SlideShare a Scribd company logo
1 of 44
Business Process
Management
Essentials
By Ex-
Deloitte &
McKinsey
Consultants
22
Aurelien Domont
Slidebooks Consulting
Managing Director
“ Increase your knowledge using our simple and
comprehensive Business Process Management
Training created by ex-Deloitte & McKinsey
Consultants ”
“ Show professionalism with well-designed
Powerpoint and Excel Premium documents ”
Purpose of this document
“ Save weeks of work by re-using our editable
Powerpoint and Excel templates ”
33
Business Process Management (BPM) Essentials - Agenda
1. Introduction of Business Process Management (BPM)
2. BPM Principles
3. Process Modelling
4. Process Analysis
5. Process Design
6. Case Study
7. Top 5 questions commonly asked during our training sessions
8. Top 5 useful BPM quotes
44
Business Process Management (BPM) Essentials - Agenda
1. Introduction of Business Process Management (BPM)
2. BPM Principles
3. Process Modelling
4. Process Analysis
5. Process Design
6. Case Study
7. Top 5 questions commonly asked during our training sessions
8. Top 5 useful BPM quotes
55
Business Process Management (BPM) definition
66
What BPM is and what BPM is not
What BPM is not
• BPM is not a packaged application; customization is
required to support an organization’s unique
business process requirements and needs
• BPM is not a complete solution; additional
components are required to integrate applications
and human interactions into the business process
(e.g. scanning, document management, reporting
etc.)
• BPM is not just process automation; decision points
must be defined and incorporated into the process
flow to provide control over execution of processes
across users and systems
What BPM is
• BPM supports the lifecycle of business processes
(design, deployment, execution, measurement,
optimization)
• BPM supports the orchestration of steps within the
business process and ensures proper interactions
between humans and applications
• BPM develops business processes that can be reused
in different context
77
What are the main macro processes in a company?
 Order-to-Cash
 Procure-to-Pay
 Application-to-Approval
 Claim-to-Settlement
 Issue-to-Resolution
88
Example of a simple process
Warranty?
Parts
StoreService
Dispatch
Technician
Call Centre
Customer Customer
99
What are the benefits of applying BPM?
• Improve customer service and retention
• Reduce staff and office overhead numbers
• Process business critical activities faster
• Reduce the number of errors and exceptions
• Reduce overall IT costs
• Reduce duplications
• Increase visibility into operational efficiencies and bottlenecks
• Reduce business risks
$
1010
Business Process Management (BPM) Essentials - Agenda
1. Introduction of Business Process Management (BPM)
2. BPM Principles
3. Process Modelling
4. Process Analysis
5. Process Design
6. Case Study
7. Top 5 questions commonly asked during our training sessions
8. Top 5 useful BPM quotes
1111
You can download this training by clicking on the image below:
1212
BPM top 3 Principles
1. Be outcomes focused vs. tasks focus
2. Business Process Management requires collaboration
3. BPM enables to focus on effectiveness and efficiency
BPM Principles
1313
1. Be outcomes focused vs. tasks focus
Start (input) Outcomes (output)
Activities
1414
1. Be outcomes focused vs. tasks focus
Start (input) Outcomes (output)
Activities
Primary
focus
1515
2. Business Process Management requires collaboration
For the realisation of a product or service several departments are involved
Siloed organization
Silos sub-optimize processes and
overall business performance
1616
2. Business Process Management requires collaboration
For the realisation of a product or service several departments are involved
Siloed organization Collaborative organization
Silos sub-optimize processes and
overall business performance
Be aware of the fact that everyone is
a part of a larger entity
1717
3. BPM enables to focus on effectiveness and efficiency
BPM helps increase Organizational Performance by improving Effectiveness
and Efficiency
Higher
Efficiency
Focus on doing things
right (the “How”)
1818
3. BPM enables to focus on effectiveness and efficiency
BPM helps increase Organizational Performance by improving Effectiveness
and Efficiency
Higher
Efficiency
Higher
Effectiveness
Higher
Organizational
PerformanceX =
Focus on doing things
right (the “How”)
Focus on doing the right
thing (the “What”)
1919
Business Process Management (BPM) Essentials - Agenda
1. Introduction of Business Process Management (BPM)
2. BPM Principles
3. Process Modelling
4. Process Analysis
5. Process Design
6. Case Study
7. Top 5 questions commonly asked during our training sessions
8. Top 5 useful BPM quotes
2020
There are 3 key types of processes
Input
(raw materials)
Primary processes
Output
(Product or
services)
Control processes
Secondary processes
(e.g. Finance)
Secondary processes
(e.g. HR)
Goals Key performance Indicators
2121
You can download this training by clicking on the image below:
2222
What is a process model?
“ A process model specifies
the behavior of a process and
has a graphical representation
of the possible sequence of
activities. ”
2323
Example of a Process model using the standard modelling
convention “BPMN” (Business Process Modeling Notation)
2424
What are the objectives of creating a process model?
