Provides an overview of organization development (OD), focusing particularly on the intervention processes available. Categories or types of intervention are noted, and the depth of intervention is recognised as a key decision point for OD practitioners.
Provides an overview of organization development (OD), focusing particularly on the intervention processes available. Categories or types of intervention are noted, and the depth of intervention is recognised as a key decision point for OD practitioners.
Forces for change - Organizational Change and Development - Manu Melwin Joymanumelwin
Given a choice, most organizations prefer stability to change because the more predictable and routine activities are, the higher the level of efficiency that can be obtained. Thus, the status quo is preferred in many cases.
But organizations are not static; they are continuously changing in response to a variety of forces coming from both inside and outside. For leaders, the challenge is to anticipate and direct change processes so that the performance is improved.
Organizational Change
Forces for Change
Case Study – General Motors
Planned vs Unplanned Change
Case Study – Coca Cola
Resistance to Change
Dealing with Resistance
Case Study – Uber
Approaches to Change Management
Case Study – Merger of ING Vysa and Kotak Mahindra Bank
This slide is an overview of the concept of organizational change. The Change needs, Change Forces, Change Methods, Resistance to Change with an example.
Change is something that presses us out of our comfort zone. Change is for the better or for the worst, depending on where you view it. Change has an adjustment period which varies on the individual.
Forces for change - Organizational Change and Development - Manu Melwin Joymanumelwin
Given a choice, most organizations prefer stability to change because the more predictable and routine activities are, the higher the level of efficiency that can be obtained. Thus, the status quo is preferred in many cases.
But organizations are not static; they are continuously changing in response to a variety of forces coming from both inside and outside. For leaders, the challenge is to anticipate and direct change processes so that the performance is improved.
Organizational Change
Forces for Change
Case Study – General Motors
Planned vs Unplanned Change
Case Study – Coca Cola
Resistance to Change
Dealing with Resistance
Case Study – Uber
Approaches to Change Management
Case Study – Merger of ING Vysa and Kotak Mahindra Bank
This slide is an overview of the concept of organizational change. The Change needs, Change Forces, Change Methods, Resistance to Change with an example.
Change is something that presses us out of our comfort zone. Change is for the better or for the worst, depending on where you view it. Change has an adjustment period which varies on the individual.
Generally change means making things different, to replace with another, growth opportunities. Change is life. If there was no change, we would not exist. Change is inevitable. In today's world, the only thing which is inevitable for all of us is constant change .As we progress from child through adulthood to old age, change happens, whether we like it or not.
Managers, at one point or another, will have to make changes in some, if not all aspects of their workplace. These changes refer to organizational change, which is any alteration of people, structure, or technology. Most often, changes are initiated and coordinated by a manager within the organization. However, the change agent could be a non-manager – for example – a change specialist from the HR department or even an outside consultant whose expertise is in change implementation.
concept of change, nature of organisational change, factors responsible for organisational change, causes for resistance to change, management of change, process of planned change, guiding principles of change
Organizational Change Management Paper
Contents
Your paper MUST follow this outline:
Identify and describe a failed organizational change
Identify and describe one organizational change theory
Apply the theory above to the failed change above
In General
Strict APA formatting
Minimum three professional sources
Full use of in-text citations
8-10 pages on content
Title page
Running head
Table of Contents
Reference page
Due Date
Due by the 7th class meeting at class time
Late papers will suffer a 10% grade reduction
Managing Organizational Change
By Michael W. Durant, CCE, CPA
The increased pace of change that many of us have encountered over the past ten years
has been dramatic. During the late 1980s, many of us were grappling with issues that we
had never encountered. The accelerated use of leverage as a means of increasing
shareholder wealth left the balance sheet of some of America’s finest organizations in
disarray. Many of our largest customers, that for years represented minimal risk and
required a minimum amount of time to manage, consumed most of our energy. By the end
of 1993, many of these organizations had either resolved their financial troubles in
bankruptcy court or no longer existed.
Just as we began to think the external environment would settle down and our
professional lives would return to a normal pace, many of our organizations initiated
efforts to improve operating efficiency to become more competitive in the world
marketplace.
Competition has heated up across the board. To succeed, the organization of the future
must serve customers better, create new advantages and survive in bitterly contested
markets. To stay competitive, companies must do away with work and processes that
don’t add value.
This hypercompetition has invalidated the basic assumptions of sustainable markets.
There are few companies that have escaped this shift in competitiveness. Entry barriers,
which once exerted a stabilizing force on competition, have fallen in the face of the rapid
changes of the information age. These forces have challenged our capacity to cope with
organizational life.
Permanent White Water
Things are not going to settle down. Many things we used to take for granted are
probably gone forever. We cannot predict with any certainty what tomorrow will be like,
except to say that it will be different than today.
Peter Vaill has captured the essence of the problem of a continuously changing context in
a compelling image - “permanent white water.” In the past, many of us believed that by
using the means that were under our control we could pretty much accomplish anything
we set out to do. Sure, from time to time there would be temporary disruptions. But the
disruptions were only temporary, and things always settled back down. The mental image
generated by these thoughts is that of a canoe trip on a calm, still lake.
However, Vaill explains, in today’s environment, we never get out of the rapids. As soon
as we digest one .
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2. Change
Change
Change is an inevitable aspect of life.
Organizations need capacity to adapt quickly.
People are focus of most serious challenges.
Large scale changes often incur significant problems
and challenges.
