1. James M. Powell
3506 Commodore Joshua Barney Drive, N.E.
Apt. 101
Washington, DC 20018
Home Phone: (202) 725-5596 Mobile: (202) 744-8117
Email: jmpowell1966@gmail.com
LinkedIn: http://www.linkedin.com/in/jmpowell1966
OBJECTIVE: IT Professional with nine years experience, seeking to acquire a position as an IT Specialist, System
Administrator, Systems Analyst, or Engineer that would utilize my experience in managing System Development Life
Cycles, SDLCs, and IT systems.
SUMMARYOF QUALIFICATIONS
• Supervised System Development Life Cycle (SDLC) for LAN
• Installed, configured and supported organization’s local area network (LAN)
• Acted as Project Manager for Cisco VoIP rollout
• Worked with Active Directory Win Server 2003, & Server 2008 R2
• Monitored network to ensure network availability to all system users
• Maintained and administered computer network and related computing environments
• Provided system support Win XP Pro, Vista & Win 7
• Deployed and configured Dell OptiPlex, & Latitude hardware
• Diagnosed, troubleshot and resolved end user issues
• Performed disaster recovery operations with system rebuilds using ISO images
• Coordinated with third party vendors (Dell, HP, and Canon) to facilitate warranty repairs.
• Administered network security measures WPA2
• Lead IT team during facility relocation
• Experience prior to 2005 includes: Senate Intern, Research Assistant for HUD, Research Analyst with DOD, and an
Elementary School Teacher
EDUCATION
Career Technical Institute
MCSA – Microsoft Certified Solutions Associate / System Administrator 4.0 GPA
University of Phoenix
Master of Information Systems 3.8 GPA
The Catholic University of America
Advanced Certificate in Information Technology 3.87 GPA
Louisiana State University
Master of Arts, Political Science
Louisiana State University
Bachelor of Arts, Political Science Minors in Economics, and Philosophy
CERTIFICATIONS
CompTIA A+

2. EMPLOYMENT
2013 – Present IT Consultant (Volunteer)
Washington, DC
Provided volunteer IT support services to a technical school, C.T.I., while researching methods for deploying
Microsoft’s 2008 server technology by modeling a prospective enterprise’s budget limitations, hardware
specifications, number of domain controllers, structure of LAN forest, domain trees, configuration of Active Directory,
organizational units, and group polices using the directory schema to add different attributes to different object types
within a hypothetical domain: MCSA Program.
2010-2012 IT Field Technical Engineer – Office of the Chief Technology Officer Washington, DC
Provided Help Desk support to users, and other information services staff including troubleshooting, diagnosing and
resolving IT related problems, maintaining customer hardware, and software, etc. in response to customer reported
incidents: Remedy ticket reporting system. Coordinated all contracted systems within Information Services including
scheduling, processing of jobs, distribution of reports while interacting with customers to ensure timely and accurate
input, output, and reporting of system activity to management. Planned and directed preventive and necessary
maintenance of all PC hardware in collaboration with third party vendors: Dell and Canon. Performed setup and
configuration of all networked assets.
2008-2010, IT Specialist – Department of Mental Health, Saint Elizabeth Hospital Washington, DC
Configured desktop systems for use in a networked environment, which included installing operating systems, desktop
software,OS drivers, hardware upgrades –RAM memory-, hard drives, CD/DVD drives, anti-virus or security
software and peripherals. Provided Help Desk support to users and other information services staff as it related to the
core computer systems –Cisco switches, Dell PowerEdge Servers. Performed initial problem capture, analysis, and
resolution of issues for a hospital’s thousand member LAN while recording performance statistics within data capture
software – Remedy.
2008 IT Consultant, Catholic Charities, Washington, DC
Assisted in the production of a World Wide Web cast in order to raise awareness of the linkage between race and
poverty. Devised technical solution for linking production studio's laptops and monitors through 6 port switches in
order to reduce electronic signal traffic collisions while monitoring and editing live global web cast. Assisted in
maintenance of the Institute for Racial Sobriety's website using Dreamweaver application.
2005-2007 IT Manager/Coordinator, Hawk One Security, D.C.P.S. & Citywide Contracts
Oversaw the streamlined operation of a private IT department and ensured that its goals aligned with the business
objectives of the company. Developed and managed software application portfolios for each department, and ensured
that all service level contracts or agreements were honored by sub-contractors (hardware or software vendors) while
planning, coordinating, directing, and designing all operational activities of the IT department, as well as providing
direction and support for any IT solutions that might enhance mission-critical business operations. Worked closely
with decision makers in other departments to identify, recommend, develop, implement and support cost-effective
technology solutions for all aspects of the organization in conjunction with the assistance of our technical consultant.
SKILLS
Microsoft Suite 2007 & 2010 (Word, Excel, Power Point, Publisher, Outlook) Microsoft Server 2003 & 2008,
Microsoft XP Professional, Vista, Windows 7, Windows 8, SAS, SPSS, Remedy, Access 2007, Front Page 2007, Visio
Professional 2007, Visual Basic Studio Professional 2007, Project Professional 2007, Lotus Notes Dream Weaver
(MX), Photo Shop (PS2), Acrobat Professional 9, Mac OS X (10.8)