• To describe the current way of working (As-Is situation)
• To re-design processes (To-Be situation)
• To serve as a ‘blueprint’ for implementation of a
standardized way of working
• To measure the performance of a process
• To determine roles & responsibilities
• To define risks and controls
Process
Models
objectives
2525
How to build a process model?
• Each process consists of:
- a start and an end
Start End
2626
You can download this training by clicking on the image below:
2727
How to build a process model?
• Each process consists of:
- a start and an end
- one or more tasks
Task
Start End
Task
2828
How to build a process model?
• Each process consists of:
- a start and an end
- one or more tasks
- sequence flows defining the routing through the tasks
Task
Start End
Task
2929
What is a task?
A task is a unit of work. A task can be executed in one go by the
same resource (e.g. a person), at the same place, at the same
time, without interruptions. A task is well-defined: input,
transformation and output
Task
Start End
Task
3030
What is a task?
A task is a unit of work. A task can be executed in one go by the
same resource (e.g. a person), at the same place, at the same
time, without interruptions. A task is well-defined: input,
transformation and output
Task
Start End
Task
The name of a task
usually includes a
verb + noun (e.g.
Register application)
3131
What is a trigger?
Task
End
Task
• Sometimes a task can not be directly executed after the previous task, but has to
wait for some ‘trigger’ to happen instead
• According to BPMN, triggers are modeled as events (represented as circles), in
which the internal marking specifies the type (e.g. message, timer, etc.)
Task
3232
What is a trigger?
Task
End
Task
Email
• Sometimes a task can not be directly executed after the previous task, but has to
wait for some ‘trigger’ to happen instead
• According to BPMN, triggers are modeled as events (represented as circles), in
which the internal marking specifies the type (e.g. message, timer, etc.)
• An example of a BPMN model with triggers is given below
Task
Every day at 12am
3333
•Process mapping uses various symbols such as:
=
=
=
=A task
A decision gateway
A system
A document
= The flow direction
=
=
Process start
Process end
Other examples of symbols commonly used
3434
Task Task
Business Unit A Business Unit B Business Unit C
Closed
questionTask
Yes
Task
No
Process Map Title
Note: For complex processes, other IT tools should be used instead of Powerpoint. IndustryPrint is the most commonly used
Task
Start End
Example of process involving a decision and 3 Business Units
3535
Example of a parallel routing process
Task A Task B
Start
+
And-split
Task D
Task C
+
And-join
Task E
End
3636
Example of a parallel routing process
Task A Task B
Start
+
And-split
Task D
Task C
+
And-join
Task E
End
Parallel routing process
3737
What is the biggest pitfall of process modeling?
1. Using the wrong type of gateways, e.g. decision gateway
instead of parallel gateways
2. Writing process models from top-to-bottom instead of left-to-right
3. Not following strictly the rules of the BPMN notation
4. Spending lots of time to produce detailed models that nobody
uses
3838
Business Process Management (BPM) Essentials - Agenda
1. Introduction of Business Process Management (BPM)
2. BPM Principles
3. Process Modelling
4. Process Analysis
5. Process Design
6. Case Study
7. Top 5 questions commonly asked during our training sessions
8. Top 5 useful BPM quotes
3939
Key business analysis principles
No business process improvement or change activity can be
undertaken without the use of business analysts and/or business
analysis techniques
You must never attempt to change a business process without first
analyzing the business impact of the change in detail
Most projects failures do not stem from technology, but from a lack of
skilled Business analyst
1
2
3
4040
Business Process Analysis Description
Most common starting point is when something is not right in the
organization:
• A meta problem: there are process duplications in the organization
• A business problem: The customer waiting time is too long
• A micro problem: some user interface screens are confusing
The Business Analyst needs to:
• Evaluate the current situation and the root cause of the problem by
reviewing any documentation and interviewing workers
• Document current process using a process model (see previous
chapter)
• Recommend improvements
When to use:
• When you have already clearly identified a specific process or process
for improvements
4141
Business Process Management (BPM) Essentials - Agenda
1. Introduction of Business Process Management (BPM)
2. BPM Principles
3. Process Modelling
4. Process Analysis
5. Process Design
6. Case Study
7. Top 5 questions commonly asked during our training sessions
8. Top 5 useful BPM quotes
4242
What is the purpose of process redesign?
• Identify possibilities for improving the design of a process:
As-is Process To-be process
4343
What is the purpose of process redesign?
• Identify possibilities for improving the design of a process:
Descriptive modelling
of the real world (as-is)
Prescriptive modelling
of the real world (to-be)
4444
The remaining 70 slides are on www.slidebooks.com
You can download this training by clicking on the image below:

