1. Cheri Castro
Career Overview
Highly enthusiastic, results driven, client services professional with 20+ years customer interface experience looking to
use my skills and expertise to advance and grow with a professional and reputable company.
Core Strengths
Extensive scheduling experience utilizing Virtual
Roster, CLEARCare and BOSS Scheduling
Programs
Quality assurance knowledge
Telephone sales inquiries specialist
Payroll and Billing specialist
Microsoft Office experience
Timeworks, Kronos, Lathem and Santrax Time &
Attendance Program experience
Advanced client services experience
Active listening skills
Customer Service expert
Seasoned in conflict resolution
Strong organizational skills
Sharp problem solver
Courteous demeanor
Energetic work attitude
Strong organizational skills
Adaptive team player
Telecommunication skills
Accomplishments
Continuously advanced within Home Instead Senior Care due to hard work and career achievements.
Directed Scheduling Department to maintain schedules for 175+ clients and 165+ CAREGivers.
Coordinated and processed all semi annual VA Geriatrics and Extended Care (GEC) Referral forms to provide
contracted care, working closely with Social Workers, Doctors and Discharge Planners for 75+ active VA clients.
Researched, communicated and rapidly resolved client conflicts to prevent loss of key accounts.
Consistently generated additional revenue through skilled sales techniques in office, private homes and over
telephone communications.
Implemented employee "open door" communication policy.
Worked closely with outside organizations to prepare employees for additional training and or employment
opportunities along with assistance with unemployment and cobra benefits for 80+ Gottschalk employees.
Work Experience
Centralized Scheduling Planner
February 2016 to April 2016
Caesars Entertainment － Las Vegas, NV
Monitored daily payroll audit for 40+ employees making sure that all payroll entries were correct. Processed all vacation
and time off requests per Union Contract policy. Assisted with creating weekly schedules using the Virtual Roster
Scheduling Program. Worked with the Time Works Payroll Program to process bi-weekly payroll.
Director of Client Services
November 2009 to November 2015
Home Instead Senior Care － Riverside, California
Advanced through company working as Scheduling Coordinator, Human Resources Recruiter, Director of Quality
Assurance and Director of Client Services. Directed and maintained all staffing for 175+ clients and 165+ Caregivers.
Developed highly empathetic client relationships and earned reputation for exceeding client services satisfaction.
Processed billing for all clients and assisted with weekly and monthly invoicing, working closely with the Billing
Specialist. Processed weekly payroll for all Caregivers. Provided lead training and staffing support for all Client Service
Coordinators. Worked under strict deadlines and responded to service requests and emergency call-offs. Promptly
responded to general inquiries from Clients, families, staff and employees via telephone, mail, e-mail and fax.
Guaranteed positive client and Caregiver experiences and resolved all client and family complaints.
2725 W. Wigwam Avenue #1108, Las Vegas Nevada 89123
Cell: (951) 505-2506 - CLCastro223@Yahoo.com

2. Human Resources Manager
August 2008 to July 2009
Gottschalks － Hemet, California
Assistant to the Southern California Regional Human Resources Director. Acting advocate for both Gottschalks
Company and Gottschalks associates. Assist in employee development opportunities, employee assistance programs,
profit sharing, employee benefits, problem solving and "Open Door" communication opportunities. Determined staffing
requirements, interview, hire and train all new employees. Daily management consulting of associate issues and trouble
shoot associate problems. Assist with associate disciplinary issues. Work within payroll budget to provide scheduling for
85+ associates using Kronos timekeeping program. Maintain all personnel files. Name Used: Cheri Denis
Assistant Director of Catering and Food Service
June 2007 to February 2008
Compass Group/Morrison Management － Palm Springs, California
Served as the assistant to the Director and Associate Director of the Food and Nutrition Department at Desert Regional
Medical Center. Responsibilities included being acting Office Manager, processed daily payroll entry using the Lathem
Payroll System for 80+ employees, implemented daily administrative tasks such as data entry for all sales generated from
the previous day and prepared daily deposit. Coordinated and prepared week-end and month-end sales reports for close
out using the E-Finance System. Processed all invoices for payment. Ordered all food and paper products from various
vendors. Met with patients to determine patient satisfaction and resolve any department issues or customer complaints.
Name Used: Cheri Gil
Catering Sales Coordinator
August 2005 to April 2007
Compass Group/Chartwells Dining & Catering Services － Cape Girardeau, Missouri
Responsible for coordinating and marketing of all catering events for Southeast Missouri State University, both on and
off campus for as many as 20 to 1400 guests. Provided coordination of employees, vendors, consultants and contract
workers. Scheduled all event meetings with key staff members. Prepared all event menu proposals. Monitor event
budgets and maintain all event/client files. Provided weekly payroll support of all catering associates. Name Used: Cheri
Gil
Reservation Sales Agent
April 1993 to May 1998
Amtrak － Riverside, CA
Worked within the Riverside, CA. Reservations Call Center. Telephone Sales Operator working with customers to
create, change and cancel both local and international rail travel arrangements. Provided excellent Customer Service
skills and consistently worked with customers to up-sell their travel arrangements to include First Class
accommodations and upgraded meal packages.
Facility Manager
February 1991 to July 2005
Gil's Board and Care － Riverside, California
Managed family owned Level II Board and Care facility for developmentally disabled adult women. Prepared and
maintained all Consumer files and documentation for support group meetings with social workers, doctors, state
licensing board and families. Coordinated and maintained all bookkeeping and facility files and provided documentation
for all facility inspections. Monitored Consumer finances. Name Used: Cheri Gil
Educational Background
High School Diploma : High School Studies, 1987
Norte Vista High School － Riverside, CA, USA