Lonn Corona has over 10 years of experience in customer service, retail, mail delivery, and call center roles. Their experience includes sorting mail, delivering packages, assisting customers, and captioning live phone calls. They are proficient in Microsoft Office, customer service, sales, inventory management, and employee training. Their most recent roles were as a bar back and captioning assistant.

1. Lonn Corona
863 BlackCherry Lane
Round Lake Heights, IL, 60073
Phone: 414-791-5156
Email: itslonnald@yahoo.com
Professional Summary
-United States Postal Mail Clerk handling interoffice mail, inbounding and delivery of
UPS, Fedex, DHL and other courier services to multiple building sites in downtown
Milwaukee. Logging reports and tracking of packages. Creating labels for UPS
packages. Working meter machines for presorted/full rate letters, flats, packages and
certified parcels. Lifting over 75lb packages for delivery directly to customers. Answer
phones as well as from counter customer service
-Retail supervisor with extensive experience in customer service, sales, answering
incoming and making outgoing calls, and multi-tasking behind a desk as well as the sales
floor.
-Teller and Personal Banker training completed. Cash Handling, customer accounts and
sales.
-English captioning live telephone call center customer service
Areas of Expertise
• Customer service
• Training and employee coaching
• Supervise and manage front desk/phones
• Handle and count money
• Experience with computer applications
• Strategic planning
• Inventory check
• Sales
• Negotiation Skills
• Package and delivery of important documents
• Transport and distribute heavy parcels
• Generate daily reports on various job operations

2. Work Experience
August 2016- October 2016
Rugan’s-Antioch, IL
Bar Back- Assisting Bartender and servers with various tasks in order to meet the
customers needs, dishwashing, rag drying and storing all glasses in the bar, wiping down bar
counter and cleaning refridgerator doors, stocking fruits, filling ice containers, continuously
replacing glasses for servers to run to customers, replacing empty alcohol bottles behind the bar,
take the dishwasher apart and clean throughly, take out all garbage containers
June 2016- August 2016
CapTel- Milwaukee, WI
Captioning Assistant- Assist customers over the phone in a call center with translating
phone conversations into captions via third party. Duties included learning and using computer
system to make captions verbatim while listening to a live telephone conversation in real time.
Constant focus and multi-tasking required at all times while working the calls. Excellent English
and spelling skills required.
October 2011-April 2016
US Bank – Milwaukee, WI
Mail Clerk 4 – Sort incoming white mail, UPS, Fedex, International and other
courier services. Deliver mail throughout several downtown buildings. Meet deadlines
for packages to be delivered. Assist customers in person and over the phone.
Create labels for outgoing UPS packages and postal mail. Run meter machines for
outgoing mail to bank customers throughout the U.S. and internationally. Stock
inventory. Generate reports. Lift and deliver heavy packages to customers. Train new
employees on various aspects of the job and day to day operations. Deliver mail on runs
throughout the four connecting buildings. Deliver Customer Service to internal
customers within the bank and to their departments in person as well as over the phone.
July 2010-April 2011

3. K-Mart, Wauwatosa, WI
Service Desk Supervisor – Supervisor for the front customer service desk while
also managing the front end of the store and satisfying customers both in person and over
the phone. Train and supervise cashiers. Kept up to date count of the cash on all
registers, the punch in/out schedules. I was in charge of safe keeping the keys for the
associates of multiple departments. I was also responsible for producing signs and labels
of the various departments. Performed transactions for all refunds and exchanges, sales of
credit card applications on a daily basis. customer refunds/exchanges, employee
scheduling, and overall department supervision.
April 2009- April 2010
Super K-Mart, Round Lake Beach, IL
Cashier, DIY Lead Associate
Worked the front end cash register, stocking, managed inventory, supervised the
DIY department, customer service, ordered necessary stock, printed and labeled
signs/price adjustments, organized floor models and displays
Champion Chicken, Milwaukee, WI
July 2008-April 2009
Dishwasher, Cook
Cleaned, dried and organized dishes neatly throughout the kitchen, cleaned tables
and brought dishes back to the kitchen, washed, cut, food preparation, and
prepared delivery bags for drivers and carry-out customers.
Education
Penn Foster Online High School, Scranton, PA, USA
Completed online courses through Penn Foster and received my degree in 2 years.
Skills
Proficient in Microsoft Word, Excel, and PowerPoint, Customer Account Management,
Inventory Observations, Customer Satisfaction, Customer Service, Retail Sales,
Employee Training, Organization, HS Diploma, Mail Sorting and Delivery, Cash
Handling, 80WPM 95% typing accuracy, Call Center Customer service,