Lourdes Pichardo is seeking a position that allows her to utilize her skills and experience to contribute to career growth. She has a Bachelor's degree in Psychology expected in 2017 from University of Phoenix and over 15 years of customer service experience in call centers, as a receptionist, and in order processing roles. Her experience includes providing customer support, processing orders, data entry, problem solving, and strong communication skills.

1. Lourdes Pichardo
920 Mill Station Drive  Law renceville, GA 30046  Phone: (678) 499-9896  lpichardo24@gmail.com
Objective & Skills
Seeking a position in a
reputed organization
where my skills and
abilities can be explored to
the fullest and where the
scope of work will enhance
my career growth.
Bilingual: English & Spanish
MS Word
MS Excel
MS PowerPoint
Windows XP, 7
Oracle Resource Portal
Technical Support
Customer Service
Data Entry
Strong interpersonal skills
Excellent written/verbal
communication skills
Problem-solving
Trouble shooting
Education
University of Phoenix,
Duluth GA
Bachelor's of Science:
Psychology -
expected 2017
Morris High School,
Bronx, NY
H.S. Diploma –
06/1999
Ricoh Tucker, GA
Call Center Operations Order Coordinator 02/2015 – 1/2016
-Provided outstanding customer service support w ith use of Oracle Resource Portal to assist customers
via phone and emails
-Educated and answ ered questions regarding automatic supply replacement process
-Processed customer and onsite managers supply order requests via phone and email
-Assisted customers and onsite managers w ith service call placement questions and tech ETA
-Corresponded w ith outside vendors and customers to make sure orders w ere being received and placed
in a timely manner
-Efficiently verified that all orders w ere sent to the correct locations and received by onsite managers
-Collaborated w ith Sales Reps and other internal Ricoh departments to assist w ith customer supply needs
-Rerouted and escalated customers to appropriate channels for further assistance
Gem Shopping Duluth,GA
Order Processing Agent 10/2013 – 01/2015
-Prepared and processed customer orders
-Answ ered how -to questions about shipment options and scheduled deliveries
-Prepared correspondence betw een then customer orders and dispatch for shipment for accuracy in
delivery time
-Efficiently verified and updated account information
-Rerouted and escalated customers to appropriate channels for further assistance w ith ordering issues
-Collaborated w ith carriers to better assist customers w ith technical issues and iPhone replacements
JDK Temporary Service Winder,GA
Receptionist 04/2006- 12/2007
-Answ ered multi-channel telephone inquiries and complete daily office tasks
-Maintained the appearance and overall efficiency of the front office
-Delegated incoming calls to appropriate departments and personnel
-Managed company database, greeted and checked- in visitors
-Processed new applicant applications for hiring
-Prepared shipping and receiving documents for billing team
-Tracked and received documents for accounts payable and receivable departments
-Completed jobs w ith promptness for daily and w eekly deadlines as requested
DS Waters Flowery Branch,GA
Customer Service/ Order Taker 06/2003– 09/2005
-Answ ered multi-channel telephone lines (12 lines or more)
-Provided outstanding customer service support and assisted customers w ith customer service inquires
-Assisted and provided customers assistance w ith merchandise purchasing
-Educated customers w ith product information to for proper selection of product purchasing and reduce
refund requests and service cancellations

2. -Verified and updated billing information and processed customer orders
DND PC Computers Winder, GA
Customer Service/ Receptionist 12/1998-03/2000
-Answ ered multi-channel telephone lines
-Tracked and maintained merchandise for customer deliveries
-Delivered repaired, refurbished and upgraded devices and equipment to customers
-Presented customers w ith options for purchasing
-Educated clients on product know ledge about care, maintenance and company w arranties
-Ordered general office supplies and restocked inventory
-Assisted Store manager w ith device purchasing and technical equipment
References Available Upon Request