1) The document summarizes the results of using co-creation methods to improve public services in Latvia. Surveys were conducted and co-creation sessions held to better understand citizen needs and challenges with the portal latvija.lv.
2) Workshops and interviews were also held with the Ministry of Environmental Protection and Regional Development to help shift processes and mindsets towards citizen-centered approaches.
3) A conference was organized to improve knowledge of co-creation across other government institutions in Latvia. Meetings were also held with different ministries to discuss expectations for public service delivery.
Intervento di Inese Viktorija Grospine – VARAM (Ministry of Environmental Protection and Regional Development of the Republic of Latvia) - Bari, 12 aprile 2019
The document discusses Seoul's digital governance initiatives and e-government services. It outlines Seoul's vision of providing customized, optimized services to citizens through sharing and harmonizing processes between citizens, government, and data. It details Seoul's achievements in developing innovative, convenient, participatory, and transparent digital governance and becoming the global number one in e-government assessments. It also summarizes Seoul's international cooperation and leadership in digital governance through organizations like WeGO.
Presentation by Mihkel Lauk at seminar 1 held on 4 March 2021, which addresses life-events in public service delivery: what and how? This event takes place in the framework of a series of webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.
Presentation by Rozalinda Stojova, Ministry of Information Society and Administration, Republic of North Macedonia, at seminar 2, held on 18 March 2021, which addresses digital government principles and building blocks. This 2nd event takes place in the framework of a series of three webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.
Network of State and Municipal Unified Customer Service CentresSKILLS+ project
This document summarizes the establishment of a network of unified customer service centers in Latvia to improve access to public services. Key points:
1. Latvia previously had a fragmented public service system with over 100 institutions and 947 access points. A new concept aimed to create a unified network of customer service centers providing both national and local services.
2. The network will include 9 national centers, 21 regional centers, and 89 local centers to be established between 2015-2020. Services will be available both in-person and digitally through various channels.
3. An evaluation found the network has increased service delivery and reduced administrative burdens. Expected outcomes of the network include further improved access to services and efficiency in public administration
Presentation by Hans Arents at seminar 1 held on 4 March 2021, which addresses life-events in public service delivery: what and how? This event takes place in the framework of a series of webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.
This presentation was made at the final workshop of the Application Programming interfaces APIs4DGov. The presentation is an overview overview of the APIs4DGov study, focussing on the following topics related to the API adoption in governments:
- The methodology adopted within the study
- The importance of the adoption
- The state of play (trends, cases and best practices)
- The internal (efficiency gains and open data access improvement) and external (fostering innovation, enablement of digital ecosystems and economic opportunities) benefits
- The costs (implementing a whole of government platform, reengineering existing systems towards APIs, cultural change) and challenges (adhere to legislation, improve the policy understanding and support)
- A proposed API framework for governments
- The thematic areas and technologies where the adoption of APIs can have a major impact
- The list of outputs of the project
Intervento di Inese Viktorija Grospine – VARAM (Ministry of Environmental Protection and Regional Development of the Republic of Latvia) - Bari, 12 aprile 2019
The document discusses Seoul's digital governance initiatives and e-government services. It outlines Seoul's vision of providing customized, optimized services to citizens through sharing and harmonizing processes between citizens, government, and data. It details Seoul's achievements in developing innovative, convenient, participatory, and transparent digital governance and becoming the global number one in e-government assessments. It also summarizes Seoul's international cooperation and leadership in digital governance through organizations like WeGO.
Presentation by Mihkel Lauk at seminar 1 held on 4 March 2021, which addresses life-events in public service delivery: what and how? This event takes place in the framework of a series of webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.
Presentation by Rozalinda Stojova, Ministry of Information Society and Administration, Republic of North Macedonia, at seminar 2, held on 18 March 2021, which addresses digital government principles and building blocks. This 2nd event takes place in the framework of a series of three webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.
Network of State and Municipal Unified Customer Service CentresSKILLS+ project
This document summarizes the establishment of a network of unified customer service centers in Latvia to improve access to public services. Key points:
1. Latvia previously had a fragmented public service system with over 100 institutions and 947 access points. A new concept aimed to create a unified network of customer service centers providing both national and local services.
2. The network will include 9 national centers, 21 regional centers, and 89 local centers to be established between 2015-2020. Services will be available both in-person and digitally through various channels.
3. An evaluation found the network has increased service delivery and reduced administrative burdens. Expected outcomes of the network include further improved access to services and efficiency in public administration
Presentation by Hans Arents at seminar 1 held on 4 March 2021, which addresses life-events in public service delivery: what and how? This event takes place in the framework of a series of webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.
This presentation was made at the final workshop of the Application Programming interfaces APIs4DGov. The presentation is an overview overview of the APIs4DGov study, focussing on the following topics related to the API adoption in governments:
- The methodology adopted within the study
- The importance of the adoption
- The state of play (trends, cases and best practices)
- The internal (efficiency gains and open data access improvement) and external (fostering innovation, enablement of digital ecosystems and economic opportunities) benefits
- The costs (implementing a whole of government platform, reengineering existing systems towards APIs, cultural change) and challenges (adhere to legislation, improve the policy understanding and support)
- A proposed API framework for governments
- The thematic areas and technologies where the adoption of APIs can have a major impact
- The list of outputs of the project
Entrepreneurship at the beginning of change managementSKILLS+ project
The document discusses Latvia's ICT infrastructure, e-commerce activities, and public e-services. It notes that while internet usage among companies and households is growing, further improving internet accessibility and e-skills remains a challenge. Regarding e-commerce, the number of companies selling goods/services online and purchasing online has increased in recent years. However, public administration could optimize processes and increase the proportion of e-services provided to improve efficiency. Overall the document outlines challenges around raising ICT infrastructure, e-commerce adoption, e-skills, and access to digital public services in Latvia.
Conclusions and way forward by Mihkel Lauk, Estonia, at the 3rd and last webinar, taking place on 1 April 2021, which puts the focus on moving towards seamless public service delivery. This event takes place in the framework of a series of 3 webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.
Digital Government in Latvia "From cables to artificial intelligence, from in...Gatis Ozols
Presentation of the seminar in United Nations University Operating Unit on Policy-Driven Electronic Governance.
"From cables to artificial intelligence, from individualism to ecosystems: Digital Government in Latvia." 15.05.2018
Latvia is a compact and agile country of 2.9 million people, with two important natural resources – wood and innovation minded people – backed-up by a strong ICT capacity. Latvia is amongst the world leaders of internet speed and uptake of mobile internet, and features a rapidly growing ICT sector. Latvia has gone through times of enormous economic growth, making it one of the fastest developing economies in the EU. Apart from a period of ruthless austerity in 2008-2010, when GDP fell by a quarter, the time to grow has returned again. It is evident that every one of these phases have made a specific impact on government and e-Government development.
