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Hawkins, Zita resume 2016 (2)


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Hawkins, Zita resume 2016 (2)

  1. 1. 1 ZITA P. HAWKINS 6516 Tower Drive, #301  Alexandria, VA 22306 C: (703) 919-0619  E-mail: SUMMARY Administrative professional with 15 plus years of experience in the Planning, Catering, Restaurant, and Non-Profit industries. Proven expertise in Office Administration, Accounting, Event Planning and Coordination. Expertise in Word, Excel, PowerPoint, and proficiency in Access. Outstanding leadership, organizational, interpersonal and communication skills. Excellent decision-making, problem solving, and multi-tasking skills. Ability to achieve intended results in fast-paced, high-pressured environments. Interned for the White House in 1995 with Security Clearance. PROFESSIONAL EXPERIENCE Home Goods, Alexandria, VA Oct 2013 – Present Cash Office Accountant / Floor Coordinator  Reconciliations and for daily store sales ranging from $15,000 to $30,000  Accurately account for all “money bags” of cashier’s registers at end of each employee’s shift and the end of the business day.  Prepares on a timely basis all deposits to be picked up by armored car service.  Prepare “money bags” for each cashier’s register.  Input registered numbers in a computer database of daily sales to be reviewed by home office.  Engage in communications and sale of merchandise with customers daily. Mansion on O Street, Washington, DC Nov 2013 - Dec 2015 Event Manager  Coordinated and organized Special Events from start to finish  Instructed, directed and supervised staff and guest during events.  Brought and maintained new business and existing clients  Booked special events –wedding receptions, luncheons, dinners, showers, corporate, retreats, conferences  Promoted Mansion Event Business  Created and reviewed client contracts before and after the events.  Ability to multi-task, displayed focus and complete concentration on events, demonstrated excellent customer, provided immediate attention. B. Smith’s Restaurant, Union Station, Washington, DC May 2012 – Oct 2013 Catering Director / Assistant Restaurant Manager  Successfully developed, managed, and maintained multiple databases and information for clients and members.  Booked private events (private rooms) such as luncheons, dinners and receptions/buyouts for clients.  Ability to handle high volume of guests with guidance and control.  Negotiated contracts with vendors and clients, contract modifications.  Collected and settled revenue for both the Restaurant sales and Catering Department.  Scheduled and worked with Clients for walk-thru’s of venues.  Responded to and handled guest problems and complaints (problem solver).  Increased yearly profits with new and former business clients.  Hosted and supervised events with Senators, Congressmen, actors, business companies and government organizations.
  2. 2. 2 Zanzibar Restaurant and Entertainment Group, Washington, DC Dec 1999 – Oct 2010 Senior Manager / Special Events Manager  Oversaw travel and hotel logistics for high profile and celebrity clientele.  Maintained client relationships by insuring customer confidentiality and securing all sensitive information.  Scheduled and coordinated business meetings, answering phones, receiving deliveries, and ordering supplies, processed and issued invoices to clients and vendors.  Handled high volume of guest (2000 – 3000) on weekly basis.  Negotiated, analyzed and issued contracts to clients, contract modifications.  Administered the terms and conditions of the contracts.  Prepared Banquet Event Orders (contracts) to clients, staff and upper manager for review.  Recruited, trained, delegated, coached, motivated and evaluated the performance of 80-100 staff employees. UCC Insurance Board, Inc., Gaithersburg, MD May 1995 – April 2004 Account Executive Manage and respond to a high volume of phone / web quote inquiries, research, and process information.  Scheduled and coordinated business meetings, answered phones, received deliveries, and ordered supplies.  Maintained customer records, provided research and updated Point System and Applied System’s WinTam databases. EDUCATION BS, Mass Communications, Norfolk State University, Norfolk, VA