank provides an open source, open data platform which not only allows publishing datasets according to standardised guidelines and taxonomies (DCAT-AP), but also transforms the data into a variety of reusable formats. The extension will include an intelligent way of harvesting and fusion of different data sources using semantics and Linked Data mapping technologies developed by IDLab. In the context of CITADEL the new HCF component will enable the visualization and analysis of trends for the usage of public services in European cities, playing a key role in generating personalized recommendations to the citizens as well as to PAs in terms of suggesting improvements to the current suite of public services.
https://twitter.com/Citadelh2020
https://twitter.com/gayane_sedraky
https://twitter.com/imec_int
https://twitter.com/IDLabResearch
This document summarizes a workshop on co-creation between citizens, companies, and public administration. It discusses factors that influence co-creation, such as trust, education level, and satisfaction with government. Panel sessions addressed current challenges in co-creation approaches, exploitation of results, and ensuring sustainability. The workshop facilitated sharing experiences between European projects using co-creation and debated opportunities to commercialize co-created solutions through addressing issues like intellectual property rights and long-term maintenance. Overall it provided an opportunity for participants with different project goals and statuses to discuss the future potential of co-creation.
Citadel european co creation workshop-v2Citadelh2020
Presentation delivered at the European co-creation workshop, event co-organized by CITADEL and WeLive in Bilbao on 21st September 2017. This presentation shows the preliminary findings of the studies performed to understand the factors that influence co-creation, as well as the first approach to the CITADEL Co-creation methodology.
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Presentation by Rebecca Sachs and Joshua Varcie, analysts in CBO’s Health Analysis Division, at the 13th Annual Conference of the American Society of Health Economists.
This report explores the significance of border towns and spaces for strengthening responses to young people on the move. In particular it explores the linkages of young people to local service centres with the aim of further developing service, protection, and support strategies for migrant children in border areas across the region. The report is based on a small-scale fieldwork study in the border towns of Chipata and Katete in Zambia conducted in July 2023. Border towns and spaces provide a rich source of information about issues related to the informal or irregular movement of young people across borders, including smuggling and trafficking. They can help build a picture of the nature and scope of the type of movement young migrants undertake and also the forms of protection available to them. Border towns and spaces also provide a lens through which we can better understand the vulnerabilities of young people on the move and, critically, the strategies they use to navigate challenges and access support.
The findings in this report highlight some of the key factors shaping the experiences and vulnerabilities of young people on the move – particularly their proximity to border spaces and how this affects the risks that they face. The report describes strategies that young people on the move employ to remain below the radar of visibility to state and non-state actors due to fear of arrest, detention, and deportation while also trying to keep themselves safe and access support in border towns. These strategies of (in)visibility provide a way to protect themselves yet at the same time also heighten some of the risks young people face as their vulnerabilities are not always recognised by those who could offer support.
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2. OUTLINE
CITADEL at a
Glance.................................................... 3
Motivation and Context
................................................ 4
Project
Goal…...............................................................6
Project
Objectives.........................................................7
Main Research
Challenges............................................8
CITADEL
Concept.........................................................9
CITADEL
Approach.....................................................10
Expected
Results........................................................13
DigiMAT................................................................
......16
Co-creation Methodology and Tool
.............................17
Security
Tools.............................................................18
KPIs Report
Generator................................................19
Intelligent
3. CITADEL at a Glance
1st October 2016
30th September 2019
3,591,431 €
11 Partners from 4
European Countries
RIA – CULT-COOP-11
€
Italy
Belgium Latvia
Spain
www.citadel-h2020.eu CITADEL 3
4. Motivation and Context
By 2020, public administrations and public
institutions in the European Union should be
open, efficient and inclusive, providing
borderless, personalised, user-friendly, end-
to-end digital public services to all citizens
and businesses in the EU.
Innovative approaches are used to design and
deliver better services in line with the needs
and demands of citizens and businesses.
