Rapid and sustainable solutions to the most complex business challenges. Our approach is cooperative, collaborative and process-driven. This deck is an introduction to who Clarasys are along with our capabilities and industry experience.
Challenges in Creating Professional Services in a Software Development Organi...Jeff Korn
ย
Companies are increasingly finding it difficult to build in added value services to their organizations because of perceived costs, lack of available staff, difficulties with scaling, and most importantly a customer base that more and more devalues these services.
Companies also struggle with how to build viable teams once a need has been determined.
In this presentation, youโll learn about service options, and the base for team growth for services.
Additional presentations discuss building a services team.
How to Align Customer Success Management with Services / Support / TrainingGainsight
ย
The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale.
In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success.
This presentation - How to Align Customer Success Management with Services/Support/Training - is from Pulse 2014, the biggest Customer Success industry event ever and included panelists from Five9, Zendesk, Ooyala, ServiceRocket
How to use Customer Success to Prep for and Drive Contract RenewalsGainsight
ย
The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale.
In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success.
This presentation - How to use Customer Success to Prep for and Drive Contract Renewals - is from Pulse 2014, the biggest Customer Success industry event ever and included panelists from Concur, InsideView, Marketo
Inside Gainsightโs New Post-Sales Structure: Reorganizing the Team to Drive C...Gainsight
ย
In this webinar, Allison Pickens, Gainsight's VP of Customer Success, will give you a detailed explanation of our new org chart as well as the philosophy behind the changes. She'll offer strategies on how to apply these principles and tactics to your own Customer Success team.
There is a presentation utilizing this slide deck available in the training section at Business901.com. Sales and marketing can no longer operate in a vacuum. It has become a process output that intertwines across many of the departments within the organization. As companies have become flat, their decision making is increasingly being done by committee. As a supplier, you must mimic your customer decision-making path and as a result your sales and marketing will also be done by committee.
Who we are and what we can do for your company.
We believe that prosperity must include company and workers.
We face every challenge with the right thinking and tool: Lean Six Sigma, simulation, design of experiments, change management, training.
Challenges in Creating Professional Services in a Software Development Organi...Jeff Korn
ย
Companies are increasingly finding it difficult to build in added value services to their organizations because of perceived costs, lack of available staff, difficulties with scaling, and most importantly a customer base that more and more devalues these services.
Companies also struggle with how to build viable teams once a need has been determined.
In this presentation, youโll learn about service options, and the base for team growth for services.
Additional presentations discuss building a services team.
How to Align Customer Success Management with Services / Support / TrainingGainsight
ย
The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale.
In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success.
This presentation - How to Align Customer Success Management with Services/Support/Training - is from Pulse 2014, the biggest Customer Success industry event ever and included panelists from Five9, Zendesk, Ooyala, ServiceRocket
How to use Customer Success to Prep for and Drive Contract RenewalsGainsight
ย
The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale.
In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success.
This presentation - How to use Customer Success to Prep for and Drive Contract Renewals - is from Pulse 2014, the biggest Customer Success industry event ever and included panelists from Concur, InsideView, Marketo
Inside Gainsightโs New Post-Sales Structure: Reorganizing the Team to Drive C...Gainsight
ย
In this webinar, Allison Pickens, Gainsight's VP of Customer Success, will give you a detailed explanation of our new org chart as well as the philosophy behind the changes. She'll offer strategies on how to apply these principles and tactics to your own Customer Success team.
There is a presentation utilizing this slide deck available in the training section at Business901.com. Sales and marketing can no longer operate in a vacuum. It has become a process output that intertwines across many of the departments within the organization. As companies have become flat, their decision making is increasingly being done by committee. As a supplier, you must mimic your customer decision-making path and as a result your sales and marketing will also be done by committee.
Who we are and what we can do for your company.
We believe that prosperity must include company and workers.
We face every challenge with the right thinking and tool: Lean Six Sigma, simulation, design of experiments, change management, training.
Finding and Mining Value Hidden in Operations - The ProAction GroupThe Proaction Group
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In this set of slides, you'll find an overview of ProAction's role, values, a few case studies covering diligence through exit, as well as several team member bios.
Collaborate with us!
With a subscription to our software-as-a-service, we will quickly partner with you to put structure into your digital management strategy (the same way we do with ours) and give you the performance governance visibility you need to stop swimming in administration and start building your digital future
OUR PRODUCT - Super easy and fun to use
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Customer Experience Management Customer Centric Process DesignLucy Paddy, MBA
ย
Every organisation has those critical client facing functions that give rise to endless customer complaints and possible loss of customers. They may even detract potential customers from doing business with you in future.
