1. Robert D. Allsup
6857 Sycamore Hill Drive RobertAllsup@hotmail.com 901-857-0787
Bartlett, TN 38135 www.linkedin.com/in/robertallsup
PROFESSIONAL SUMMARY:
Knowledgeable IT professional with 20 plus years of experience in help desk, tech support, IT
Department lead, software testing and as a field technician. Comfortable working in a help desk
center environment or giving onsite, hands-on support for a wide variety of technical issues and
needs. Lengthy career includes computer refreshes, server installation and repair, software and
application testing and support, and PDA, scanner, and printer configuration. Proven record of
delivering technical solutions for small, individual needs as well as large, corporate
environments. Pega Systems PRPC 7.1 professional
CERTIFICATIONS / TECHNICAL SUMMARY:
• PegaSystems PRPC 7.1
• Certified Systems Architect (CSA)
• Certified Pega Business Architect (CPBA)
• CompTia A+, National Career Readiness Certificate Gold Level, Dedicated Senior level
staff support
• Citrix, Rumba, iGrafix Designer 8.0, CIMBridge 3.6
• Certified for Toshiba, various Hewlett Packard model printers, Lexmark brand printers
and Dell, HP/Compaq and IBM computer products
• Network printer configurations and support
• Audio visual setup and support for conference room meetings and sales presentations
• Windows Operating Systems (XP, Vista, 7,10) configuration, upgrading and support
• Microsoft Office (Word, Excel, PowerPoint, Outlook) 2003, 2007, 2010 ,2013 and
2016/365 configuration and support
• Active Directory management and support
• PC Anywhere, Remote Desktop Connection, Connectwise, Dameware and VNC Remote
Support software support
• Used Remedy ticketing software on a regular basis to achieve high level of SLA
satisfaction
• Basic AS400 administration
• Certified HIPAA Security Professional
Career Summary:
Professional Pega Certification and Training: Passed the CSA “Certified System
Architect” exam and “Certified Pega Business Architect” successfully completed 125
hours of instructor-led, classroom training through the Certified MetaSense Training
Program (an authorized PEGA partner) from 10/2016 to 11/2016. MetaSense Certificate
Number: 10002. MetaSense Inc. 403 Commerce Ln, West Berlin, NJ
• Knowledge of the SDLC process with Pega’s DCO implementation (inception,
elaboration, construction, go live)
• Hands on experience with the SDLC/DCO/Pega Application Development Process
through various exercises (six projects)
• Knowledge and hands on experience creating Pega Enterprise Applications
Structures

2. Robert D. Allsup
6857 Sycamore Hill Drive RobertAllsup@hotmail.com 901-857-0787
Bartlett, TN 38135 www.linkedin.com/in/robertallsup
• Knowledge and hands on experience utilizing the Case/Stage/Step Design
• Knowledge and hands on experience constructing BA Draft Flows and Draft UIs
• Knowledge and hands on experience writing and linking specifications and
requirements
• Knowledge and hands on experience creating Pega reports and documentation
• Knowledge and hands on experience constructing dynamic UI components
[Harness, Sections, Flow Actions, Layouts, Controls]
• Knowledge and hands on experience creating data models and data tables
• Knowledge and hands on experience creating declarative rules, SLA and decision
criteria [when, decision tables and trees]
Radial Corporation 10/2016 to present
Memphis, TN
IT Support Administrator
Responsibilities:
handle PC hardware/Printers/ RF Guns/software builds and upgrades. responsible for day to
day administrative functions of local computer systems including printers and RF Guns as
required. responsible for coordinating the escalation and resolution of problems with other
Information Technology staff members.
Inventiv Software LLC 03/2015 to 03/2016
Germantown, TN
Systems Analyst
Responsibilities:
Support the Inventiv customers by install software on handheld devices, troubleshooting, taking
customer calls, full range of customer support responsibilities. Scheduled on call after hours,
scheduled weekends on call. To monitor hosted servers
PPS 11/2014 - 03/2015
Memphis, TN
Field Service Tech
Self-employed field service technician performing warranty hardware repairs for Dell systems on
per call contact basis.
Nexttech Solutions @ FedEx Services 04/2014 to 11/2014
Collierville, TN
Junior Business Analyst
On Site Contract Vendor thru NexTech Solutions.
Working the Application Development and/or Security Testing Group
• Tasked with communicating via email and phone with IT managers and technical
resources to collect and record specific information.
• interact with a web site to accurately enter and update information
• monitor a web site and provide notification to team when certain conditions are met
• communicate status of their work and escalate issues as necessary to team manager
CentricsIT @ Buckman Labs 09/2013 to 04/2014
Memphis, TN
IT Support
• Provide first line support for any information technology issues and problems.

