This document contains the resume of Radha Lakshmi H. She has over 10 years of experience in information technology working as a team lead and in application support. Her skills include testing, SQL, Unix, Oracle databases and tools like Informatica, Jira and TestLink. She has worked on projects for clients such as KPMG, Olive IT Services, Citi Group, Comcast and Hewlett-Packard supporting applications in production environments.

1. Radha Lakshmi H
Mobile: +971554821589
E-mail: radhalakshmi281184@gmail.com
Highly self-motivated, creative, goal-oriented professional committed to pursuing a long-term
carrier in information technology. Highly organized with ability to meet project deadlines. A team
player working effectively with customers, co-workers and management in accomplishing
objectives.
Personal details:
Name : Radha Lakshmi. H
Date of Birth : 28-11-1984
Phone (Mobile) : +971554821589
E-mail : radhalakshmi281184@gmail.com
Alternate Email : radhalakshmi8430@gmail.com
Passport No : G6071843
Visa Status : Husband`s Sponsorship Residence Visa
EDUCATIONAL PROFILE:
Course University Year Percentage
MCA Sikkim Manipal University 2013 60
G-NIIT NIIT Ernakulum 2007 70
B.sc Mathematics M.G.University , Kottayam 2005 73
Experience Summary
5.3 years of experience as Team Lead and Application Support.
3.4 years of experience as Team Lead , Application Support Software testing in web application.
• 1.8 years of experience in Team Lead, Testing &Application support with Olive It services Pvt
ltd ,Cochin(From Nov 2013 to Aug 2015)
• 1.11 years of experience as Team Lead ,Testing&Application support with Sun Tec Business
Solutions, Trivandrum (Nov 2011 to October 2013).
• 5.3 years of experience as Team Lead, Application/Production support with Hewlett-Packard
Global soft Limited, Bangalore.( April 2006 to JULY 2011)
Work Experience
1) Project : Sentinel
Client : KPMG, A Swiss corporate company
Role : Test Engineer
Tools Used : Team Lead,Manuel Testing & QC, Sql developer
Duration : April 2015 to Aug 2015

2. Project Description:
Sentinel™ is KPMG’s proprietary system which facilitates compliance with Firm and Regulator
policies. Every engagement entered into by each KPMG member firm is required to be submitted
into Sentinel and receive a Sentinel Approval Number (SAN) prior to starting work.
Scope of the Project:
Sentinel enables lead audit engagement partners to review and approve, or deny, any proposed
service for restricted, publicly traded, and certain other audit clients and their affiliates wherever in
the world the proposed service is to be provided. Sentinel is also used to identify and manage
potential conflicts of interest within and across member firms.
Responsibilities:
• Creating test plan, Executing tests in QC, Developing reports benchmarking the performance of
various builds and documenting the results.
•Ability to handle confidential information and volatile data
•Ability to develop specifications through accumulative interaction and prototyping
•Ability to encourage, motivate and provide recognition
•Performed Black Box, Functionality, Regression, GUI, Smoke and Negative Flow Testing for all
modules of the application. Verifying the test results in Database.
•Analyzed both software requirements and Business requirements documents to get the better
understanding of the system on both technical and business perspectives.
•Bug/defect reporting in QC.
2) Project : Free Pay
Company : Olive It services Pvt ltd
Role : Test Engineer
Tools Used : Jira, Test link
Duration : Jan 2015 to March 2015
Project Description:
Free Pay application is a .Net based online billing application as well as customer portal where
registered end-user can pay bills against already uploaded bill.
Scope of the Project:
Free Pay is providing services to both integrated subscribed billers and non-integrated subscribed
billers. Application sends electronic Payment bill to integrated subscribed billers. Both the billers can
view, download and pay their corresponding bills via Freepay application.
Responsibilities:
•Performed Black Box, Functionality, GUI and Negative Flow Testing for all modules of the
application.
•Involved in creating and executing test cases in Test Link from the business requirement document
and technical specifications.

3. •Analyzed both software requirements and Business requirements documents to get the better
understanding of the system on both technical and business perspectives.
•Bug reporting in JIRA and Test management using Test Link .
3) Project : E-Delivery
Client : Citi Group
Role : Team Lead,Testing & Application Support Engineer
Company : Olive It services Pvt ltd
Technologies Used : UNIX, SQL, Oracle 9i,
Duration : Nov 2013 to December 2014
Project Description:
Citi Production Support team is responsible for the end to end support of eDelivery Global Shared
Utility application.
Scope of the Project:
•eDelivery Global Shared Utility (GSU)is the global standard electronic Delivery solution used by
various Citi businesses to send paper based communication through electronic means providing cost
save opportunity, and better customer experience.
•GSU supports Business Onboarding
•Customer enrollment through batch processing and Template Management..
Responsibilities
•Developed team resources to ensure quality contributions.
•Monitored progress and tracked task-completion.
•Held regular team meetings and solved problems.
•Inspired team to see big picture of project.
•Identified risks and made risk assessments.
•Adhered to deadlines through follow up the tasks with team members.
•Maintained positive client interactions.
•Prepared weekly reconciliation report from Database as per business requirement.
•Attended weekly production review calls for APAC and EMEA business.
• Provided End-End support for new on boarding countries which includes batch enrollment
processing, estatement processing and Report Generation.
•Co-ordinated with Citi BA team for Pre-implementation and Post-implementation testing of
Production builds to ensure that new functionalities got reflected in Application.
•Performed sanity, Regression, Functionality Testing, Database testing and GUI testing after
Production releases.
•Co-ordinated with Business for End-user Acceptance testing after Production Builds.
•Prepared test cases for acceptance and functional tests execution.
•Co-ordinated with Citi Dev and QA team for resolving Production related issues raised in QC.
•Performed investigation and root cause analysis of Productions issues created in HPSC based on
server logs and database data.
4) Project : Comcast Operations Support
Client : Comcast

