Achieving Open Government Transparency, Participation and Collaboration through Business Process Management In order to operate efficiently and participatively, ICT platforms for smart cities must support Open Government Data publishing. We are surrounded by data and information which often is only accessible to the administrations and institutions that collected and stored them, although they belong to everybody. A key step in the path to enable Open Government Data publishing is the proper reengineering of processes where Government Data is created, modified and shared among administrations and institutions. Government Data should not just be shared across multiple systems: it should also be possible for everybody to process and analyze it. The availability of such Government Data access services, in addition to increasing Government transparency by increasing accountability to citizens, it helps businesses and civil society innovate and grow, (e.g. by building new applications based on Open Government Data), and engages citizens in improving public services. In the first part of this session we will show how Open Government Transparency, Participation and Collaboration can be achieved through Business Process Management, and we will present the Smart Urbs e-Government Platform, built as part of PRISMA project (funded by the Italian Ministry of Education and Research through the “PON Smart Cities and Social Innovation” call) and currently being tested in the city of Catania for services related to mobility, social services and public spaces issues reporting. In the second part of this session, we will give a practical demonstration of the Smart Urbs e-Government Platform through a business game where the course participants will have the opportunity to try the different tools of the Smart Urbs e-Government Platform.

1. Etna Hitech scpa
Achieving Open Government Transparency, Participation and
Collaboration through Business Process Management
Vladimiro Patatu
Lipari School on Computational Social Science

2. .
Agenda
 Presentation
 Smart Cities in Europe 2020 Strategy
What is a Smart City?
European Innovation Partnership (as part of the Europe 2020 Digital Agenda)
Priority areas: Open Data & Standardization
 Open Government
What is Open Government?
Government as a platform
 Achieving Open Government goals through Business Process
Management
The Italian digital agenda: a practical example on how to achieve Open Government
objectives
Open Government Data
Business Process Management & Open Data

3. .
Etna Hitech
Presentazione
• Etna Hitech ScpA is a
network of enterprises
estabilished in 2005, grouping
more than 15 SMEs in the
ICT sector and localized in
the Etna Valley area.
• The Etna Hitech consortium
members generates a 50M€
turnover and hire over 500
employees

4. .
Etna Hitech
Smart Cities and Communities
• Smart Urban e-Government Platform
PRISMA Project
• Reference model for eGovernment
solutions
• The city of Catania will test the PRISMA
eGov platform
• Business Process re-engineering
• Performance measurement (internal and
external)
• Participation
• Mobility
• Social services

5. .
Agenda
 Presentation
 Smart Cities in Europe 2020 Strategy
What is a Smart City?
European Innovation Partnership (as part of the Europe 2020 Digital Agenda)
Priority areas: Open Data & Standardization
 Open Government
What is Open Government?
Government as a platform
 Achieving Open Government goals through Business Process
Management
The Italian digital agenda: a practical example on how to achieve Open Government
objectives
Open Government Data
Business Process Management & Open Data

6. .
Cities are the Fulcrum of Growth
Urbanization Trend
Urbanisation and economic development are two sides of the same coin.
The growth of a
global urban middle
class, with
correspondingly high
expectations of
public services and
the quality of the
urban infrastructure
and environment, will
have a profound
impact on the market
for smart city
services.

7. .
What is a Smart City?

8. .
What is a smart City?

9. .
Smart Cities in Europe 2020 Strategy

10. .
Smart Cities in Europe 2020 Strategy
The Digital Agenda for Europe (DAE) aims to help
Europe's citizens and businesses to get the most
out of digital technologies. It is the first of seven
flagships initiatives under Europe 2020, the EU's
strategy to deliver smart sustainable and
inclusive growth. Launched in May 2010, the
DAE contains 111 actions, grouped around seven
priority areas (pillars).
Pillar VII: ICT-enabled benefits for EU society: Digital
technologies have enormous potential to benefit
our everyday lives and tackle social challenges.
The Digital Agenda focuses on ICTs capability to
reduce energy consumption, support ageing
citizens' lives, revolutionises health services and
deliver better public services. ICTs can also drive
forward the digitisation of Europe's cultural
heritage providing online access for all.
Action 111: Focus and develop and
implement, as appropriate the Smart Cities,
Active and Healthy Ageing, Green Cars,
Energy Efficient Buildings PPP
In summer 2012, the Commission further
intensified its efforts around smart cities by
announcing the European Innovation
Partnership on Smart Cities and
Communities;

