1. Bret George Resume Page 1 of 2
Bret George 24339 Martindale Road • South Lyon, MI 48178
734.513.8685 • bretgeorge@yahoo.com
Project Manager ∣ Business Analyst ∣ Security Administrator ∣ Technical Writer
Accomplished, results-driven technical project and information management professional with broad expertise
harnessing the power of information to meet client needs. Proven track record of accomplishments, leveraging
technological solutions that consistently exceed project requirements and expectations. Well-developed technical
background and expert project management abilities complemented by strong interpersonal communication and
consensus-building skills. Excellent strategic planning and assessment abilities enhanced by strong leadership skills and
talent for applying technology to meet changing business needs and automation requirements. Reputation as a highly
collaborative business partner and leader who works effectively with clients and staff at all levels and in all functional
areas.
LEADERSHIP PROFILE
Project Management - Software System Analysis - System Security Administration - Resource Management
Business Analysis - Technical Writing - Systems Back-up - Electronic File Restoration - Due Diligence
Financial and Inventory Auditing - Hardware Repair - Video Production - Website Development
PROFESSIONAL CERTIFICATIONS
Six-Sigma Green Belt • STI Knowledge – Knowledge Management
Dell Warranty Parts: Optiplex Workstations and Inspiron and Latitude Laptops
PROFESSIONAL EXPERIENCE
STEFANINI, INC. – SOUTHFIELD, MI 1999 – Present
Stefanini provides IT services to mid-size and large corporations across the globe through offshore, onshore and near shore IT managed services, systems
integration, consulting and strategic staffing.
System Security Administrator (2007 – Present)
 Maintain the integrity and security of the global employee database and provide software updates for Ford Motor
Company; supply support to more than 3,000 security administrators located across the globe. Analyze and
manipulate data and resolve issues in Active Directory, FIM, and VM mainframe applications and files related to
Peoplesoft HR feed files synchronized with the SILAS employee database.
 Oversaw the launch of the GPID (Global Personal Identification) program that enhanced data security for Ford
Motor Company; developed a user manual, training material for all employees, and monitoring user issues,
answering e-mail and assisting with questions from team members.
o Generated metrics and weekly reports for upper management that outline GPID progress toward the goal of
100% project enrollment.
 Direct activities to maintain the division’s internal knowledge database utilized by internal team members and
supply detailed instructions that provide key details for staff working with database information.
Project Manager/Technical Writer (1999 – 2007)
 Supplied project management for over 100 application launches within the Ford Motor Company and Ford Credit
environments; analyzed and identified crucial areas requiring technical support and collaborated with the
applications, plans and system to develop and implement a formal process to be used by help desk staff supplying
IT assistance.
o Performed application due diligence throughout the launch life cycle by acting as the subject matter expert;
created and maintained ISO 9001 web-based documentation and training for all employees through
6-Sigma Green Belt process execution.
 Designed HTML technical support documentation utilized by help desk technicians assisting domestic and
international Ford personnel; created graphical images and animated banners to enhance web pages used by
Ford employees and help desk support staff.
 Provided metrics and reports to upper management and client detailing the launch of new applications, plants, or
systems.

2. Bret George Resume Page 2 of 2
ENMARK SYSTEMS, INC. – ANN ARBOR, MI 1997 – 1999
Enmark Systems is the leading provider of Windows-based solutions utilizing advanced technology including barcode scanning, touch screen shop floor,
and Microsoft Cloud services for the metal service center industry.
Hardware Technician/Software System Analyst
 Traveled to remote locations to install and configure new proprietary server systems. Duties after installation
included restoring the company's data on the new server, configuring the network, modems, printers, CRT
terminals, and PC's as well as training clients on daily and monthly server administration utilities.
 Provided application phone support for the multi-line and flat-rolled application systems and assisted with
hardware support for Windows workstations, CRT terminals, barcode and network printers.
 Acted as a back-up support representative for the server maintenance program by troubleshooting/diagnosing
system server issues, mailing out replacement parts, walking clients through hardware repair and performing
data backup and restoration.
 Performed custom programming on forms and reports for clients and designed custom barcode labels used for
tagging steel coils and beams.
 Developed an updated a logo for the company and designed graphical content used in launching the initial
company website; created monthly newsletters and maintained existing user manuals.
EDUCATION
UNIVERSITY OF MICHIGAN – DEARBORN, MI
Bachelor of Arts & Sciences – General Studies with Honors (2010)
Minor: English, Communications, and History