Digital government has been seen as a helpful instrument for recovery, growth, more efficient and effective government work and empowerment of citizens. It has been strategically applied to government efficiency, transparency, citizen participation and availability of public services, and now strategically positioned to expand national competitiveness. Currently, knowledge and information products and services play an important and increasing role in Latvia’s economy.
Lga local transparency code roadshow jan 2014Gesche Schmid
This document summarizes the key initiatives that the Local Government Association is undertaking to promote transparency and open data in local governments in the UK. It discusses the benefits of open data, such as innovation and empowering citizens. It also outlines programs to encourage local governments to publish open data, including guidance on required transparency disclosures, an open data breakthrough program, and a voucher scheme for publishing to common standards. Services to support these efforts are also mentioned.
The document discusses building public service catalogues to improve service delivery. It proposes structuring information by life events and describing services, events, organizations and their relationships using a common data model. This would allow centralized information to be collected while reducing changes required of individual administrations and enabling interoperability across borders. Products developed under the ISA2 program include a core public service vocabulary application profile and reusable tools to facilitate the creation and exchange of structured, interoperable public service catalogues.
Smart Brain Platform: Supporting Smart Cities and Smart Governmentsamossummit
This document discusses smart cities and smart government. It begins with an introduction and agenda, then covers the evolution of smart government from Gov 1.0 to Gov 2.0 to Gov 3.0. The key elements of smart government are described as infrastructure, information, organization, and people. Case studies on Seville, Spain and the United Kingdom are provided showing their implementation of smart city technologies. The document concludes that smart government and smart cities continue to evolve through breaking down silos, improving efficiency, enabling better services for citizens, and advancing technologies like interoperability.
Presentation deck from the Socitm Supplier Briefing that took place on the 3rd June.
Socitm's New Agenda
Data the Key to Digital
Sponsor Address: A Digital Transformation Approach
Why isn't Digital Catching Fire… and what can suppliers do
Current Priorities for Local Government
The Supplier Partnership Program
Horizon2020 Project “CITADEL” and the relevance for eGovernment Action Plan 2...Redazione InnovaPuglia
The CITADEL project aims to understand and transform European public administrations through an open platform. The 3-year, €3.6 million project involves 11 partners across 4 countries. The project seeks to (1) analyze information to improve public agency effectiveness; (2) incentivize co-creation of digital services; and (3) increase citizen participation and experience with services. The CITADEL platform includes tools for service discovery, user assessment, key performance indicator generation, co-creation support, and digital maturity assessment to transform agencies based on citizen feedback. The project is validating its approach with use cases in cities and regions across Europe.
Gov4All :An open data and open services repository for supporting citizen-dr...Yannis Charalabidis
Open data portals have been a primary source for publishing datasets from various sectors of administration, all over the world. However, making open data available does not necessarily lead to better utilisation from citizens and businesses. Our paper presents a new framework and a prototype system for supporting open application development by citizen communities, through gathering and making available open data and open web services sources from governmental actors, combined with an application development environment, training material and application examples.
This is a presentation of Gov4All platform, a web site for managing citizen-driven development in Greece.
The document discusses the goals and challenges of eGovernment and outlines a vision for how semantic web technologies and open standards can help address those challenges. Specifically, it proposes that linked open government data and Web 3.0 approaches using data on the semantic web can increase efficiency, transparency, and opportunities for data reuse and mashups across government agencies and with citizens. W3C aims to work with governments to develop good practices and standards to realize this vision through its eGovernment Interest Group and potential future working group.
Digital Governance Master Programme. The Gov3.0 Master’s Curriculumsamossummit
This document outlines a proposed Digital Governance Master's Programme curriculum. It discusses the need for identifying competencies and training needs in the emerging field of digital governance. The curriculum is based on previous research from the Gov3.0 project. It is designed to provide a comprehensive understanding of digital government and disruptive technologies, with a focus on internationalization and bridging technical and soft skills. The curriculum consists of modules in information systems, Gov1.0 foundations, Gov2.0 engagement, and Gov3.0 data-driven decision making. Teaching methods include lectures, presentations, seminars, and project-based learning.
The document summarizes Martha Lane Fox's review of Directgov and recommendations for improving the government's digital presence. The key recommendations were to: 1) Make Directgov the front end for all online government services to improve user experience. 2) Open government APIs to third parties to make services available anywhere. 3) Centralize online publishing on a single government website. 4) Create a new CEO role overseeing all government digital services and spending. The government welcomed the recommendations and plans to appoint a CEO, simplify Directgov's governance, and work on migrating services and opening APIs.
In summary, Malaysia needs to:
1.
Create a dynamic and more competitive ecosystem for its digital economy that embodies changes to its infrastructure, regulations, skills and public finance
2.
Achieve universal, fast, and inexpensive internet connectivity for businesses and households and fix the way it regulates the internet so unfair and damaging business practices can be corrected
3.
Improve human capital through better curriculum and life-long learning opportunities and encourage more vibrant private sector finance so digital entrepreneurs can bring ideas to market
4.
Take measures that will safeguard future tax revenues from the digital economy to reinvest in areas that the economy needs most
The document discusses the Digital Local Agenda (DLA) as an instrument for local governments to plan and implement inclusive e-government strategies. The DLA aims to improve public services through collaboration between local actors and citizen participation. Key aspects of the DLA include developing a three-year plan, establishing information sharing networks between organizations, and creating a citizen forum for consultation. The DLA is aligned with objectives of the European Union's Digital Agenda to promote broadband access, digital literacy, and other priorities.
The document discusses regional digital policy in Europe. It provides an overview of the Digital Agenda for Europe and its goals of improving broadband access, digital skills, and internet usage. Specific targets are outlined around broadband speeds and subscriptions. Challenges are discussed around skills gaps and low rates of e-commerce and internet use in some areas. The role of EU structural funds and regional strategies in meeting these goals is also examined.
Presentation deck from the Socitm Supplier Briefing that took place on the 18th June.
Socitm's New Agenda
Data the Key to Digital
Current Priorities for Local Government
Sponsor Address: A Digital Transformation Approach
Meeting the local public services challenge head on.
A Central Government tech insight and where next for Local Authorities
The Supplier Partnership Program
Digitalization is having a significant economic impact in Europe. In 2015, the value of the EU's data economy reached 272 billion euros, a 5.6% growth from 2014. As innovative IT products and services are adopted, service industries will change and efficiency will increase across all sectors, improving business competitiveness. The data economy is also expected to create new jobs, such as a forecasted 240% growth in big data specialists in the UK, representing 69,000 new jobs. Latvian companies have increasingly integrated data solutions in recent years to strengthen their competitiveness. ICT solutions can make companies more effective and profitable.
The document discusses challenges with coordinating telecommunications market regulation across the European Union. It notes that international mobile roaming regulation has taken up significant time and resources over 25 years without fully addressing the issues. It also questions whether national telecommunications regulators are still needed given they have not delivered competition or a true single market. The document argues that tighter coordination of regulations will be a long process and eliminating national regulators may be easier to achieve a single telecommunications market in the EU.
iMeeting: presentación Miguel González-SanchoAgencia IDEA
The document summarizes a presentation on regional digital agendas in Europe. It discusses the Digital Agenda for Europe and progress towards its goals. Key points include: broadband access targets for EU citizens and households, progress on those targets based on the latest scoreboard data, and the importance of broadband for competitiveness and economic growth. It also outlines how EU cohesion policy and funding programs support the development of broadband infrastructure, especially in rural areas.