11. .
Smart Cities in Europe 2020 Strategy
European Innovation Partnership smart Cities: moving beyond silos

12. .
Smart Cities in Europe 2020 Strategy
European Innovation Partnership Smart Cities
ICT has supported innovation in
many infrastructures – though
predominantly only independently.
Now is the time to consider the
potential from integration across
these infrastructures, and their
related operational processes.

13. .
Smart Cities in Europe 2020 Strategy
EIP Strategic Implementation Plan Priority Areas and common
challenges/levers

14. .
Smart Cities in Europe 2020 Strategy
EIP Operational Implementation Plan
Provides the following key recommendations:
1. Use agreed standards, protocols and common data formats that
facilitate interoperability across systems, prevent vendor lock-in and foster
competition
2. Make data accessible also to third parties (whilst fully respecting
consumer privacy and protection of legitimate business interests) so to
foster the development and uptake of novel applications
3. Re-use existing infrastructure and put it to multiple use

15. .
Agenda
 Presentation
 Smart Cities in Europe 2020 Strategy
What is a Smart City?
European Innovation Partnership (as part of the Europe 2020 Digital Agenda)
Priority areas: Open Data & Standardization
 Open Government
What is Open Government?
Government as a platform
 Achieving Open Government goals through Business Process
Management
The Italian digital agenda: a practical example on how to achieve Open Government
objectives
Open Government Data
Business Process Management & Open Data

16. .
Open Government
On January 21, 2009, United States,
President Obama issued the first executive
memorandum of his Administration, entitled
“Transparency and Open Government.” In
his memorandum, the President established
three guiding principles for the conduct of
government activities:
Government should be transparent
Government should be participatory
Government should be collaborative

17. .
Open Government

18. .
Open Government

19. .
Open Government
Gustavo Giorgetti Secretaría de Gestión Pública Neuquén - Argentina

20. .
Open Government
Gustavo Giorgetti Secretaría de Gestión Pública Neuquén - Argentina

21. .
Open Government

22. .
Agenda
 Presentation
 Smart Cities in Europe 2020 Strategy
What is a Smart City?
European Innovation Partnership (as part of the Europe 2020 Digital Agenda)
Priority areas: Open Data & Standardization
 Open Government
What is Open Government?
Government as a platform
 Achieving Open Government goals through Business Process
Management
The Italian digital agenda: a practical example on how to achieve Open Government
objectives
Open Government Data
Business Process Management & Open Data

23. .
Open Data Value
Pyramid view of the open data value framework as presented by Istituto Superiore Mario Boella

24. .
Smart Cities OPEN GOV DATA
The 8 principles of Open Gov Data
1. Complete
2. Primary
3. Timely
4. Accessible
5. Machine processable
6. Non-discriminatory
7. Non-proprietary
8. License-free

25. .
Tim Berners-Lee, the inventor of the Web and Linked Data
initiator, suggested a 5 star deployment scheme for Open Data.
Smart Cities OPEN GOV DATA

26. .
Smart Cities OPEN GOV DATA
Italian guidelines: path to open gov data

27. .
Business Process Management
a discipline, not a technology
Business process management (BPM) is the discipline
of managing processes (rather than tasks) as the
means for improving business performance
outcomes and operational agility. Processes span
organizational boundaries, linking together people,
information flows, systems and other assets to create
and deliver value to customers and constituents.

28. .
BPMN Standard
Business Process Model and Notation (BPMN) is a standard for business process
modeling that provides a graphical notation for specifying business processes in
a Business Process Diagram (BPD)
The objective of BPMN is to support business process management, for both
technical users and business users, by providing a notation that is intuitive to
business users, yet able to represent complex process semantics.
The BPMN specification also
provides a mapping between
the graphics of the notation
and the underlying constructs
of execution languages

29. .
BPMN Standard: a real case example
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