This document discusses strategies for developing front office e-government services. It outlines concepts like G2B (government to business), e-corruption, information opening policy, and e-participation. It provides examples of Korea's Oasis online civic suggestion system and operational process. It also discusses strategies for G2C (government for citizen) services like innovating civil service processes and building a single window for civil petitions. Strategies for G2B include standardization, integrated databases, and developing a proper legal framework. The document highlights expected benefits of G2B like improving business efficiency and competitiveness. It also discusses challenges of e-corruption in e-government like accessibility, encryption, and new business models.

1. Operational Strategy Of
E-government (II):
Front Office Strategy

2. Concept Used To Build Front-office Innovation Strategy
G2B (Government To
Business)
Innovate the e-service delivering to
the business enterprises.
e-Corruption
Information Opening
Policy
Facilitate the information
utilization and accessibility of the
people by ensuring free flow and
open access of information.
e-Participation
G4C (Government For
Citizen)
Innovate the service of public
petition areas (residents,
automobiles, tax and business
enterprises, etc.) by building the
internet portal site and by utilizing
Government Information Common
Center
1
2
3
4
5

3. Mobile phone
internet user in South
Korea has usage rate
of 81.6% in 2016
(statista.com),
Indonesia has 26.5%.
It is needed to
minimize the limit of
application of the
Public Information
Opening Act.
Switching from
conventional
document release
(printed) to electronic
document release of
public information.
The Information
Opening Promotion
Through Smart Phone
The Limit of The
Traditional Public
Information Opening Act
Establishing The
Electronic Information
Opening Management
System
One window for
information access.
 USA with GILS
(Government
Information Location
System)
 Australia
(www.fed.gov.au)
Single Window for
Information Access
Information Opening Policy: Strategies

4. G4C (Government for Citizen): Strategies
The Innovation of the
Civil Service Process
One-stop service by combining or
deleting unnecessary documents or
by using the Government
Information Common Utilization
Center.
Building a Single Window
for Civil Petitions
Unified single window for civil
petitions can deal with the
application and issue of civil
complaints through the internet.
People can apply various civil
complaints and receive its result.
Building the Government
Information Common
Utilization Center
Designate the core national
information as the basic national
information to be included in the
Governmental Information Common
Utilization Center.
Improvement of Legal
System
Legal framework must be prepared
to clearly define the legal liabilities
and accountabilities with electronic
transactions of e-Document.

5. G2B (Government to Business)
Strategies
– To eliminate duplication and implement standardization (BPR)
– To implement own Database for effective G2B and e-procurement
– To develop strategic plan for future integration of e-procurement
– To integrate related MDAs Procurement System
– To re-design of hardware and software for e-procurement system
– To develop proper legal framework
– To review comments from users/clients and evaluate the system
– To increase interoperability
– To assure for security, privacy and backup of the system

6. No need to manual-checked
the information through
various media.
Business enterprises can
monitor the process easily.
Private B2B is revitalized based
on e-commerce and the market
procurements is expanded.
Expected effects of G2B
Improving The
Business Efficiency
Enhancing The Process
Transparency
Increasing The Business
Competitiveness

7. "the misdeed, corruption or crime of the public official, the private contractor or authorized
person through the computer system of the public organizations“
(ICAC, 2001; Lee, Tae-Young, 2008: 50-51)
e-Corruption
Automation & Immediacy 1
The automated work process and
speed in the e-Gov makes more
difficult to audit and inspection with
the existing methods
Accessibility and Ubiquity 3
By realizing e-Gov, the service can
provide at any time and anywhere, but
it also offers the same potential
opportunities to the corrupt
government officials
Encryption 5
By cryptographic technique being
complicated and renewed day by day,
the investigation of corruptive behavior
is also getting difficult
New Business Models4
By making service be difficult and hard
to understand at the first process of
business, the intermediate groups can
cheat or make a profit
Loss of Collateral Information2
The absence of face-to-face in the
governmental trading limits the
standard of judgment to other party of
transaction in cyber-space
Revised from Choi, Young-Hoon et.al(2003: 152)

8. e-Participation
CUSTOMER ORIENTED
Front-Office Field
EFFICIENCY AND
EFFECTIVENESS
Back-Office Field
DEMOCRACY &
REFLEXIVITY
e-Participation & e-Transparency
Front Office Field
1
2
Revised fro Kim, Sun-Kyung (2007:36)

9. Oasis
– Features
– on-line civic suggestion system on policy ideas.
– Citizen participation in terms of being able to receive pros-cons debate by dive
rse stakeholders of policy.
– Two-way communication system that Seoul government and citizens could rea
ct to interactively.
– Collaborative governance system that Seoul citizen could directly participate in
city policy making and administration.

