SlideShare a Scribd company logo
V 
S 
E 
M 
Contribute 
to Revenue 
Growth 
• Shape Market 
Transitions- Doug M 
• Influence Policies- 
Michael T 
• Drive Demand- Karen 
W 
• Increase Competitive 
Intensity - MSFT & H-Doug 
M 
• Streamline Sales 
Enablement for Each 
Stage of the Customer 
Journey- Karen W 
Accelerate Cisco’s Growth & Ensure our Position as the 
Most Important IT Company in the World 
Shape Market Transitions Through Global, Integrated Campaigns 
Placing our Customers in the Center of our Conversations 
Increase 
Brand Awareness 
and Relevance 
• Leverage Our 
Customers’ Voice- Laura 
F 
• Expand Strategy in 
Digital & Social Media- 
Karen T & Michele B 
• Influencer Engagement 
Strategy- Michael T & 
Karen T 
• Cisco Story Architecture- 
Blair C 
• Accelerate Our Brand 
Through Our Partners- 
Karen W 
• Increase Relevance of 
Cisco Brand in Emerging 
Markets & New Buying 
Centers- Doug M 
Strengthen 
Relationships w/Key 
External Stakeholders 
• Create Platforms that 
Drive Dialogue & 
Engagement- Karen W 
• Drive Partner Loyalty- 
Karen W 
• Develop Actionable 
Customer, Partner, 
Market & Influencer 
Insights- Andy B 
• Expand Customer 
“Listening Posts” 
Accelerate 
our Organization’s 
Health 
• Invest in Compelling 
Professional 
Development Offerings- 
Angela S 
• Foster Our Employee 
Engagement- Blair C & 
Teresa D 
• Cultivate & Celebrate 
One-Team Culture- 
Karen W & Michele B 
Improve 
our Impact and 
Effectiveness 
• Optimize & 
Invest in Our 
Global Capabilities- 
Angela S 
• Execute One Integrated 
Marketing & 
Communications Plan- 
Laura F 
• Deliver High-Value 
Shared Services- 
Angela S & Jim Grubb 
• ACT: Redesign Product 
Marketing Process- 
Doug M 
• Marketing sourced 
pipeline 
• Enabled partner 
bookings 
• Analyst assisted 
bookings 
• Services attach/renewal 
rate 
• Technology leadership 
• Brand power 
• Share of voice and 
sentiment 
• Account engagement 
• Top event metrics 
• Social media 
conversation 
• Expense: Bookings 
• Program: People 
• Attrition/SPOC 
• GMCC employee 
engagement index 
• Leadership development 
• Campaign investment 
alignment 
• Campaign report card 
• Shared services/SLA 
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1

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Cisco Global Marketing Communications VSEM

  • 1. V S E M Contribute to Revenue Growth • Shape Market Transitions- Doug M • Influence Policies- Michael T • Drive Demand- Karen W • Increase Competitive Intensity - MSFT & H-Doug M • Streamline Sales Enablement for Each Stage of the Customer Journey- Karen W Accelerate Cisco’s Growth & Ensure our Position as the Most Important IT Company in the World Shape Market Transitions Through Global, Integrated Campaigns Placing our Customers in the Center of our Conversations Increase Brand Awareness and Relevance • Leverage Our Customers’ Voice- Laura F • Expand Strategy in Digital & Social Media- Karen T & Michele B • Influencer Engagement Strategy- Michael T & Karen T • Cisco Story Architecture- Blair C • Accelerate Our Brand Through Our Partners- Karen W • Increase Relevance of Cisco Brand in Emerging Markets & New Buying Centers- Doug M Strengthen Relationships w/Key External Stakeholders • Create Platforms that Drive Dialogue & Engagement- Karen W • Drive Partner Loyalty- Karen W • Develop Actionable Customer, Partner, Market & Influencer Insights- Andy B • Expand Customer “Listening Posts” Accelerate our Organization’s Health • Invest in Compelling Professional Development Offerings- Angela S • Foster Our Employee Engagement- Blair C & Teresa D • Cultivate & Celebrate One-Team Culture- Karen W & Michele B Improve our Impact and Effectiveness • Optimize & Invest in Our Global Capabilities- Angela S • Execute One Integrated Marketing & Communications Plan- Laura F • Deliver High-Value Shared Services- Angela S & Jim Grubb • ACT: Redesign Product Marketing Process- Doug M • Marketing sourced pipeline • Enabled partner bookings • Analyst assisted bookings • Services attach/renewal rate • Technology leadership • Brand power • Share of voice and sentiment • Account engagement • Top event metrics • Social media conversation • Expense: Bookings • Program: People • Attrition/SPOC • GMCC employee engagement index • Leadership development • Campaign investment alignment • Campaign report card • Shared services/SLA © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1