Lga local transparency roadshow 2014 value of local open dataGesche Schmid
Local transparency and open data can provide significant benefits to local governments and communities. It fosters greater accountability, democracy and engagement through ready access and use of open data. This can innovate and transform local public services, empower citizens and groups, and support economic growth. While the pace of transition varies locally, the overall approach is moving from closed to open by default.
Video presentation for 100+ Indian civil servants, for www,cips.org.in in Hydrabad (IN) 25 February 2016. Part of 3 day workshop see http://bit.ly/21iO1Qb done.
Preentazione il progetto "Egov_INNO – Servizi e strumenti di E-government delle Regioni e degli organismi regionali per il supporto ed il coordinamento degli investimenti regionali in ricerca ed innovazione", finanziato nell'ambito del programma INTERREG V-A Greece-Italy 2014 – 2020. Bari, il progetto "Egov_INNO – Servizi e strumenti di E-government delle Regioni e degli organismi regionali per il supporto ed il coordinamento degli investimenti regionali in ricerca ed innovazione", finanziato nell'ambito del programma INTERREG V-A Greece-Italy 2014 – 2020. Bari Fiera del Levante 14 settembre 2018
Entrepreneurship at the beginning of change managementSKILLS+ project
The document discusses Latvia's ICT infrastructure, e-commerce activities, and public e-services. It notes that while internet usage among companies and households is growing, further improving internet accessibility and e-skills remains a challenge. Regarding e-commerce, the number of companies selling goods/services online and purchasing online has increased in recent years. However, public administration could optimize processes and increase the proportion of e-services provided to improve efficiency. Overall the document outlines challenges around raising ICT infrastructure, e-commerce adoption, e-skills, and access to digital public services in Latvia.
Conclusions and way forward by Mihkel Lauk, Estonia, at the 3rd and last webinar, taking place on 1 April 2021, which puts the focus on moving towards seamless public service delivery. This event takes place in the framework of a series of 3 webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.
Digital Government in Latvia "From cables to artificial intelligence, from in...Gatis Ozols
Presentation of the seminar in United Nations University Operating Unit on Policy-Driven Electronic Governance.
"From cables to artificial intelligence, from individualism to ecosystems: Digital Government in Latvia." 15.05.2018
Latvia is a compact and agile country of 2.9 million people, with two important natural resources – wood and innovation minded people – backed-up by a strong ICT capacity. Latvia is amongst the world leaders of internet speed and uptake of mobile internet, and features a rapidly growing ICT sector. Latvia has gone through times of enormous economic growth, making it one of the fastest developing economies in the EU. Apart from a period of ruthless austerity in 2008-2010, when GDP fell by a quarter, the time to grow has returned again. It is evident that every one of these phases have made a specific impact on government and e-Government development.
Digital government has been seen as a helpful instrument for recovery, growth, more efficient and effective government work and empowerment of citizens. It has been strategically applied to government efficiency, transparency, citizen participation and availability of public services, and now strategically positioned to expand national competitiveness. Currently, knowledge and information products and services play an important and increasing role in Latvia’s economy.
Lga local transparency code roadshow jan 2014Gesche Schmid
This document summarizes the key initiatives that the Local Government Association is undertaking to promote transparency and open data in local governments in the UK. It discusses the benefits of open data, such as innovation and empowering citizens. It also outlines programs to encourage local governments to publish open data, including guidance on required transparency disclosures, an open data breakthrough program, and a voucher scheme for publishing to common standards. Services to support these efforts are also mentioned.
The document discusses building public service catalogues to improve service delivery. It proposes structuring information by life events and describing services, events, organizations and their relationships using a common data model. This would allow centralized information to be collected while reducing changes required of individual administrations and enabling interoperability across borders. Products developed under the ISA2 program include a core public service vocabulary application profile and reusable tools to facilitate the creation and exchange of structured, interoperable public service catalogues.
Smart Brain Platform: Supporting Smart Cities and Smart Governmentsamossummit
This document discusses smart cities and smart government. It begins with an introduction and agenda, then covers the evolution of smart government from Gov 1.0 to Gov 2.0 to Gov 3.0. The key elements of smart government are described as infrastructure, information, organization, and people. Case studies on Seville, Spain and the United Kingdom are provided showing their implementation of smart city technologies. The document concludes that smart government and smart cities continue to evolve through breaking down silos, improving efficiency, enabling better services for citizens, and advancing technologies like interoperability.
Presentation deck from the Socitm Supplier Briefing that took place on the 3rd June.
Socitm's New Agenda
Data the Key to Digital
Sponsor Address: A Digital Transformation Approach
Why isn't Digital Catching Fire… and what can suppliers do
Current Priorities for Local Government
The Supplier Partnership Program
Horizon2020 Project “CITADEL” and the relevance for eGovernment Action Plan 2...Redazione InnovaPuglia
The CITADEL project aims to understand and transform European public administrations through an open platform. The 3-year, €3.6 million project involves 11 partners across 4 countries. The project seeks to (1) analyze information to improve public agency effectiveness; (2) incentivize co-creation of digital services; and (3) increase citizen participation and experience with services. The CITADEL platform includes tools for service discovery, user assessment, key performance indicator generation, co-creation support, and digital maturity assessment to transform agencies based on citizen feedback. The project is validating its approach with use cases in cities and regions across Europe.
Gov4All :An open data and open services repository for supporting citizen-dr...Yannis Charalabidis
Open data portals have been a primary source for publishing datasets from various sectors of administration, all over the world. However, making open data available does not necessarily lead to better utilisation from citizens and businesses. Our paper presents a new framework and a prototype system for supporting open application development by citizen communities, through gathering and making available open data and open web services sources from governmental actors, combined with an application development environment, training material and application examples.
This is a presentation of Gov4All platform, a web site for managing citizen-driven development in Greece.
The document discusses the goals and challenges of eGovernment and outlines a vision for how semantic web technologies and open standards can help address those challenges. Specifically, it proposes that linked open government data and Web 3.0 approaches using data on the semantic web can increase efficiency, transparency, and opportunities for data reuse and mashups across government agencies and with citizens. W3C aims to work with governments to develop good practices and standards to realize this vision through its eGovernment Interest Group and potential future working group.
Digital Governance Master Programme. The Gov3.0 Master’s Curriculumsamossummit
This document outlines a proposed Digital Governance Master's Programme curriculum. It discusses the need for identifying competencies and training needs in the emerging field of digital governance. The curriculum is based on previous research from the Gov3.0 project. It is designed to provide a comprehensive understanding of digital government and disruptive technologies, with a focus on internationalization and bridging technical and soft skills. The curriculum consists of modules in information systems, Gov1.0 foundations, Gov2.0 engagement, and Gov3.0 data-driven decision making. Teaching methods include lectures, presentations, seminars, and project-based learning.
