The document outlines the responsibilities and duties of the Quality Assurance Manager position at Efficy, which was created to improve project delivery quality and standardize project management processes. The Quality Assurance Manager is responsible for enforcing methodology and guidelines, supervising and coaching staff, ensuring consistent and best practice solutions, and proposing improvements. Their duties include guaranteeing quality of delivery for various project teams, communicating and training teams, reviewing solution designs, and organizing audits.

1. Efficy Charter of Quality
To improve project delivery quality and standardize project management processes,
the position of Quality Assurance Manager was opened within the Efficy project team.
As a Quality Assurance Manager, I am committed to ensuring consistent quality of delivery of
projects for our customers by:
– Enforcing EFDM methodology & related guidelines within the project team
– Supervising, coaching and following up staff on their application on projects
– Coordinating best practices design, functional as well as technical
– Ensuring that solutions are consistent and delivered according to best practices
– Supporting other team members with their solution design by being a referent or a counselor
My responsibilities and duties are to:
– Guarantee the quality of delivery of each project team: BE, FR, NL, CH
– Propose improvements to the current EFDM methodology
– Communicate and train project teams accordingly
– Improve solution design best practices
– Ensure that technical best practices are defined and followed
– Coordinate project cases resolution
– Coordinate code reviews within the teams
– Reviews solution designs of major projects and validate that best practices are respected, upon the consultants’
requests
– Answer questions from project team members about solution design and functional aspects of the product
– Organize functional and technical project audits and define an action plan
Quality Assurance Manager
Pierre-Philippe Fouret

2. • The Sales Team communicates customer expectations, context and constraints to the assigned Project
Team.
• Requirements, budget and high level project plan are discussed and agreed.
• Our Project Manager presents the project scope, objectives and stakes to his team and defines their
activities for the project.
• Project milestones are scheduled in a project plan.
• The Business Analyst meets with the customer in order to understand his requirements in details as
well as his acceptance criteria.
• He writes the functional specifications and defines the corresponding solution design.
• Based on the functional analysis, the Project Consultants develop the solution on the testing environment
according to technical best practices.
• Internal testing is performed by the Business Analyst to guarantee quality and compliance of the solution.
• The customer tests the delivered solution in order to validate that it works as defined during the
analysis phase.
• Feedback from the customer is used to fine-tune the solution until acceptance criteria are met.
• The Project Manager makes regular statuses with his team to monitor the progress of the project and
informs the customer about it.
• Project plan may be updated according to this progress status.
• End-users are trained in order to get familiar with the new solution and to get the most benefit out of
it in their day to day activities.
• The different features and services of the solution are up and running.
• End-users can start working with it.
• Our Hotline is available to assist end-users if needed.
• A dedicated support provided by the Project Team can also be organized during the first weeks after
the go-live.
• The Project Team closes the project once the customer is satisfied with their solution.
• The Sales Team calls the customer to receive feedback on the level of services provided by the Project
Team.
Sales briefing
Kick-off
Analysis
Realization
Acceptance Testing
Follow up Meetings
Training
Go Live
Support Go Live
Closing
Starting
Phase
Delivery
Phase
Closing
Phase
EFDM Methodology
❍ It’s us!
❍ It’s what we do!
❍ It creates a common
understanding of our business
❍ It gives customers confidence
in what we do, and how we do
it
❍ It’s the starting point for
continuous improvement
Efficy SA / NV
Rue Colonel Bourg 105a
B-1140 Brussels
contact@efficy.com
www.efficy.com
l f T Y© Efficy SA 2016 - All rights reserved.