client survey feedback

1. 2014 Client Survey
Feedback Report
The Absolution Fitness Studio
Prepared by: Instructional
Designers
10/3/2014 Confidential 1

2. Introduction
• Purpose of this presentation
– Objective:
• To provide 2013 & 2014 survey results.
• To discuss the upcoming training.
– Outcome:
• As a result of the survey results, instructor training
has been created by an instructional designer.
• Decide on future actions based on training results
and future client review.
10/3/2014 Confidential 2

3. Agenda
• Project Overview
• Milestone Deliverables Review
• Outstanding Risks
• Survey Results Pie Chart
• Milestone Acceptance Review
• Next Milestone Steps
10/3/2014 Confidential 3

4. Project Overview
• Project description
– Review 2013 and 2014 client survey results.
– Creation of training materials by instructional
designer.
• Short project status update
– Instructor training has been created to ensure
clients are trained safely.
• Project team introduction
10/3/2014 Confidential 4

5. Milestone Deliverables Review
• Discuss problems found from client
surveys in 2014.
• Address upcoming abdominal
training for instructors.
• Milestone Deliverables
– Instructional designer created instructor material to
ensure clients train their abdominals safely.
– Provide instructors with information on abdominals.
– Provide instructors with information on how to safely
train the abdominals without neck or back pain.
October 3, 2014 Confidential 5

6. Outstanding Risks
• Project Risks
– Instructor training
• Risk 1 was resolved by teaching instructors about
abdominals.
• Risk 2 was resolved by teaching instructors about how to
safely train clients.
– Instructor review
• Risk 1 that will impact next milestone is testing and
reviewing the instructors to ensure that they understand
the training course.
• Risk 2 that will impact next milestone is asking clients
about their workouts since instructor testing has taken
place.
• If client reviews are still negative, additional steps need
to be taken.
– Instructors may need to be replaced.
– Clients will need to be trained by other instructors to ensure they
are properly trained.
10/3/2014 Confidential 6

7. Survey results
Asset Type Amount
Legwork $ 8
Armwork $ 7
Abdominals $ 2
Cardio $ 10
Stretching $ 6
Back $ 5
Scale of 1-10 * Performed on 50 new clients:
"What part of your workout do you like best?"
Legwork
21%
2014 Client Survey Feedback
Armwork
19%
Abdominals
5%
Cardio
26%
Stretching
16%
Back
13%
10/3/2014 Confidential 7

8. Milestone Acceptance Review
• Customer Acceptance
– Client reviews on current project milestone status.
• Identify client concerns, changes.
• Committee Acceptance
– Committee acceptance on current project milestone
status.
• Identify management strategy concerns such as scope,
survey results, and client feedback.
• Project Team Acceptance
– Project Team acceptance on current project milestone
status.
• Identify future issues, and possible solutions.
10/3/2014 Confidential 8

9. Next Milestone Steps
• Confirm open issues for audience.
• Confirm milestone acceptance.
– Obtain approval to move forward with project
plans.
• Next Milestone
– Provide high-level discussion of next
milestone.
– Define date for next milestone review.
– Confirm audience acceptance of next
milestone plans.
10/3/2014 Confidential 9