3. Robert D. Allsup
6857 Sycamore Hill Drive RobertAllsup@hotmail.com 901-857-0787
Bartlett, TN 38135 www.linkedin.com/in/robertallsup
• Provide assistance by phone, email and/or using a ticket management system.
• Track issues to resolution.
• Update the internal knowledgebase with issue resolution details.
• Track user account creation, changes and deletions.
• Support computers, laptops, tablets, smart phones and applications.
• Maintain user accounts including rights, permissions and systems groups.
• Manage critical incidents.
• Act as the Tier 3 level technician.
• Determine incident scope and impact quickly and accurately.
• Act as a liaison between customers and technical escalation teams.
Achill Computer Services 06/2013 to 8/2013
Collierville, TN
Tech Support Specialist
• Evaluates system potential by testing compatibility of new programs with existing
programs.
• Evaluates expansions or enhancements by studying work load and capacity of computer
system.
• Achieves computer system objectives by gathering pertinent data; identifying and
evaluating options; recommending a course of action.
• Confirms program objectives and specifications by testing new programs; comparing
programs with established standards; making modifications.
• Improves existing programs by reviewing objectives and specifications; evaluating
proposed changes; recommending changes; making modifications.
• Evaluates vendor-supplied software by studying user objectives; testing software
compatibility with existing hardware and programs.
• Places software into production by loading software into computer; entering necessary
commands.
• Places hardware into production by establishing connections; entering necessary
commands.
• Maximizes use of hardware and software by training users; interpreting instructions;
answering questions.
• Maintains system capability by testing computer components.
• Prepares reference for users by writing operating instructions.
• Maintains historical records by documenting hardware and software changes and
revisions.
• Maintains client confidence and protects operations by keeping information confidential.
• Maintains professional and technical knowledge by attending educational workshops;
reviewing professional publications; establishing personal networks; participating in
professional societies.
• Contributes to team effort by accomplishing related results as needed.
Various Short-Term Projects 01/2013 to 06/2013
Memphis, TN
IT Contractor
• User Help Desk tickets/calls for computer hardware and software problems are
assessed, addressed, and documented. To the extent necessary insure triage to
appropriate Level 2/3 support as documented in the IT Help Desk Protocol.
• Enterprise Information Systems include Clinical, Financial, Workforce Software, as well
as the Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook and a

4. Robert D. Allsup
6857 Sycamore Hill Drive RobertAllsup@hotmail.com 901-857-0787
Bartlett, TN 38135 www.linkedin.com/in/robertallsup
variety of other applications identified in the Software Topology. Active Directory setup.
Basic Citrix user/application security setup. Hardware, Telecommunications and other
systems as deemed appropriate by the Corporate MIS Department.
• Write user documentation and best practices/knowledge base conforming to
organizational policies and procedures.
• Document user problems using appropriate Ticket/Helpdesk application and work with
Level 3 technician to identify root cause analysis and create issue pattern & comparison
metrics.
• Contact software vendor to log problems and requested solutions/patches/fixes as
appropriate.
• Assist/Train Level 2 Helpdesk technicians.
• Assist BSAs in user application training.
• Other duties as assigned.
Sysco Memphis, LLC. 02/2011 to 01/2013
Memphis, TN
I.T. Department Lead
• Led team that provided helpdesk, production and project support for desktops, laptops,
networks, telecommunications, and applications.
• Supported vastly different infrastructure and application environments: 250 on site users
and 150 remote users.
• Created ADHOC Business Intelligence reports for various departments.
• Administered programs that tracked product orders, sales and commissions for
Marketing Associates.
• Lead training classes for Marketing Associates for all forms of electronic ordering and
application.
• Managed relationships with critical IT vendors that resulted in improved service at a
reduced cost.
• Prepared departmental budget that IT included variables and complexities such as
operational changes, organizational changes, facilities changes, and proposed projects
to build realistic budgets.
• Maintained accurate inventory and tracking of hardware and software throughout the
company; attended and provided support for sales meetings and customer events.
PPS 02/2011 - 07/2011
Memphis, TN
Field Service Tech
• Self-employed field service technician performing warranty hardware repairs for Dell
systems on per call contact basis.
Siemens Information Services 05/2005 – 02/2011
Phoenix, AZ (2005-2008)
Memphis, TN (2008-2011)
IT Support Specialist
• Responsible for onsite service for major distribution center.
• Duties included troubleshooting and repairing hardware and software problems on
laptops, desktop systems, and peripherals; installation and configuration of pc/network
environments; imaging; back-ups/restores and installation of applications such as
printers, scanners, PDAs and wireless cards.