4. Company : Suntec Business Solutions
Role : Team Lead,Testing & Application Support Engineer
Technologies Used : UNIX, SQL, Oracle 9i,
Duration : Nov 2011 to Oct 2013
Project Description:
Comcast Operations Support team is responsible for supporting a 24x7 high availability Production
Environment with responsibilities including day to day management of the production servers,
system monitoring, Application Testing , troubleshooting and deployment of system updates.
Servers are deployed in UNIX and LINUX platform and Oracle database as backend data storage.
Scope of the Project:
• TBMS-T (Transaction Business Management System - Telecom) is a convergent transaction
pricing and billing solution designed to empower every communications, media & entertainment
player to graduate to the league of full service providers.
• TBMS-T enables operators to truly enhance the end-customer experience and thus achieve
customer loyalty. TBMS is used for computing Usage charges only
• The major 3 Modules used in the project are TBMS-T Mediate ,TBMS-T Bill and TBMS-T Rate
• Comcast Services on SunTec Engines are CDV,AUPM,Wireless,VOD ,IMS
Responsibilities:
• Lead team, delivered results, coached and mentored, focusing the team on the tasks at hand
and the requirements, communicated team status, tasks accomplishment and other
deliverables.
• Inspired and motivated team toward meeting company and project objectives and goals.
• Led project team members in complex large scale corporate projects.
• Held project meetings and made tough decisions when needed.
• Identified risks and made risk assessments.
• Adhered to deadlines through follow up the tasks with team members.
• Maintained positive client interactions.
• Management of the Product Support/Testing operation, including team management and
process ownership.
• Manage all technical aspects of production environment to improve efficiency and quality.
• Created test cases for Sanity and Acceptance testing, executing tests, developing reports
benchmarking the performance of various builds and documenting the results.
• Performed Sanity, Smoke , Regression ,Functionality , basic Database testing and GUI testing
after Production releases.
• Assist in support hours of operation and off hour production emergencies.
• Attended daily Production call with On-site team to discuss defects identified /suggestions.
• Identified root causes of technical issues in production and out of box failures.
• Communicated with customers by email or telephonically to ensure proper level of
communication in working towards a resolution.

5. 5) Project : Channel Production Control
Client : Hewlett-Packard Global Soft India Ltd
Role : Team Lead,Production Support Engineer
Technologies Used : Informatica Power Center (6.2), (7.1), UNIX, SQL, Oracle 9i,
Duration : April 2006 to JULY 2011
Project Description
Channel Production Control team is handling the responsibilities of various Servers and
Applications, which are on UNIX platform for Front-end activities and Oracle database as backend
data storage.
Scope of the Project
• To detect and respond to problems before an end user is even aware that a problem exists.
• Channel Production Control Team monitors the basic health of application servers by
keeping tab on CPU utilization, throughput, memory usage and the likes.
• Comprises many parts to an application server environment and understanding what to
monitor and effectively anticipate production problems is the key to business success.
• Channel Production Control being a team which is able to establish the historical trends of an
application is the key in this regard.
Responsibilities
• Data warehousing activities included the following –Involved in the process to process
data files received from various upstream systems by applying various business rules and
populating the database, then publish the data onto the FlashPro portal which can be
queried by the business users.
• Ensured compliance with the defined process, the quality and time of the team´s
deliverables.
• Provided the managerial and administrative issues relative to streamlining work aspects.
• Responded promptly to bug reports.
• Managed project development planning, processing and performing.
• Identified risks and made risk assessments.
• Adhered to deadlines through follow up the tasks with team members.
• Maintained positive client interactions.
• Responsible for trouble shooting, data cleansing, data extraction, transformation &
loading.
• Other activities involved were the monitoring and recovery activities for some of the
other applications across the domain and also performing the regular housekeeping
activities on the server which is also very important in a software cycle.
Skills:
• Unix,SQL,Oracle 8i/9i/10g
• Informatica 7.1.5, HPSC, Service Now,Toad 7.1, Sql Developer

6. • Tidal, Crontab,UC4,Nagios,TestLink,QC
Place: Radha Lakshmi H
Date: Signature

7. • Tidal, Crontab,UC4,Nagios,TestLink,QC
Place: Radha Lakshmi H
Date: Signature