1. ANDREI F. FERNANDEZ
Home Address: Culiat, Tandang Sora, Quezon City
Mobile Number: +639163510122
E-Mail Address: andreiffernandez@yahoo.com
EMPLOYMENT OBJECTIVE
To obtain a challenging corporate position that makes best use of acquired skills and allows opportunities for career advancement
PROFILE
• Excellent computer skills, particularly with MS Office applications, SAP, AdviseHR (Oracle), and EOL/GERS
• Language skills: English and Tagalog (fluent), German (intermediate – Level 2, Berlitz assessment), Japanese (intermediate - Level 2, JLPT)
• Over 4 years of experience providing customer support in Travel & Expense Accounting, communicating in German and English via email and chat
• Enhanced translation and proofreading skills through two years of experience as Japanese interpreter and translator
• Customer-oriented, optimistic, meticulous, and capable of functioning effectively in a team environment
WORK EXPERIENCE
Travel Accounting Experience
Senior Travel & Expense Practitioner – IBM Business Services, Philippines (P&G account, EMEA; April 2009-October 2012, February 2014-present)
• Travel & Expense Accounting process owner for multiple markets, including Germany, Austria, Denmark and Netherlands
• SME and direct contact for employee queries via email and chat (in German and English)
• Initiate communications with employees regarding issues with expense reports, cash advances, and AMEX balances
• Conduct daily payment run and verification of expense reimbursements via SAP
• Produce monthly dunning report for Balance Sheet Reconciliation of assigned markets, including investigation of longstanding items
• Administer payment for monthly Business Travel Account and AMEX statements per market
• Conduct pre-payment audit of cash advances and submit monthly report for post-payment audit of expense reports
• Maintain employee and suspense accounts to ensure outstanding balances are cleared at the soonest time possible
• Oversee expense report retrieval for post-payment audits, external audits, and employee requests
• Translate and send out communications to employees regarding official announcements
Business Control Analyst – IBM Business Services, Philippines (P&G account, EMEA and AP; October 2013-January 2014)
• Compliance Testing for Travel & Expense operations
- Generate random samples for each critical process in operations
- Conduct examination on chosen samples to ensure adherence to given standards and established control points
- Produce report to be shared with Operations Team for implementation of corrective action
- Provide input and recommendations for process improvement
- Oversee submission of Root Cause Analyses for each defect detected
• Payment Accuracy Testing on processed expense reports and cash advances
- Verify accuracy of processed payments based on actual postings in SAP versus hard copies of forms
- Report and highlight Known Process Errors (KPEs) to be actioned by Operations
- Oversee submission of Root Cause Analyses for each defect detected
Transition & Projects Delivery Team Resource – IBM Business Services, Philippines (P&G account, AP, EMEA, and Americas; October 2012-
September 2013)
• Support transition from manual to automated expensing process through implementation of Expense Online (EOL)/Global Expense
Reporting Solution (GERS) application
• Create desktop procedure documentation for EOL/GERS processes to serve as reference material for Operations Team
• Conduct extensive testing on EOL/GERS in preparation for Go Live in Operations
• Train Contact Center Team and Case Management Team and create training materials on operations processes and policies in
preparation for Go Live of both teams

2. • Active member of Project Einstein - project with goal of creating and implementing standardized and comprehensive training plan for entire
team, especially new hires
Language Interpretation Experience
Japanese Interpreter/Translator – Katolec Philippines Corporation (September 2005-May 2006)
Japanese Interpreter/Translator – Hitachi Global Storage Technologies, Philippines (September 2004-September 2005)
Japanese Interpreter/Translator – Hoya Glass Disk, Philippines (April 2004-September 2004)
Language Training Experience
English Language Trainer – In Via Non-Profit Association (February-June 2008, Germany)
Language Tutor and Co-Teacher – independent (November 2000-March 2001, Japan)
Administrative Experience
Management Trainee – MA Transworld Landbank, Inc. (April-December 2008, Germany)
Administrative Assistant – GS International, Inc. (April 2001-December 2002, Japan)
Administrative Assistant – Kaiga Kukan (May-October 2000, Japan)
Administrative Assistant – Metropolitan Bank Osaka Extension Office (part-time, May 2000, Japan)
Customer Service Officer – Kids' Plaza Osaka Museum (internship, January-March 1999, Japan)
EDUCATIONAL BACKGROUND
• Bachelor of Science, International Business, Kyoto International University, Japan (1996-2000)
• High School diploma, Our Lord’s Grace Montessori, Philippines
• Elementary education, Cathedral Catholic School, Hawaii, U.S.A.
Further Education:
• Music Theory and Production, B-Flat Music Studio, Philippines (2003-2004)
Hands-on projects: production of own compositions and conversion of popular songs into ringtones and jingles
• German Language, Hamburger Volkshochshule and Colon Language Center Hamburg, Germany (January 2007-April 2008)
COMPUTER SKILLS
• Operating System software: Microsoft Windows and Macintosh OS
• Applications software: SAP, AdviseHR (Request Manager, Oracle), Expense Online (EOL)/Global Expense Reporting Solution (GERS), MS Internet
Explorer, MS Outlook, MS Word, MS Excel, MS PowerPoint, Lotus Notes, and Adobe PhotoShop
PERSONAL DATA
• Date of birth: November 30, 1978
• Nationality: Filipino
• Health: Excellent
• Hobbies: Playing tennis, billiards, composing, and viewing TED talks
REFERENCES
Available on request