1. RHANETH JOY KIRTLEY
UAE: +971-055 1948739
Email: rjzhu03@yahoo.com /roy.kirtley@hotmail.com
Summary of Qualifications
Currently serve as Admin Officer/Receptionist at Alpha Aviation Academy, An aviation school based in
Sharjah International Airport that offers MPL training and license to both local and foreign students.
Previously served as Show Villa Coordinator at Mudon Project located in Dubai Land, a free holding
project of Dubai Properties from April 2013 to September 2014. A motivated individual with more than
fifteen years (15) of experience and strong skills in communications, planning and organizing.
Possesses a great background in people and performance management in customer service industry of
banks and financial institutions. Serves as Asst Manager and Senior Unit Supervisor for multinational
companies with the likes of HSBC and JP Morgan Chase Bank (GSCs) respectively.
Professional Experience
September 2014 – present
Alpha Aviation Academy
Sharjah International Airport
Alpha Aviation Academy is an early adaptor and pioneer in its role in global training and activation of the
Multi-Crew Pilot License (MPL)
Admin Officer/Receptionist
In Charge of daily administrative tasks like making sure that everything is in place before the start of the
day. Prepares administrative and technical reports as well administrative files. Assisting HR manager in
his task like preparing visas, security passes and immigration security clearance application for
students and staff alike. As well as assisting the Compliance officer in making sure that files are
complete and updated regularly for GCAA audits. Oversee the performance of 2 sub contracted
cleaners when it comes to the cleanliness and orderliness of the facility. In charge of material
requisition and procurement of office supplies. Develops a savvy way of updating and safekeeping
Cadet Pilot files after preparing them from the time they enrolled up to the time they got their MPL
license. Attending to phone calls of any type and assisting guests and walk in applicants properly.
Coordinating with facilities management for facilities and maintenance needs. Coordinating Cadet Pilot
applicants and Health Care providers for Class 1 Medical appointment.
April 2013 – September 2014
Dubai Properties
Dubai Land , Dubai
Dubai Properties is a member of Dubai Properties Group is the development arm responsible for DPG’s built
to sell and built to lease portfolio and management of DPG’s destination and districts including land leases,
retail and mall management.
Curriculum Vitae of Rhaneth Joy Kirtley Page 1

2. Mudon show Villa Coordinator
Provide first point of contact to internal andexternal clients seeking support and information about the
new project. In charge of the daily operation of the makeshift show villa office as well as resolving
issues concerning the show villa operation and staff. Liaising with a number of departments regarding
the daily operation of the makeshift office and its needs. Making sure that the temporary facilities and
amenities of the show villa are in order all the time. Coordinating with both head office and suppliers for
office supplies that includes but not limited to drinks and snacks.
December 2011 to November 2012
Al Heelam Group
Deira Dubai
Formerly freight forwarding and logistics was the "hub" of our services and the foundation of Al Heelam
Group. It still is our primary business today. Al Heelam Cargo is a full service provider by air, ocean and land
transportation. From the point of origin (middle east) to final destination (Africa), the company serves as the
most influential, leading and, in terms of per capita sales, one of the most efficient freight management
company in these regions.
Executive Assistant
In charge of internal and external corporate communications. Oversees administration and logistics.
Assist the President in identifying issues that needs to focus on in running the business daily.
Successfully devised and implemented revised filling strategy. Develops an excel worksheet for staff
management: and been adopted in the global scale. Coordinating with branches in Africa, Americas,
Europe and Asia regarding day to day operation and prepares administrative and technical report as
well.
September 2010 to September 2011
JP Morgan Chase Bank – GSC
Taguig, Philippines
Senior Unit Supervisor II
Manages team of 3 newbie supervisors that handle 12 staff respectively. Overlooking the quality team.
Constantly managing as well as delivering coaching, mentoring and training sessions for management
and staff alike. Planning and allocating leadership and job specific trainings. Suggested, and then
implemented the system whereby each team specialized in one type of a loan to modify: This proved to
be highly successful and was permanently adopted by the company. Driving initiatives and contribute to
short term and long term organizational planning strategy with the likes of peer-to-peer review.
Introduces scorecard system for performance evaluation, thereby achieving a wide-ranging objective
evaluation system that is still in place up to now. Works with all levels within the vertical structure of the
company in developing and preparing correspondence, reports, visual presentations and other complex
documents related to any projects the department is venturing into, as well as discussing business and
processes updates, setting expectations, resolving issues and setting targets.
September 2004 to September 2010
Hong Kong Shanghai Banking Corporation-GSC
Makati-Alabang-Quezon City, Philippines
Assistant Manager for Operations
Manages 7-28 highly motivated staff who are process executives for credit cards, savings, current
account and premiere mortgage, who were the top performing team for 8 consecutive months as well
Curriculum Vitae of Rhaneth Joy Kirtley Page 2

3. maintaining the title of number one team sales performer for more than a year. Trained and mentors
HSBC Asia 100 Club finalist. Driving initiatives and contribute to short term organizational planning
strategy by giving spoken English Accent training to sales staff. Assists in identifying, developing,
evaluating and implementing new service techniques and management concepts to exceed customer
expectation, improve service, reduce costs, and manage expenses, steam line workflow and increase
the quality of the operational environment. Assists in sourcing candidates based on profile
understanding and conducts interviews following the competency-based interviewing techniques.
(Maintained the highest staff retention across the company’s sales team). Participates in recruitment
projects, planning, designing and implementing project/recruitment programs.
Sept 2003-July 2004
ICT Group
Makati, Philippines
ICT Group. Is a call center company located in the Philippines and engaged in customer service and
telemarketing transactions for its clients in the U.S
Sales Coach
Conduct quality assurance and telemarketing of partner companies' products and services; Attend to
product support requests, customers' complaints and inquiries; Prepare administrative and contact
reports. Monitoring and coaching Sales Representatives on how to properly deliver a sales pitch as well
as developing a new strategy in selling thru the phone. Prepares sales training modules.
September 2000-September 2003
SVI Connect
Ortigas Pasig, Philippines
SVI Connect Inc. is a call center company located in the Philippines and engaged in customer service and
telemarketing transactions for its clients in the U.S
Customer Service Representative
Conduct quality assurance and telemarketing of partner companies' products and services; Attend to
product support requests, customers' complaints and inquiries; Prepare administrative and contact
reports.
Education
Bachelor of Arts in Broadcast Communications-Political Science
University of the Philippines
1993-1998
Examinations Passed
Philippine Professional Civil Service Examinations
Iloilo, City, Philippines
1998
Competencies
Records Management/Document Control. Monitoring and Evaluation. People and Performance
Management. Computer Proficient (Word, Excel and Power Point). Proficient in
English Communication, Documentation and Training and Workshop Facilitation.
Curriculum Vitae of Rhaneth Joy Kirtley Page 3

4. Relevant Training Programs Attended (Selected)
Recruitment Training and Certification
Six Sigma Yellowbelt trainee (not yet certified)
Balanced scorecard training and certification
Leadership Developmental Program training and certification
Monday Morning Leadership Program
Leadership Legacy
Behavioral Coaching Training
Languages and Degree of Proficiency:
Reading Writing Speaking
1. English Excellent Excellent Excellent
2. Filipino Excellent Excellent Excellent
Personal Data
Age : 40 years old
Birth date : 2nd
April 1976
Nationality : Filipino
Civil Status : Married
Visa Status : Spouse Visa
References
Available Upon request
Curriculum Vitae of Rhaneth Joy Kirtley Page 4