More Related Content

What's hot

From Balanced Scorecard to Project Portfolio Management
From Balanced Scorecard to Project Portfolio ManagementFrom Balanced Scorecard to Project Portfolio Management
From Balanced Scorecard to Project Portfolio Management
Roberto Toledo
 

What's hot (20)

Business Process Management Introduction
Business Process Management IntroductionBusiness Process Management Introduction
Business Process Management Introduction
 
Business Process Management
Business Process ManagementBusiness Process Management
Business Process Management
 
Operational Excellence Models, Strategies, Principles & Tools
Operational Excellence Models, Strategies, Principles & ToolsOperational Excellence Models, Strategies, Principles & Tools
Operational Excellence Models, Strategies, Principles & Tools
 
Business Process Management 101 Training
Business Process Management 101 TrainingBusiness Process Management 101 Training
Business Process Management 101 Training
 
Business Process Management Training 1
Business Process Management Training 1Business Process Management Training 1
Business Process Management Training 1
 
Bisuness process management
Bisuness process managementBisuness process management
Bisuness process management
 
Business analysis compass mapping to the iiba babok v2
Business analysis compass mapping to the iiba babok v2Business analysis compass mapping to the iiba babok v2
Business analysis compass mapping to the iiba babok v2
 
Business Process Modeling
Business Process ModelingBusiness Process Modeling
Business Process Modeling
 
Introduction to Business Process Analysis and Redesign
Introduction to Business Process Analysis and RedesignIntroduction to Business Process Analysis and Redesign
Introduction to Business Process Analysis and Redesign
 
Operating Model and Organization Design Toolkit
Operating Model and Organization Design Toolkit Operating Model and Organization Design Toolkit
Operating Model and Organization Design Toolkit
 
BPM Fundamentals: Develop Your Game Plan For BPM Success
BPM Fundamentals: Develop Your Game Plan For BPM SuccessBPM Fundamentals: Develop Your Game Plan For BPM Success
BPM Fundamentals: Develop Your Game Plan For BPM Success
 
Establishing a Business Process Management Center of Excellence - Impact 2012
Establishing a Business Process Management Center of Excellence  - Impact 2012Establishing a Business Process Management Center of Excellence  - Impact 2012
Establishing a Business Process Management Center of Excellence - Impact 2012
 
What is Business Analysis
What is Business AnalysisWhat is Business Analysis
What is Business Analysis
 
Fundamentals of business process management and BPMN
Fundamentals of business process management and BPMNFundamentals of business process management and BPMN
Fundamentals of business process management and BPMN
 
BPM (Business Process Management), CRM and Cross-Functional Enterprise-Level ...
BPM (Business Process Management), CRM and Cross-Functional Enterprise-Level ...BPM (Business Process Management), CRM and Cross-Functional Enterprise-Level ...
BPM (Business Process Management), CRM and Cross-Functional Enterprise-Level ...
 
Process architecture - Part II
Process architecture - Part IIProcess architecture - Part II
Process architecture - Part II
 
Business Process Management
Business Process ManagementBusiness Process Management
Business Process Management
 
Governance - Project Management Office Professional Services
Governance - Project Management Office Professional ServicesGovernance - Project Management Office Professional Services
Governance - Project Management Office Professional Services
 
From Balanced Scorecard to Project Portfolio Management
From Balanced Scorecard to Project Portfolio ManagementFrom Balanced Scorecard to Project Portfolio Management
From Balanced Scorecard to Project Portfolio Management
 
Architecture + Process: BPM for Enterprise Architects
Architecture + Process: BPM for Enterprise ArchitectsArchitecture + Process: BPM for Enterprise Architects
Architecture + Process: BPM for Enterprise Architects
 

Similar to Business Process Management Training | By ex-Deloitte & McKinsey Consultants

Business process mapping
Business process mappingBusiness process mapping
Business process mapping
Kiito25
 
Introduction to Business Process Management
Introduction to Business Process ManagementIntroduction to Business Process Management
Introduction to Business Process Management
Sara Afxal
 
Agile businessprocessdevelopmentmethodology
Agile businessprocessdevelopmentmethodologyAgile businessprocessdevelopmentmethodology
Agile businessprocessdevelopmentmethodology
Davut Çulha
 
Business processeffortestimation
Business processeffortestimationBusiness processeffortestimation
Business processeffortestimation
Davut Çulha
 

Similar to Business Process Management Training | By ex-Deloitte & McKinsey Consultants (20)

Business Process Management - What is it, and why all the buzz?
Business Process Management - What is it, and why all the buzz?Business Process Management - What is it, and why all the buzz?
Business Process Management - What is it, and why all the buzz?
 
Bpm+bpmn (lunch n-learn,12-15-2009,updated)
Bpm+bpmn (lunch n-learn,12-15-2009,updated)Bpm+bpmn (lunch n-learn,12-15-2009,updated)
Bpm+bpmn (lunch n-learn,12-15-2009,updated)
 
Best practice for_agile_ds_projects
Best practice for_agile_ds_projectsBest practice for_agile_ds_projects
Best practice for_agile_ds_projects
 
INFORMATION TECHNOLOGIES AS THE BASE OF THE BUSINESS PROCESS MANAGEMENT IMPLE...
INFORMATION TECHNOLOGIES AS THE BASE OF THE BUSINESS PROCESS MANAGEMENT IMPLE...INFORMATION TECHNOLOGIES AS THE BASE OF THE BUSINESS PROCESS MANAGEMENT IMPLE...
INFORMATION TECHNOLOGIES AS THE BASE OF THE BUSINESS PROCESS MANAGEMENT IMPLE...
 
