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Organizational
Change
refers to a modification or
transformation of the
organization’s structure,
processes or goods.
ORGANIZATIONAL
CHANGE
is defined as change that has
an impact on the way work
is performed and has
significant effects on staff.
ORGANIZATIONAL
CHANGE
ORGANIZATION CHANGES
CAN BE:
•In the structure of an
organization
•In the structure of an
organizational operation
and size of a workforce
•In working hours or
practices
• In the way roles are carried out
• In the scope of a role that
in a change in the
results
working
terms
situation, structure,
and conditions or
environment.
ORGANIZATION CHANGES
CAN BE:
TYPES OF CHANGES:
1. Planned Change
2. Unplanned
Change
Planned
Change
is change resulting from a deliberate
decision to alter the organization. It
is an intentional, goal – oriented
activity.
Unplanned
Change
is imposed on the
organization and is
often unforeseen
Organizational
Development
OD is a planned approach
to improve
organizational
employee and
effectiveness by
conscious interventions in those
processes and structures that
have an immediate bearing on
the human aspect of the
organization.
Features of Organizational
Development
1.OD is an educational strategy that attempts to
bring about a planned change.
2.OD related to real organizational problems
instead of hypothetical cases.
3.OD related uses sensitivity training methods
and lay emphasis on the experiment of based
training.
Features of Organizational
Development
4.Its change agents are almost external
consultants outside of the organization.
5. The external change agents and
internal organizations executives
establish collaborative
relationship
trust, influence
a
that involves
and
mutual
jointly
determined goals.
2 FORCES FOR CHANGE
IN ORGANIZATION:
1. External Forces
2. Internal Forces
External Forces
• Technological change
• Globalization
• Social & Political changes
• Workforce diversity
Internal Forces
• Changes in managerial personnel
• Declining effectiveness
• Changes in work climate
• Deficiencies in existing system
• Crisis
• Employee expectation
PROCESS OF CHANGE
UNFREEZING CHANGE REFREEZING
Reducing
forces for
status quo.
Developing
new attitudes,
values &
behavior.
Reinforcing
new attitudes,
values &
behavior
CHANGE AGENT
•is anyone who has the skill and
power to stimulate, facilitate, and
coordinate the change effort.
•change agents may be either
external or internal.
ROLES OF CHANGE AGENT
1. Consulting
As a consultant, the manager places
employees in touch with data from outside
the organization or helping organization
members to generate data from within the
organization. The overall purpose is to
help employees find solutions to problems
through analysis of valid data.
ROLES OF CHANGE AGENT
2. Training
•to help organization members derive
implications for action from the present
data and.
•to provide organization members with a
new set of skills—the ability to retrieve,
translate, and use new data to solve future
problems.
ROLES OF CHANGE AGENT
3. Research
•Finally, and closely associated with the
previous role, the manager may assume
the role of researcher. As researcher, the
manager may train organization members
in the skills needed for valid evaluation of
the effectiveness of action plans that have
been implemented.
TYPES OF CHANGE AGENT
1. Outside Pressure Type
These change agents work to change
systems from outside the organization. They
are not members of the company they are
trying to change and use various pressure
tactics such as mass demonstrations, civil
disobedience, and violence to accomplish their
objectives.
TYPES OF CHANGE AGENT
2. People-Change-Technology Type
The focus of activity for this type
of change agent is the individual. The
change agent may be concerned with
employee morale and motivation,
including absenteeism, turnover,
and the quality of work
performed. The methods used
include job enrichment, goal
setting, and behavior modification.
TYPES OF CHANGE AGENT
3. Analysis-for-the-Top
Type
changing the organizational structure
so as to improve output and efficiency. The
change agent uses operations research,
systems analysis, policy studies, and other
forms of analytical approaches to change the
organization's structure or technology.
TYPES OF CHANGE AGENT
4. Organization-Development Type
focus their attention on internal
processes such as intergroup relations,
communication, and decision making.
Their intervention
called a cultural
strategy is often
change approach,
because they thoroughly analyze the
culture of the targeted organization.
SKILLS OF
CHANGE AGENT
• Empathy
This is the skill of understanding
the feelings of another person. Empathy leads
to improved communication and
understanding between the change agent and
organization Members.
