Jasim Ali is a senior IT management professional with over 15 years of experience in strategic planning, IT infrastructure management, and program management. He currently works as an Assistant Vice President at Citibank N.A. in Dubai, United Arab Emirates, where he leads technology infrastructure functions and manages multiple projects. Prior to his current role, he held various IT and management roles across several companies in the United Arab Emirates.

1. Jasim Ali
U.A.E: P O Box 23180, Sharjah, United Arab Emirates
Mobile: (U.A.E) +971 50 7079898
E-Mail - jasimali@msn.com
~ SENIOR Management Professional ~
~ Strategic Planning ~ IT Infrastructure Management ~ Program Management ~
Location Preference: Middle East
P R O F I L E S N A P S H O T
 Expertise in planning & building IT Infrastructure at enterprise scale involving selection of
appropriate technology & products, finalizing Service Level Agreements, outsourcing tasks
and directing timely completion of projects
 Gained insightful experience in managing multiple projects; controlling projects with
respect to cost, resource deployment, time over-runs and quality compliance to ensure
satisfactory execution of the same
 Played a key role in ensuring zero impact move of users and data center services (consisting of
voice, network, data & servers) as part of key projects in UAE.
 Proficient in ensuring maintenance of entire network, which includes performance
monitoring, handling day to day operations, preventive & corrective maintenance; planning
critical changes in infrastructure to ensure minimal impact on business
 Expertise in planning & implementing industry accepted Information Security and IT
standards & guidelines; delivering effective corporate, information security & business
continuity programs mapped to global compliance standards
 Skilled in full life cycle development, end-to-end systems engineering, new network
development, network planning/provisioning, systems integration, system assembling,
strategic planning, workflow streamlining, and concurrent project oversight
W O R K E X P E R I E N C E
Since September’07 Citibank N.A., Dubai, United Arab Emirates
Growth Path:
Since Jan’12 Assistant Vice President
Jan’10 – Jan’12 Manager
Sept’07 – Jan’10 Assistant Manager
Key Result Areas:
 Lead technology infrastructure functions for entire UAE business reporting to
Infrastructure head; liaising with local management and product heads to understand &
prioritize requirements; working with regional project management office and multiple
infrastructure streams.
 Managing multiple key projects for local business encompassing requirement gathering,
coordination with respective technology partners, developing implementation plans &
prioritization, tracking milestones, planning, testing and final roll out for end
customers/business units.
 Ensuring compliance to corporate standards related to information security, data,
software development, change control, vendor management and project execution;
overseeing local service management including regional teams to monitor and escalate
outages and locally to track and trend problems & failures and resolutions.
 Working with local Software Development Team to prioritize business requirements for
specific local/regulatory changes; providing vendor engagement for larger or priority items.
 Administering day to day infrastructure, Server and desktop support services for UAE staff; improving Service
Level for local issues by managing local helpdesk support functions by working closely with the various regional
technology and infrastructure support teams.
 Working closely with a team of highly skilled engineers and technicians running IT helpdesk, operations &
projects; day to day management of Wintel & UNIX platforms, Risk & Controls ,and the disaster recovery plan
for business units.
AREAS OF EXPERTISE:
Strategic Planning
IT Infrastructure
Management
Program Management
Stakeholder
Management
Information Security
Budgeting & Cost
Control
Vendor Management
People Management