Business process mapping
Business process mappingBusiness process mapping
Business process mapping
 
Think You Don't Need to Diagram Your Business Processes? Think Again.
Think You Don't Need to Diagram Your Business Processes? Think Again.Think You Don't Need to Diagram Your Business Processes? Think Again.
Think You Don't Need to Diagram Your Business Processes? Think Again.
 
Business Process Mapping.ppt
Business Process Mapping.pptBusiness Process Mapping.ppt
Business Process Mapping.ppt
 
Introduction to Business Process Management
Introduction to Business Process ManagementIntroduction to Business Process Management
Introduction to Business Process Management
 
Introduction to business process management
Introduction to business process managementIntroduction to business process management
Introduction to business process management
 
BPMN + BPSim PEX Week 2014
BPMN + BPSim PEX Week 2014BPMN + BPSim PEX Week 2014
BPMN + BPSim PEX Week 2014
 
Business Process Re-engineering
Business Process Re-engineeringBusiness Process Re-engineering
Business Process Re-engineering
 
AMI Digital Transformation webinar - 2017
AMI Digital Transformation webinar - 2017AMI Digital Transformation webinar - 2017
AMI Digital Transformation webinar - 2017
 
Presentation BPM Methodology and Pitfalls
Presentation BPM Methodology and PitfallsPresentation BPM Methodology and Pitfalls
Presentation BPM Methodology and Pitfalls
 
Fast close slides
Fast close slidesFast close slides
Fast close slides
 
Culha methodology
Culha methodologyCulha methodology
Culha methodology
 
Site inspection
Site inspectionSite inspection
Site inspection
 
Agile businessprocessdevelopmentmethodology
Agile businessprocessdevelopmentmethodologyAgile businessprocessdevelopmentmethodology
Agile businessprocessdevelopmentmethodology
 
Agile bpm
Agile bpmAgile bpm
Agile bpm
 
Business processeffortestimation
Business processeffortestimationBusiness processeffortestimation
Business processeffortestimation
 
Agile bpsdm
Agile bpsdmAgile bpsdm
Agile bpsdm
 

More from Aurelien Domont, MBA

Creating an Income Statement with Forecasts: A Simple Guide and Free Excel Te...
Creating an Income Statement with Forecasts: A Simple Guide and Free Excel Te...Creating an Income Statement with Forecasts: A Simple Guide and Free Excel Te...
Creating an Income Statement with Forecasts: A Simple Guide and Free Excel Te...
Aurelien Domont, MBA
 
How to define your Product/Market Growth Strategy with the Ansoff Growth Matr...
How to define your Product/Market Growth Strategy with the Ansoff Growth Matr...How to define your Product/Market Growth Strategy with the Ansoff Growth Matr...
How to define your Product/Market Growth Strategy with the Ansoff Growth Matr...
Aurelien Domont, MBA
 
HR and Talent Management Toolkit, Strategy and Templates
HR and Talent Management Toolkit, Strategy and TemplatesHR and Talent Management Toolkit, Strategy and Templates
HR and Talent Management Toolkit, Strategy and Templates
Aurelien Domont, MBA
 
Operating Model & Organization Design Toolkit and Playbook
Operating Model & Organization Design Toolkit and PlaybookOperating Model & Organization Design Toolkit and Playbook
Operating Model & Organization Design Toolkit and Playbook
Aurelien Domont, MBA
 

More from Aurelien Domont, MBA (20)

Creating an Income Statement with Forecasts: A Simple Guide and Free Excel Te...
Creating an Income Statement with Forecasts: A Simple Guide and Free Excel Te...Creating an Income Statement with Forecasts: A Simple Guide and Free Excel Te...
Creating an Income Statement with Forecasts: A Simple Guide and Free Excel Te...
 
GE McKinsey Matrix: Easily prioritize investments among your Business Units o...
GE McKinsey Matrix: Easily prioritize investments among your Business Units o...GE McKinsey Matrix: Easily prioritize investments among your Business Units o...
GE McKinsey Matrix: Easily prioritize investments among your Business Units o...
 
How to define your Product/Market Growth Strategy with the Ansoff Growth Matr...
How to define your Product/Market Growth Strategy with the Ansoff Growth Matr...How to define your Product/Market Growth Strategy with the Ansoff Growth Matr...
How to define your Product/Market Growth Strategy with the Ansoff Growth Matr...
 
