The document discusses the candidate's personal strengths and experience managing teams and contracts. It outlines their experience in facilities management, project management, health and safety, financial management, and developing staff. It also provides an example scenario of managing an office expansion project for a major data center operator, including preparing bids, addressing customer needs, overseeing subcontractors, managing budgets and timelines, and developing strong customer relationships.

1. Personal Strengths Managing a Team Work Experience S.O.A.R. Analysis of a typical contract Presentation

2. Personal Strengths Thorough knowledge of Building Services and Facilities Management industry. Sound financial and commercial awareness (WIP, debt etc) Strong supervisory, organisational and motivational ability. Strong project management and co-ordination skills. Demonstrable experience of working/supervising at a high technical level Experience in working in a highly multi-regulated environment. Experience in providing on the job training and coaching to colleagues. Strong communicator Strong listener Computer literate Flexibility and Adaptability Sense of humour

3. Managing a Team Identify the skills or competence requirements. Establish and agree objectives. Define and allocate workload responsibilities. Learning and skill development. Coaching / On the job training Continuous motivation Establish good relationships. Genuine consultation Clear lines of communication Communicate “outwards” to team members Be receptive to “inward” communication from team members Constructive feedback on performance

4. Work Experience Provide leadership and that contractual commitments are met and exceeded. Influencing skills/Building coalitions/Networking/Innovation. Leaders have to balance the inter related demands of the task as well as those of individual team members. This means being directive when necessary, giving praise and constructive feedback when people need it and ensuring everyone and everything is operating to its full potential… Meeting and exceeding contractual commitments. Ensure that opportunities for the strategic development of the contract are exploited, to deliver increased turnover and profitability, ensure additional services and projects are added, and contracts are re-won on re-tender. Balance between developing an excellent relationship with Customer and developing extra works/ projects to increase budget performance and control etc. A “win/win” climate can be created. Everything is negotiable. Professional relationship with Customer. Formal but co-operative. Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both the company and subcontractors activities, and are regularly review. Paramount importance to the successful running of the contract. None of us come to work to get hurt or injured. Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence. Ensure structures support peaks and troughs in workload, and disaster recovery. Overview contract and assess resource requirements. Ensure in house engineers are fully skilled to deliver an excellent service and flexible enough to overcome the need to use specialist contractors. Disaster recovery has to be based on the requirements of the contract.

5. Work Experience (Cont.) Ensure contracts are staffed by fully competent teams, ensuring post holders are fully competent, and that effective succession planning arrangements are in place. Keeping the engineers fully trained on current legislative issues. Identify the members of the team who show initiative and drive to succeed. PDRs identify those who can step up as part of their natural progression through the contract and indeed their career with the company in general Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential. Continuous learning process. Encourage openness about skills gaps. Aspirational career development for staff. Learning never stops. Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded. Maximum collaboration with other interested parties within the contract to ensure maximum effect on the Service provided. Development of strong budget control measures. Defining KPIs and SLAs as performance management tools. Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met. Constant review of the contract to ensure all controls systems required are in place and current. Examples are Permits to Work, Adherence to Company Policies (Health & Safety, Environmental etc), agreed SLAs are reached if not exceeded

6. Work Experience (Cont.) Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts. Customer is King” Quality relationship building with the key members of the Customers contract team and site representatives. Communication is key to maintain good rapport and trust. Promoting and maintaining the core Values of the company. What are the key values of the company? Integrity ? Openness? Customer Care ? Excellence through staff ? Delivering effective business communication through advice, review, leadership and direct contribution to Management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad Hoc reporting and other publications, as appropriate. More communication, action lists, newsletters, face to face meetings, presentations etc Supporting the sales process through solutions development, participation in presentations and consultation meetings, hosting visits, and support to mobilisation as required on new contracts. Work in conjunction with sales process to ensure practical solutions are presented within the final documentation to the Customer and ensure all aspects of their needs are covered (SLAs etc are met) Plan to impress potential Customers with professional presentations/visits to customers sites. Close collaboration after award of contract between sales and contracts to streamline the implementation phase.

7. Scenario Major Data Centre operator with requirement to extend office space within existing premises and create link walkway between the new office space and other existing building. Ownership Preparation of bid in liaison with Projects Department based in Birmingham Interpreting Customer needs – Local meetings with Customer – Apply changes to Customer needs Sourcing Sub Contractors – Sourcing quality sub contractors Liaison with Local Authority Building Surveying department – ensuring works satisfy planning authority Communication with directly employed staff – Local engineers and project staff in Birmingham Building relationships with Customer, Contractors etc – Ensure smooth running of the project Financial reporting/Budget Control/ Increasing margins where possible Exploitation of additional business opportunities – Additional maintenance opportunities Staffing issues – HR issues – Seeking alternative Site Managers Actions Ensured project ran to budget – incorporating additional costs for Customers amended requirements Weekly planning meetings to identify issues – Site walk about with direct staff and Customer Took steps to ensure project delivered on time (Penalty clause for late finish) Continuous Customer feedback – Project delivery to schedule etc Results Customer felt their unique service requirements were met and exceeded Repeat business Excellent feedback from Customer – Commendation