1. Reina Irizarry-Medina
324 French Street, Hammonton NJ 08037
609-674-4659 (Cell Phone)
609-704-5577 (Home)
ririzarry718@hotmail.com
Objectives
An extremely dependable professional with over 16+ years of experience of providing excellent customer
service in a multi-tasking environment seeking a position as a team-player in a people-oriented
organization where I can use my experiences and capabilities to its fullest potential to help the
organization achieve its goals.
Skills
Bilingual, fully fluent in Spanish and English.
Excellent oral and written communication skills.
Knowledgeable computer skills, Power Point, Microsoft word and Publisher.
Great telephone skills
Strong interpersonal and analytic skills.
Strong banking concepts.
Ability to work in a fast paced environment.
Experience
Sales and Service Specialist-Teller
Bank of America - Hammonton NJ
2007 – 2015
• Process standard teller transactions for customers
• Provided bi-lingual customer support for high-volume branch
• Executed financial transactions according to bank policies and procedures.
• Executed bank policies for secured safe deposit boxes.
• Redeemed U.S. savings bonds applications to the Federal Reserve as needed.
• In depth knowledge of examining instruments for endorsements and verification purposes.
• Opened/closed accounts including checking, savings, money Market, certificates of deposit.
• Hands on experience in providing exceptional customer service and resolving clients’ accounts
issues.
• Responded to customer inquiries, complaints and comments on a daily basis.
• Trained to process proof work through remote scanner.
• Processed data entry to update client files.

2. • Reviewed and verified transactions to ensure proper processing according to established quality
standards.
• Provided navigational assistance with online and mobile banking.
Academic Advisor
Community Advocate/Hispanic Outreach
ASPIRA Inc. of NJ – Vineland NJ
2001 – 2007
• Planned events, training and activities of more than 200 youths in a Work
readiness/Leadership program.
• Educated and developed youth leadership.
• Presented workshops on self-awareness, responsibilities and the skills needed for leadership
and an appreciation for their cultural heritage.
• Safely supervised and provided emotional support to troubled teens.
• Prepared and presented workshops for youth planning to attend college.
• Develop presentations for work readiness skills including resume writing, interviews, filling
out job applications and job placement.
• Organized the preparation of community events, such as fundraisers, food drive, youth
awareness day, awards ceremony for students, youth leadership convocation at Rowan and
educational trips to various universities.
• Maintained records and rosters for all clients.
• Assist clients with resume writing, job applications and Job placement.
• Referred TANF and post TANF clients to Board of Social Services for assessment of
supplemental services and community programs.
• Assisted in increasing caseload of 150 clients to 250 in a year.
• Helped in preparing and organizing several health and job fairs to increase recruitment and
help the community.
• Implemented program for community services help.
Customer Service Manager
Wal-Mart – Hammonton NJ
1999 – 2001
• Expedited communications between upper level management and general personnel.
• Managed electronics department.
• Supervised front desk and ten cashiers.
• Handle customer complaints.
• Managed all money and registers throughout the store during shift.
Education
Accounting/Money management
• Certified Certificate/40 hour course

3. Mental Health and HIV
• Training attended (10 hours)
Managing Boundary Issues in Working with HIV/AIDS Patients
• Training attended (10 hours)
Hammonton High Graduate - 1975