Supply Chain Strategy Toolkit, Playbook and Templates
Supply Chain Strategy Toolkit, Playbook and TemplatesSupply Chain Strategy Toolkit, Playbook and Templates
Supply Chain Strategy Toolkit, Playbook and Templates
 
Digital Transformation Strategy, Blueprint and Toolkit
Digital Transformation Strategy, Blueprint and ToolkitDigital Transformation Strategy, Blueprint and Toolkit
Digital Transformation Strategy, Blueprint and Toolkit
 
Data Analytics Strategy Toolkit and Templates
Data Analytics Strategy Toolkit and TemplatesData Analytics Strategy Toolkit and Templates
Data Analytics Strategy Toolkit and Templates
 
Warren Buffet Value Investing Strategy Toolkit and Excel Templates
Warren Buffet Value Investing Strategy Toolkit and Excel TemplatesWarren Buffet Value Investing Strategy Toolkit and Excel Templates
Warren Buffet Value Investing Strategy Toolkit and Excel Templates
 
Business Plan Template and Entrepreneurship Toolkit
Business Plan Template and Entrepreneurship ToolkitBusiness Plan Template and Entrepreneurship Toolkit
Business Plan Template and Entrepreneurship Toolkit
 
Financial Modeling, Planning & Analysis Toolkit and Templates
Financial Modeling, Planning & Analysis Toolkit and TemplatesFinancial Modeling, Planning & Analysis Toolkit and Templates
Financial Modeling, Planning & Analysis Toolkit and Templates
 
Customer Experience Strategy & Design Thinking Toolkit
Customer Experience Strategy & Design Thinking ToolkitCustomer Experience Strategy & Design Thinking Toolkit
Customer Experience Strategy & Design Thinking Toolkit
 
Leadership Development Toolkit: Templates, Training and Program Framework
Leadership Development Toolkit: Templates, Training and Program FrameworkLeadership Development Toolkit: Templates, Training and Program Framework
Leadership Development Toolkit: Templates, Training and Program Framework
 
Lean 6 Sigma Toolkit in PowerPoint and Excel
Lean 6 Sigma Toolkit in PowerPoint and ExcelLean 6 Sigma Toolkit in PowerPoint and Excel
Lean 6 Sigma Toolkit in PowerPoint and Excel
 
Risk Management Toolkit: Strategy, Framework and Best Practices
Risk Management Toolkit: Strategy, Framework and Best PracticesRisk Management Toolkit: Strategy, Framework and Best Practices
Risk Management Toolkit: Strategy, Framework and Best Practices
 
Sales, Marketing and Communication Toolkit
Sales, Marketing and Communication ToolkitSales, Marketing and Communication Toolkit
Sales, Marketing and Communication Toolkit
 
HR and Talent Management Toolkit, Strategy and Templates
HR and Talent Management Toolkit, Strategy and TemplatesHR and Talent Management Toolkit, Strategy and Templates
HR and Talent Management Toolkit, Strategy and Templates
 
Program, Project and Change Management Toolkit and Playbook
Program, Project and Change Management Toolkit and PlaybookProgram, Project and Change Management Toolkit and Playbook
Program, Project and Change Management Toolkit and Playbook
 
Operating Model & Organization Design Toolkit and Playbook
Operating Model & Organization Design Toolkit and PlaybookOperating Model & Organization Design Toolkit and Playbook
Operating Model & Organization Design Toolkit and Playbook
 
Post Merger Integration Toolkit - Frameworks, Best Practices and Templates
Post Merger Integration Toolkit - Frameworks, Best Practices and TemplatesPost Merger Integration Toolkit - Frameworks, Best Practices and Templates
Post Merger Integration Toolkit - Frameworks, Best Practices and Templates
 
Mergers and Acquisitions Toolkit
Mergers and Acquisitions ToolkitMergers and Acquisitions Toolkit
Mergers and Acquisitions Toolkit
 
Management Consulting Toolkit
Management Consulting ToolkitManagement Consulting Toolkit
Management Consulting Toolkit
 

Recently uploaded

00971508021841 حبوب الإجهاض في دبي | أبوظبي | الشارقة | السطوة |❇ ❈ ((![© ر
00971508021841 حبوب الإجهاض في دبي | أبوظبي | الشارقة | السطوة |❇ ❈ ((![©  ر00971508021841 حبوب الإجهاض في دبي | أبوظبي | الشارقة | السطوة |❇ ❈ ((![©  ر
00971508021841 حبوب الإجهاض في دبي | أبوظبي | الشارقة | السطوة |❇ ❈ ((![© ر
nafizanafzal
 
Presentation4 (2) survey responses clearly labelled
Presentation4 (2) survey responses clearly labelledPresentation4 (2) survey responses clearly labelled
Presentation4 (2) survey responses clearly labelled
CaitlinCummins3
 
Jual Obat Aborsi Di Sibolga wa 0851/7541/5434 Cytotec Misoprostol 200mcg Pfizer
Jual Obat Aborsi Di Sibolga wa 0851/7541/5434 Cytotec Misoprostol 200mcg PfizerJual Obat Aborsi Di Sibolga wa 0851/7541/5434 Cytotec Misoprostol 200mcg Pfizer
Jual Obat Aborsi Di Sibolga wa 0851/7541/5434 Cytotec Misoprostol 200mcg Pfizer
Pusat Herbal Resmi BPOM
 
NewBase 17 May 2024 Energy News issue - 1725 by Khaled Al Awadi_compresse...
NewBase   17 May  2024  Energy News issue - 1725 by Khaled Al Awadi_compresse...NewBase   17 May  2024  Energy News issue - 1725 by Khaled Al Awadi_compresse...
NewBase 17 May 2024 Energy News issue - 1725 by Khaled Al Awadi_compresse...
Khaled Al Awadi
 

Recently uploaded (20)