SKILLS OF
CHANGE AGENT
• Linkage
This refers to the extent to which the
change agent and organization members are
tied together in collaborative activities. The
greater the collaborative involvement (the
tighter the linkage), the more likely the
change agent will be successful.
SKILLS OF
CHANGE AGENT
• Proximity
This refers to the physical and
psychological closeness of the change
agent and organization members.
Proximity has relevance to
open door policy and the
of the
during
change
working
visibility
agent
hours.
SKILLS OF
CHANGE AGENT
• Structuring
This factor refers to the ability of the
change agent and organization members to
clearly plan and organize their activities
concerning the change effort. A clearly
designed change effort is more likely to be
understood and implemented by the
employees.
SKILLS OF
CHANGE AGENT
• Openness
This characteristic refers to the degree
to which the change agent and organization
members are willing to hear, respond to, and
be influenced by one another.
SKILLS OF
CHANGE AGENT
• Reward This refers to the nature
and variety of potential positive
outcomes of the change effort
that might accrue to the change
organization
agent and
members. Change efforts
should be designed so that the
employees are rewarded for
changing.
RESISTANCE TO CHANGE
1. Individual Resistance
2. Organizational Resistance
Individual Resistance
Individual sources of
resistance to change reside in
basic human characteristics
such as perceptions,
personalities & needs.
Reasons of Individual Resistance
Economic Reason –The economic reason
of resistance to change usually focus on:
• Fear of technological unemployment.
•Fear of demotion & thus reduced pay.
•Fear of reduced work hours & consequently
less pay.
Fear of Loss- When a change is impending, some
employees may fear losing their jobs, status
particularly when an advanced technology is
introduced.
Security – people with a high need for security are
likely to resist change because it threatens their
feeling of safety.
Status quo- change may pose disturbance to the
existing comforts of status quo.
Peer Pressure- individual employees may be
prepared to accept change but refuse to accept it for
the sake of the group.
Disruption of Interpersonal Relation-
employees may resist change that threatens to
limit meaningful interpersonal relationships on
the job.
Social Displacement- introduction
of change often results in disturbance
of the existing social relationships.
Change may also result in breaking
up of work groups.
Organizational Resistance
Individual sources of
resistance
reside in
to change
basic human
characteristics such as
perceptions, personalities
& needs.
Reasons of Organizational
Resistance
Resource constraint- resources are major
constraints for many organizations. The necessary
financial , material & human resources may not be
available to the organization to make the needed
changes.
Structural inertia – some organizational
structures have in-built mechanism for resistance
to change.
Example: in bureaucratic structure where jobs
are narrowly defined & lines of authority are
clearly spelled out, change would be difficult.
Sunk cost - Some organization invest a huge
amount of
organization
capital
wishes
in fixed assets. If an
to introduce change, then
difficulty arise because of the sunk cost
Threat to expertise- Change in organizational
pattern may threaten the expertise of specialized
groups. Therefore, specialists usually resist change.
Politics- Organizational changes
may also shift the existing balance of
power in an organization. Individuals
or groups who hold power under the
current arrangement may fear losing
these political advantages.
MANAGING RESISTANCE TO
CHANGE
Education & Communication
Communication about impending
change is essential if employees are to
adjust effectively. The details of change
should be provided & its potential
consequences. Educating employees on
new work procedures is often helpful.
It is difficult for individuals to resist a
Participation
change decision in which they participated. Prior
to making a change, those opposed can be
brought into the decision process.
Empathy & Support
Active listening is an
an excellent tool for identifying the reasons
behind the resistance. An expression of concerns
about the change can provide important feedback
that managers can use to improve the change
process.
Negotiation
resistance to
of value for
another way to deal with
change is to exchange something
reduction in resistance.
Manipulation & Cooptation
refers to covert influence attempts. Twisting
& distorting facts to make them appear more
attractive, withholding undesirable information &
creating false rumors to get employees to accept a
change .
Coercion
is the application of direct
threats or force on the resisters.
They essentially force people to
accept a change by explicitly or
implicitly threatening them with
the loss of their jobs, promotion
possibilities & transferring
them.
Thank you
for listening!
