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[company] Change Management Strategy [company] America Medical Systems, Inc. October 2010
Contents  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What is Change Management?  ,[object Object],[object Object],[object Object],[object Object],Change Management is not: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],It is important to first create the vision, then to help people move toward it.
What is Change Management?  ,[object Object],Resistance:  End user works against the change either actively or passively in order to maintain the current way of doing things. TIME BUSINESS TRANSFORMATION Awareness:  End user is aware of emerging change, but unclear of full depth and how they will personally be impacted Understanding:  End user understands the nature of the change, as well as how they “fit” into the change Buy-in:  End user shows signs of buy-in and a willingness to embrace the change Commitment:  End user adopts new system and performs new processes
Why do we need Change Management?  ,[object Object],Decreases the “Valley of Despair”, reducing the length and severity of the performance dip
Why do we need Change Management? ,[object Object]
How will we address Change Management: Methodology  ,[object Object],Value realization is the benefit an organization obtains as the result of a project implementation.
How will we address Change Management: Program Management ,[object Object],Plans are living documents and will be updated throughout the project to address new challenges and opportunities CM PM will consist of high-level approaches and detailed plans for major activities such as communications and training
How will we address Change Management: Program Leadership ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How will we address Change Management: Organization Design ,[object Object],Employee and departmental issues outside the scope of the CM program will be designated to the appropriate HR Business Partner Project Change Management TAMS HR
How will we address Change Management: Stakeholder Engagement Project Timeline End User System Interaction Go-live Inception High Low Core Stakeholders: Project Team, IT General End Users ,[object Object],[object Object]
How will we address Change Management:  Communications  TAMS Bi-directional Communications Broad Messaging Targeted Messaging Audience 1 Audience 2 Audience 3 Audience 4 Top-Down Bottom-Up Peer-to-Peer
How will we address Change Management:  Skills and Knowledge (Training) What: End users are confident in their knowledge of the new tools and processes and are able to apply them to their day-to-day job to maximize benefits realization. When: Post Go-live How: Problem-Solving Workshops, Tips and Tricks, On-going Support Mastery Understanding What: End users know how tools and processes work together and can use them with minimal guidance.  They begin to apply training to their specific job activities. When: After training, but before Go-live How: Self-paced, job-specific practice exercises Experimentation What: End users understand the difference between As-is and To-be for tools and processes and have received formal training.  End users understand how they relate to real-world scenarios. When: During training How: Instructor-led and Computer-based Training Foundational Knowledge What: End users are aware that tools and process are changing.  They can describe the basic benefits and impacts of the change. When: Prior to training How: Executive Sponsorship, Communications, Demonstrations

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Change Management Strategy/Plan

  • 1. [company] Change Management Strategy [company] America Medical Systems, Inc. October 2010
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  • 12. How will we address Change Management: Communications TAMS Bi-directional Communications Broad Messaging Targeted Messaging Audience 1 Audience 2 Audience 3 Audience 4 Top-Down Bottom-Up Peer-to-Peer
  • 13. How will we address Change Management: Skills and Knowledge (Training) What: End users are confident in their knowledge of the new tools and processes and are able to apply them to their day-to-day job to maximize benefits realization. When: Post Go-live How: Problem-Solving Workshops, Tips and Tricks, On-going Support Mastery Understanding What: End users know how tools and processes work together and can use them with minimal guidance. They begin to apply training to their specific job activities. When: After training, but before Go-live How: Self-paced, job-specific practice exercises Experimentation What: End users understand the difference between As-is and To-be for tools and processes and have received formal training. End users understand how they relate to real-world scenarios. When: During training How: Instructor-led and Computer-based Training Foundational Knowledge What: End users are aware that tools and process are changing. They can describe the basic benefits and impacts of the change. When: Prior to training How: Executive Sponsorship, Communications, Demonstrations