00971508021841 حبوب الإجهاض في دبي | أبوظبي | الشارقة | السطوة |❇ ❈ ((![© ر
00971508021841 حبوب الإجهاض في دبي | أبوظبي | الشارقة | السطوة |❇ ❈ ((![©  ر00971508021841 حبوب الإجهاض في دبي | أبوظبي | الشارقة | السطوة |❇ ❈ ((![©  ر
00971508021841 حبوب الإجهاض في دبي | أبوظبي | الشارقة | السطوة |❇ ❈ ((![© ر
 
How Bookkeeping helps you in Cost Saving, Tax Saving and Smooth Business Runn...
How Bookkeeping helps you in Cost Saving, Tax Saving and Smooth Business Runn...How Bookkeeping helps you in Cost Saving, Tax Saving and Smooth Business Runn...
How Bookkeeping helps you in Cost Saving, Tax Saving and Smooth Business Runn...
 
Presentation4 (2) survey responses clearly labelled
Presentation4 (2) survey responses clearly labelledPresentation4 (2) survey responses clearly labelled
Presentation4 (2) survey responses clearly labelled
 
Navigating Tax Season with Confidence Streamlines CPA Firms
Navigating Tax Season with Confidence Streamlines CPA FirmsNavigating Tax Season with Confidence Streamlines CPA Firms
Navigating Tax Season with Confidence Streamlines CPA Firms
 
Stages of Startup Funding - An Explainer
Stages of Startup Funding - An ExplainerStages of Startup Funding - An Explainer
Stages of Startup Funding - An Explainer
 
Blinkit: Revolutionizing the On-Demand Grocery Delivery Service.pptx
Blinkit: Revolutionizing the On-Demand Grocery Delivery Service.pptxBlinkit: Revolutionizing the On-Demand Grocery Delivery Service.pptx
Blinkit: Revolutionizing the On-Demand Grocery Delivery Service.pptx
 
1Q24_EN hyundai capital 1q performance
1Q24_EN   hyundai capital 1q performance1Q24_EN   hyundai capital 1q performance
1Q24_EN hyundai capital 1q performance
 
Pay after result spell caster (,$+27834335081)@ bring back lost lover same da...
Pay after result spell caster (,$+27834335081)@ bring back lost lover same da...Pay after result spell caster (,$+27834335081)@ bring back lost lover same da...
Pay after result spell caster (,$+27834335081)@ bring back lost lover same da...
 
Hyundai capital 2024 1q Earnings release
Hyundai capital 2024 1q Earnings releaseHyundai capital 2024 1q Earnings release
Hyundai capital 2024 1q Earnings release
 
How Do Venture Capitalists Make Decisions?
How Do Venture Capitalists Make Decisions?How Do Venture Capitalists Make Decisions?
How Do Venture Capitalists Make Decisions?
 
Inside the Black Box of Venture Capital (VC)
Inside the Black Box of Venture Capital (VC)Inside the Black Box of Venture Capital (VC)
Inside the Black Box of Venture Capital (VC)
 
Exploring-Pipe-Flanges-Applications-Types-and-Benefits.pptx
Exploring-Pipe-Flanges-Applications-Types-and-Benefits.pptxExploring-Pipe-Flanges-Applications-Types-and-Benefits.pptx
Exploring-Pipe-Flanges-Applications-Types-and-Benefits.pptx
 
Top^Clinic ^%[+27785538335__Safe*Women's clinic//Abortion Pills In Harare
Top^Clinic ^%[+27785538335__Safe*Women's clinic//Abortion Pills In HarareTop^Clinic ^%[+27785538335__Safe*Women's clinic//Abortion Pills In Harare
Top^Clinic ^%[+27785538335__Safe*Women's clinic//Abortion Pills In Harare
 
Moradia Isolada com Logradouro; Detached house with patio in Penacova
Moradia Isolada com Logradouro; Detached house with patio in PenacovaMoradia Isolada com Logradouro; Detached house with patio in Penacova
Moradia Isolada com Logradouro; Detached house with patio in Penacova
 
Jual Obat Aborsi Di Sibolga wa 0851/7541/5434 Cytotec Misoprostol 200mcg Pfizer
Jual Obat Aborsi Di Sibolga wa 0851/7541/5434 Cytotec Misoprostol 200mcg PfizerJual Obat Aborsi Di Sibolga wa 0851/7541/5434 Cytotec Misoprostol 200mcg Pfizer
Jual Obat Aborsi Di Sibolga wa 0851/7541/5434 Cytotec Misoprostol 200mcg Pfizer
 
Raising Seed Capital by Steve Schlafman at RRE Ventures
Raising Seed Capital by Steve Schlafman at RRE VenturesRaising Seed Capital by Steve Schlafman at RRE Ventures
Raising Seed Capital by Steve Schlafman at RRE Ventures
 
stock price prediction using machine learning
stock price prediction using machine learningstock price prediction using machine learning
stock price prediction using machine learning
 
NewBase 17 May 2024 Energy News issue - 1725 by Khaled Al Awadi_compresse...
NewBase   17 May  2024  Energy News issue - 1725 by Khaled Al Awadi_compresse...NewBase   17 May  2024  Energy News issue - 1725 by Khaled Al Awadi_compresse...
NewBase 17 May 2024 Energy News issue - 1725 by Khaled Al Awadi_compresse...
 