Public administrations use the opportunities
offered by the new digital environment to
facilitate their interactions with stakeholders
and with each other.
www.citadel-h2020.eu CITADEL 4
Source: http://eur-lex.europa.eu/legal-
content/EN/TXT/?uri=CELEX:52016DC0179
5. eGovernment Action Plan 2016 – 2020 and
Tallinn declaration
Digital by default and
user centricity
Trustworthiness and
security
Interoperability by
default
Only once
principle
Openness and
transparency
Inclusiveness and
accessibility
Cross-border by default
ALL
IN
www.citadel-h2020.eu CITADEL 5
Source: http://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:52016DC0179
Source: http://ec.europa.eu/newsroom/document.cfm?doc_id=47559
7principles
Source: https://ec.europa.eu/digital-single-market/en/news/infographic-
egovernment-action-plan-2016-2020-glance
6. Project Goal
Explore, Monitor and Analyse the drivers,
enablers, impacts, risks and barriers of open,
innovative and collaborative government
across a diverse terrain of PAs through an
open and scalable platform based on
innovative ICTs in order to understand,
transform and improve by proposing
recommendations to enhance the PAs policies
and processes with a view to deliver effective,
inclusive and high quality public services
across Europe.
www.citadel-h2020.eu 6CITADEL
7. Project Objectives
To analyse information to
improve the effectiveness and
efficiency of PAs and providing a
set of recommendations
To incentivize the co-creation of
digital public services
To increase the participation of
Citizens by improving their
experience with digital public
services.
To facilitate the use of the
digital public services
To validate CITADEL ecosystem
in local, regional and national
environments
www.citadel-h2020.eu CITADEL 7
8. Main Research
Challenges
Why e-services are
not used, or no
longer used, or
continuously used
More citizen-centric,
personalized and
more efficient digital
public services?
Attitude of civil
servants to engage
with stakeholders
Co-creation =
one-size-fits
all?
Engagement of
Stakeholders
and PAs as a
whole
Sustainability for key
results and e-services
Interdisciplinarity
www.citadel-h2020.eu CITADEL 8
9. High Value Public
Administration
LOYALTY
Satisfied
citizens
Co-Creation
ENTRY
Participation &
Understanding
EXIT
Understanding
reasons for
leaving
VOICE
Citizen
Feedback
Co- Creation
CITADEL Concept
CITADEL project takes the ideas expressed by Hirschmann and
Rokkan in the Entry-Voice-Loyalty-Exit (EVLE) model and
implement this model in a Public Sector Context with the objective
of provide a high value Public Administration.
www.citadel-h2020.eu CITADEL 9
11. UNDERSTAND-TO-TRANSFORM is the process that
collects and analyses the information provided by
citizens and other stakeholders, in order to understand
which enhancements or transformations are required to
provide more effective, efficient and higher added-value
services.
COCREATE-TO-TRANSFORM is the process aiming at
increasing the participation of citizens and other
stakeholders in the PA system to improve the creation or
modification of public services.
ICT ENABLERS TO TRANSFORM provide ICT solutions to
actively support the above processes. The ICT-Enablers
are integrated in the CITADEL Ecosystem
www.citadel-h2020.eu CITADEL 11
13. Expected Results
www.citadel-h2020.eu CITADEL 13
CITADEL
Recommendations and
guidelines to transform the
PAs.
CITADEL Information
monitoring service: This service
monitors and analyses available
citizens´ (user and non-users)
data (e.g. feedback, open data,
demographic statistics,
preferences and so on) to
extract, information required
for the formulation of the
recommendations.
CITADEL tool-supported
methodology for the co-
creation of services: to
guide and support PAs in
the co-creation process
which will be customized
taking into account the
characteristics of each
PA.
CITADEL Co-creation
collaborative tool that
allows PAs, Private
Sector and citizens to
co-create new public
services at a
conceptual level
14. www.citadel-h2020.eu CITADEL 14
CITADEL Discovery service, that
allows discovering digital public
services based on the citizen’s
profile and data such as
preferences, utilization, opinions
and so on.
CITADEL Assessment service, which
allows citizens that use digital public
services to evaluate them so as to
provide useful information to improve
them.
CITADEL Security toolkit: provides
features for secure authentication,
authorization, and privacy
management both for mobile
devices and cloud based services
CITADEL Ecosystem,
aggregating both the
social and technical
aspects
16. DigiMAT
What is the tool for?