Changes can be brought about by managers, non
managers, employees or an outside consultants
3. Organizational Change
Organizational Change
Organizational change is a structured approach in an
organization for ensuring that changes are smoothly
and successfully implemented to achieve lasting
benefits. In the modern business environment,
organizations face rapid change like never before.
4. Change management
Change management
Change
management is
an
approach
to
transitioning individuals, teams, and organizations to
a desired future state. In some project management
contexts, change management refers to a project
management process wherein changes to a project
are formally introduced and approved.
6. Advocates of Change
Advocates of Change
Person leading change program is often most
important force for change.
Internal or external OD practitioners may be
brought in to assist.
7. Degree of Change
Degree of Change
Is change minor or major?
The greater the degree of change, the more
difficult it is to implement and vice versa.
8. Time Frame
Time Frame
Greater chance of success if change is gradual
and in longer time frame.
Some organizations only chance for survival
depends on radical change introduced swiftly.
9. Impact on Culture
Impact on Culture
The greater the impact on existing culture, the
greater the resistance and difficulty to implement
change.
13. Quadrant 1
Quadrant 1
Minor change, minor impact on culture.
Resistance will be at lowest level and success will be
most probable.
14. Quadrant 2
Quadrant 2
Minor change, major impact on culture.
Some resistance can be expected.
15. Quadrant 3
Quadrant 3
Major change, minor impact on culture.
Some resistance is likely.
Good management can probably overcome it.
16. Quadrant 4
Quadrant 4
Major change, major impact on culture.
The greatest resistance can be predicted.
The probability of success is low.
17. Forces for Change
Forces for Change
Force
Examples
Nature of the workforce More cultural diversity
Aging population
Many new entrants with inadequate
skills
Technology
computers
Faster, cheaper, and more mobile
Economic shocks
Rise and fall of dot-com stocks
2000–02 stock market collapse
Record low interest rates
Competition
Global competitors
Mergers and consolidations
Growth of e-commerce
18. Forces for Change
Forces for Change
Force
Examples
Social trends
Internet chat rooms
World politics
Iraq–U.S. war
Opening of markets in China
War on terrorism following
9/11/01
19. Managing Planned Change
Managing Planned Change
Change
Making things different
Planned Change
Activities that are
intentional and goal
oriented
Goals of Planned
Goals of Planned
Change
Change
Improving the ability of
Improving the ability of
the organization to adapt
the organization to adapt
to changes in its
to changes in its
environment
environment
Changing the behavior of
Changing the behavior of
individuals and groups in
individuals and groups in
the organization
the organization
20. Restraining Forces Blocking
Restraining Forces Blocking
Implementation of Change
Implementation of Change
Uncertainty regarding change.
Fear of unknown.
Disruption of routine.
Loss of benefits.
Threat to security.
Threat to position power.
Redistribution of power.
Disturb existing social networks.
Conformity to norms and culture.
21. Change agent
Change agent
persons who act as catalysts and assume the
responsibility for managing change are called change
agents.
22. Factors that help change agent
Factors that help change agent
Some of the things which will help him are:
A real need in the client system to change.
Genuine support from management.
Setting a personal example: listening, supporting behavior.
A sound background in the behavioral sciences.
A working knowledge of systems theory.
A belief in man as a rational, self-educating being fully
capable of learning better ways to do things.
24. Definitions of resistance to change
Definitions of resistance to change
“Resistance to change is an incomplete to change”.
Bridges
“Resistance is a valuable passion, which can be
channeled more constructively”.
Weisbord
“Resistance is the obstacle in the organization's
structure”.
Kotter
“Resistance is protection ,energy and paradox”.
Maurer
25. Resistance to change is normal and even beneficial.
It must be expected and acknowledged, and people's
concerns must be listened to and responded to.
Here is a handy little formula that we can refer to that
will allow us to deal with resistance positively and
effectively.
D x V x F = R, where:
D = Dissatisfaction
V = Vision
F = First (or next) steps
R = Resistance to change
This says that Dissatisfaction, Vision and First
Steps are all necessary in order to overcome
Resistance to change.
26. Forms of Resistance to Change
Forms of Resistance to Change
– Overt and immediate
• Voicing complaints, engaging in job actions
– Implicit and deferred
• Loss of employee loyalty and motivation, increased
errors or mistakes, increased absenteeism
27. Sources of Individual Resistance to Change
Sources of Individual Resistance to Change
29. Life Cycle of Resistance to Change
Life Cycle of Resistance to Change
The response to change tends to move through a
life cycle of 5 phases:
Phase 1.
•
Only few people who see need for
change.
•
Resistance appears massive.
30. Phase 2.
Phase 2.
•
Forces for and against change become
identifiable.
•
Change more thoroughly understood.
•
Novelty of change tends to disappear.
31. Phase 3.
Phase 3.
•
Direct conflict and showdown between
forces.
•
This phase probably means life or death
to change.
32. Phase 4.
Phase 4.
•
Remaining resistance seen as stubborn.
•
Possibility that resisters will mobilize
support to shift balance of power.
34. Overcoming Resistance to Change
Overcoming Resistance to Change
Tactics for dealing with resistance
Tactics for dealing with resistance
to change:
to change:
•• Education and communication
Education and communication
•• Participation
Participation
•• Facilitation and support
Facilitation and support
•• Negotiation
Negotiation
•• Manipulation and cooptation
Manipulation and cooptation
•• Selecting people who accept change
Selecting people who accept change
•• Coercion
Coercion
35. Strategies to Lessen Resistance to
Strategies to Lessen Resistance to
change
change
Education and communication.
Create a vision.
Participation and involvement of members.
Facilitation and support.
Negotiation and agreement.