2.  Conducting Information Security (IS) assessments on critical third parties relationships to ensure appropriate
levels of IS controls are in place to protect sensitive Citi information and data privacy.
 Participating in Peer Audit Reviews and assisting, identifying and closing Information Security/ Technology
controls related findings; ensuring compliance of UAE franchise with Global Citigroup Information Security
Standards.
 To work closely with Global and Regional telco operators in the deployment of corporate as well as consumer
technology products and enhancing customer digital experience.
 Creating and sustaining dynamic environment that fosters development opportunities and motivates high
performance amongst team members.
 Implementing strategic plans for information systems & technology solutions for products, extending ITIL Service
Support in Incident, Problem, Change, Release and Configuration Management.
 Worked with regional & global compliance groups to identify & remediate controls issues within Distributed
Computing environment.
Highlights:
 Implemented:
o Key business driven centralization initiatives as per global/regional initiatives like Desktop Standardization
Initiatives where 2000 plus machines were upgrade to windows 7 and application deployment was standardized
over the OVCM infrastructure.
o Planning and implementation of the Windows 2003 Server upgrades.; provided technical knowhow and
introduced new technology platform & products as per project lifecycle.
o Key Centralization Initiatives across the various infrastructure entities in line with regional & global
centralization initiatives of the company like reducing total number of locally hosted servers to remove
dependencies on local network hubs, moving connectivity to EMEA Data Centers to utilize efficiencies.
 Successfully deployed:
o Effectively minimized number of servers from 160 to 50 within a span of 18 months.
o Support BYOD (Bring Your Own Device) technology across all Citi offices in UAE and bring users up to speed with
the technical know-how on how to use smartphones and other mobile devices for the same.
o Deployment of sales automation on iPads for the complete sales force.
Dec’05 – Sept’07 Systems Application International LLC, Dubai, U.A.E. as Senior Resident Engineer
Key Result Areas:
 Served as Manager for Infrastructure Helpdesk Operations by providing immediate technical support for all the
users.
 Worked on many major technology related projects across UAE as per business requirements.
 Provide round the clock level-1 and level -2 desktop and Server support for all the critical branches and customer
touch point systems in UAE.
 Work closely with regional project management office for the timely
deployment of various infrastructure projects.
 Worked closely with regional EMEA- CTI Senior management teams for
all infrastructure related matters.
 To conduct capacity management exercise across all the technology
hardware and software platforms and to provide regular reports to the
business and technology management team.
 Provide on-site and off-site support for all kinds of audio/visual
requirements for the business.
 Ensured Technology Infrastructure related activities are covered under
Citigroup approved Risk & Control process.
 Worked with facility management team in setting up of data center and
small & medium technology/communication rooms.
Highlights:
 Received Service Excellence awards and recognitions memos from the
business and senior technology managers for timely delivery of projects
and proactively managing business requirements resulted in many
benefits to the company.
 Was assigned with a major task to upgrade 2000 plus machines to windows XP across UAE.
 NT Authentication on Xerox MFDs with SafeQ Technology on 75 Xerox MFDs across 5 Branches & 7 Financial Centers.
 Worked closely with application team to deploy central bank mandated systems such as FTS,WPS,ICCS and DDS.

3. P R E V I O U S E X P E R I E N C E
Aug’02 – Feb’04 Cupola Teleservices, JAFZA, Dubai, UAE as Customer Support representative
Highlights:
 Taking care of the Symantec help desk included the following tasks.
 Providing first level technical support for all Symantec products, which included Norton Antivirus (all versions), Pc
Anywhere, Gateway Security, Web Security, Internet Security, and Norton Ghost.
 Maintaining the relationship between the client and the customer.
 Informing customers of the company products, services etc.
 Dealing with complaints and customer concerns.
Oct’01 – Jul’02 Broadway Trading LLC, Dubai, UAE as IT/IS Coordinator
Highlights:
 Taking care of the office network included the following tasks
 Upgrading Windows NT 4 to Windows 2000,Upgrading all the workstations to windows 2000, configuring groups,
users and policies, installation and configuration of proxy server, mail server, troubleshoot problems of end users,
planning and implementing office extension plans, daily backups, Purchase of licenses of Microsoft Products.
 Installing and configuration of POS (Point of Sale Terminals), Visiting outlets to solve their POS problems if
unsolvable by phone, troubleshoot any kind of hardware or software problems with in the office or in different
outlets.
 Handling IT purchase to fulfill the requirements of the company.
July’95 – Aug’01 Swaidi Group of Companies, Sharjah, UAE as IT Administrator
Highlights:
 Installation and configuration of MS Windows NT 4 systems, hubs, application software and workstation hardware.
 Performing network analysis and problem resolution for Ethernet networks using several network utilities.
 Documentation of existing network designs and hardware configurations; providing technical support for sales staff
and the Manager.
 Maintenance, testing and support of day-to-day operations as well as maintaining computer system.
 Configuration of MS Proxy server for security & Internet sharing within the company.
 Providing technical support, coordination of projects with vendors, supervised activities of staff of three local and 2
remote locations.
 Office Automation of Accounting and Finance Department.
 Configuration of PCs and installation of specific cards.
 Providing software training to the staff and clients.
E D U C A T I O N
2001 Bachelors of Technology in Computer systems from Thompson Rivers University, Canada
2000 Diploma in Software Engineering from Aptech Computers Limited, U.A.E
C E R T I F I C A T I O N S
 Cisco Certified Network Associate
 Microsoft Certified System Engineer - Microsoft Certification on Win NT 4.0
P E R S O N A L D E T A I L S
Date of Birth : 20th October 1977
Languages Known : English, Urdu and elementary knowledge of Arabic
Address : Sharjah, U.A.E.
Nationality : Pakistani
Marital Status : Married
Visa Details : Employment
Driving License : Valid Dubai Driving License