This document is a resume for Alyzza Marie Sy Bartolome, who has over 5 years of experience in hospitality roles including front desk clerk and travel coordinator. She has a Bachelor's degree in Hotel and Restaurant Management from the International School for Hotel and Restaurant Management. Her resume highlights her skills in customer service, computer applications, and handling reservations, as well as professional experience at El Cielito Hotels in various locations in the Philippines.

1. ALYZZA MARIE SY BARTOLOME
201 M. Gregorio Street San Antonio
Cavite City, Philippines, 4100
+ 63 921 334 2972/ +63 936 486 1928
alyzzamarieb@yahoo.com, alyzzabartolome@gmail.com
CAREER OBJECTIVE:
To work within a growing organization that offers challenges and opportunity to grow with the company. I
wish to contribute my hospitality experience and my enthusiasmfor excellent customer service.
EDUCATION:
SCHOOL DEGREE YEAR GRADUATED
International School for Hotel and Restaurant
Management
Bachelor of Science in Hotel College 2009 - 2013
and Restaurant Management
SUMMARY SKILLS:
 Dealing with online travel agencies and traditional agencies.
 Making quotations and contracts for traditional agencies.
 With knowledge in handling front office activities independently
 Punctual and ability to perform tasks independently
 Good coordination and relationship in the organization
 Effective written and verbal communication skills
 Good telephone etiquettes and presentation skills
 Skilled in major computer applications related to work like Microsoft Word, Excel, PowerPoint and the
Internet
 Ability to perform tasks under pressure
 Hard working and committed to work
PROFESSIONAL EXPERIENCE:
El Cielito Hotels (Makati, Baguio, Sta. Rosa, Tagaytay, Makiling)– June 1, 2015 and Present
Position: Travel Coordinator
 Ensure good relationship with the Travel Coordinators.
 Making quotations and review contracts.
 Check the extranet daily.
 Making promotions on different Online Travel Accounts.
 Research on optimal travel alternatives.
 Resolve organization travel related technical conflicts.
 Research and resolve all incorrect charges with respected to entire travel program.
 Verify entire group reservation request for correctness against meeting profile.
 Identify most suitable as well as best quality service with reasonable possible rates.
 Collect information from travel agent.

2. El Cielito Hotel- Makati- May 2, 2013-May 31, 2015
Position: Front Desk Clerk
804 A. Arnaiz Ave. Makati City
 Receive and process reservations correctly.
 Provide accommodation reception services.
 Operate computerized reservation system.
 Check-in/out of guests in an efficient and friendly manner.
 Responsible for managing incoming and outgoing calls.
 Handles the tasks of attending visitors and organizing meetings.
 Performs the tasks of maintaining administrative records of the organization.
 Performs other administrative tasks as required.
 Provide effective customer services.
 Handles all guest interactions with the highest level of hospitality and professionalism.
ON–THE–JOB TRAINING:
 Days Hotel Tagaytay
Tagaytay-Nasugbu Highway, Tagaytay
June 5, 2012 – September 1, 2012
ACHIEVEMENT/CERTICATE OF COMPLETION:
 Employee of the Quarter 2014
El Cielito Hotel – Makati
Front Desk Clerk
 Certificate of Recognition Days Hotel
Outstanding Service Top 2
Tagaytay-Nasugbu Highway, Tagaytay
 National Certificate II Front Office
Accredited by: Technical Education and Skills Development Authority (TESDA)
May 2, 2012
 National Certificate II Bartending Services
Accredited by: Technical Education and Skills Development Authority (TESDA)
April 20, 2012
 National Certificate II Bartending Services
Accredited by: Technical Education and Skills Development Authority (TESDA)
April 11, 2012
 National Certificate II Housekeeping
Accredited by: Technical Education and Skills Development Authority (TESDA)
March 27, 2012
 National Certificate II Food and Beverage Services
Accredited by: Technical Education and Skills Development Authority (TESDA)
March 23, 2012
 National Certificate II Bread and Pastry Production
Accredited by: Technical Education and Skills Development Authority (TESDA)
September 30, 2011

3. PERSONAL BACKGROND:
Date of Birth : August 26, 1993
Place of Birth : Cavite City
Gender : Female
Age : 21 yrs. old
Height : 5’4
Weight : 110 lbs.
Nationality : Filipino
Civil Status : Single
Religion : Catholic
Language Spoken : English and Filipino
Father : Victor G. Bartolome
Mother : Emelinda S. Bartolome
CHARACTER REFERENCES:
Available upon request.
“I hereby certify that all information given is correct and true to the best of my knowledge and belief.”
Alyzza Marie Sy Bartolome