The document summarizes Martha Lane Fox's review of Directgov and recommendations for improving the government's digital presence. The key recommendations were to: 1) Make Directgov the front end for all online government services to improve user experience. 2) Open government APIs to third parties to make services available anywhere. 3) Centralize online publishing on a single government website. 4) Create a new CEO role overseeing all government digital services and spending. The government welcomed the recommendations and plans to appoint a CEO, simplify Directgov's governance, and work on migrating services and opening APIs.
In summary, Malaysia needs to:
1.
Create a dynamic and more competitive ecosystem for its digital economy that embodies changes to its infrastructure, regulations, skills and public finance
2.
Achieve universal, fast, and inexpensive internet connectivity for businesses and households and fix the way it regulates the internet so unfair and damaging business practices can be corrected
3.
Improve human capital through better curriculum and life-long learning opportunities and encourage more vibrant private sector finance so digital entrepreneurs can bring ideas to market
4.
Take measures that will safeguard future tax revenues from the digital economy to reinvest in areas that the economy needs most
The document discusses the Digital Local Agenda (DLA) as an instrument for local governments to plan and implement inclusive e-government strategies. The DLA aims to improve public services through collaboration between local actors and citizen participation. Key aspects of the DLA include developing a three-year plan, establishing information sharing networks between organizations, and creating a citizen forum for consultation. The DLA is aligned with objectives of the European Union's Digital Agenda to promote broadband access, digital literacy, and other priorities.
The document discusses regional digital policy in Europe. It provides an overview of the Digital Agenda for Europe and its goals of improving broadband access, digital skills, and internet usage. Specific targets are outlined around broadband speeds and subscriptions. Challenges are discussed around skills gaps and low rates of e-commerce and internet use in some areas. The role of EU structural funds and regional strategies in meeting these goals is also examined.
Presentation deck from the Socitm Supplier Briefing that took place on the 18th June.
Socitm's New Agenda
Data the Key to Digital
Current Priorities for Local Government
Sponsor Address: A Digital Transformation Approach
Meeting the local public services challenge head on.
A Central Government tech insight and where next for Local Authorities
The Supplier Partnership Program
Digitalization is having a significant economic impact in Europe. In 2015, the value of the EU's data economy reached 272 billion euros, a 5.6% growth from 2014. As innovative IT products and services are adopted, service industries will change and efficiency will increase across all sectors, improving business competitiveness. The data economy is also expected to create new jobs, such as a forecasted 240% growth in big data specialists in the UK, representing 69,000 new jobs. Latvian companies have increasingly integrated data solutions in recent years to strengthen their competitiveness. ICT solutions can make companies more effective and profitable.
The document discusses challenges with coordinating telecommunications market regulation across the European Union. It notes that international mobile roaming regulation has taken up significant time and resources over 25 years without fully addressing the issues. It also questions whether national telecommunications regulators are still needed given they have not delivered competition or a true single market. The document argues that tighter coordination of regulations will be a long process and eliminating national regulators may be easier to achieve a single telecommunications market in the EU.
iMeeting: presentación Miguel González-SanchoAgencia IDEA
The document summarizes a presentation on regional digital agendas in Europe. It discusses the Digital Agenda for Europe and progress towards its goals. Key points include: broadband access targets for EU citizens and households, progress on those targets based on the latest scoreboard data, and the importance of broadband for competitiveness and economic growth. It also outlines how EU cohesion policy and funding programs support the development of broadband infrastructure, especially in rural areas.
Lga local transparency roadshow 2014 value of local open dataGesche Schmid
Local transparency and open data can provide significant benefits to local governments and communities. It fosters greater accountability, democracy and engagement through ready access and use of open data. This can innovate and transform local public services, empower citizens and groups, and support economic growth. While the pace of transition varies locally, the overall approach is moving from closed to open by default.
Video presentation for 100+ Indian civil servants, for www,cips.org.in in Hydrabad (IN) 25 February 2016. Part of 3 day workshop see http://bit.ly/21iO1Qb done.
Preentazione il progetto "Egov_INNO – Servizi e strumenti di E-government delle Regioni e degli organismi regionali per il supporto ed il coordinamento degli investimenti regionali in ricerca ed innovazione", finanziato nell'ambito del programma INTERREG V-A Greece-Italy 2014 – 2020. Bari, il progetto "Egov_INNO – Servizi e strumenti di E-government delle Regioni e degli organismi regionali per il supporto ed il coordinamento degli investimenti regionali in ricerca ed innovazione", finanziato nell'ambito del programma INTERREG V-A Greece-Italy 2014 – 2020. Bari Fiera del Levante 14 settembre 2018
ICTS ENABLE THE UNDERSTANDING AND TRANSFORMATION OF THE EUROPEAN PUBLIC ADMIN...Citadelh2020
The CITADEL project aims to empower citizens to transform European public administrations through three main approaches: understanding citizen needs to provide recommendations, co-creating digital public services, and using ICT enablers. The project will develop tools and services to analyze citizen data and feedback, facilitate co-creation, and implement recommendations. This is expected to result in more effective, efficient, and personalized digital public services while increasing citizen participation. The CITADEL ecosystem will be validated in three use cases across different levels of public administration.
The document summarizes a presentation on identity and access management (IAM) and its linkage to innovative service delivery. It provides three case studies: (1) Belgium's transition to an e-government model enabled by IAM, (2) using mobile authentication for self-certification of benefits eligibility in the EU, and (3) the potential for mobile voting. It then discusses global IAM business challenges and implications for IAM program design, technologies, reference architectures, and global initiatives before concluding with examples of IAM implementations.
The document discusses the benefits of open government data including cutting red tape, improving government operations through collaboration and better policy analysis, and enabling innovation. It provides an overview of the Australian government's open data policies and strategies, which aim to publish data by default and support data reuse. Challenges around privacy, skills, and changing culture are also addressed. The strategies outline a vision of using open data and analytics to enhance government services and create new opportunities through collaboration with industry and researchers.
1) The document discusses enterprise architecture as a tool for digital state transformation in Poland, outlining key problems with the current lack of a unified vision and issues with eGovernment services.
2) It proposes using enterprise architecture as a strategic management tool to support digital state development through operationalizing objectives, standardizing models and principles, and linking business, data, software and technical solutions.
3) Examples are provided of how enterprise architecture has been applied in other countries and in Poland, including at the Ministry of Finance and Social Insurance Institution, to bring more coordination, interoperability and improved services.
Thailand digital governance in supporting in dealing with uncertainty KutsiyatinMSi
OPDC's roles include acting as a secretariat, conducting research, monitoring government agencies, and advising on restructuring. Its strategies for 2021-2022 include developing government services, revising agency roles and structures, and increasing efficiency through digital technology. The strategies aim to provide convenient digital services for citizens, meet global standards, and create an agile and integrated public sector. Moving forward, Thailand is working on regulatory reforms, a digital ID system, and 12 e-service agendas including tax payments and healthcare to create a connected digital ecosystem and improve transparency.