5. Robert D. Allsup
6857 Sycamore Hill Drive RobertAllsup@hotmail.com 901-857-0787
Bartlett, TN 38135 www.linkedin.com/in/robertallsup
• Provided helpdesk support to end users and direct technical support to customers with
respect to programs, operations and maintenance of equipment.
• Received consistently high marks on customer satisfaction surveys.
• Managed parts orders and tracking of work orders.
• Installed upgraded and repaired Stratus servers and worked with RF scanning tracking
systems.
• Transferred to Memphis, TN from Phoenix, AZ to support new account.
Siemens Corp 02/2005 - 04/2005
Phoenix, AZ
Field Service Technician (Contract)
• Executed and supported a desktop system move for Washington Mutual Bank.
• Utilized Rumba to load applications to the desktops and break-fix and IMAC activities in
a Microsoft Windows XP environment.
• Upon completion of workstation move, perform QA on desktops testing connectivity,
printing, access to HOST, and record asset information.
Circle K 07/2004 - 02/2005
Phoenix, AZ
Software Tech (Contract)
• Staged and supported a Microsoft XP Point of Sale upgrade roll out for Circle K
Convenience stores.
• Staged and set up site servers and point of sale terminals for installation technicians to
place in various stores.
USAA 10/2003 – 07/2004
San Antonio, TX
Software Tester (Contract)
• Researched maintenance release requirements.
• Utilized Mercury Interactive Test Director software wrote test conditions and executed
test cases for Customer Relationship Management software, touching all lines of
business.
• Documented defects and worked closely with development team to reproduce defects as
required for further testing.
TRC Computer Services, Inc. 10/2002 - 10/2003
San Antonio, TX
Tech Support Manager
• Repaired computer hardware such as: desktops, laptops, dot matrix printers, laser
printers, and ink jet printers from various vendors.
• Researched and ordered parts for service call completion and in house inventory.
• Acted as first point of contact for field technicians.
• Worked closely with all departments providing parts and purchase information as
required.
• Presented ways to eliminate excess spending within the department by streamlining
processes.

6. Robert D. Allsup
6857 Sycamore Hill Drive RobertAllsup@hotmail.com 901-857-0787
Bartlett, TN 38135 www.linkedin.com/in/robertallsup
Computers & Things Company, LLC 06/2001 - 10/2002
Mesa, AZ
Owner
• Owned and operated computer repair service.
• Custom built computers, laptops and printers.
MicroServ, Inc. 10/2000 - 06/2001
Hayward, CA/ Mesa, AZ
Service Technician
• Repaired computer hardware such as laptops, dot matrix printers, laser printers, and ink
jet printers.
• Relocated to Mesa, AZ by managerial request for competent area support.
• Tracked and updated equipment repair calls utilizing Remedy tracking software.
• Managed 6 employees during absences of departmental manager.
EFTC-SCO 12/1999 - 09/2000
Phoenix, AZ
Manufacturing Engineering Technician
• Worked in a team environment transferring prints from CAD file to electronic work
instructions screens, utilizing CIMBridge version 3.6.
• Utilized Oracle Manufacturing Applications software to create Routings and Bills of
Materials for production of printed circuit board assemblies.
• Attended two-day seminar on iGrafix Designer 8.0.
• Assisted in implementing engineering change controls for production.
EDUCATION:
Park University Projected Graduation Date 2018
Millington, TN
BS Degree-Management/Computer Information Systems
UniTek Information Systems 2011
San Jose, CA
CISCO Training course CCNAX 1.0
Mesa Community College 2001
Mesa, AZ
Networking Class
ITT Technical Institute 1994
San Antonio, TX
AAS Degree-Electronics Engineering Technology

7. Robert D. Allsup
6857 Sycamore Hill Drive RobertAllsup@hotmail.com 901-857-0787
Bartlett, TN 38135 www.linkedin.com/in/robertallsup
Computers & Things Company, LLC 06/2001 - 10/2002
Mesa, AZ
Owner
• Owned and operated computer repair service.
• Custom built computers, laptops and printers.
MicroServ, Inc. 10/2000 - 06/2001
Hayward, CA/ Mesa, AZ
Service Technician
• Repaired computer hardware such as laptops, dot matrix printers, laser printers, and ink
jet printers.
• Relocated to Mesa, AZ by managerial request for competent area support.
• Tracked and updated equipment repair calls utilizing Remedy tracking software.
• Managed 6 employees during absences of departmental manager.
EFTC-SCO 12/1999 - 09/2000
Phoenix, AZ
Manufacturing Engineering Technician
• Worked in a team environment transferring prints from CAD file to electronic work
instructions screens, utilizing CIMBridge version 3.6.
• Utilized Oracle Manufacturing Applications software to create Routings and Bills of
Materials for production of printed circuit board assemblies.
• Attended two-day seminar on iGrafix Designer 8.0.
• Assisted in implementing engineering change controls for production.
EDUCATION:
Park University Projected Graduation Date 2018
Millington, TN
BS Degree-Management/Computer Information Systems
UniTek Information Systems 2011
San Jose, CA
CISCO Training course CCNAX 1.0
Mesa Community College 2001
Mesa, AZ
Networking Class
ITT Technical Institute 1994
San Antonio, TX
AAS Degree-Electronics Engineering Technology