This tool performs an assessment on the maturity
of a Public Administration with respect to the
provision of Digital Services. It captures
information through online questionnaires,
analyses it and provides a report including
numerical and graphical data with
recommendations for improvement.
Which stakeholders is the tool addressed to?
Public Administrations
What is the added value for the stakeholders
(PA, citizen, SMEs) in the use of the tool?
To know the digital maturity of the PA and obtain
the recommendations to improve this level.
What are the use cases involved in
experimentation?
All the use cases have tested the model and
recommend improvements in the questionnaire
and also in the definition of the way to calculate
the level.
What are the most significant results?
The recommendations for the PA, derived from the
level achieved and the answers provided to the
questionnaires.
www.citadel-h2020.eu CITADEL 16
17. Co-creation
Methodology and Tool
What is the tool for?
The tool provides a way to be driven across all the
different phases and steps envisaged as part of
the methodology, keeping track of all the findings
along the way.
Which stakeholders is the tool addressed to?
The PA staff in charge of establishing a co-creation
process that follows the CITADEL methodology
What is the added value for the stakeholders
(PA, citizen, SMEs) in the use of the tool?
PA can rely on the tool to establish services
designed and operated according to the co-
creation methodology defined and, thus, as close
as possible to the users’ expectations.
What are the use cases involved in
experimentation?
All the use cases.
What are the most significant results?
Civil servants are getting used to the practices
indicated as part of the CITADEL co-creation
methodology.
www.citadel-h2020.eu CITADEL 17
18. Security Tools
www.citadel-h2020.eu CITADEL 18
What is the tool for?
The toolkit provides advanced authentication and
authorization features for the entire ecosystem as
well as other security functionalities such as
anonymization and encryption to preserve
sensitive and confidential data in the information
flows.
Which stakeholders is the tool addressed to?
To civil servants responsible to make the PA’s
digital services compliant with the GDPR and the
IT security directives.
What is the added value for the stakeholders
(PA, citizen, SMEs) in the use of the tool?
PA can rely on the toolkit to provide secure and
GDPR compliant services.
What are the use cases involved in
experimentation?
Smart working for the Municipality of Bari makes
use of the toolkit's encryption and security
features for securing transactions and assure
GDPR compliance to transactions managed via a
Distributed Ledger Technology.
What are the most significant results?
Management of the security and confidentiality of
the managed information.
19. KPIs Report Generator
What is the tool for?
The tool allows generating recommendations and
enables Public Administrations to publish data in a
reusable format; to convert data to Linked Data,
and to calculate Key Performance Indicators
(KPIs) using the Linked Data.
Which stakeholders is the tool addressed to?
Current version is intended for public
administrators to get insights from e-government
service data, however future versions may target
citizens as well.
What is the added value for the stakeholders
(PA, citizen, SMEs) in the use of the tool?
The tool affords PAs to find out why citizens stop
using public services and helps them to use this
information to re-adjust service provision to bring
these citizens back in. It also helps to identify why
citizens are not using a given public service.
What are the use cases involved in
experimentation?
City of Antwerp and Latvian use cases showed
interest in the toolbox, however they do not
currently tested it.
What are the most significant results?
An architectural model and a corresponding
toolbox that allows harvesting data from various
sources and merge them into semantically
enhanced datasets that contain KPIs on e-
Government services. The output is processed by
an analytics and/or recommender engine to
provide insights and suggestions.
www.citadel-h2020.eu CITADEL 19
20. Intelligent Discovery
www.citadel-h2020.eu CITADEL 20
What is the tool for?
The tool manages the digital public service
discovery in the PAs. The discovered services are
the most suitable ones for a concrete citizen
based on the information available in each
moment from him/her.
Which stakeholders is the tool addressed to?
The PAs and the citizens.
What is the added value for the stakeholders
(PA, citizen, SMEs) in the use of the tool?
For PAs, this tool facilitates the interoperability
between other PAs because it is based on the
CORE vocabulary promoted by EC.
For the citizens, this tool enables to find the most
suitable services for each citizen.
What are the use cases involved in
experimentation?
The Latvian use case is the one that is testing this
tool.
What are the most significant results?