This lecture will analyze the increasingly important topic of assessment and evaluation in e-government. Different models, methodologies and approaches will be presented.
Dimitris Sarantis, Researcher, United Nations University, PT
This presentation was made for the UAE CIOs round table discussion event in Dubai and sponsored by CNME, HUAWEI and Smartworld. It presents overview of digital government and drivers and trends that are shaping the future government services and implications to the public service managers and CIOs.
Open source, Agile Digital transformation BCNFrancesca Bria
The document outlines Barcelona's Digital City Roadmap for 2017-2020. The main objectives are to empower citizens through digital democracy and data sovereignty, transform government and public services through agile methods and open source technologies, and foster innovation through strengthening the tech sector and facilitating access to public procurement. Key initiatives include developing an open data portal, digital public services, and pilot projects leveraging data for affordable housing, healthcare, mobility and sustainability. The roadmap aims to advance Barcelona's position as a digital and technologically sovereign city.
FSMTalks - Laila Keisele - Field Service digitization in public sectorFSMTALKS
Suggestion to FSM providers:
Create business model that:
Standard solution as a minimum cover for users to start
Made covers from continuing adjustments what can be used based on customer readiness to go
Book project managers for Public side as an experts to help to set project frame, time-line, will help to make decisions during the implementation
Please, target the Public sector and there is no Capacity to think about it
Suggestion to Public Sector Companies
Keep simple approach and leverage your expectations on functionality
Adopt processes built into the software instead of adapting the program to your processes
Ask support (purchase) from market an IT solution Project Team with hands-on experts
Decide and focus all the time
The City of Cape Town's digital journeyRudy Abrahams
The City of Cape Town has embarked on a digital journey to become a smarter city. It has a population of over 3 million people and aims to use digital technologies to improve government services, promote digital inclusion, grow the digital economy, and expand digital infrastructure. Some early progress includes providing free Wi-Fi on buses and at libraries, launching a new citizen-centric website, and exploring ways to integrate digital systems across departments. However, fully realizing the smart city vision will require partnerships to build an innovation ecosystem. The city has access to large datasets and infrastructure that can be used to test new technologies, but government also needs to overcome its risk-averse nature to foster more agility and experimentation.
Bria Francesca. BCN Open Source, Agile Digital Transformation strategyFrancesca Bria
The document outlines Barcelona's digital city roadmap for 2017-2020. The objectives are to empower citizens through open source and agile transformation of city hall, develop a city data infrastructure to drive innovation, and diversify and strengthen the tech economy. Key initiatives include adopting agile methods, ensuring data and technological sovereignty for citizens, and launching flagship pilots like using big data for affordable housing and a central data analytics office. The roadmap aims to transform government and foster an open, participatory digital innovation ecosystem in Barcelona.
Presentation of CITADEL at the ENLARGE [1] Final Event. This presentation aims to introduce the CITADEL project and how CITADEL relates to the ENLARGE Manifesto [2]
[1] http://www.enlarge-project.eu/
[2] http://www.enlarge-project.eu/manifesto-for-collaborative-processes/
Key findings and challanges in co-creationCitadelh2020
The document summarizes key findings and challenges from a study on empowering citizens to transform European public administrations. Some of the key findings include that co-creation processes can significantly impact a public administration's organization, digital public services require more than just websites and can be more complex than banking sites, and public service and citizen data is currently scattered across databases. Challenges include translating academic research into applicable solutions that can scale within public administrations and integrating social science and technological results.
This document discusses strategies for developing an effective electronic governance (e-governance) system, outlining both its benefits and challenges. The main points are:
1) E-governance can improve government efficiency, service quality, and policy outcomes, as well as economic objectives, but faces challenges like legal barriers, funding issues, technology changes, and the digital divide.
2) A strategic e-governance plan is needed to address challenges and realize benefits like increased transparency, citizen engagement, and administrative reform.
3) Key strategies include overcoming legal barriers, establishing shared infrastructure and standards, planning for technology changes, and addressing the digital divide.
The brochure describing the ecosystem and the tools created for the CITADEL project purposes. The brochure has been presented to general public during the workshop in Bari on 12th April 2019
The CITADEL INNOVATION PLATFORM presentation presented by InnovaPuglia to the municipalities of Capurso, Acquaviva and Conversano and the Regione Puglia citizens participation office
Comune di Bari – Sperimentazione Lavoro Agile su DLT (blockchain)Citadelh2020
A dedicated workshop on smart working in collaboration with Municipality of Bari. CITADEL methodologies and the CIP tool have been showed as a possible support. the presentation is in Italian language
Futur gov -cc11-ws-objectives and agendaCitadelh2020
The agenda of the meeting and the workshop promoted by a FuturGov2030 initiative with other Cultural-Cooperation-11 projects. The meeting is oriented to all that are interested, now or in the future, to exchange information, share knowledge and develop synergies among involved projects.
Agile development and operation of complex systems in multitechnology and mul...Citadelh2020
Big innovation and research projects usually require merging contributions form organizations with expertise in different domains. Managing and participating in multi-company projects that use multiple state-of-the-art technologies constitute a challenging activity due to many factors such as integration inexperience, evolv-ing components, tentative requirements, independent teams or independent man-agement centers. In the late nineties and in the early years of 2000, several meth-odologies arose with the focus on fast releases of working software, commonly known as agile, that aimed to address many of the challenges that this kind of projects face. However, in most cases, these methodologies were not fully adoptable as the automation investment was too high and it was not recoverable during the duration of the project. The global servitization trend and the appear-ance of approaches, such as DevOps, to support the continuous and fast adjust-ment of those services to stay in business has also impacted innovation and re-search projects. On one hand, matured technologies that reduce the automation investment have arisen. On the other hand, whenever it makes sense, services which benefit from the application of DevOps approaches are required to be im-plemented. This paper explains the implementation of DevOps approaches to support the agile development in the context of innovation and research projects. It also describes two practical implementation cases where such approaches were implemented and how they evolved in the course of the time.
This work has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreements No 653704 (OPERANDO), 726755 (CITADEL), and 731533 (DECIDE)
The document outlines a methodology for empowering citizens to transform public administrations through co-creation. It describes the methodology as holistic and process-driven. The methodology consists of four phases: 1) Ideation and research to understand citizen needs, 2) Concept and design to further develop solutions, 3) Development and implementation to create solutions, and 4) Production and maintenance for long-term support. Each phase includes several activities to move the process forward, such as identifying needs, prioritizing needs, and recruiting participants for co-creation.