10. Operational Process
01
02
03
04
05
Suggestion
Step for Idea
Suggestion
Review
Feasibility
Step for
Realization
Meeting
Project
Completion
Step for Project
Evaluation and
Rewards
Discussion
Step for
Supplemented by
Discussion
Project
Implementation
Step for
Implementing
Project

11. BasicLegal System of
e-Government
IN
REVIEW:
Overview
Korea e-Government LegalSystem
Framework Act onNational
Informatization
Vision & Strategy
The successful factors ofKorean e-
Government

12. KOREA E-GOVERNMENT LEGAL
SYSTEM OVERVIEW
19 7 0 ' S
 Administration
Computerizatio
n Project.
 National Basic
Information
System Projects
1 9 9 5
 Information
superhighway
projects
 Enacted the
"Framework Act on
Informatization
Promotion“
 proceeded the
“Basic Planning on
Informatization
Promotion"
2 0 0 1
 Enacted the "e-
Government Act”
and embarked on
“e-Government
Project”
 Established the
“Special Committee
on e-Government”
 Innovated the
government
process."
2 0 0 8 - 2 0 1 3
 Initiated Smart e-
Government
project;
 Changed the
paradigm of Korean
e- Policy and e-
Strategy from
promotion to
utilization
 Rearranged the
regulatory
framework
2 01 3 - 2 01 8
 Pursuing the new
initiatives of e-
Government 3.0
 Emphasizing the
way of
government
working process
 Upgrade policy
decision-making
system and the
activities of
collaboration

13. Legal Framework for
KoreanNational
Informatization
Strategy

14. Korean e-Government
Strategic Governance
System:
The Korean National
Informatization Strategic
Committee

15. THE VISION AND STRATEGY OF KOREAN
NATIONAL INFORMATIZATION
THE VISION OF KOREAN NATIONAL INFORMATIZATION IS
TO REALIZE ADVANCED KNOWLEDGE AND
INFORMATION SOCIETYTHAT ENSURES THE
CONVENIENCE AND SAFETY OF THE PEOPLE BY
INFORMATION BASED ON CREATIVITY AND TRUST.

16. The Vision and
Strategy of
Korean National
Informatization

17. The Successful
Factors Of Korean
e-Government
STRO N G IN FO RM A TIO N IN FRA STRU CTU RE BA SED O N
ECO N O M IC D EVELO PM EN T ESPECIA LLY IN TH E ELECTRO N ICS ,
SEM I – CO N D U CTO R A N D H EA VY - EQ U IPPE D IN D U STRIES , W H I CH
W A S EA RLY PU RSU ED BY TH E STRO N G A N D CO M M ITTED
LEA D ERSH IP O F PRESID EN T PA RK JU N G - H EE .
CON S ISTEN T ICT IN FRA STRU CTU RE PRO JECTS A N D E -
GO VERN M EN T IN ITIA TIV E S U N I N H IBITED BY TH E CH A N GES
O F TH E PO LITI CA L REGI M E S
CO M BIN A TIO N O F SU P PLY A N D D E M A N D E - PO LICY A N D E -
S T R A T E G I E S
CO M B IN A TIO N O F TO P - D O W N GO V ER N M EN T D RIV E A N D
IN CE N T I V E - BA SE D PU BLIC - PRIVA TE PA RTN ERSH IP
STRO N G PRO M O TIO N CO M M I TEE SU P PO RTED BY TH E
H i GH EST LEV EL O F GO VERN A N CE , SU CH A S P RESID E N T A N D PR
IM EM IN ISTER

