The document outlines objectives related to understanding UMG Myanmar's vision, mission, and quality policy. It also aims to understand concepts like high-performing organizations, ISO 9001:2008 requirements, management systems, standard operating procedures (SOP), flow processes, and document numbering systems. The content covers topics such as UMG's vision and values, features of under-performing and high-performing organizations, an overview of ISO 9001:2008, management system requirements, how to create SOPs and flow processes, and the purpose of document numbering systems.

2. Objective : :
 Be able to know the way of UMG Myanmar
 To know the features of high performing organizations
 Be able to understand the concepts of ISO 9001:2008
 Can know the requirements of ISO 9001:2008
 To know what is management system?
 To know what is SOP & FPD and can design them
 Able to know the Document Numbering System

3. Content : :
1. UMG Vision, Mission, Quality Policy & Value
2. Underperforming & High Performing Organization
3. Understand ISO 9001:2008
4. What is ISO 9001:2008?
5. Requirements of ISO 9001:2008
6. What is management system?
7. Purpose of Flow Process
8. How to make Flow Process?
9. Purpose of Standard Operation Procedure
10. Document Numbering System

4. Vision, Mission, Quality Policy & Value

5. UMG Vision, Mission, Quality Policy & Value
“To bring Smile to our Customers”
Mission
“To become a billion dollar company in 2020”
Vision
Quality Policy
UMG-ians are committed to bring smile to customers through:
 Quality Products, Reliable Process and Speedy Services
 Continuous Improvement and People Empowerment

6. Values
Best Customer Service
 Customer Success is Our Success
 Deliver Promises
Strive for Excellence
 Expose Problems
 Kaizen
Management Based on Esteem for Human Dignity
 Share as a Family
 Respect Individual
 Fairness

7. Under-performing
&
High Performing Organization

8. Under-performing Organizations
• No clear vision
• No ‘Process’ ownership
• Regular Problem
• Poor understanding of the
capabilities and performance
• Competitor performance not
known
• Decisions based on opinion not
fact
• Blame culture when things go wrong
• Insecurity and lack of empowerment amongst middle
management and employees
• Departmental goals not organizational goals
• New initiatives not sustained

9. Features of High Performing Organizations
 Top management full commitment and
involvement
 Clear ‘Vision’ and ‘Direction’ established
from the top
 ‘Key Performance Indicator’ (KPI’s)
 Effective use of management system
 Benchmarking ‘best in class processes.
 Appreciation for major initiatives
 Continual Improvement at all levels.
 Self Directing Workplace improvement teams
 Effective approach to problem solving –Attack problems not people

10. Features of High Performing
Organizations
How to get from here ………………. To here ?
Features of Under-performing
Organizations

11. Provides Customer
Requirements
Good Management
Measurement
Analysis
Improvement
Good
Organization
Policy
Customer Focus
Commitment
Objectives
Responsibility, Authority
And Communication
Review
Human Resources
Building, Tools, etc
Better environment
Planning
Provides Resources
Customer
Satisfaction
System
Process
Product
Product
Non-conformance
Corrective
Actions
Preventive
Actions
Process Control
Document Control
ISO
4.1
4.2
5.1
5.2
5.3 5.4
5.5
5.6
5.
6.2
6.3
6.4
6.
7.2
7.3
7.4
7.
7.1
7.5
7.6
8.2.1
8.2.2
8.
8.3
8.2.3
8.2.4
8.4
8.5.2
8.5.3
Sales
Purchasing
Design
Calibration
Production

12. Standard related to Quality Management System
Other Management System:
 ISO 14001  Environment
 ISO/TS 16949  QMS - Automotive
 OHSAS 18001  Health and Safety
 ISO 22000  Food & Safety
 etc . . .

13. ISO 9001 Edition
 BS 5750:1979
 ISO 9001:1987
 ISO 9001:1994
 ISO 9001:2000
 ISO 9001:2008

14. Certification Body – ISO 9001:2008
 LRQA – UK
 TUV Rhineland – Germany
 BSI – UK
 DNV – Scandinavia
 SGS –
 JQA – Japan
 etc

15. Road to ISO 9001:2008

16. ISO 9001:2008 Requirements
4.0 Quality Management System (5)
5.0 Management Responsibility (11)
6.0 Resource Management (5)
7.0 Product Realization (20)
8.0 Measurement, Analysis and Improvement (10)

17. Level – 1
Level – 2
Level – 3
Level – 4
Quality Manual
Flow of Process
Document - FPD
Standard Operation
Procedure - SOP
Form, Records,
Specification

18. Document – ISO 9001:2008
 Communication Tools
 Can Adopt Management Changes
 Records Best Practice
 Effective in Auditing
 ISO 9001:2008 Requirements

19. Things To Do . . . .
1. Implement working procedure (SOP & FPD)
2. Use standard forms
3. Make good filing of records
4. Neat / orderliness of working environment
5. Satisfying Customer (quick response)
6. Understand Quality Policy
7. Understand Company Vision, Mission and Value
8. Commit to achieve Company Objective

20. What is management system?
Frame work of processes and procedures used to ensure that an organization
can fulfill all tasks required to achieve its objectives.