By redesigning processes around the customer, organisations can drastically improve the customer experience, i.e. the process is actually the customer experience.
Merchant Retention Case Study: A top merchant acquirer client improved a key function in retention and saw significant upsides to retention rates, margins, and operational efficiencies.
Identifying and Prioritising CX Requirements - A BPI OnDemand GuideMichael Evans
ย
A guide to identifying, quantifying, prioritising and justifying improvements for your CX processes & systems.
Use this outline approach to build and guide your key stages of CX transformation.
Essential Key Performance Indicators for Small and Mid-Size BusinessDynamics Square
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Don't get stuck on old business models that divided your organization, siloed information, and slowed every process. See how ๐ ๐ถ๐ฐ๐ฟ๐ผ๐๐ผ๐ณ๐ ๐๐๐ป๐ฎ๐บ๐ถ๐ฐ๐ ๐ฏ๐ฒ๐ฑ ๐๐๐๐ถ๐ป๐ฒ๐๐ ๐๐ฒ๐ป๐๐ฟ๐ฎ๐น with ๐ ๐ถ๐ฐ๐ฟ๐ผ๐๐ผ๐ณ๐ ๐ข๐ณ๐ณ๐ถ๐ฐ๐ฒ ๐ฏ๐ฒ๐ฑ, the ๐ ๐ถ๐ฐ๐ฟ๐ผ๐๐ผ๐ณ๐ ๐ฃ๐ผ๐๐ฒ๐ฟ ๐ฃ๐น๐ฎ๐๐ณ๐ผ๐ฟ๐บ, and ๐ ๐ถ๐ฐ๐ฟ๐ผ๐๐ผ๐ณ๐ ๐๐๐๐ฟ๐ฒ can connect business management across finance, sales, service, supply chain, analytics, and more.
Sign up to stay in touch and ๐ฑ๐ผ๐๐ป๐น๐ผ๐ฎ๐ฑ ๐๐ต๐ฒ ๐ฒ-๐ฏ๐ผ๐ผ๐ธ โ๐๐๐๐ฒ๐ป๐๐ถ๐ฎ๐น ๐๐ฒ๐ ๐ฃ๐ฒ๐ฟ๐ณ๐ผ๐ฟ๐บ๐ฎ๐ป๐ฐ๐ฒ ๐๐ป๐ฑ๐ถ๐ฐ๐ฎ๐๐ผ๐ฟ๐ ๐ณ๐ผ๐ฟ ๐ฆ๐บ๐ฎ๐น๐น ๐ฎ๐ป๐ฑ ๐ ๐ถ๐ฑ-๐ฆ๐ถ๐๐ฒ ๐๐๐๐ถ๐ป๐ฒ๐๐.โ - https://lnkd.in/gxe5Ka4K
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
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Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. Youโll also learn
โข Four (4) workplace discipline methods you should consider
โข The best and most practical approach to implementing workplace discipline.
โข Three (3) key tips to maintain a disciplined workplace.
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
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Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
ย
Discover the innovative and creative projects that highlight my journey throughย Full Sail University. Below, youโll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Business Valuation Principles for EntrepreneursBen Wann
ย
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
Attending a job Interview for B1 and B2 Englsih learnersErika906060
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It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
Buy Verified PayPal Account | Buy Google 5 Star Reviewsusawebmarket
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RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
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Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
"๐ฉ๐ฌ๐ฎ๐ผ๐ต ๐พ๐ฐ๐ป๐ฏ ๐ป๐ฑ ๐ฐ๐บ ๐ฏ๐จ๐ณ๐ญ ๐ซ๐ถ๐ต๐ฌ"
๐๐ ๐๐จ๐ฆ๐ฌ (๐๐ ๐๐จ๐ฆ๐ฆ๐ฎ๐ง๐ข๐๐๐ญ๐ข๐จ๐ง๐ฌ) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
๐๐ ๐๐จ๐ฆ๐ฌ provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
โญ ๐ ๐๐๐ญ๐ฎ๐ซ๐๐ ๐ฉ๐ซ๐จ๐ฃ๐๐๐ญ๐ฌ:
โข 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
โข SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
โขFreenBecky 1st Fan Meeting in Vietnam
โขCHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
โข WOW K-Music Festival 2023
โข Winner [CROSS] Tour in HCM
โข Super Show 9 in HCM with Super Junior
โข HCMC - Gyeongsangbuk-do Culture and Tourism Festival
โข Korean Vietnam Partnership - Fair with LG
โข Korean President visits Samsung Electronics R&D Center
โข Vietnam Food Expo with Lotte Wellfood
"๐๐ฏ๐๐ซ๐ฒ ๐๐ฏ๐๐ง๐ญ ๐ข๐ฌ ๐ ๐ฌ๐ญ๐จ๐ซ๐ฒ, ๐ ๐ฌ๐ฉ๐๐๐ข๐๐ฅ ๐ฃ๐จ๐ฎ๐ซ๐ง๐๐ฒ. ๐๐ ๐๐ฅ๐ฐ๐๐ฒ๐ฌ ๐๐๐ฅ๐ข๐๐ฏ๐ ๐ญ๐ก๐๐ญ ๐ฌ๐ก๐จ๐ซ๐ญ๐ฅ๐ฒ ๐ฒ๐จ๐ฎ ๐ฐ๐ข๐ฅ๐ฅ ๐๐ ๐ ๐ฉ๐๐ซ๐ญ ๐จ๐ ๐จ๐ฎ๐ซ ๐ฌ๐ญ๐จ๐ซ๐ข๐๐ฌ."
