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Robert H. Steinberg II
1245 North Laurel Avenue #4, West Hollywood, CA 90046 (704) 281-4801 rhsteinb@gmail.com
Experience
Campaign Manager – Citizennet 2015-Present
Responsible for social ad operations in the U.S., for globally recognized live events client.
Provided paid social strategy and reporting to local marketers and directors for individual shows, national tours, and brand initiatives
across multiple social platforms.
Maintained and built strong client relationships by working together towards common goals
Oversaw the execution and optimization of 300+ ad campaigns weekly.
Customer Support Advocate – HULU 2013-2015
Acted as the front line champion for the customer in assisting with billing and technical support needs.
Assisted in resolving conflicts found on Social Media Platforms. Followed up with users to ensure they get the experience we promise.
Responded to hundreds of emails and phone calls daily, performing at twice the average Customer Support Advocate. Well
exceeded department expectations based on metric data.
Ranked within the department at 1 out of 45 in efficiency.
Consistently delivered an excellent experience for employees and customers on a daily basis.
Mentored and guided new employees with proper phone and email etiquette as well as the ability to work fast and efficiently.
Event Coordinator – Boyz in the Kitchen 2012 & 2013
Successfully Organized events ranging from $300 meals to $30,000 major events including food, beverage, and atmosphere. Outings
ranged from 15 – 200 attendees.
Strategically planned functions from creation to completion. Followed up with all parties involved to gather feedback for
improvement.
Managed company Facebook, Instagram, and Twitter in performing all necessary Social Media Marketing. Spearheaded the
reconstruction of Company website.
Worked as the liaison between the client and the business. Strived to provide excellent customer service for all clients. Clients include
RIOT Games, The NFL Network, Dexter, The Price is Right, Aramark, Stereo D, The Nerdist, and many more.
Collected information from clients to piece together menus that fit their events' needs
Cold called to produce sales within the business. Successfully met Budget every month. Grew business profits while staying within
client budget restrictions.
Media Correspondent – Largemouth Communications 2011-2012
Worked closely with Fortune 500 company Kangaroo Express as well as charity organizations such as the USO and Wounded Warrior
Project.
Created all social media messaging regarding Salute our Troops Campaign including Facebook, Twitter, and Instagram.
Acted as a liaison for Newspaper, Television, Radio, and other forms of media. Facilitated and performed in interviews ensuring
proper PR messaging was shared.
Solicited donations for Kangaroo Express’ Salute our Troops tour, raising over 2.6 million dollars.
Collected visual media for events such as Operation Coming Home Groundbreaking, Kangaroo Tour Stops, Talent Shows, and many
more.
Performed administrative duties such as book keeping and ensuring the tour arrives on time to its intended locations.
Theatre Technician – NC State Stewart Theatre 2008-2011
Interfaced with diverse breadth of student groups/speakers/performers to discuss/understand A/V needs.
Designed and implemented A/V equipment/experience as specified by performers/speakers/etc.
Troubleshot sound/lighting/media-related technical issues during performance
Education
NC State University - Raleigh, NC 2008-2011 GPA: 3.25
Bachelor of Science in Business Management - Focus: Marketing Minor: Theatre
Skills
Computer Proficiency Windows and Mac, Excel, PowerPoint, Access, Word, Facebook Blueprint, Twitter Flight School, Instagram
Communication Public Speaking, Counseling, Teaching, Customer Service, Cold Calling
Theatre Technical Lighting, Rigging, Light and Sound production, Event organizing
Business Technical Organization, Leadership, Delegating Tasks, Creativity, Business Ethics, Business Law,
International Marketing, Social Media, Sales, Public Relations, Communications