Elevate Your Online Presence with SEO Services
Elevate Your Online Presence with SEO ServicesElevate Your Online Presence with SEO Services
Elevate Your Online Presence with SEO Services
 
WAM Corporate Presentation May 2024_w.pdf
WAM Corporate Presentation May 2024_w.pdfWAM Corporate Presentation May 2024_w.pdf
WAM Corporate Presentation May 2024_w.pdf
 

Business Process Management Training | By ex-Deloitte & McKinsey Consultants

  • 2. 22 Aurelien Domont Slidebooks Consulting Managing Director “ Increase your knowledge using our simple and comprehensive Business Process Management Training created by ex-Deloitte & McKinsey Consultants ” “ Show professionalism with well-designed Powerpoint and Excel Premium documents ” Purpose of this document “ Save weeks of work by re-using our editable Powerpoint and Excel templates ”
  • 3. 33 Business Process Management (BPM) Essentials - Agenda 1. Introduction of Business Process Management (BPM) 2. BPM Principles 3. Process Modelling 4. Process Analysis 5. Process Design 6. Case Study 7. Top 5 questions commonly asked during our training sessions 8. Top 5 useful BPM quotes
  • 4. 44 Business Process Management (BPM) Essentials - Agenda 1. Introduction of Business Process Management (BPM) 2. BPM Principles 3. Process Modelling 4. Process Analysis 5. Process Design 6. Case Study 7. Top 5 questions commonly asked during our training sessions 8. Top 5 useful BPM quotes
  • 6. 66 What BPM is and what BPM is not What BPM is not • BPM is not a packaged application; customization is required to support an organization’s unique business process requirements and needs • BPM is not a complete solution; additional components are required to integrate applications and human interactions into the business process (e.g. scanning, document management, reporting etc.) • BPM is not just process automation; decision points must be defined and incorporated into the process flow to provide control over execution of processes across users and systems What BPM is • BPM supports the lifecycle of business processes (design, deployment, execution, measurement, optimization) • BPM supports the orchestration of steps within the business process and ensures proper interactions between humans and applications • BPM develops business processes that can be reused in different context
  • 7. 77 What are the main macro processes in a company?  Order-to-Cash  Procure-to-Pay  Application-to-Approval  Claim-to-Settlement  Issue-to-Resolution
  • 8. 88 Example of a simple process Warranty? Parts StoreService Dispatch Technician Call Centre Customer Customer
  • 9. 99 What are the benefits of applying BPM? • Improve customer service and retention • Reduce staff and office overhead numbers • Process business critical activities faster • Reduce the number of errors and exceptions • Reduce overall IT costs • Reduce duplications • Increase visibility into operational efficiencies and bottlenecks • Reduce business risks $
  • 10. 1010 Business Process Management (BPM) Essentials - Agenda 1. Introduction of Business Process Management (BPM) 2. BPM Principles 3. Process Modelling 4. Process Analysis 5. Process Design 6. Case Study 7. Top 5 questions commonly asked during our training sessions 8. Top 5 useful BPM quotes
  • 11. 1111 You can download this training by clicking on the image below:
  • 12. 1212 BPM top 3 Principles 1. Be outcomes focused vs. tasks focus 2. Business Process Management requires collaboration 3. BPM enables to focus on effectiveness and efficiency BPM Principles
  • 13. 1313 1. Be outcomes focused vs. tasks focus Start (input) Outcomes (output) Activities
  • 14. 1414 1. Be outcomes focused vs. tasks focus Start (input) Outcomes (output) Activities Primary focus
  • 15. 1515 2. Business Process Management requires collaboration For the realisation of a product or service several departments are involved Siloed organization Silos sub-optimize processes and overall business performance
  • 16. 1616 2. Business Process Management requires collaboration For the realisation of a product or service several departments are involved Siloed organization Collaborative organization Silos sub-optimize processes and overall business performance Be aware of the fact that everyone is a part of a larger entity
  • 17. 1717 3. BPM enables to focus on effectiveness and efficiency BPM helps increase Organizational Performance by improving Effectiveness and Efficiency Higher Efficiency Focus on doing things right (the “How”)
  • 18. 1818 3. BPM enables to focus on effectiveness and efficiency BPM helps increase Organizational Performance by improving Effectiveness and Efficiency Higher Efficiency Higher Effectiveness Higher Organizational PerformanceX = Focus on doing things right (the “How”) Focus on doing the right thing (the “What”)
  • 19. 1919 Business Process Management (BPM) Essentials - Agenda 1. Introduction of Business Process Management (BPM) 2. BPM Principles 3. Process Modelling 4. Process Analysis 5. Process Design 6. Case Study 7. Top 5 questions commonly asked during our training sessions 8. Top 5 useful BPM quotes
  • 20. 2020 There are 3 key types of processes Input (raw materials) Primary processes Output (Product or services) Control processes Secondary processes (e.g. Finance) Secondary processes (e.g. HR) Goals Key performance Indicators
  • 21. 2121 You can download this training by clicking on the image below:
  • 22. 2222 What is a process model? “ A process model specifies the behavior of a process and has a graphical representation of the possible sequence of activities. ”
