Carolyn Cox is seeking an opportunity with a quality organization where she can demonstrate her abilities and continue growing professionally. She has over 25 years of experience in customer service, operations support, and administrative roles for various companies including 7-Eleven, Dell, Pepperidge Farm, and Kraft Foods. Her experience includes processing orders, managing customer requests, overseeing teams, and utilizing various software programs to support sales, operations, and customer service functions.

1. Carolyn J. Cox
4055 Frankford Road #724
Dallas, TX 75287
972/250-3313 (home) ~ 972/400-8818 (cell)
carolynccarolync@hotmail.com
Objective
An opportunity with a quality organization with which I can demonstrate my abilities,
while continuing to grow.
Professional Experience
5/16 - Present
7-Eleven, Inc., Irving, TX – Operations Support
Report to Customer Service Manager who oversees the Operations Support Group.
We are responsible for supporting the field (9000+ stores) and their requests
 Process electronic and phone orders for office supplies, POP, and various other
needs from 7-Eleven stores and field personnel through the Remedy system.
 Follow up on escalated requests from customers/7-Eleven personnel. I ensure
these requests/issues are resolved timely/correctly.
 Serve as the point person for Purchasing requests.
~Use Remedy, Microsoft Office, Oracle, Outlook, web based applications on a daily
basis.
6/12-4/16
Dell, Inc., Plano, TX – Team Lead
Oversee 10 Customer Service agents who support the 7-Eleven account. The group is
responsible for processing store and field requests.
 Process electronic orders for office supplies, POP, and various other requests
from 7-Eleven stores and field personnel through the “Remedy” system.
 Serve as the point person for Purchasing requests.
 Perform daily case audits for Purchasing and Accounting Customer Service
agents. Ensure work is done timely and correctly. I also perform monthly
audits/scorecards of agents, which determines eligibility for bonuses.
 Follow up on escalated requests from customers/7-Eleven personnel. I ensure
these requests/issues are resolved timely/correctly.
~ Used Remedy, Microsoft Office, Oracle, Outlook, web based applications on a
daily basis.
4/11-5/12
7-Eleven, Inc., Dallas, TX – Senior Administrator
Reported to Customer Service Manager who oversees the Operations Support Group.
We are responsible for supporting the field (7000+ stores) and their requests.

2. Carolyn Cox
Page 2
 Processed electronic and phone orders for office supplies, POP, and various
other needs from 7-Eleven stores and field personnel through the “Clarify”
system. The Admin group receives more than 300 “cases” per day. We had a
48 hour turnaround deadline to meet.
 Learned the Clarify and Oracle systems (7-Eleven internal systems) quickly and
used on a daily basis; also used Microsoft Office and purchasing websites daily.
 Oversaw five Admins in the support group by checking case efficiency and
productivity. Prepared weekly case reviews and monthly scorecards for the
Admins.
 Responsible for changing/posting monthly POP kit that is sent to all stores. Served
as the POP and Gasoline “point person” for the group.
~Utilized Clarify, Oracle, external websites, Microsoft Office on a daily basis.
1/94-10/10
Pepperidge Farm, Dallas, TX – Executive/Sales Administrator
Reported to Customer Vice President and Director, Retail Operations for the Southwest
Region. Supported Field Salesforce (approx 45), w ith annual distributor sales of $165 million in the Snacks and
Bakery businesses.
 Coordinated all travel and meeting arrangements
 Maintained office equipment and supplies
 Published promotion calendar, ordered/distributed POS, coupons, and Labels for
Education
 Processed distributor credits and prepared distributor Consignment Agreements
 Paid invoices through the i2 system and tracked merchandiser expenses
 Maintained field sales Operational Excellence scorecard and tracked distributor
inventories
 Entered promotions into the Paving system
 Tracked new item distribution and ordered samples
 Shipped/tracked region handheld equipment and Goldfish costume
 Proficient in Pepperidge Farm envision reporting system and served as a Power
User for the region
 Posted announcements and documents to PF websites for field salesforce and
distributors
 Earned two “You Make a Difference” Awards
~Utilized Microsoft Office (Word, Excel, Power Point), IRI, Lotus Notes, AS400, envision
Reporting System, Paving, and Inter-company websites.
3/92-1/94
Kraft General Foods / The Breyers Company, Dallas, TX – Sales
Secretary/Assistant

3. Carolyn Cox
Page 3
Reported to District Sales Manager, dealing with the sale and distribution of Breyers
Frozen Desserts.
 Daily contact with food brokers in eight geographical markets in the MidSouth
District. Interfaced frequently with accounting personnel in the resolution of
business related issues
 Responsible for tracking of $950M in promotional monies spent annually
throughout the district
 Distributed daily and weekly sales reports
~Utilized Microsoft Word, Freelance Graphics, and Lotus on a daily basis and in the
preparation of sales presentations. Utilized Nielsen to gather sales figures/shares on a
monthly basis.
10/88-3/92
The Southland Corporation, Dallas, TX – Sales Secretary/Assistant
Reported to National Sales Manager, Regional Sales Managers, and Technical
Services Manager in the Southland Foods Division, concerned primarily with frozen
beverage, wholesale club, and co-packing businesses.
3/87-10/88
The Southland Corporation, Dallas, TX – Systems Secretary
Reported to Systems Analysts and a Marketing Project Coordinator in the Southland
Foods Division.
10/86-3/87
Liaison, Incorporated, Dallas, TX – Secretary/Receptionist
Performed numerous tasks for supervisors and rehabilitation coordinators.
Education
University of Nebraska, 1986
Bachelor of Science, Administrative Office Management
References
Valarie Faison 813/205-8944
Alan Sloan 281/451-1109
Bruce Stewart 817/919-4793
Gary Turner 817/371-4518
John Veader 479/685-4560