ORGANIZATIONAL CHANGE
Group 2 MPA Camarin
• Concept of Planned Change
Debbie Nell G. Geronimo
• Internal & External Factors of Change
Junior Hilario
• Skills of Change Agent
Cherry Andrea G. Lucero
• Resistance to Change
Alex B. Hermogeno
Nacer Ferreras

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organizationalchange-140813221313-phpapp02.pptx

  • 2. refers to a modification or transformation of the organization’s structure, processes or goods. ORGANIZATIONAL CHANGE
  • 3. is defined as change that has an impact on the way work is performed and has significant effects on staff. ORGANIZATIONAL CHANGE
  • 4. ORGANIZATION CHANGES CAN BE: •In the structure of an organization •In the structure of an organizational operation and size of a workforce •In working hours or practices
  • 5. • In the way roles are carried out • In the scope of a role that in a change in the results working terms situation, structure, and conditions or environment. ORGANIZATION CHANGES CAN BE:
  • 6. TYPES OF CHANGES: 1. Planned Change 2. Unplanned Change
  • 7. Planned Change is change resulting from a deliberate decision to alter the organization. It is an intentional, goal – oriented activity.
  • 8. Unplanned Change is imposed on the organization and is often unforeseen
  • 9. Organizational Development OD is a planned approach to improve organizational employee and effectiveness by conscious interventions in those processes and structures that have an immediate bearing on the human aspect of the organization.
  • 10. Features of Organizational Development 1.OD is an educational strategy that attempts to bring about a planned change. 2.OD related to real organizational problems instead of hypothetical cases. 3.OD related uses sensitivity training methods and lay emphasis on the experiment of based training.
  • 11. Features of Organizational Development 4.Its change agents are almost external consultants outside of the organization. 5. The external change agents and internal organizations executives establish collaborative relationship trust, influence a that involves and mutual jointly determined goals.
  • 12. 2 FORCES FOR CHANGE IN ORGANIZATION: 1. External Forces 2. Internal Forces
  • 13. External Forces • Technological change • Globalization • Social & Political changes • Workforce diversity
  • 14. Internal Forces • Changes in managerial personnel • Declining effectiveness • Changes in work climate • Deficiencies in existing system • Crisis • Employee expectation
  • 15. PROCESS OF CHANGE UNFREEZING CHANGE REFREEZING Reducing forces for status quo. Developing new attitudes, values & behavior. Reinforcing new attitudes, values & behavior
  • 16. CHANGE AGENT •is anyone who has the skill and power to stimulate, facilitate, and coordinate the change effort. •change agents may be either external or internal.
  • 17. ROLES OF CHANGE AGENT 1. Consulting As a consultant, the manager places employees in touch with data from outside the organization or helping organization members to generate data from within the organization. The overall purpose is to help employees find solutions to problems through analysis of valid data.
  • 18. ROLES OF CHANGE AGENT 2. Training •to help organization members derive implications for action from the present data and. •to provide organization members with a new set of skills—the ability to retrieve, translate, and use new data to solve future problems.
  • 19. ROLES OF CHANGE AGENT 3. Research •Finally, and closely associated with the previous role, the manager may assume the role of researcher. As researcher, the manager may train organization members in the skills needed for valid evaluation of the effectiveness of action plans that have been implemented.
  • 20. TYPES OF CHANGE AGENT 1. Outside Pressure Type These change agents work to change systems from outside the organization. They are not members of the company they are trying to change and use various pressure tactics such as mass demonstrations, civil disobedience, and violence to accomplish their objectives.
  • 21. TYPES OF CHANGE AGENT 2. People-Change-Technology Type The focus of activity for this type of change agent is the individual. The change agent may be concerned with employee morale and motivation, including absenteeism, turnover, and the quality of work performed. The methods used include job enrichment, goal setting, and behavior modification.
  • 22. TYPES OF CHANGE AGENT 3. Analysis-for-the-Top Type changing the organizational structure so as to improve output and efficiency. The change agent uses operations research, systems analysis, policy studies, and other forms of analytical approaches to change the organization's structure or technology.
  • 23. TYPES OF CHANGE AGENT 4. Organization-Development Type focus their attention on internal processes such as intergroup relations, communication, and decision making. Their intervention called a cultural strategy is often change approach, because they thoroughly analyze the culture of the targeted organization.
  • 24. SKILLS OF CHANGE AGENT • Empathy This is the skill of understanding the feelings of another person. Empathy leads to improved communication and understanding between the change agent and organization Members.
