The document is a resume for Alecia Vickers. It summarizes her experience over 14 years with the Ohio Lottery Commission and 4 years as a telephone operator and front desk clerk. She has an associate's degree in business administration and is seeking a customer service, administrative, or clerical position where she can grow her skills and help the company succeed. Her resume highlights experience in data entry, record keeping, customer service, and office administration.

1. 2444 Elmdale Rd. University Heights, Ohio 44118, aleciavickers716@gmail.com, 216-496-8841
CUSTOMER SERVICE REPRESENTATIVE/ADMINISTRATIVE ASSISTANT/CLERICAL
I am looking for an opportunity at this company where I can grow, and use my prior experience to not
only excel my own career. Also, help the company I work for more profitable and help promotes the
company brand as well. And be able to learn new skills that will help me grow, and be a better
employee, and person. This experience included fourteen years with the State of Ohio Lottery
Commission, and addition four years with Department of Human Services as telephone operator, and
front desk clerk assistant.
Education
 Associate of Business Administration Human Resource, Summer, 2016 - TRI-C
 Business Administration - January 2011 - December 2011, Bryant & Stratton College -
Eastlake, Ohio
 Business Administration Healthcare - January, 2010 - December, 2010, University of Phoenix,
Beachwood, Ohio
 Diploma, Business Management - February 6, 2004, Stratford Career Institute
MANAGEMENT SKILLS & ABILITIES
 Leadership, Management, Professionalism & Work Ethics, Communication skills, Company
policies and procedures, Goal Oriented, and Integrity.
 Superior Customer Representative/Administrative Assistant/Office Assistant/Reception and
Clerical skills with proficiency in document production.
 Demonstrated proficiency compiling and updating operational records through LMS and IDA.
 Ability to generate reports and handle customer inquiries.
 Proficient monitoring and maintaining database, inventory and spreadsheet.
 Experienced in mult-tasking in an effort to meet deadlines and quotas.
 Knowledge of medical terminology.
 Familiar with MS Word, MS Excel, and PowerPoint
Demonstrated experience processing order and invoices.
 Superior Customer Service skills and proficiency with problem solving.
 Telephone Operator. 95% Incoming calls, transferring calls, and taking messages.
 Micro Filming documents for State of Ohio Lottery Commission
 Business Management, and Personal Payroll, Office equipment, etc. Ordered and distributed
office supplies while adhering to fixed office budget. Very oriented and experience in Self-
tarter motivated professional who develops strong client relationship and promote teamwork.
Alecia M. Vickers

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LEADERSHIP
Board Member, City of University Heights, 2002 – Present, PTA, CHUH Board of Education – 2002 - Present
EXPERIENCE
UPS/Pinnacle Teleology High Value Associate 10/13 - Present
 Process reports, and, auditing high value claim shippers, locating high value packages in the
center or hub and ensuring proper handling. May also contact destination hubs or centers to
notify them of the status of high value packages. Additional duties may include performing
loss prevention activities related to center or operation physical security.
Homewatch Caregivers, Administrative Coordinator, Beachwood, Ohio 44122, - 1/5 – 4/1/2016
 Assist Clients Care Coordinator with scheduling
 Review clients care plans/ISP and followed up as needed
 Manage incoming communications (telephone, email, mail, fax. etc.)
 Support and participate in hiring process of new employees
 Complete reference checks on potential new hires
 Complete annual online background checks for all caregivers
 Caregivers management activities including caregivers log sheets and time sheets collection
and recording
 Office and clerical activities as direct
 Data Entry into computer programs used in office
 Support and assist office staff as needed
 Assist with orientation, and with onsite evaluations as needed
Alterra Care, Community Liaison Representative, Premier Home Care, Cleveland Heights, Ohio
44118 4/2015 – 5/2015
 Duties Included: Plan attend meetings where residents voice their concerns about new laws.
Perform surveys in the neighborhood to determine residents’ needs, refer them to
government and utility companies, and visit Hospital, Assistant Living Homes, and
Rehabilitation Centers.
 Significant interaction with the general public, such as police departments, community group,
federal agencies, social worker, etc. Excellent communication skills, the ability to work with a
wide variety of people, strong organizational skill, and should be significantly involved in the
community we serve. Also, work.
 Helps elder people stay in their homes so they can live happier, and longer
Ver - Fas Call Center, CMS Representative, Rocky River, Ohio 3/2015 -4/2015

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 Duties Included: Customer call center Prove time management strategies. Computer skills,
navigation through internet and intranet, typing, or keyboard understanding of basic software
application, Micro-soft Word, Excel, Spreadsheet, Outlook, Lotus, and Email. Effective
communication skills, both verbal and listening. Work with headset, fax machine, all office
equipment, etc. Multiply - Calls On in coming, and outgoing calls
 Interaction with many agencies.
Assistant 1 - State of Ohio Lottery Commission 11/99 - 7/2007
 Duties Included: Micro filming, retrieving document for Lottery Commission and compiling
records for License/Bonding Department through IAD and LMS, filing data entry updating
agents’ license renewals. Mailing out agent’s license. Generate two forms of license form
renewals letters 45 days and 15 days. Separate incoming mail, generate new instant and on-
line license. Receive calls to applicants’ numbers and control number for sale representative
and also answering question to public and inter office staff. Input data subsequently on a daily
bases as needed. Input bonds for new agents, and updating old agents bond for the years.
Clerk State of Ohio Lottery Commission @ Central Warehouse,
 Administrative Asst. 7/2007- 11/99
Duties included: Taking Central and Regional Office ticket and supplies orders, typing, filing,
compiling records for regional offices, update all records in warehouse files. Check in final
settles tickets from regional office. Maintains time sheet each week for warehouse, weekly
reports and tickets inventory report for all regional office. Word processing, database and
spread software, adding machine/calculator.
Clerk III - State Of Ohio Lottery @ Regional Office 1 - 04/94 - 11/99
 Duties Included: Knowledge of public relation Lottery Company policies & procedures. Operate
computer for regional office. Perform office clerical task for regional. Answer telephone to
handle complaints, and address question from general public and various agents on daily basis.
Assisting Regional Managers, Sales Representative, and store keeper, and modified and
maintain computer database of instant lottery tickets using LMS - Lottery Management
System, and IAD - Inventory Agent Data. Perform general office clerical duties functions,
applied principles to solve everyday practice problem dealing with some variety office duties.
Clerk III - State of Ohio Lottery @ Administration Vehicle Dept. - 06/93 -04/94
 Duties included: Complying monthly billing receipts for Central office and all 9 regional
office(s), telephone contact with customer for verification of invoice, filing gas receipts in
vehicle files keeping records, updated submitted purchase orders, also verified work order
number with vendors. Retain and recall data to draft accurate reports to finance dept. Resolve
complaints, respond to inquire and provide clarification to vendor, supervisors, and managers.
Additional Information

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 My customer service skill is also utilized Multi-line as telephone operator @ Department of
Human Services 1986
 Store Manager @ Zig Zag Deli, 10 employees. Order Inventory, Payroll, etc.