21. What is process?
Process
(step by step activities)
INPUT
Materials
Information
RESOURCES
Equipment
People
OUTPUT
Quality product
CONTROL
Training
Procedure
Specification
Objectives & Targets
Set of interrelated or interacting activities which transforms
inputs into outputs.

22. making a cup of
hot coffee
OUTPUT Hot CoffeeINPUT
Coffee (Package)
Water
RESOURCES
People Cup, Spoon, Jar, Hot
Plate, Pot
CONTROL
Limited amount of ingredients
Boiling pointProcedure

23. Servicing a CarCar Needs a Service
Spare Parts
Inquiry & historical data
INPUT
Service Guide Book, Procedure
CONTROL
Competent Personnel
Tools & Equipment
RESOURCES
Car ServicedOUTPUT

24. What is Flow Process?
Purpose of Flow Process
A flow process is an instrument that visualizes and analyses
the various systems and procedures within an organization.
 Can be see the sequence of activities in a process
 Can analyze the work flow
 Clear ownership

25. Flow Chart Shape Explanation
Start/Finish, is used to show activity begin and end of process
Activity/Process, explaining for activity executed at selected step.
Flow line
Control Point/Decision, Decision flowchart shape is used when there
are 2 options (Yes/No, No/No-Go, etc.)
Document flowchart symbol is for a process step that produces a
document.
. A Predefined Process symbol is a marker for another process step or
series of process flow steps that are formally defined elsewhere.
Terminator Box
Process Box
Decision Box
Document Box
Predefined Process Box
connectors show the direction that the process flows.

26. How to make flow process?
 First, make concept
 Consider Current System
 Write down related function
 Responsibility Clarification
 Modification

27. First, make concept
Shoes Selling Process

28. CONSIDER CURRENT SYSTEM
WRITE DOWN RELATIVE FUNCTION
RESPONSIBILITY
CLARIFICATION
DEFINE FLOW
CHART SHAPE
1) Order received from customer
2) Stock check (Yes or No)
3) Yes (Shoe Sales Process)
4) No (PO to supplier/Arrange Payment)
5) Supplier received the PO
6) Production
7) Delivery
8) Received Shoe from supplier as PO
9) Shoe Sales Process
10) Deliver to Customer
11) Customer received the order
Shoe Shop Owner
Shoe Shop Owner
Shoe Shop Owner
Shoe Shop Owner
Supplier
Supplier
Supplier
Shoe Shop Owner
Shoe Shop Owner
Shoe Shop Owner
Customer
Document Box
Decision Box
Predefined Box
Process Box
Predefined Box
Process Box
Process Box
Process Box
Process Box
Process Box
Process Box

29. SELLING SHOES PROCESS
SUPPLIERSHOESHOPOWNERCUSTOMER
(5)
Payable
Arrangement
(1)
Receive Customer
Shoe Order
(2)
Stock
Checki
ng?
(9)
Sales
Process
Start
(3)
Purchase
Order
(8)
Received shoe
as per order
(10)
Delivery
(11)
Customer
Received Order
(4)
Order Received
(6)
Production
(7)
Delivery
End
Yes
No

30. Modification the SHOES SELLING PROCESS

31. Modification the SHOES SELLING PROCESS

32. Modification the SHOES SELLING PROCESS

33. What is Standard Operation Procedure (SOP)?
Specified way to carrying put an activity or a process
Purpose of Standard Operation Procedure
to standardize the process
can easily follow it independently
Provide help someone to do a job correctly

34. NO PROCESS PROCEDURE KEY POINT PIC LEAD TIME ILLUSTRATION
S=Safety
Q=Quality
C=Cost
E=Environment
D=Delivery
M=Moral
Prepared by Reviewed by Approved by
Document No : XX-XXX-XXX-SOP-001-00 Revision No : 00
Issue Date : - Rev. Date : - Staff Dept Head Dept Head

35. NO PROCESS PROCEDURE KEY POINT PIC LEAD TIME ILLUSTRATION
SHOES SALES PROCEDURE Prepared by Reviewed by Approved by
Document No : XX-XXX-XXX-SOP-001-00 Revision No : 00
Issue Date : - Rev. Date : - Staff Dept Head Dept Head
1 Receiving
Money
i) Count the
money
i)Checking selling
price and received
money
ii) Amount is correct or
not
Cashi
er
5 mins
Invoicing2 i) List the no
of shoes
amount
i) no of shoes and
amount
ii) Give the customer
Invoice Voucher
Cashi
er
5 mins
Packing3 i) Packing the
shoe
i) depend on
voucher
Helper 5 mins
4 Distributing i)Distribute
to customer
i) Payment Voucher &
shoes
Helper 5 mins
S=Safety
Q=Quality
C=Cost
E=Environment
D=Delivery
M=Moral

37. UMG Myanmar Organization Structure

38. Purpose of Document Numbering System
 Standardize Document System
 Can support the document control
 Can be easily traced the document history
 Clear Document Owner/User