  • 23. 2323 Example of a Process model using the standard modelling convention “BPMN” (Business Process Modeling Notation)
  • 24. 2424 What are the objectives of creating a process model? • To describe the current way of working (As-Is situation) • To re-design processes (To-Be situation) • To serve as a ‘blueprint’ for implementation of a standardized way of working • To measure the performance of a process • To determine roles & responsibilities • To define risks and controls Process Models objectives
  • 25. 2525 How to build a process model? • Each process consists of: - a start and an end Start End
  • 26. 2626 You can download this training by clicking on the image below:
  • 27. 2727 How to build a process model? • Each process consists of: - a start and an end - one or more tasks Task Start End Task
  • 28. 2828 How to build a process model? • Each process consists of: - a start and an end - one or more tasks - sequence flows defining the routing through the tasks Task Start End Task
  • 29. 2929 What is a task? A task is a unit of work. A task can be executed in one go by the same resource (e.g. a person), at the same place, at the same time, without interruptions. A task is well-defined: input, transformation and output Task Start End Task
  • 30. 3030 What is a task? A task is a unit of work. A task can be executed in one go by the same resource (e.g. a person), at the same place, at the same time, without interruptions. A task is well-defined: input, transformation and output Task Start End Task The name of a task usually includes a verb + noun (e.g. Register application)
  • 31. 3131 What is a trigger? Task End Task • Sometimes a task can not be directly executed after the previous task, but has to wait for some ‘trigger’ to happen instead • According to BPMN, triggers are modeled as events (represented as circles), in which the internal marking specifies the type (e.g. message, timer, etc.) Task
  • 32. 3232 What is a trigger? Task End Task Email • Sometimes a task can not be directly executed after the previous task, but has to wait for some ‘trigger’ to happen instead • According to BPMN, triggers are modeled as events (represented as circles), in which the internal marking specifies the type (e.g. message, timer, etc.) • An example of a BPMN model with triggers is given below Task Every day at 12am
  • 33. 3333 •Process mapping uses various symbols such as: = = = =A task A decision gateway A system A document = The flow direction = = Process start Process end Other examples of symbols commonly used
  • 34. 3434 Task Task Business Unit A Business Unit B Business Unit C Closed questionTask Yes Task No Process Map Title Note: For complex processes, other IT tools should be used instead of Powerpoint. IndustryPrint is the most commonly used Task Start End Example of process involving a decision and 3 Business Units
  • 35. 3535 Example of a parallel routing process Task A Task B Start + And-split Task D Task C + And-join Task E End
  • 36. 3636 Example of a parallel routing process Task A Task B Start + And-split Task D Task C + And-join Task E End Parallel routing process
  • 37. 3737 What is the biggest pitfall of process modeling? 1. Using the wrong type of gateways, e.g. decision gateway instead of parallel gateways 2. Writing process models from top-to-bottom instead of left-to-right 3. Not following strictly the rules of the BPMN notation 4. Spending lots of time to produce detailed models that nobody uses
  • 38. 3838 Business Process Management (BPM) Essentials - Agenda 1. Introduction of Business Process Management (BPM) 2. BPM Principles 3. Process Modelling 4. Process Analysis 5. Process Design 6. Case Study 7. Top 5 questions commonly asked during our training sessions 8. Top 5 useful BPM quotes
  • 39. 3939 Key business analysis principles No business process improvement or change activity can be undertaken without the use of business analysts and/or business analysis techniques You must never attempt to change a business process without first analyzing the business impact of the change in detail Most projects failures do not stem from technology, but from a lack of skilled Business analyst 1 2 3
  • 40. 4040 Business Process Analysis Description Most common starting point is when something is not right in the organization: • A meta problem: there are process duplications in the organization • A business problem: The customer waiting time is too long • A micro problem: some user interface screens are confusing The Business Analyst needs to: • Evaluate the current situation and the root cause of the problem by reviewing any documentation and interviewing workers • Document current process using a process model (see previous chapter) • Recommend improvements When to use: • When you have already clearly identified a specific process or process for improvements
  • 41. 4141 Business Process Management (BPM) Essentials - Agenda 1. Introduction of Business Process Management (BPM) 2. BPM Principles 3. Process Modelling 4. Process Analysis 5. Process Design 6. Case Study 7. Top 5 questions commonly asked during our training sessions 8. Top 5 useful BPM quotes
  • 42. 4242 What is the purpose of process redesign? • Identify possibilities for improving the design of a process: As-is Process To-be process
  • 43. 4343 What is the purpose of process redesign? • Identify possibilities for improving the design of a process: Descriptive modelling of the real world (as-is) Prescriptive modelling of the real world (to-be)
  • 44. 4444 The remaining 70 slides are on www.slidebooks.com You can download this training by clicking on the image below: