Birmingham Supplier Briefing

Supplier Briefing
Birmingham
9th June 2015
Follow us @Socitm
Sponsored by:

Introduction & Welcome
Nigel Bragg
Commercial Relationships
Manager, Socitm
Follow us @Socitm
Sponsored by:

Supplier Briefing Birmingham
Agenda
Introduction & Welcome
Nigel Bragg, Commercial Relationships Manager
Socitm's New Agenda
Ian Singleton, Head of Member Services
Data the Key to Digital
Tim Adams, Programme Manager
Current Priorities for Local Government
Dr Andy Hopkirk, Head of Research
Panel Debate: Why isn't Digital Catching Fire… and what can suppliers do
Chris Haynes, Houghfold Associates

Agenda
Meeting the local public services challenge head on.
Steve Vallis, Probrand
A digital platform and tools
Roger Burke-Hamilton, CS Transform
The Supplier Partnership Program
Nigel Bragg , Commercial Partnerships Manager

Supplier
Briefings
Ian Singleton
Head of Member Services
June 2015

Socitm’s New Agenda
• Probably the oldest cliché in Technology
• It’s never been more appropriate as we
move into Digital
• Technology is a ‘Means to an End’
• We all know that but…
…how well do we know our
dog or ‘end’?

• Probably the oldest cliché in Technology
• Its never been more appropriate as we move into Digital
• Technology is a ‘Means to an End’
• Understanding the needs and
experiences of customers is key
• Socitm has changed its agenda and…
…is now aiming to help you

• Our services are a means for members to realise benefits
and not services that we just sell to members
• Socitm is aiming to be driven by member needs
• Public
• Third
• Private
• Socitm has carried out research, is listening, engaging and
discussing member needs with public and third sector
members
• Supplier Partnership Programme is there to benefit its
members
• Today could be the start of a mutually beneficial relationship

• What does Digital mean?
“It means nothing unless it makes a known difference”
Ian Singleton, Birmingham Suppliers event June 2015
• Digital is narrowing the gap between the customer and
technology.
• Digital needs the END to be in context with the MEANS to
deliver a solution.
• The market is changing and expects solutions to problems not
just technology looking for a problem
• Do you have a solution or at least know the problem your
product solves?

• Don’t provide the ‘means’ without understanding the impact
on the ‘end’ (or customer experience/need/problem)
• Socitm can help you understand the customer problem
• Officers involved in policy & research
• Policy & Research briefing including Integrated Health & Social
• Thought leadership and themed networks e.g. LCIOC, PSN, Health & Social
Care, Web managers
• Regional meetings, conferences and masterclasses
• Collaboration platform open to supplier members
• Database of member roles and interests
• Join us through the Socitm Supplier Partnership
Programme

Find out more
We are happy to speak to any
member/organisation interested in
knowing more about Socitm.
Public Sector:
Ian.Singleton@socitm.net
Head of Member Services
07887 624 678
Private Sector:
Nigel.Bragg@socitm.net
Commercial Relationship
manager
07889 665 063

Local open data standards
and support services
Enabling capabilities through a
Local Information Infrastructure
Tim Adams
Programme Manager (LGA)
@DrTimAdams
June 2015 www.local.gov.uk/lginformplus

www.local.gov.uk/lginformplus@LGInformPlus
The Landscape
• Local Government in England
– 353 local authorities; 44 fire & rescue
– Delivers over 1500 different services
– Has over 42,000 items of data collected about it
• Data challenges
– Not conventional data publishers
– Business management data
– Internal culture change
• Data Extent
– Good impression of people and places
– Transactional, personal, performance, aggregated data
across 13 functional areas

Overview of the infrastructure
Functions
Services
Datasets
Incentive
scheme
Inventory
Schemas
Aggregator
Councils
Areas
Other...
data.gov.uk
O D I
certificates
NationalLocal
Neighbour
hoods
Classifications
Data

Objectives of the infrastructure
• Provide useful data – responding to common requests
• Keep it as simple as possible for councils
• Resolve fragmentation, inconsistency and discovery
• Enable data users to accurately interpret data and
aggregate it across councils
Hampshire
Durham
Sevenoaks
Leeds
Craven
Westminster
Any council

