1. Chavez, Kristoffer R.
Contact Info
Address: # 44 Sto. Rosario Drive Blk 5 Lot 16, Phase 1C, Pacita, San Pedro
Laguna, Philippines. 4023
Mobile No: +63 949 8131802
Email: kristofferchavez@gmail.com
Personal Particulars
Age: 34 Date of Birth: September 28, 1982
Nationality: Filipino Gender: Male
Marital Status: Married Passport No: EC8172474
Employment History
Company Name: Citibank Philippines
Position Title: Project Manager – Global Process Owners - Business Advisory
Team
Date Joined: January 2016 Date Left: Present
Work Description:
• Manage and handle all GIDA related projects. Act as the main Project
Manager for GIDA projects with other Groups / Business and all GIDA internal
projects, enhancements, upgrades and automation.
• Provide consultative support to business in information security and risk
assessments.
• Review risk and control levels for multi-functional areas for GIDA supported
applications/tools and propose revisions where necessary.
• Review GIDA processes to address business impacts based on metrics review,
business and GIDA partner feedback or other sources to identify root causes
and possible process improvements.
• Coordinate GIDA process changes with the impacted businesses to eliminate
surprises, create awareness, obtain buy-in and address business concerns.

2. • Engage in any new system development or major enhancements that affect
GIDA services so GIDA can provide the appropriate support and advisory.
Company Name: Citibank Philippines
Position Title: Project Manager – Application Subject Matter Expert
Date Joined: August 2014 Date Left: N/A
Work Description:
• Project Manager for Subject Matter Expert for GIDA Applications group
• Work on all Projects for Citi Business applications from On-boarding to
decommission of the application
• Assist and support Business users for level 2 and escalations related
application support
• Assist and support Fulfillment Center team for any issue which cannot be
resolved by Level 1 support team
• Provide and assist on all Audit for GIDA team
• Manage and assist senior management for all matters related to GIDA
Application SME group members in Philippines, Singapore and Malaysia
• Work with Senior Management on team improvement and continuously work
on metrics improvement to maintain the best quality of service provided by
the group to the business
Company Name: Citibank Singapore
Position Title: Project Manager – Mainframe Systems
Date Joined: March 2012 Date Left: March 2014
Work Description:
• Manage Projects on security and controls at the operating system level of
Mainframe/zOS
• Manage projects related to Data access and entitlement permission. Provide
support for technical question on Project RACF related issues.
Company Name: Citibank
Position Title: Global Compliance Monitoring Team (Manager)
Date Joined: May 2009 – March 2012
Work Description:

3. • Perform internal and external audits for all security events. Prepare
deliverables for all audit events and discuss with auditors for all process and
policies and prove that all are followed and everything is according to
company standards
• Participate in Wintel, Unix, Midrange, Database and Mainframe projects and
ensure that all projects will comply with Citi standards and everything will be
subject to Audit and complies to company security standards.
• Review day to day ISA activity logs for Mainframe/Unix/Wintel platforms and
ensure all process are followed according to company security policy
• Detect unauthorized system access and make sure no access are given
without proper request
• Participate in solving security issues and assist in creating new and better
security policy and standards
• Manage team performance
Company Name: Citibank
Position Title: Helpdesk/Remote Desktop Team Leader (Level 1 Support)
Date Joined: August 2007
Work Description:
• Handle Phone/Email technical concerns of Citibank employees
• Resolve problems over the phone using VNC
• Configure/Fix Microsoft Office applications. Assist with all Outlook problems.
• Configure and assist with Blackberry problems
• Assist and fix user problem while connecting remotely or working from home
using AT&T Netclient or Juniper Network connection
• Create technical documentation, procedures and Help files for user’s guidance
• Manage user’s application. Maintain software licenses for the company and
audit all machines software licenses
• Perform VTM patching for all machines, ensure that all security/application
patches are properly installed
• Handle call monitoring applications such as Avaya CMS supervisor and
generate call report and statistics
• Create management report to be presented to Senior Managers for team
performance updates
Company Name: APAC Customer Service
Position Title: E-Helpdesk Support Analyst
Date Joined: May 2006 Date Left: August 2007
Work Description:
• Handle Account administration for All the Employees
• Maintain Active Directory and Exchange Server of the company
• Configure Outlook with connection to the Exchange Server and also performs
basic troubleshooting steps with any problems with all office applications

4. • Use of tools launched through Citrix such as Remedy, Active Directory, SMS
Tool, Remote Assistance and Remote Tools, Rumba and others
• Configure, maintenance and administration of Computers, Network Printers,
Handheld devices such as Blackberry and Palm devices
Company Name: Link2support Inc.
Position Title: Assistant Team Leader for Special Application Team
Date Joined: May 2003 Date Left: March 2006
Work Description:
• Support network configuration for Linksys which involves Configuration of
Wired and Wireless networks from Home network to small Office network
• Installation and configuration of devices such as Wired/Wireless network
adapters, Wired/Wireless Routers, Printserver, NAS, Wired/Wireless Media
Devices and VPN Gateway to Gateway configuration
• Use of RightNow system for Call ticketing so as Chat and Email support
• Team management, Handling of escalated calls and cases from Chat and
Email
Educational Background
Highest Education:
Level: College Degree
Field of Study: Engineering Major: Computer Engineering
University: AMA Computer University Graduation Date: September 2003
Certifications:
MCP (Microsoft Certified Professional) Date Finished: April 2007
MCDST (Microsoft Certified Desktop Support Technician) Date Finished: May 2007