1. Allan Mark Dela Peña Dayan, ITIL
214a Ocean Drive Sentosa Cove
04-19 The berth by the cove
Singapore
+6585248036
Email:allanmarkdayan@gmail.com
I am a committed and motivated IT System Administrator in Global Marketingapplicationsand project
management, handling new migrations that would help grow the business. I have gained 4 years’
experience in all aspects of System Administration and have managed to practice IT Service
Management (ITSM) that focuses on aligning IT Services with the needs of business.
QUALIFICATIONS:
Technical Skills
 Software /Hardware
 Workingknowledge with Lotus Notes, Active Directory,SCCM and SMS
 L2 – Second Line Support, workingwith a System Integration, deals with
the deployment and management of different Global marketing
applicationsand Workstations.
 Proficiency in Global Marketing Applications (Sametime,
Pcomm/HUB/AS400, iSeries,Lotus Notes, EXIGO, etc.)
 Preparation of UAT, do pre-UAT and conduct UAT to customers
 Hands-on experience in handling new migration or projects which involves
coordination to the Business,offshoreand vendors
 Proficiency in Computer Operating Systems and Officeproductivity
software (WinXP,Windows7,MS Office2010).
 Hands-on experience in windows patch testing / deployment.
 Knowledge in VPN configuration for Laptop users (e.g Softoken,
Hardtoken)
 Blackberry Configuration (e.g BBQ10, BBZ30, etc.)
 Proficiency on managingLocal Group Policy
 Proficiency in PC hardwareand software installation,configuration and
troubleshooting
 Proficiency in HP Safecom Administration configuration of Access
 Knowledge in managing Cisco Unified Call Manager (CUCM)
 Knowledge in creation of Safeboot Account
 Knowledge in Unix/Linux/Mint/Ubuntu/Rhel
 Networking Background
 Background in VLAN technology, STP protocols with Spanning-tree
Protection and RSTP.
 Background in VOIP and IP telephony setups of Cisco,Avaya
 Background in VOIP SIP configuration
 Infrastructureexpertise: LAN and WAN
 Background in IPv6, IPv4 and can implement Subnetting

2.  Organizational / Other Skills
 Worked effectively with variety of people and co-workers
 Has positiveattitude towards work and eager to work hard.
 Has the ability to speak and understand English fluently (verbal and
written)
 Has the ability to learn quickly and transfer knowledge appropriately
 Flexibleto work on various shift
 The production of documentation /user guides for use when new initiatives
and procedures are introduced
 Maintain a proactiveapproach within the team, communicate well and
contribute to the overall team spirit
 Knowledge and experiences is shared with colleagues
 Maintain and enhance motivation of others and show initiatives in
performing tasks
EMPLOYMENT HISTORY:
HSBC Electronic Data Processing (Philippines)
IT- System Administrator
October 2012 – April 2016
 Handles Helpdesk tickets and ITService Requests assigned accordingto SLA and provide
prompt and timely support and serviceto users
 L2 – Second Line Support, workingwith a System Integration, deals with the deployment
and management of different Global marketing applicationsand Workstations.
 Troubleshootingand technical supportabilities with migrations of softwareand other
applications(System Center Configuration Manager 2007,Windows XP,Windows 7,
OfficeProductivity Software)
 Hands on experience in systems administration,includinganalyzing,designing,installing,
maintainingand repairinghardwareand software(Run Advertised Programs,HP
Safecom Administration,Pre-boot Execution Environment or PXE,)
 Trouble shoot client’s computer by remote connectivity (Remote Desktop Connection,
Windows Remote Assistance)
 Participatein Weekly operational meetings to discuss theprevious issues,ongoingissues
and changes
 Hands on experience in Active Directory (Add/Modify/Remove access)
 Responsiblefor Cisco Account creation or Modify access via Cisco Unified Call Manager
(Softphone/Hardphone)
 Hands on experience in CA ServiceDesk Manager
 Manages Local Group Policy of Bloomberg terminals
 Preparation of UAT, do pre-UAT and conduct UAT to customers
 Hands on experience in Windows update testing and roll-outto Operations
 Ownership of Problems/Issues/Defects Ticket until Resolution
 Follow-up and Resolve Problems/Issues/Defects within SLA
 Providenecessary Apps logto L3/L4/SME & all required supportto diagnosea reported
problem
 Regular Reporting on Open/In Progress/Resolved Tickets to Next Level Managers and
the Clients with Definite dates
 Experienced in Problem Management/Incident Management Processes

3.  Business Continuity Plan Management (BCP), maintenance and support
 Promptly escalates faults in linewith set procedures to the correct supportgroup and
resolves the problem in a timely manner
 Collates information and monitors on frequently occurringproblems and reports the
same to the relevantengineers to resolvethe same
 Maintains all systemrelated work aid/manualsand guides
 Hardware/Software installationsareundertaken in a planned and controlled manner
and anomalies escalated to the team leader/projectmanager in a timely manner
 Active participation in projects,implementations and support
 Ensure that all systems requirements are met for new migrations in coordination with
the project manager
 Provides timely support to the users
 Responsiblefor hardwareand supportto users accordingto the business requirement
 To report all unusual occurrences to the immediate superior/manager
 Responsiblefor problem management by loggingall faults and escalatingproblems to
the correct supportgroup in a timely manner without affectingbusiness
 Complete and proper handover done before leavingfor absence
 Handles new migration or projects which involves coordination to the Business,offshore
and vendors
Ionics EMS Inc.
Plant 2, Block 2&3
Carmelray Industrial Park of the Philippines II
April 2011 – June 2011
OJT Intern
 Handles tickets being raised by Operations
 Software/ Hardware Installations
 Provides timely support to the users
TRAINING ATTENDED:
 ITIL Foundation Training – EXIN (EX0, EX1)
 640-802 Cisco Certified Network AssociateTraining
ACHIEVEMENTS/ CERTIFICATIONS:
 ITIL v3 Foundation Certificatein IT Service Management – EXIN
Certified on June 19 2014
 Computer HardwareServicingNational Competency II (NCII)
Certified on March 24, 2012
 640-802 Cisco Certified Network AssociateTrainingon May 28 to June1 2012
 Ionics EMS Inc. (OJT) Best Cadet Engineer in ITDepartment- IT Associate

4. PERSONAL BACKGROUND:
EDUCATION
BS Information Technology, 2012
Colegio de San Juan de Letran, City of Calamba,Philippines
NATIONALITY
Filipino
LANGUAGES SPOKEN
Filipino native,English bilingual
BIRTHDATE, AGE
01 March 1991,24
CHARACTER REFERENCE:
 Availableupon request.