Kathleen A. Leigh has over 40 years of experience in customer service, sales, and administrative roles. She is skilled in Microsoft Office, CRM software, and has a track record of solving problems efficiently. Currently seeking new opportunities, her background includes roles managing customer accounts, order processing, and coordinating volunteer activities.

1. Kathleen A. Leigh (formerly Kathleen A. Maroney)
1417 S. Rebecca Lane
Appleton, WI 54915
708-785-7754
Kat5332@hotmail.com
Summary:
A tenacious problem solver and highly organized individual, I apply my accumulated knowledge and considerable
work experience to all challenges confronting me. I work well in a fast-paced environment and communicate well
with clients and support staff. I am literate in Microsoft Word and Excel and have worked with many custom
software packages such as Made2Manage, GENEX, Goldmine , SAP, Citrix , Sales Logix, Quote Werks and
MAS200
Experience
August 2007 – January 2016 Andwin Scientific, Schaumburg IL
Customer Service Representative (Inside Sales) - Entered and expedited orders, updated the database
with pertinent information. Emailed the customers or sales reps and updated the Intra-Mall system with
order status information (government orders). Gathered invoices from vendors so that we can invoice the
customer via email. Researched problems with orders due to damage, duplicate shipments and other
discrepancies. Set up returns and replacements on problem orders and follow up to make sure the
replacements and returns are complete. Responsible for daily open order reports for each sales member.
I was also responsible for customer accounts at various times.
Jan 2007 – August 2007 (Various part time
positions)
Accurate Data Marketing, Inc. Glenview, IL Telemarketing specialist
Parvin Clouse Carol Stream, IL Telemarketing specialist
Pechloff Insurance Agency (Allstate agency) Receptionist / Admin Assistant
During the above period I accepted various part time positions while searching for a full time
opportunity, I performed telemarketing task randomly calling individual offering magazine
sales, and following up on requests for insurance quotes while also assisting with various office
task of filing, copying, answering calls and greeting walk-in customers.
2005 - Jan 2007 Littlefuse, Inc. Des Plaines IL
Sample / Literature Coordinator - Responsible for distributing product samples and literature to
existing and potential customers. Maintained the literature files. Utilized the SAP system.
2003 – 2005 Bloomingdale Insurance, Bloomindale IL
Administrative Assistant - Assisted the sales agent with the preparation of Health and Life insurance
quotes, performed telemarketing services and prepared and mailed policies,
July, 2000 - August, 2003 Great Lakes Sales & Marketing, Des Plaines, IL 60018
Customer Service Representative (Inside sales) - Handled all inquiries about product lines, placed
orders and traced shipments. Communicated with potential customers on informational leads from trade
shows. Sent out samples of products to potential customers and followed up in a telemarketing fashion to

2. gain these customers. Handled promotional mailings. Maintained and updated literature and catalogs.
Serviced all catalog and literature requests. Provided support for the president, vice-president and outside
sales representatives. Maintained all customer files. Handled incoming and outgoing UPS/Federal Express
shipments and mail. Updated data base Goldmine.
March, 1997 - July, 2000 Graymills Corp., Chicago, IL 60647
Customer Service Representative - Received sales calls, recorded and expedited orders for
manufacturer and global distributor of industrial equipment. Filled literature requests, fielded technical
questions, resolved pricing issues. Personally responsible for obtaining certain high volume "key
accounts."
September, 1991 - March, 1997 A. Daigger and Company, Wheeling, Illinois 60090
1995 Quotation Coordinator - Organized all written and faxed quotations. Reviewed and assigned sales
quotations to inside staff, assuring timely order completion. Worked closely with the Inside Sales Vice
President on bids for yearly contracts.
1991 Account Executive - Primary contact for specialized accounts nationwide. Proactively assessed
customer needs and designed effective account management plans. Developed existing accounts by
enhancing positive customer relations to increase sales. Generated new sales through aggressive
telemarketing and follow-up. Handled order entry, pricing, expediting, product returns and inventory
adjustments. Prepared price quotations on government, institutional and industrial contracts including
researching and completing NAFTA documentation. Trained and evaluated new inside sales
representatives through product information seminars and sales workshops.
June 1973 - September, 1991 Precision Scientific, Chicago, Illinois 60647
1978 - 1991 Sales Support Specialist - Assisted manager of inside sales/customer service department
and acted as supervisor in his absence. Formed and oversaw task force to overhaul and streamline
department procedures and developed a procedures manual to improve the handling of government
accounts. Worked closely with outside sales force to build distribution accounts. Maintained consignment
inventory for said sales force. Audited and inspected quality assurance reports. Honored as Employee of
the Month and Sales Associate of the Year.
1976 - 1978 Production Control Administrator - Logged and maintained both incoming and outgoing
inventory accounts. Compiled and calculated statistical indices on parts inventory for management
analysis and achieved optimal inventory level.
1974 - 1976 Purchasing Department Receptionist - Coordinated vendor appointments. Maintained
records of open and closed orders. Prepared and followed up on purchase orders.
1973 - 1974 Sales Promotion/Advertising Assistant - Updated customer database, filled requests for
product information. Maintained contact with outside sales staff to coordinate conferences between
marketing and sales departments.
Volunteer work: Deacon with Cornerstone Christian Church 2006 – 2015, Established various ministries.
Dupage Animal Shelter – Animal Socialization Specialist 2007 - 2015