18. Practice in Indonesia

19. PAJAK ONLINE
( Pajak Restoran, PajakParkir,
Pajak Hotel, PBB)
SistemPengelolaan
KeuanganDaerah
E - SDM E - EDUCATION E - PERMIT
E - MONITORING
MEDIA CENTER
• Test CPNS
• Gaji Berkala
• Kenaikan Pangkat
• Mutasi
• Pensiun
• CCTV / SITS
• Penertiban Reklame
• Pajak & Retribusi
• Operasi Yustisi
• Monitoring Sampah
• Monitoring Permakanan
• Monitoring ketinggan air
• Penerimaan
Murid baru
• TryoutOnline
• RaporOnline
• Penerimaan
KepalaSekolah
Online
• Radio Visual
• SSW Online & mobile
• E - Lampid
• E - Wadul
• E- Sapawarga
• Surabaya.go.id
• Twitter
• Facebook
• Youtube
• Call Center / SMS
E - HEALTH
E - OFFICE
• E - Surat
• E - Jadwal
• E – Budgeting
• E – DPA
• E – Project
• E – Procurement
• E – Delivery
• E – Payment
• E – Accounting
• E – Inventory
• E – SIMBADA
• E – Controlling
• E – Peformance
• E – Tax
• E – Audit
• Fasum - Fasos
eGovernment
Pemerintah Kota Surabaya | www.surabaya.go.id
e-Government in Surabaya
SIMPROLAMAS
Sistem InformasiProgram
Layanan Masyarakat
SISTEM SIAGA BENCANA -112
e – DISHUB
• Uji Kir, Traffic,Parkir,
Perijinan, Terminal,
Angkutan
• E – Planning
• E – Musrenbang
• E – DevPlan
• E – Deployment

20. Sumber : Data Dinas Pendapatan Dan Pengelolaan Keuangan
2009 2010 2011 2012 2013 2014 2015
21,840,587,196
26,125,105,924
13,061,367,725
9,673,988,656 9,584,181,985 9,218,006,595
-
5,000,000,000
10,000,000,000
15,000,000,000
20,000,000,000
16,449,225,187
25,000,000,000
30,000,000,000
1 2 3 4 5 6 7
GRAFIK PENGHEMATAN ATK
TAHUN 2009 2010 2011 2012 2013 2014 2015
Belanja ATK
(5 2 2 0101)
16,449,225,187 21,840,587,196 26,125,105,924 13,061,367,725 9,673,988,656 9,584,181,985 9,218,006,595
Belanja Langsung
(5 2)
2,103,158,111,008 2,201,165,530,033 2,215,328,503,075 2,447,090,996,887 3,151,444,536,584 3,624,224,691,335 4,353,694,201,706
% ATK thd BL 0.78 % 0.99 % 1.18 % 0.53 % 0.31 % 0.26 % 0.21 %

21. Legal Basis
– The Openness of Public Information Law (No.14 of 2008).
– Electronic Information and Transaction law (No.11of 2008)
– Public service law (No 25 of 2009)
– Government Regulation on implementing electronic transaction systems (No.
82 of 2012)
– Presidential Instruction No. 6 of 2001 concerning Policy Framework for
Telematics Development and Utilization in Indonesia
– Presidential Instruction No. 3 of 2003 concerning Policies and National Strategy
for e-Government Development

22. -Training program
Implementation of
Training in the field
of ICT
- etc
MASTER PLAN
E-GOVERNMENT DEVELOPMENT
Blue Print
HR Development
Blue Print Application
Development
Blue Print
Infrastructure
Development
HR Development:
Application
Development:
-Website
-KIP application
- Information Systems
Area
- e-Health
- etc
Infrastructure
Development:
-Network Development
Computers and the
Internet
-Computers and servers
- etc

23. The challenge
– Planning (Legal and Organizational)
– Application needed
– ICT infrastructure
– Human Resources
– Sufficient policies (including budget)
– Multiple stakeholder involvement (multi-stakeholders)
– Coordination between regional,internal government organization
– Open Government / Open Data
– Digital divide in society (literacy, availability of access and economic capacity)