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Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
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Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujaratโs DholeraAvirahi City Dholera
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The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isnโt just any project; itโs a potential game changer for Indiaโs chipmaking aspirations and a boon for investors seeking promisingย residential projects in dholera sir.
Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
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Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
2. Agenda
2
1. About us
2. Our clients
3. Our value proposition
4. Our services
5. Why us?
6. Our approach
7. Customer stories
3. About us
3
Delivering benefits quickly and
continually through our approach and
preference for practicality over
powerpoint.
Helping you deliver superior
experience at every one of your
customer interactions
Providing you with skills, foundations
and confidence to deliver continuous
business improvements yourself.
We believe in
Matt Cheung
Director
Claudia Meyer-Scott
Director
Chris Hamilton
Director
Steven Writer-Maguire
Director
An independent consultancy firm of six
years, based in central London. We
believe in a better way of doing business
consultancy; working closely with our
clients to ensure we understand their
business as well as our own, leaving them
with the knowledge that enables rapid and
sustainable change.
5. 5
Our value propositions
Optimise - increase margin and improve cash flow
โ Improve process, data and technology
โ Improve customer experience and service
Transform - transforming your business
โ Reduce time to market for external and internal change
โ Embrace digital and continuous improvement
Comply - track and ensure compliance
โ Understand how regulation impacts your operations
โ Ensure compliance with regulation
Grow - helping you grow revenue
โ Sell the right thing to the right people
โ Enable cross-sell and upsell
โ Launch and sunset products
6. 6
Why us?
Lasting transformation:
We want to do a great job and
prepare you to deliver without
us. If you need us we can help,
but we do not outstay our
welcome
Culture:
Our clients like working with us.
Our people are pragmatic doers
who enjoy making a difference.
We are often referred to by our
clients as a โcritical friendโ
This is our core business:
Complex, multi vendor analysis
and delivery of business critical
transformation is what we do
best. Quality guaranteed:
We pride ourselves on the
quality of our work. We invest
additional days per month in QA
and SME time
7. 7
Our approach: Bite-sized delivery engagements
Diagnostics Vision and roadmap Deliver (iterates) Coaching
High level
business case
Key pain points
Vision
Business scenarios and
business case
Key As-Is processes
To-be process model
Delivered process change, or
user stories for tech change
Staff trained in delivery
approach
Actionable insight
helping to ensure
youโre still on track
to meet your goals
We scale our approach to fit small organisations
of just a few people to large enterprises.