Quality of public administration in europeCitadelh2020
This document discusses the quality of public administration in Europe. It notes that as the EU has increased integration, public administration has emerged as an important issue across policy areas, though the EU has no direct competence. Quality of public administration is linked to economic growth and competitiveness. However, gaps remain across Europe, with only a few countries showing substantial improvement in executive capacity recently. Better public administration is key to addressing societal challenges like aging populations and digitalization. The document outlines various initiatives the European Commission is taking to support better public administration in member states, including funding, research, guidance, and networking opportunities. Country-specific recommendations also aim to prioritize reforms like efficiency and health management.
Factors influencing citizens co-production of environmental servicesCitadelh2020
This presentation showcases the results obtained in the paper titled ‘Factors influencing citizens co-production of environmental services’, which explores the role that local government-level factors play in shaping pro-environmental behavior in citizen involvement in the production of public services. To do so, this study analyzes the enablers and barriers of public services’ coproduction, both at the individual and institutional levels. To understand the salience of individual and organizational influences on citizens’ coproduction, the authors analyze the pro-environmental behaviours of a sample of citizens in Wales. Environmental sustainability is seen as perhaps the paradigmatic societal challenge requiring citizens’ coproductive efforts.
This research constitutes one of the results of the research project ‘CITADEL: Empowering Citizens to Transform European Public Administrations’, funded by the European Commission within the program H2020 Horizon, under GA 726755.
Data Harvesting, Curation and Fusion Model to Support Public Service Recommen...Citadelh2020
CITADEL is a H2020 European project that is creating an ecosystem of best practices, tools, and recommendations to transform Public Administrations (PAs) via an inclusive approach in order to provide stakeholders with more efficient, inclusive and citizen-centric services. The CITADEL ecosystem will allow PAs to use what they already know plus new data to implement what really matters to citizens in order to shape and co-create more efficient and inclusive public services. CITADEL innovates by using ICTs to find out why citizens stop using public services, and use this information to re-adjust provision to bring them back in. Also, it identifies why citizens are not using a given public service (due to affordability, accessibility, lack of knowledge, embarrassment, lack of interest, etc.) and, where appropriate, use this information to make public services more attractive, so they start using the services.
The DataTank, a tool designed and developed by IMEC’s IDLab, will be extended to provide the Data Harvesting/Curation/Fusion (DHCF) component of the platform. The DataTank provides an open source, open data platform which not only allows publishing datasets according to standardised guidelines and taxonomies (DCAT-AP), but also transforms the data into a variety of reusable formats. The extension will include an intelligent way of harvesting and fusion of different data sources using semantics and Linked Data mapping technologies developed by IDLab. In the context of CITADEL the new HCF component will enable the visualization and analysis of trends for the usage of public services in European cities, playing a key role in generating personalized recommendations to the citizens as well as to PAs in terms of suggesting improvements to the current suite of public services.
https://twitter.com/Citadelh2020
https://twitter.com/gayane_sedraky
https://twitter.com/imec_int
https://twitter.com/IDLabResearch
This document summarizes a workshop on co-creation between citizens, companies, and public administration. It discusses factors that influence co-creation, such as trust, education level, and satisfaction with government. Panel sessions addressed current challenges in co-creation approaches, exploitation of results, and ensuring sustainability. The workshop facilitated sharing experiences between European projects using co-creation and debated opportunities to commercialize co-created solutions through addressing issues like intellectual property rights and long-term maintenance. Overall it provided an opportunity for participants with different project goals and statuses to discuss the future potential of co-creation.
Citadel european co creation workshop-v2Citadelh2020
Presentation delivered at the European co-creation workshop, event co-organized by CITADEL and WeLive in Bilbao on 21st September 2017. This presentation shows the preliminary findings of the studies performed to understand the factors that influence co-creation, as well as the first approach to the CITADEL Co-creation methodology.
United Nations World Oceans Day 2024; June 8th " Awaken new dephts".Christina Parmionova
The program will expand our perspectives and appreciation for our blue planet, build new foundations for our relationship to the ocean, and ignite a wave of action toward necessary change.
Donate to charity during this holiday seasonSERUDS INDIA
For people who have money and are philanthropic, there are infinite opportunities to gift a needy person or child a Merry Christmas. Even if you are living on a shoestring budget, you will be surprised at how much you can do.
Donate Us
https://serudsindia.org/how-to-donate-to-charity-during-this-holiday-season/
#charityforchildren, #donateforchildren, #donateclothesforchildren, #donatebooksforchildren, #donatetoysforchildren, #sponsorforchildren, #sponsorclothesforchildren, #sponsorbooksforchildren, #sponsortoysforchildren, #seruds, #kurnool
Jennifer Schaus and Associates hosts a complimentary webinar series on The FAR in 2024. Join the webinars on Wednesdays and Fridays at noon, eastern.
Recordings are on YouTube and the company website.
https://www.youtube.com/@jenniferschaus/videos
Contributi dei parlamentari del PD - Contributi L. 3/2019Partito democratico
DI SEGUITO SONO PUBBLICATI, AI SENSI DELL'ART. 11 DELLA LEGGE N. 3/2019, GLI IMPORTI RICEVUTI DALL'ENTRATA IN VIGORE DELLA SUDDETTA NORMA (31/01/2019) E FINO AL MESE SOLARE ANTECEDENTE QUELLO DELLA PUBBLICAZIONE SUL PRESENTE SITO
Monitoring Health for the SDGs - Global Health Statistics 2024 - WHOChristina Parmionova
The 2024 World Health Statistics edition reviews more than 50 health-related indicators from the Sustainable Development Goals and WHO’s Thirteenth General Programme of Work. It also highlights the findings from the Global health estimates 2021, notably the impact of the COVID-19 pandemic on life expectancy and healthy life expectancy.
Jennifer Schaus and Associates hosts a complimentary webinar series on The FAR in 2024. Join the webinars on Wednesdays and Fridays at noon, eastern.
Recordings are on YouTube and the company website.
https://www.youtube.com/@jenniferschaus/videos
1. CITADEL
VARAM USE CASE
Inese Viktorija Grospine
Ministry of Environmental Protection
and Regional Development of the
Republic of Latvia
2. Responsible authorities for e-governance
Information society
eGovernment and State
ICT
Public service &
OneStopShop
Ministry of the
Environmental
Protection and
Regional Development
ICT industry
development
Ministry of
Economics
Networks and
Communications
Ministy of
Transport
National IT
security,
CERT
Ministy of
Defence
HR and
Transparent
Government
State Chancellery
4. • Municipal services
• National services (9 instit.)
• Digital service assistance
• Help desk for Portal
Increased service accessibility
Results
Reduced admin. burden €8,2M
Increased digital service uptake
97% clients very satisfied
85 centres
Efficiency:
first sectoral customer centers are being
closed (replaced)
Unified State and Municipal Customer Service centres
6. Digital services for easy living – all essential services accessible digitally
Digital Tax & Customs Procedures
Electronic Business registration
Apply for social benefits (child birth, disability)
Apply for driving exams, change car owner, etc.