LG Inform Plus: providing
information management services
www.local.gov.uk/lginformplus

esd standards – the home of local
government semantics
standards.esd.org.uk

LGA open data pages
Pages at
opendata.esd.org.uk
help navigate local
data
Inventories
• guidance on the format
• see other councils’ inventories
• download in CSV or XML
• upload yours in XML
• configure harvesting of yours
Schemas
• browse schemas used by councils
• get guidance on specific schemas
• see council datasets compliant with a
schema
• get data aggregated across all
councils for a single schema
Datasets
• browse and search datasets
uploaded and harvested
Uniform Resource Identifiers
• search URI sets used to classify data
used in local government
• add your own local alternative names
for URIs

URI sets for classification and links
Datasets
Schemas
Data items
Define
structureof
Contain
Local
authorities
Official
geographies
Neighbour-
hoods
Services
grouped
by function
Other eg:
• Planning
categories
• Entertainment
types
• Procurement
classifications
National
mapping

Open data publishing: sources of
online guidance and materials
www.local.gov.uk/lginformplus

Open data publishing: online guidance
www.esd.org.uk

Guidance on the scheme and schemas
Overview
Submission guidance
Planning schema
Licences schema
Toilets schema

Transparency Code Directives
http://transparency.opendata.esd.org.uk/

Results, benefits, re-use
LG Inventories
LG Schemas
Harvesters & Aggregators
countrywide spreadsheets
Apps – Great British Toilet Map

Opening performance data
standards.esd.org.uk

3500 large area & small area metrics

LG Inform: compare/analyse localities
http://www.local.gov.uk/lginform

LG Inform Plus: small area drilldown

LG Inform Plus: small area reporting

Direct data feed: API open to all
http://api.esd.org.uk/
Help pages Web services
Data tools
http://stark-fortress-7714.herokuapp.com/
Re-use Apps

Further information
LG Inform Plus: local.gov.uk/lginformplus
Open data: opendata.esd.org.uk
Standards: standards.esd.org.uk
Technical Help: support@esd.org.uk
Open data knowledge group:
https://knowledgehub.local.gov.uk/group
/localopendatacommunity
tim.adams@local.gov.uk
@DrTimAdams
lginformplus@local.gov.uk

Follow us @Socitm www.socitm.net/linkedin
Current priorities in local
government
Dr Andy Hopkirk
Head of Research

Current priorities in local gov’t
Austerity?
Maturity?
Diversity?
Place is the Platform

Socitm Policy Priority Areas 2015

Digital by design

Health and social care
integration

Open systems

Whole place/systems/person outcomes
PLACE AS A PLATFORM
Local priorities
Digital Insights (draws on
GDS Design Principles)
Interoperability standards
Bespoke e.g.
building local
network capacity
Co-design/co-
production e.g. care
Self-service e.g.
sport/leisure services
Simple transactions e.g.
parking permits
Propensity of service user to participate
C
o
m
p
l
e
x
i
t
y
Common platforms/building blocks

Future priorities in local gov’t
Socitm
Local CIO Council
Voice!
Influence!

54
Houghfold Associates Ltd . All Rights Reserved.
54
• Technology
• Austerity
• The Suppliers
• Security
• Procurement & Development
• The Digital Divide
• Transformation
• Skills Gap
• GDS Example
• Return of the SI’s
Call of Duty – Digital Ops

55
55
• Is Digital Technology Sufficient to Effectively Run Public Services
– Secure
– Scalable
– Supportable
– Available
– Affordable
• Is there an obvious route out of legacy systems
• The Cuckoo proposition
• Will open systems ever be trusted
Question 1 - Technology

56
56
• Can supported change and transformation be afforded ?
• Should this be funded by Government ?
• Can Local Public Services ever deliver this?
Question 2 Austerity

57
57
• The SME conundrum
– Scalable
– Reliable
– Skilled
– Knowledgeable
– Engagaable
• Why would the incumbents give way
• Positioned
• Developed Relationships
• Received Knowledge
• Will partnering Work?
Question 3 Suppliers

58
58
• Is ignoring security a viable way of proceeding ?
• Does Socitm and others have a role in this?
• Is Cyber a significant reality in Public Services
Question 4 Security

59
59
• Will the Digital Services Marketplace ever really work for LPS?
• Is the GDS design Approach the way?
• Should Development be brought back in-house?
Question 5 Procurement and Development

60
60
• Should some service just be digital no go zones
• What do we do with those who cant/wont work with digital?
Question 6 The Digital Divide

61
61
• Do we ignore the lessons of history on Digital Transformation?
• Where do we start?
• When will we know when we have arrived?
Question 7 Transformation

62
62
• Is it a technology skills gap?
• Why would you work in LPS Digital?
• Is there a LPS skills gap?
Question 8 The Skills Gap

63
63
• What example?
• Are GDS, now, part of the problem (Creationism in Digital)?
• Is the answer shared resources, systems, infrastructure etc……?
Question 9 The GDS Example

64
64
• Can we ever divorce from SI’s?
• Will SI’s now go beyond technology?
• Are LPS going to be a thing of the past ?
Question 10 The Return of the Jedi SI

Agenda
Meeting the local public services challenge head on.
Steve Vallis, Probrand
A digital platform and tools
Roger Burke-Hamilton, CS Transform
The Supplier Partnership Program
Nigel Bragg, Commercial Partnerships Manager

Public Sector Challenges …
Head on
Steve Vallis
June 2015

Europe’s largest IT marketplace online
Plus, managed procurement services
CIPS accredited personalised buying experience
3,000 customers
Managed IT services and solutions
Award-winning technical service excellence
300 customers
Platforms and applications for business transformation
Innovative software that drives smarter working
Proven globally in 150 countries and 27 languages
200 customers
ITPRODUCTSITSERVICESSOFTWARE

Innovation Challenges
 PS Culture - fear of failure and red-tape
 Innovation without risk
 Cost saving
 Competitive advantage
 Automation simplicity
 IT departments under extreme pressure
 Businesses want to ‘own’ projects
 Digital skills shortage – cost of skilled people soaring

Our Problem
 Industry standard skills required
Business Analyst
Scoper
Multiple Developers
Creatives & Design
Testers
Long production cycle
Very expensive
Lots of stakeholders
Goes wrong
Difficult to scale
Risk
The Old Model

Big Opportunity
 Huge demand for diverse web and mobile applications
 U.S. on track to spend $575bn+ on enterprise app dev by 2018. Gartner
 I need a system now
 I want a P.O.C. in weeks and deployment in a few months
 It must be flexible, easy to change and configure
 Fully compatible and integrate seamlessly with legacy systems and data
sources - ‘Systems of Record’
 Commoditised for easy re-use in other system

The Response
Be disruptive
Challenge the norm
Let’s build a platform so non-IT people
can ‘Go Create!’

The Solution
One
Implementer
Without code
Rapid Application
development
Powerful enterprise
level solutions
The UK’s first no-code app platform
Create advanced web and mobile apps quicker and cheaper
Automate business processes, fast
Drive efficiency. Transform productivity.
PROBLEM
Suffering with a skills shortage in
digital. Demand is huge for
applications.
SOLUTION
KnowledgeKube
A Platform to build applications.
Recruit team. Non IT and
Apprentices.
Grow team to 15, start
building applications.
Grow platform
functionality, e.g. Data
Sources
Team of 25
Complete Case Studies
Add Analytics
Code Complete
CESG accredited
2012
2013
2014
Launch aPaaS on Azure
Develop full training suite
2015
Feature rich enterprise apps 77%
quicker and 87% cheaper than
our dev resource
Blue chip tech giant
“
”

Successful
assessment day
recruit (25) came
from a Systems and
Analysis role
following
completion of her
Information Systems
degree.
Despite only recently joining
the team, she has provided a
great input.
With previous
experience in
Marketing roles
(22) joined the
team after
university with no
IT experience but
has settled very
quickly into the
role.
Graduate of Business
Marketing and is thoroughly
enjoying his role.
Graduate with
an MA in
Medieval
History (26)
joined the team
with no IT
experience, after
working as an
Assistant
Librarian.
Has education up to
GCSE level with a keen
interest in rugby, the
outdoors and gaming.
Came via Birmingham
Met College as an
Apprentice.
Successful
assessment day
recruit (21) has
previously
worked in
Accounting roles
due to his
interest in maths
but he also
spends his free
time gaming.
He has a degree in
Mathematics.
Apprentice (17)
joined the team
following
successful
completion of her
apprenticeship.
Educated to GCSE level and
an excellent kickboxer, she
has progressed so much
during her time on the
team.
Proven Implementer Profiles
Mature
apprentice (29)
had previous
roles as a
security guard
and as a retail
supervisor.
Has education up to
GCSE level. Came via
Birmingham Met College
as an Apprentice.
Graduate in
Nursing (29)
who previously
worked in a Call
Centre providing
Customer
Service.
She has shown huge
potential in such a short
space of time and is
Acting Manager when the
Department Manager is
out of the office.
Successful
assessment day
recruit (22)
previously worked in
McDonalds and at
Aston Villa Football
Ground, came to
Mercato with no
previous work
experience in IT.
Completed an Event
Management degree.

‘Your no-code application platform’

So, what’s in it for you?
 Monthly Recurring Revenue and self-serve!
 “I’d like to do more higher net margin software business”
 “I’d like to start offering custom apps to customers”
 “I’d like to improve stickiness with clients”
 KnowledgeKube is an aPaaS in the Cloud
 You can deliver advanced SaaS apps to your customers
 Sell enterprise licence
 Rapidly scale and respond to market opportunities
 What’s your appetite?

A digital platform
and tools
June 2015
roger.burke-hamilton@cstransform.com
Transform 360 on KnowledgeKube

Citizen
Service
Transformation
What I will cover
1. A user perspective on the KnowledgeKube platform
2. A practitioner perspective on the challenges faced now
by UK local government
3. How Transform 360 - the application suite we have
developed on the KnowledgeKube platform - helps local
government to deliver citizen-centric, digitally-enabled
business transformation
4. Our partnership approach, and the benefits it offers to
you

Citizen
Service
Transformation
Who we are
‒ CS Transform is a global leader in government transformation
enabled by technology
‒ A boutique business but we sit at the top table, shaping policy and
decision-making at the most senior levels
‒ Our unique asset is our high-value IP, which forms the basis of the
only global standard for government transformation and the UK
British Standard for city transformation (BSI PAS181)
‒ This IP is embedded in a unique set of applications that support
transformation in governments (and industry) – Transform 360
‒ We license our applications, business tools and processes to
government and channel partners
CUT COSTS
& MAKE
CUSTOMERS
HAPPIER
Reduce
risk
Speed up
delivery
Our proposition

Citizen
Service
Transformation
Our customers
 Australia
 Bangladesh
 Botswana
 Canada
 China
 Croatia
 Denmark
 Egypt
 Ethiopia
 Finland
 France
 Greece
 Hong Kong
 India
 Italy
 Japan
 Jordan
 Kazakhstan
 Kuwait
 Latvia
 Macau
 Malta
 Malaysia
 Nigeria
 Mozambique
 New Zealand
 Poland
 Romania
 Singapore
 Slovenia
 South
Africa
 Sri Lanka
 Taiwan
 Thailand
 Tunisia
 Turkey
 UAE
 Ukraine
 UK
 US
 Zambia
Governments worldwide: at national, state and city levels
UK Government
Global international organisations
Blue chip private sector organisations
40+
Countries

Citizen
Service
Transformation
The end of salami-slicing
‒ Technology enabled business transformation is
happening (there is no other way)
‒ But transformation programmes usually overspend and
under-deliver (because it’s a tough and complex to do)
‒ And there isn’t much confidence in what’s gone before
‒ PAS181 provides the business solution – its either that or
make it up yourself!
‒ We help you exploit the business transformation
opportunity with Transform 360

Citizen
Service
Transformation
PAS 181: the Smart City Framework

Citizen
Service
Transformation
PAS181: the Smart City Framework

Citizen
Service
Transformation
An operating model for smart cities
All about leveraging the existing landscape
And using data and technology optimally
Set to be an ISO standard

Citizen
Service
Transformation
But transformation is hard
And cities are big and complicated
So that’s why we built Transform 360

Citizen
Service
Transformation
utility
solution
services
barrier
customer
Local authority and its providers
costs - assets
“sense of place”
zone of
disruption
|smart cities|
• Vertical industries
• Horizontal systems
WHAT IS DIFFERENT
energy waste
health wellbeing
Triangulation in 3D
• Emphasis on
• leadership
• Collaboration
• Citizen centric
• Benefits realisation
REIMAGINE SERVICES - TRANSFORM
zone of opportunity

Citizen
Service
Transformation
What Transform 360 does for Local Government
‒ Provides a system specifically designed to manage the
key aspects of transformation activity and the key
performance metrics in Local Government
‒ Provides transformation programme managers with the
tools they need to manage programmes – no matter how
complex and how diverse the organisation (or collections
of organisations) might be
‒ Provides business leaders (eg Board) with relevant MI
indicators that show whether the transformation
programme is delivering business impacts.
Transform 360:
Speeds up transformation
De-risks transformation
Reduces the cost of transformation
Accelerates ROI