1. Diagnosis - 6 days
2. Vision & roadmap - 4 weeks
3. Deliver - 4 weeks
4. Coaching - 8 coaching sessions over a two year
period of 0.5 days
EXAMPLE - Medium size x500 people
Deliverable /
outcome
8. Scenarios
88
Within a customer journey, we use a scenario based approach to allow us to prioritise and to really bring to life the
journey we are working on
Order Billing SupportSalesMarketing
Progress new sales
lead (NBE)
Progress marketing lead
(existing account AM)
Cross-sell to existing
customer (AM)
Progress new
marketing lead (NBE)
Update existing
billing information
Information from
the sales rep is
correct
Information from the
sales rep needs
updating
Escalate support
request
Create training
event for existing
users
Resolve support
request (Customer
service)
Resolve support
request (Account
manager)
Marketing existing
products to new
customers
Cross sell campaign to
existing customer
Event campaign to new
and existing customers
An existing order
is updated by the
customer
A project is
created to deliver
a product
Process order
using existing
contacts
Process order with
new contacts (new
/ existing account)
Regular marketing to
existing users and
contacts
Maintain relationship with
existing accounts (AM)
Manage renewal of existing
product (AM)
Process free trial request
from customer
9. 9
Customer stories (1)
Data interactions
Following a significant internal upgrade to a strategic customer Account Management tool
for a Fortune 500 firm, Clarasys were asked to assess and assist in fixing a number of large
& unforeseen issues....
29 process maps
accommodating 35 scenarios
Creation of a โmasterโ logical data model
Identified 19 recommendations
Business problem
Upon go-live, there was:
A significant increase in customers
unable to login to their accounts
Causing;
An increased & unwanted load upon
the service teams
As well as being severely harmful to
the customer experience
Approach
Assess, prioritise & fix the immediate
problems necessary
Identify areas for agile strategic
transformation
Upskill our client to ensure they had
the skills & tools used to replicate our
approach
Tactical recommendations
14 priority actions identified to
deliver ~$250k p/a in OPEX
savings & resolve poor customer
experience
12 weeks
5 strategic recommendations
proposed to prevent future
large-scale issues & promote a
customer-centric approach
E.g. - a revised data governance
process for managing impact of
change
E.g. - Automated diversion of failed
user setup requests to L2 support
teams in case of technical errors
Strategic
10. 10
Customer stories (2)
Data governance
Business problem: Rapid growth through acquisitions
resulting in poor customer data, making it difficult to make
business decisions and deliver good customer service.
Approach: Engagement was to provide an objective
assessment of the current state customer data management.
Deliverables
Establish an internal
data governance team
Create an n-tier hierarchy
to maintain increasingly
accurate customer data
A defined and
authoritative source of
customer data attributes
and hierarchy
Revised process for
hierarchy formation,
acquisitions, duplication
and lead closure
Reduce FTE for data
manipulation and
interception.
Reduce the sales cycle,
reduce debtor days and
increase cash flow.
Confidence in making
business decisions to
increase revenue,
Maximise cross sell
opportunities
Client: Data management firm
Outcomes
1. Diagnosis - 2 weeks
2. Vision & roadmap - 4 weeks
3. Deliver - 4 weeks
4. Coaching - 8 half day coaching sessions over a
two year period
EXAMPLE - Enterprise
11. 11
Customer stories (3)
Lead to cash optimisation
Deliverables
Created a
fit-for-purpose CRM
system for all business
areas
Implemented a
standardised approach
across all business areas
Knowledge repositories
to enable job role
efficiencies
Defined SLAs to enable
continuous improvement
Replaces multiple
systems
Reduce duplication of
effort
Eliminate need for implicit
local knowledge
SFDC reporting on
SLAs: accurate
performance monitoring
Outcomes
Business problem: Reduction in government funding
resulting in the need to improve upon internal efficiencies and
customer relationship management.
Approach: Engagement was to assess and improve the
current state customer relationship management.
Client: Major UK museum group 1. Diagnosis - 2 weeks
2. Vision & roadmap - 4 weeks
3. Deliver - 4 weeks
4. Coaching - 8 half day coaching sessions over a
two year period
EXAMPLE - Medium size
12. 12
Our services
Process improvement
Realising your vision. We help organisations define
how they will do business in the future, whether
they're looking to grow new or existing markets,
improve margins or launch new products.
Business analysis
Working with organisations to understand whatโs
working well - but, more importantly, what could
work better - within their business. Detailed,
transparent analysis of the way your business works
now - so you can decide upon its future.
Business change
The success of a project is ultimately measured by
how new processes and technologies are adopted.
With a proven track record, Clarasys delivers
sustainable change that can drive your business
forward.
Project management
Getting things done needs strong leadership,
organisation and planning. We help you deliver your
vision, whilst reducing risk, cutting costs and
improving success rates
13.
14. 14
www.clarasys.com
+44 203 733 0235
Clarasys,
Hatfield House, Third Floor,
52-54 Stamford Street,
London
SE1 9LX
Clarasys Limited is
registered in England
under No: 07311129.
Registered office:
40 Bloomsbury Way,
Lower Ground Floor,
London, WC1A 2SE,
England