ZITA P. HAWKINS
6516 Tower Drive, #301 Alexandria, VA 22306
C: (703) 919-0619 E-mail: email@example.com
Administrative professional with 15 plus years of experience in the Planning, Catering, Restaurant, and
Non-Profit industries. Proven expertise in Office Administration, Accounting, Event Planning and
Coordination. Expertise in Word, Excel, PowerPoint, and proficiency in Access. Outstanding leadership,
organizational, interpersonal and communication skills. Excellent decision-making, problem solving, and
multi-tasking skills. Ability to achieve intended results in fast-paced, high-pressured environments.
Interned for the White House in 1995 with Security Clearance.
Home Goods, Alexandria, VA Oct 2013 – Present
Cash Office Accountant / Floor Coordinator
Reconciliations and for daily store sales ranging from $15,000 to $30,000
Accurately account for all “money bags” of cashier’s registers at end of each employee’s shift and the
end of the business day.
Prepares on a timely basis all deposits to be picked up by armored car service.
Prepare “money bags” for each cashier’s register.
Input registered numbers in a computer database of daily sales to be reviewed by home office.
Engage in communications and sale of merchandise with customers daily.
Mansion on O Street, Washington, DC Nov 2013 - Dec 2015
Coordinated and organized Special Events from start to finish
Instructed, directed and supervised staff and guest during events.
Brought and maintained new business and existing clients
Booked special events –wedding receptions, luncheons, dinners, showers, corporate, retreats,
Promoted Mansion Event Business
Created and reviewed client contracts before and after the events.
Ability to multi-task, displayed focus and complete concentration on events, demonstrated excellent
customer, provided immediate attention.
B. Smith’s Restaurant, Union Station, Washington, DC May 2012 – Oct 2013
Catering Director / Assistant Restaurant Manager
Successfully developed, managed, and maintained multiple databases and information for clients and
Booked private events (private rooms) such as luncheons, dinners and receptions/buyouts for clients.
Ability to handle high volume of guests with guidance and control.
Negotiated contracts with vendors and clients, contract modifications.
Collected and settled revenue for both the Restaurant sales and Catering Department.
Scheduled and worked with Clients for walk-thru’s of venues.
Responded to and handled guest problems and complaints (problem solver).
Increased yearly profits with new and former business clients.
Hosted and supervised events with Senators, Congressmen, actors, business companies and
Zanzibar Restaurant and Entertainment Group, Washington, DC Dec 1999 – Oct 2010
Senior Manager / Special Events Manager
Oversaw travel and hotel logistics for high profile and celebrity clientele.
Maintained client relationships by insuring customer confidentiality and securing all sensitive
Scheduled and coordinated business meetings, answering phones, receiving deliveries, and ordering
supplies, processed and issued invoices to clients and vendors.
Handled high volume of guest (2000 – 3000) on weekly basis.
Negotiated, analyzed and issued contracts to clients, contract modifications.
Administered the terms and conditions of the contracts.
Prepared Banquet Event Orders (contracts) to clients, staff and upper manager for review.
Recruited, trained, delegated, coached, motivated and evaluated the performance of 80-100 staff
UCC Insurance Board, Inc., Gaithersburg, MD May 1995 – April 2004
Manage and respond to a high volume of phone / web quote inquiries, research, and process information.
Scheduled and coordinated business meetings, answered phones, received deliveries, and ordered
Maintained customer records, provided research and updated Point System and Applied System’s
BS, Mass Communications, Norfolk State University, Norfolk, VA