Citizen
Service
Transformation
How it does it
‒ Used by all key deliverers in the programme
‒ Provides the tools to manage all aspect of the programme

Citizen
Service
Transformation
How it does it
‒ Used by all key deliverers in the programme
‒ Provides the tools to manage all aspect of the programme
‒ Pre-loaded with a transformation plan and operating
model, which covers:
 Programme and project management (to individual task level if needed)
 Budgets
 People and skills
 Key internal and external performance metrics
‒ Guides, tracks and interprets the critical components of
the transformation activity

Citizen
Service
Transformation
Rapid and secure deployment
‒ Transform 360 operates in a hosted environment – either
on KnowledgeKube cloud service or a service from any
major vendor (eg Amazon, IBM, Microsoft)
‒ Application environment certified secure to UK
Government standards
‒ Available through G-Cloud
‒ Requires no integration with existing IT systems – no
dependencies with legacy systems unless desired
‒ Can interface with ERP and other systems (eg SAP)
‒ Users only need a compliant browser and an internet
connection

Citizen
Service
Transformation
Channel partner model
Our model is to sell though partners
Our offer to partners is licensed business process
and the Transform 360 application suite
This puts you in the PAS181 Smart City market

Thank you
impact@cstransform.com

Supplier Partnership Programme
Nigel Bragg
Commercial Relationship Manager
Follow us @Socitm www.socitm.net/linkedin

Contact: nigel.bragg@socitm.net 07889 665063
Your key to building powerful
relationships in the public sector

Our Supplier Partnership Programme aims to connect ICT
suppliers with their target public sector audience in a far more
collaborative environment than the traditional vendor/client
relationship permits to create an unprecedented offering to the
supplier community.
With 23 separate membership services & benefits available,
covering Market Intelligence, Positioning & Thought Leadership,
Networking, Product Development & Marketing Strategy, the
Supplier Partnership Programme helps you build a powerful
channel to market that really resonates with the public sector
audience

Gold
• Limited to 20 premium places
• £13k
Silver
• Ideal for SME’s
• £7,500
Bronze
• Suitable for small companies
• £995

MARKET
INTELLIGENCE
POSITIONING &
THOUGHT
LEADERSHIP
NETWORKING
PRODUCT
DEVELOPMENT
& MARKETING
STRATEGY
SOCITM
ACCOUNT
MANAGER
IT Trends Report
Benchmarking Data
Policy
Briefings
Research &
News
Briefings
Socitm Partner
Branding
White Papers
Co-branded
research
Sponsorship
opportunities
Mass member
communications &
social media
Access online
member
communities
Regional &
National
Events
One to one
briefings with
Socitm senior
management
Proposition
Testing Service
Bespoke
events hosted
by Socitm

Market Intelligence
• Access to sector-specific research and news briefings
• Policy briefings keep you up to date with changing public sector
priorities, legislative & compliance requirements
• Annual IT Trends Report will keep you abreast of all current service
delivery & technology challenges in public sector
• Access historical & current repository of local authority benchmarking
data measuring ICT spend and many other KPIs

Positioning & Thought Leadership
Branding for your website &
comms to Socitm members
Permanent profile on and link
from Socitm website
Advertising & editorial opportunities
in our quarterly members magazine
In Our View
Co-branded Socitm
Research Reports
Publish and distribute white
papers to Socitm audience

Networking
October 19th 2015 –
October 20th 2015
Leicester
…or let us send a sponsored message to our entire membership on your behalf

Product Development & Marketing Strategy
Believe it or not, these people know public sector IT inside out
YOU CAN
USE THEM TO
SHAPE & INFORM YOUR
APPROACH TO PUBLIC
SECTOR PRODUCT
DEVELOPMENT AND
MARKET POSITIONING
BUILD BESPOKE EVENTS
SO YOU CAN GET THE
APPROPRIATE MESSAGING
IN FRONT OF THE RIGHT
PEOPLE

THANK YOU VERY MUCH FOR LISTENING
ANY QUESTIONS?
FOR FURTHER INFORMATION PLEASE CONTACT ME
nigel.bragg@socitm.net
07889 665063

Birmingham Supplier Briefing

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