2. The EffCo Values
Measurable Results
Buy-In of people involved
A genuine transfer of our Know How
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3. Why companies should look at their processes in 3D ?
Customer Centricity and Employee Engagement should be more
than some lines in an annual report
The process-approach generated silo thinking, but the customers
and the employee see the whole picture
Customers and employees are now comparing cross-industry
The voice of dissatisfaction is now louder than ever before
Engaged organistations grow 3.9 times faster than others (Gallup)
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4. A 3 Dimensional Approach starting from the process :
Efficiency and Sales improvement
An amazing customer experience
An improved employee engagement
5. A 3 Dimensional Approach starting from the processes,
involving all disciplines :
Sales
Marketing Customer Employee
HR
Customer-Care
Journey Engagement
Process
Operational
Excellence
Operations
6. The proposal is tailor made after a quick scan
• Executive Briefing
• Areas for improvement (3D)
• Resistance to change
• Supervisory behaviour
Quick
Proposal Project
Scan
7. The focus of this project is on the first levels of supervision !
Buy-In of them is the key
to continuous
improvement
Management
&
Directors
8. Supervisory Behaviour
Active Supervision
Skills Development
Admin
Firefighting
Working
Available
11. The proposal is tailor made after a quick scan
Quick
Proposal Project
Scan
• Project Themes
• Project Management
• Deliverables
• Pricing and ROI
• Transfer of Know How
12. 4 Phases – 26 weeks IC
Training
Identification Creating buy-in for the change to come
Development Facilitating and coaching
Implementation Making it happen !
Sustainment Assuring the continuous improvement
13. Brown Papers to create buy in
Productivity (Top line / Costs)
Customer Journey
Employee journey
15. Development of a model ready for deployment – 26 weeks
Identification Creating buy-in for the change to come
Development Developing new working methods
Implementation Making it happen !
Sustainment Assuring the continuous improvement – Plan for deployment !
16. A Gennuine transfer of our Know How to our clients
IC
Sustainment Assuring the continuous improvement
Training
• Teaching
• Coaching
• Management