1. Siva Krishna T
E Mail: Sivakrishna.Tunga@gmail.com Contact No: +91 9989263355
Career Objective
To be a part of an esteemed Organization where my knowledge matches its growth while enhancing skills
for continuous growth in my career
Summary
• Having 6 years of experience in System Administration
• Good understanding of issues and resolving through Remote Desktop and Bomgar Remote
Session
• VM Configuration
• Hands on experience on Ticketing Tools like Easy-Vista & BMC Remedy.
• Hands on experience on installing Operating systems both manual and remote installations
• Trained MCITP – Specialized on Server 2008 in the year 2009
• Worked as an accountant at Swernalatha Corporation for 6 months in the year 2010.
• Excellent supervision capabilities in handling clients.
• Global Account Management: Managing user account via AD and other systems.
Education Qualification
• B.com Computers from Sri Venkateswara University (Affiliated), Tirupati.
Skills
• Operating System: Windows Server 2008 & 2012, Windows XP, Windows 7 and higher Versions
• Ticketing Tools: BMC Remedy & Easy-Vista
• MS Office: Word, Excel (Ver. 2010 and O365)
• Remote Desktop: Bomgar

2. Work Experience
Company Name: SYSWARE Infotech pvt. Ltd Delhi 110016.
Client: Tecumseh Products India pvt. Ltd
Designation: Customer support (L1 and L2 Remote Desktop Support)
From: May 02, 2016 to till date
Roles:
• Involved in resolving the network issues and Lan configuration
• Handling critical issues with Microsoft Outlook Ver. 2013 and O365
• Handle responsibilities of analyzing hardware and software problems and select proper
corrective action
• Resolving day-to-day issues of users through Helpdesk tickets and Easy Vista ensuring that the
ticket count should be zero by end of the day
• Installing and Troubleshooting of Operating Systems of all Windows Family.
Work Experience
Company Name: Jconnect Infotech Pvt. Ltd, New Delhi.
Client: HCL technologies (GTECH)
Designation: Network Engineer ( L2 Remote desktop Support)
From: Jan 22, 2015 to 29th
–Feb-2016
Roles:
• As a member of the Remote Desktop Services the second level of support for Service desk
agents for GTECH/IGT employees, handle unresolved issues provided by service desk. If needed
escalating to the next level of support as per escalation procedure.
• Involved in Remote software installations on client’s computer using Bomgar & Microsoft Lync
• Involved in resolving the network issues
• Participating in Bridge calls with network admins to identified the root cause of network issues
• Helping the GTECH clients over the phone, email and chat.

3. • Handling critical issues with Microsoft Outlook Ver. 2010 and O365
Company Name: TMI staffing services Pvt. Ltd., Hyderabad.
Client: HCL Technologies, Local IT Support
Designation: Associate Engineer
From: July 01, 2013 – Dec 31, 2014
Roles:
• Active Directory Services Installation and configurations (Active Directory Domain, User and
Computers, Domain Control Security Policies.
• Computer Hardware assembling, P-4, Pentium(R) Dual-Core, I3, I5 Systems
• Resolving the incident and service tickets raised by HCL employees within SLA.
• Involved in installing the software using the admins rights
• SPOC for VIP Escalations.
• Updating the patches, Asset Management, Anti-Virus updates
• Updating the remedy tickets and closing the tickets before the ticket breaches the SLA
• Handling critical issues with Outlook Ver. 2010 & 2013
Company Name: Chaque Jour HR services Pvt. Ltd., New Delhi.
Client: HCL Technologies, Local IT Support
Designation: Associate Engineer
From: Nov 2, 2010 – Jun 30, 2013
Roles:
• Active Directory Services Installation and configurations (Active Directory Domain, User and
Computers, Domain Control Security Policies.
• Computer Hardware assembling, P-4, Pentium(R) Dual-Core, I3, I5 Systems
• Resolving the incident and service tickets raised by HCL employees within SLA.
• Involved in installing the software using the admins rights
• SPOC for VIP Escalations.
• Updating the patches, Asset Management, Anti-Virus updates
• Updating the remedy tickets and closing the tickets before the ticket breaches the SLA

4. • Handling critical issues with Outlook Ver. 2010 & 2013
Projects Undertaken:
Dormancy of User accounts in Active Directory (HCL - GTECH):
• A Project that was initiated to delete the dormant user accounts in AD. In this project,
Quest Query tool is used to find all the user accounts, which are not used from the last one-
month. Communication is sent to the business; accounts are disabled and are deleted after one a
Month.
Knowledge base content creation (HCL)
• An initiative that was taken for content creation of SOPs (Standard Operation Procedures) of the
process, documentation of admin procedures for all the applications. This has helped in easing
the training for the new admits in the team.
Awards & Recognitions
• Received Bronze Award for DSS (Desk Side Support).
• Best VOC from the Company CFO
• Rewarded Peer2Peer Bronze for excellent performance & reflecting the HCL –GTECH values at
the Workplace
Personal Information
• Name : Siva Krishna Tunga
• Marital Status : Married
• Gender : Male
• Date of Birth : 01-06-1986
• Contact No. : +91-9989263355
• Notice Period : 10 days
• E- mail : sivakrishna.tunga@gmail.com
• Languages Known: : Telugu, English