  • 25. SKILLS OF CHANGE AGENT • Linkage This refers to the extent to which the change agent and organization members are tied together in collaborative activities. The greater the collaborative involvement (the tighter the linkage), the more likely the change agent will be successful.
  • 26. SKILLS OF CHANGE AGENT • Proximity This refers to the physical and psychological closeness of the change agent and organization members. Proximity has relevance to open door policy and the of the during change working visibility agent hours.
  • 27. SKILLS OF CHANGE AGENT • Structuring This factor refers to the ability of the change agent and organization members to clearly plan and organize their activities concerning the change effort. A clearly designed change effort is more likely to be understood and implemented by the employees.
  • 28. SKILLS OF CHANGE AGENT • Openness This characteristic refers to the degree to which the change agent and organization members are willing to hear, respond to, and be influenced by one another.
  • 29. SKILLS OF CHANGE AGENT • Reward This refers to the nature and variety of potential positive outcomes of the change effort that might accrue to the change organization agent and members. Change efforts should be designed so that the employees are rewarded for changing.
  • 30. RESISTANCE TO CHANGE 1. Individual Resistance 2. Organizational Resistance
  • 31. Individual Resistance Individual sources of resistance to change reside in basic human characteristics such as perceptions, personalities & needs.
  • 32. Reasons of Individual Resistance Economic Reason –The economic reason of resistance to change usually focus on: • Fear of technological unemployment. •Fear of demotion & thus reduced pay. •Fear of reduced work hours & consequently less pay.
  • 33. Fear of Loss- When a change is impending, some employees may fear losing their jobs, status particularly when an advanced technology is introduced. Security – people with a high need for security are likely to resist change because it threatens their feeling of safety. Status quo- change may pose disturbance to the existing comforts of status quo. Peer Pressure- individual employees may be prepared to accept change but refuse to accept it for the sake of the group.
  • 34. Disruption of Interpersonal Relation- employees may resist change that threatens to limit meaningful interpersonal relationships on the job. Social Displacement- introduction of change often results in disturbance of the existing social relationships. Change may also result in breaking up of work groups.
  • 35. Organizational Resistance Individual sources of resistance reside in to change basic human characteristics such as perceptions, personalities & needs.
  • 36. Reasons of Organizational Resistance Resource constraint- resources are major constraints for many organizations. The necessary financial , material & human resources may not be available to the organization to make the needed changes.
  • 37. Structural inertia – some organizational structures have in-built mechanism for resistance to change. Example: in bureaucratic structure where jobs are narrowly defined & lines of authority are clearly spelled out, change would be difficult. Sunk cost - Some organization invest a huge amount of organization capital wishes in fixed assets. If an to introduce change, then difficulty arise because of the sunk cost
  • 38. Threat to expertise- Change in organizational pattern may threaten the expertise of specialized groups. Therefore, specialists usually resist change. Politics- Organizational changes may also shift the existing balance of power in an organization. Individuals or groups who hold power under the current arrangement may fear losing these political advantages.
  • 39. MANAGING RESISTANCE TO CHANGE Education & Communication Communication about impending change is essential if employees are to adjust effectively. The details of change should be provided & its potential consequences. Educating employees on new work procedures is often helpful.
  • 40. It is difficult for individuals to resist a Participation change decision in which they participated. Prior to making a change, those opposed can be brought into the decision process. Empathy & Support Active listening is an an excellent tool for identifying the reasons behind the resistance. An expression of concerns about the change can provide important feedback that managers can use to improve the change process.
  • 41. Negotiation resistance to of value for another way to deal with change is to exchange something reduction in resistance. Manipulation & Cooptation refers to covert influence attempts. Twisting & distorting facts to make them appear more attractive, withholding undesirable information & creating false rumors to get employees to accept a change .
  • 42. Coercion is the application of direct threats or force on the resisters. They essentially force people to accept a change by explicitly or implicitly threatening them with the loss of their jobs, promotion possibilities & transferring them.
  • 44. ORGANIZATIONAL CHANGE Group 2 MPA Camarin • Concept of Planned Change Debbie Nell G. Geronimo • Internal & External Factors of Change Junior Hilario • Skills of Change Agent Cherry Andrea G. Lucero • Resistance to Change Alex B. Hermogeno Nacer Ferreras