Apply for studies in Universities
100% digital Rural support administration
Cultural heritage collections
Citizen initiatives and referendum initiation
Right for digital communication with government
national, municipal and utility services
Enable digital-only mode – activate official eAddress
7. 69%
Citizens interact with
government electronically
Online services take-up results
x2
Citizens applying for e-services
has doubled in 4 years
E-service user
satisfaction level
8,3
58,7%
39,5%
8. • Skilled and equipped citizen
• Involved in service improvement
• One stop shop principle
• Multichannel approach
• Proactive services
• Digital only
• Once only
• ICT infrastructure sharing
• Centralised support platforms
Services
Effective/efficient
institutional
cooperation
Rational ICT infrastructure
9. Future service delivery environment –
personalised and proactive services
9
PROACTIVE
GOVERNMENT
COMBINING HUMAN
and MACHINE
CAPABILITIES
CITIZEN INVOLVEMENT
AND COCREATION
PILOTPROJECTS
AND
PROTOTYPES
CROSS-
BORDER
PROCESSES
FUTURE SERVICE
DELIVERY
ENVIRONMENT
CROSS-SECTORAL PROCESSES FROM
USER PERSPECTIVE
10. 10
Studies & recommendations
• Factors that influence leaving / not using eServices
• Factors that influence co-creation (public & private)
Methodology & Tool for co-creation in PA
• Co-creation process mapped with methods and tools
Cloud based platform & tools
• engagement, feedback, analysis, personalization
This project has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No 726755
citadel-h2020.eu
Projects to support co- creation mainstreaming efforts
11. VARAM use case trajectories
GA 726755 (c) CITADEL Consortium11
Improved public service
delivery channels
Changed VARAM Public
Service Department
processes and mindset
Improved other
institutions’ knowledge
and toolsets
12. #1 Improved public service delivery channels
• Users survey in the portal latvija.lv
• Non-user survey
• Co-creation sessions with portal latvija.lv users
• Testing CITADEL ICT enablers User Assessment and
Intelligent Service Discovery
GA 726755 (c) CITADEL Consortium12
13. Survey Results
GA 726755 (c) CITADEL Consortium13
16%
23%
27%
21%
12%
1 - very easy 2 3 4 5 - very
complicated / didn't
find information or
service
How easy it was for
you to find the
necessary service or
information?
28%
26%
22%
14%
8%
2%
1 - very easy 2 3 4 5 - very
complicated
Didn't use e-
service today
How easy it was for
you to use e-service?
14. Survey Results
GA 726755 (c) CITADEL Consortium14
Would you suggest
latvija.lv to your friends
or acquintances?
Please, write what you
didn’t like about the
portal or what would
you like to improve!
6% 6%
9%
13%
16%
14%
36%
1 - definitely
no
2 3 4 5 6 7 - definitely
yes
• Hard to find information or service
• Complicated structure, no logic
• Technical issues with e-service
• Technical issues with portal
• Didn’t find the result of e-service
• Complicated language, terminology
• Repeated steps
• Too many services/descriptions
• Some services are not available
electronically
• Unnecesary information
15. Co-creation sessions on Aug-Oct 2018
In co-creation with different portal latvija.lv users groups to identify
necessary improvements / changes in the portal, thus improving
public service delivery in Latvia
Co-creation
sessions
⃝ NGOs
⃝ CSCs
⃝ inhabitants
⃝ Businesses
⃝ Computer Science
Students
Analysed
suggestions /
opinions from
participants
After evaluation
users
suggestions
included in
technical
documentation
Introduced
changes in the
portal
15
17. NGO co-creation session
GA 726755 (c) CITADEL Consortium17
Strategic changes
• More rights to State Regional Develompent agency – supervise also the content of services, not only channel itself
• Connection with other PA data bases/portals – once only principle
More information
• Information about portal for general public
• More open data
Personalized approach
• Personalized information based on user’s profile and previous activities
• Reminders for citizens (about tax payments etc.)
• Proactive service offer based on profile
Improved usability
• Usability in smartphones
• Simpler service descriptions
• Make portal similar to popular websites/portals that are often used (Gmail, State Revenue Service portal etc.)
• Changes in portal’s first page – too much information
20. Unified state and municipal customer service centers
session
GA 726755 (c) CITADEL Consortium20
21. Unified state and municipal customer service centers
session
GA 726755 (c) CITADEL Consortium21
Specific requests from client service
• Access to test version of the portal
• Identifiable e-service steps
More focus on usability
• Problems with search functions
• Problems with authentification in the portal
• Usability in smartphones
• Changes in My working space – different title (sounds confusing in Latvian, different structure)
• Personalized working space
• Too much unnecesary information to users
• Feedback options
22. Track 2 Changed VARAM Public Service
Department processes&mindset
• 1st set of interviews – finished mid 2018
• Workshop on Jan 18 2019 –
• ~25 participants from Public Service Department and E-government
department (from ~40)
• Two topics:
• Koen Vervoort «User involvement: theory & practice. A general flow»
• Jonas Breuer «Data protection in the (smart) city»
• Work in groups
GA 726755 (c) CITADEL Consortium22
23. Interviews
Results
• Overall attitude towards citizen involvement and citizen oriented PA is
highly positive
• Lack of practical experience
• Low level of knowledge about co-creation
• Main barriers: habits, fear from direct communication and criticism,
unwillingness to leave comfort zone, limited time,
• Main enablers: management, information exchange, good examples
• Enabling use of e-services: we don’t talk to citizens enough, more
communication with youth, simpler and cheap e-services, once only
principle
• EVLE model can be easily applied to service delivery channel strategy
GA 726755 (c) CITADEL Consortium23
27. Track 3 Improved other institutions’
knowledge and toolsets
• Conference held on January 2019
• Meetings with institutions and ministries –
• Invitation to all ministries. One meeting per 1 ministry + respective
subordinate institutions-main service providers
• Meetings held in March-April
• Topics –
• Their expectations regarding public service delivery, incl.:
• end-user involvement in public service improvement
GA 726755 (c) CITADEL Consortium27
28. Track 3 Improved other institutions’
knowledge and toolsets
GA 726755 (c) CITADEL Consortium28
Main activity – conference «COCREATION.
Road to better public services»
Held on January 17, 2019
Main presentations:
• William Harmer (Government Digital Service, UK)
Designing end-to-end services in the public sector
• Koen Vervoort Improving processes and services by
co-creation
• Leire Orue-Echevarria about CITADEL approach,
Jonas Breuer about DPIA, local presenters
29. Track 3 Improved other institutions’
knowledge and toolsets
GA 726755 (c) CITADEL Consortium29
Conference «COCREATION. Road to better public
services»
~130 registered participants
~100 attented, ~288 views online
~70 institutions, incl. 9 ministries, several
education institutions, companies and NGOs
See @ http://www.varam.gov.lv/lat/darbibas_veidi/e_parv/citadel_projekts/?doc=26978
Video @ http://www.varam.gov.lv/lat/video_tiesraide/videoarh/?doc=26977
Will Harmer presentation 18:30
Leire presentation 58:11
Koen presentation 1:24:00
Jonas presentation 2:38:10
33. Inese Viktorija Grospine
Ministry of Environmental Protection and Regional
Development of the Republic of Latvia
Inese.Grospine@varam.gov.lv
Editor's Notes
3
6
7
E-pārvaldes attīstības vīzijas pamatā ir administratīvā sloga mazināšana un pievienotās vērtības radīšana iedzīvotājiem un uzņēmējiem, kā arī efektīvāku valsts pārvaldes funkciju īstenošana.