The process to discover the more suitable services
for each citizen according to the information
available in each moment (profile, cookies,
language…).
21. User Assessment
www.citadel-h2020.eu CITADEL 21
What is the tool for?
The tool provides the means to assess a used
service (through a ranking) and a free text
comment, answering an evaluation questionnaire.
It analyses the assessment of the different
services by the users, for this, it provides a GUI to
check the punctuation received by each service
and the analysis of the comments.
Which stakeholders is the tool addressed to?
The PA that wants to know the feedback of the
citizens about its services and the citizens that are
used the services.
What is the added value for the stakeholders
(PA, citizen, SMEs) in the use of the tool?
For the citizens, this tool allows to provide their
comments and for the PAs the added value is to
be able to know and analyse the feedback of the
citizens in a centralised way.
What are the use cases involved in
experimentation?
Two use cases have tested this tool: Latvia and
Antwerp.
What are the most significant results?
The management by the PAs of the assessment of
the services and the analysis of these comments
in a centralized way.
22. CITADEL Value Chain
Entry Exit Loyalty Voice
www.citadel-h2020.eu CITADEL 22
Understand to transform
CITADEL
Recommendations
CITADEL
Monitoring
Service
CITADEL Co-creation
methodology and
toolCITADEL
Security
toolkit
CITADEL
Discovery
service
CITADEL
Assessment
service
Co-create to transform
23. Who will use CITADEL
Public Sector
Who will ultimately benefit
Public
Sector
Private
Sector
Citizens
www.citadel-h2020.eu CITADEL 23
24. Expected Impact
www.citadel-h2020.eu CITADEL 24
Understand the context of the
PA and the willingness of
public servants to provide a
set of recommendations to
deliver:
More
effective and
efficient
digital public
services
More
personalized
digital public
services
Increasing
the citizens’
participation
in co-creation
and while
25. …the impact by EVLE model point of view…
Readjust the provisioning of
public services, making them
more user-centric and efficient
Improve effectiveness of
services with the feedback of
users, who also in turn
receive more personalized
services
Understand why services are
not used and making them
more accessible and inclusive.
Understand the position of civil
servants and the PA as a whole
Make public services
more attractive and
personalized
understanding why
citizens stop using a
service
www.citadel-h2020.eu CITADEL 25
26. CITADEL Use Cases
The choice of the use cases was made on a demographic
basis including a municipal entity represented by the City of
Antwerp in Belgium, a regional entity through Regione Puglia
in Italy and a national entity as the Ministry of Environmental
Protection and Regional Development Republic of Latvia
(VARAM). Additional use case have been activated in order to
further assess the suitability of the CITADEL approach:
Municipality of Bari and the design of 5 DUCs (Distretti
Urbani del Commercio) in the Brindisi area (Italy)
www.citadel-h2020.eu CITADEL 26
27. City of Antwerp
• Target – contribute to the improvement of the A-STAD
platform's reach by enforcing 'loyalty' (keeping current
users active) and enhancing 'entry' (attracting non-users
to start using the platform)
• Focus – KPIs monitoring and Co-creation
Puglia Region
• Target – co-design of public digital services concerning
security, quality and open data and digital maturity
assessment of Apulian Public Administration
• Focus – PA Recommendations and Co-creation
Latvia
• Target – improve public service delivery channels and
public administration’s knowledge and mind-set regarding
end-users involvement and providing services in user-
centric manner.
• Focus – Digital Maturity and Co-creation
www.citadel-h2020.eu CITADEL 27
28. www.citadel-h2020.eu CITADEL 28
Municipality of Bari
• Target – according to the Italian regulation for Smart
Working in PAs, support its experimentation by the
Municipality of Bari through the implementation of a
prototypal solution based on the Ethereum Distributed
ledger technology.
• Focus – Security Tools
DUCs of Brindisi province
• Target – support the design of the Executive Plans for five
DUCs (Distretti Urbani del Commercio) in the Brindisi
area. DUCs aim an enhancing the commercial, touristic
and cultural attractiveness of cities, or homogeneous
urban areas, and foster the revival of consumption in
urban centers and the improvement of services to
citizens.
• Focus – Co-creation