E-governance through information and communication technologies can help drive economic growth by reducing barriers to good governance, expanding citizen participation, and strengthening democracy. It seeks to achieve efficient, transparent governance through technology optimization of services, participation, and relationships. Successful e-governance requires political will, appropriate cyber laws, business process reengineering, staff involvement, and public-private partnerships to reap benefits like access to information, reduced infrastructure needs, and allowing developing countries to leapfrog stages of development. Maharashtra's e-governance policy aims to empower citizens anytime, anywhere through connectivity and reengineering processes rather than just automating existing systems.

1. E-Governance A Password to Economic Growth

2. Content Economic Growth Governance Model Growth of ICT and E-Governance Challenges in E-Governance Maharashtra Perspective

3. Economic Growth Rise in GDP Increase in per capital Income Increased Productivity Very well established & maintained Infrastructure Good governance

4. Governance Model Governance Elected Reps Taxes Expenditure Administration Citizens Public Works

5. Governance Model Governance with Barrier Barriers exist for most citizens Elected Reps Taxes Expenditure Administration Citizens Public Works Barrier

6. Barriers Rules Procedures Regulations Forms Elected Reps Taxes Expenditure Administration Citizens Public Works Barrier Red Tape Inefficiency Corruption Delays Intransparency Affected Governance Citizens Democracy

7. Information and Communication Technology Can ICT be a change agent to reduce barriers, expand participation and strengthen democracy? Can ICT be a change agent for achieving economic growth?

8. What is E-governance? E-government is the continuous optimisation of service delivery, constituency participations and governance by transforming internal and external relationships through technology, internet and New media.(Silubane, 2001)

9. E-Governance: Good and Efficient governance through ICT What does E-Governance seek to achieve Efficiency Transparency Citizens’ participation Thus contributes to Good governance Trust and Accountability Citizen’s awareness and empowerment Citizen’s welfare Democracy Nation’s economic growth

10. Impact of E-Governance New Opportunity for delivery of services to citizen Provides easy access to government information and services Reduces the need for large physical infrastructure Allows developing countries to leapfrog

11. India can’t be a Developed Country if It is not e-Governed

12. Why?

13. Large Population

14. Wide Spread Corruption

15. Slow & lethargic bureaucracy

16. Long decision time

17. Challenges Massive Size- multitude of departments and agencies Managing Process changes, change management Rigid Government structures/barriers Very slow process with long gestation period Exposed to risk of ever changing priority due to changing Heads of govt depts Skepticism from citizens due to delay in getting widespread tangible benefits Localization Costs Technology is least of the problems

18. RAILWAYS

19. BANKS

20. e-Governance:Components of Success % Luck % Change Mgmt. % Business Process Reengineering % Technology

21. Factors for successful E-governance Political will and top management support Appropriate Cyber laws – e-transactions, dispute handling, Business processes re-engineering Reduction of decision making layers Security and privacy Involvement of Staff and Stake-holders from concept to implementation Change management Private-public partnership- appropriate revenue model Common standards and infrastructure Indian Languages Training and Motivation

22. Stages of E-Governance Phase I: Publish – using ICT to expand access to government information Phase II:Interact – using ICT for two-way communication between citizens and government Phase III: Transact – enabling citizens to do transactions on-line (Center for Democracy and Technology,2002)

23. APPLICATIONS P.S. Automation Record keeping Interlinking Process re-engineering Online FIR Traffic Challan Process Traffic lights & control room (Tokyo example) Linking with RTO office Vehicle thefts (RFID, GPS), database of lost and recovered vehicles Verifications Arms License Passport Govt. jobs Army recruitment Household servant’s credentials Investigations Case tracking ( from FIR to conviction till SC) Inventory Management (of maal mukadmati)

24. Contd… Communications CUG Triband phone Video Conferencing (G2G & evidence) Vehicle tracking Biometric devices Crime data Management Data Warehouse Business Intelligence Softwares Mugshot & fingerprint database Handheld online devices & online matching

25. Maharashtra Perspective

26. Background Massive State Government machinery 16 Lakh Employees 35 districts 300 urban local bodies 400 Taluka 30000 village panchayats Multi-tier governments Old legacy

27. Maharashtra IT policy Empowerment through Connectivity Anytime, Anywhere, Anyhow services Mission Statement Objective

28. Approach Start small, deliver value, scale fast Earliest application are the ones that provide maximum visible benefit Business Process Re engineering examined instead of mere automation of existing manual process Outsourcing the entire IT infrastructure to service the requirements relating to Hardware, Networks, Application Support, Database and OS Support, Help Desk and Processes relating to citizen interface Service levels for fail safe operations against payment for the services either from the Citizens for the front end or by government institution for the back end

29. Citizen Service: The best channel for each citizen Citizen Service/Correspondence/eCommerce Integrated C itizen Facilitation Center Integrated Backend Content Delivery Service Providers Suppliers & Partners Internet Mail E-Mail Kio sk Counter Call Center

30. Criticizers are our Friends !!!