Lai to īstenotu, darbs tiek veikts vairākos līmeņos:
Pakalpojumu jomā
tiek ieviests vienas pieturas aģentūras princips kā elektronisko, tā klātienes pakalpojumu sniegšanā.
Daudzkanālu sniegšanas pieeja nozīmē, ka paralēli tiek strādāts gan pie ērtāku pašapkalpošanās e-pakalpojumu ieviešanas, gan tiek optimizēta un racionalizēta klātienes apkalpošana – par to nākamajos slaidos stāstīšu vairāk.
2. Attīstot un prioritizējot digitālos risinājumus, kritiski svarīgas ir iedzīvotāju digitālpratība, kā arī sabiedrības nodrošinājums ar instrumentiem darbam digitālajā vidē – vissvarīgākais- uzticamu elektroniskās identifikācijas rīku
3. Otra būtiska dimensija ir valsts pārvaldes iekšējā efektivitāte – savstarpējā informācijas apmaiņa, kas izslēdz izziņas, efektīvas sadarbības formas un līdzekļi.
4. Un vēl viena būtiska dimensija – IKT tehniskais aprīkojums - datu centri, utt. Ņemot vērā, ka mūsdienās valsts pārvalde pēc būtības ir e-pārvalde – IKT saimniecības racionāla uzturēšana ir būtiska investīciju pozīcija, kurai jāievērš pastiprināta uzmanība.
Lai šos visus procesus koordinētu, valsts pārvaldē ir ieviesti vairāki būtiski vadības elementi:
PERSONALIZĒTI UN PROAKTĪVI PAKALPOJUMI
Labakais pakalpojums ir, ka kontakta nav. Fokusi: Tagad piekļūstamības un lietojamība – nākotnē –personalizācija un starpiestāžu procesu integrācija.
Tā var būt gan satura personalizācija, atbilstoši lietotajam saturam, vai personas īpašajām pazīmēm. Priem. sakam ar vienkāršāko - personalizacija un notifikacijas. Talak proaktiva snigsana (standarta gadījumos).
Tomēr tas, uz ko arvien vairāk būtu jāfokusējas – klientu apkalpošanu aizstāt ar pakalpojumu piegādi. Tiesiski - ir ielikti pamati mk noteikums
Piemēri –
Daudzbērnu ģimenēm atlaides par NĪN,
Maznodoršinātajiem atlaides par elektronerģiju
Ar laiku (pārmaksāto nodokļu apmaksa standarta situācijās)
Iedzīvotāju aptaujā:
Atgādinājumus (pse, potes nenomaksāti nodokļi)
Paziņojumus (aprēķināts nodoklis par mājokli)
Piedāvājumus (pēc bērna piedzimšanas – par pieejamajām iespējām, par veselības bezmaks pārbaudēm, u.c.)
CILVĒKA un MAŠĪNU SPĒJU APVIENOŠANA
Valsts pārvaldes rīcībā ir liels apjoms datu, kurus var izmantot arvien gudrāk gan apkalpošanā, gan lēmumu pieņemšanā. Jau šobrīd arī valsts pārvalde sāk skatīties eAsistentu virzienā. UR ir uzsācis pilotprojektu, savukārt KISC gatavo projektu par valsts pārvaldes eAsistentu izveidi. eAsistenti un mūsdienu rīki var būtiski atslogot arī pamatdarbības atbalsta dienestiem.
IEDZĪVOTĀJU AKTĪVA IESAISTE un KOPRADE
Lietotāju orientēti pakalpojumi ietver iedzīvotāja nostājas un ‘vajadzību apzināšanu un iekļaušanu ikvienā pakalpojumu plānošanas un sniegšanas procesa solī, t.i. cilvēkam ir jākļūst par centrālo asi ap kuru tiek identificēta pakalpojuma pievienotā vērtība un tiek plānota pakalpojumu sniegšana. Pakalpojumi ir pastāvīgi jātestē ar to lietotājiem, lai saglabātu fokusu uz būtiskāko pievienoto vērtību.
ePakalpojumu izstrādē tā lietotājorientēta izstrāde, kas definēta e-pakalpojumu noteikumos
----------------------------------
PĀRNOZARU PROCESI NO LIETOTĀJU SKATA
Pārvaldes procesi arvien vairāk ir jāsavieno un jāpārveido, lai būtu organizēti nevis no administratīvās struktūras viedokļa, bet no lietotāju vajadzību viedokļa. Valsts pārvaldē, kur esam profesionalizēti nozarēs, kur pakalpojumi veidojas starpiestāžu sadarbībā, problēmas risinot tikai vienas iestādes ietvaros nesniegs nepieciešamo ieguvumu – pakalpojumu procesiem ir jābūt integrētiem no gala lietotāju vajadzību perspektīvas. Arī veiksme ir jāmēra nevis no iestāžu, net no gala lietotāja redzespunkta. Piem. Dzīvessituācijas, starpiestāžu sadarbība pakalpojumu procesu integrēšanā.
PILOTPROJEKTI UN PROTOTIPI
Lai valsts pārvalde varētu tik līdzi straujajām izmaiņām, valsts pārvaldes iestādēm ir nepieciešama fundamentāli cita pieeja darba organizācijai. Pieeju iltrmiņa plānošamna laboratorijas apstākļos nespēj tikt līdzi. Ir nepieciešamas pieejas, kur mēs mums jābūt iespējai mazā apjomā izmēģināt jaunas pieejas, lai ātri pārliecinātos par to, kuras strādā un kuras nē.
Viens no piemēriem VPVKAC sākās ar vienu pilotprojektu 4 iestādēs un tagad ir izvērtusies par plašu sistēmu.
INOVĀCIJAS KĀ FUNKCIJALai valsts pārvaldē varētu notikt izmaiņas pēc būtības, kuras izaicina sistēmu, ir nepieciešami cilvēki ar attiecīgām un funkcijām šādu transformāciju plānosānai un veiksānai. Reformu plāns pipemēram paredz Ieviest projektu komandu (task force) pieeju valdības prioritātēm’(Psākums #6). Līdzīgu pieeju var ieviest arī organizācijās tās darbības efektivitātes un inocāciju iespēju izvērtēšanā un definēšanā.
Recentry started collaboration with academics and research on co-creation within CITADEL Project.
1st October 2016 – 30th September 2019, 3,591,431 €, 12 partners from 5 European countries
Which factors influence co-creation processes from a citizen perspective?
Which factors influence co-creation processes from a public organization perspective?
How many of these factors are enablers in co-creation processes?
How many of these factors are barriers in co-creation processes?